News
Welsh Water fined £24m for underperformance
WELSH WALTER has been hit with a £24.1 million penalty by industry regulator Ofwat for failing to meet key performance targets. The company, which serves much of Wales, was one of only three water firms across England and Wales placed in the regulator’s worst-performing “lagging” category.
The fine comes as water companies across the two nations face a collective penalty of £158 million for failing to meet standards on pollution, leaks, and supply interruptions. Welsh Water’s penalty has increased from £18.3 million last year, making it the fifth largest issued by Ofwat in this round of enforcement.
A spokesperson for Welsh Water said the company was “working hard” to deliver the improvements its customers expect, acknowledging that progress will require time and significant investment.
In 2023, Welsh Water was responsible for releasing sewage into Welsh rivers, lakes, and coastal waters for over 916,000 hours — accounting for about 20% of all sewage discharge hours in England and Wales. These figures come amid increasing public concern over pollution, with growing calls for tougher penalties on water companies responsible for environmental damage.
Welsh Liberal Democrat leader Jane Dodds, a Member of the Senedd for Mid and West Wales, has been outspoken on the issue. She emphasised her party’s long-standing campaign for tougher punishments for those responsible for sewage dumping. Dodds said: “For too long, the people of Wales have faced rising water bills while our rivers and coastlines are being polluted with sewage. Welsh water companies have consistently fallen short of the standards expected of them.”
Despite the fines, not a single water company across Wales or England has been placed in Ofwat’s highest “leading” category for performance. Alongside Welsh Water, Anglian and Southern Water were ranked in the lowest tier, with the remaining firms deemed “average”.
Janet Finch-Saunders, the Conservative shadow minister for climate change, highlighted the long-term nature of the problem, stating: “There is no quick or easy fix to this pollution crisis. Improvements will take time, detailed plans, and significant financial investment.” She questioned the impact of the fines, suggesting that funds could be better used for infrastructure upgrades rather than customer refunds.
Ofwat’s chief executive, David Black, called the sector’s performance “stark evidence” that financial penalties alone are insufficient to drive improvement. He stressed the need for water companies to address issues of culture and leadership, rather than shifting blame onto external factors like weather or third parties.
Welsh Water has acknowledged the need for a “step change” in its operations and announced a record £4 billion investment plan for 2025-2030, with more than half of that funding earmarked for environmental improvements. However, despite today’s penalty, customers are unlikely to see reductions in their bills, as rising costs and necessary infrastructure upgrades are expected to increase water rates in the long term.
Ofwat’s penalties are separate from its ongoing investigation into the environmental performance of all 11 water companies in England and Wales, with three firms already facing a total of £168 million in fines. Welsh Water has repeatedly been downgraded by another regulator, Natural Resources Wales, moving from “industry-leading” to a rating of “requires improvement” in recent years.
As investigations continue, Welsh Water has recognised the need for significant improvements to rebuild its reputation and meet regulatory standards.
Community
Swiss granddaughter returns to Pembroke Dock to honour wartime heroine
A SWISS woman has returned to Pembroke Dock Heritage Centre to see a special display celebrating her grandmother’s remarkable wartime work helping Allied servicemen who escaped into neutral Switzerland.
Therese Burckhardt, from Zurich, is the granddaughter of Mrs Beryl Schaerer Morse, a former Pembroke Dock woman who was awarded the King’s Medal in 1952 for her service during the Second World War.
The rare medal, one of only around 2,500 awarded, is now on display at the Heritage Centre alongside photographs, family records and an information panel telling Mrs Schaerer Morse’s story.
Beryl Schaerer Morse was born in Pembroke Dock in 1887, the daughter of Mr and Mrs Thomas Harrison Morse, who lived in Pembroke Dock and later Tenby.
After marrying a Swiss banker in 1913, she settled in Switzerland for the rest of her life, but always regarded Pembrokeshire as home. She returned for many summers to the family’s house in Tenby, which her grandparents had built in the 1930s.
During the Second World War, Mrs Schaerer Morse led an organisation assisting Allied servicemen who had escaped into neutral Switzerland. Her work was later recognised with the award of the King’s Medal.
Therese first visited the Heritage Centre last summer with childhood friend Penny Tighe, of Pembroke, bringing the medal and family records with her. She has now returned with further documents and family photographs to add to the centre’s archive.
Joining her again was Penny Tighe, along with Ruth Waddington, who now lives in the Tenby house where Therese spent many happy childhood holidays with her brother Roland, known affectionately to his grandmother as “Chips”.

Mrs Schaerer Morse died in 1967 and had expressly wished to be buried near her father at Llanion Cemetery, Pembroke Dock.
Therese said: “I am very pleased with how my grandmother’s medal and her story are displayed at the Heritage Centre, and also pleased to bring more records to add to the archive there.”
Pembroke Dock Heritage Centre is based at the Royal Dockyard Chapel and tells the story of the town’s maritime, aviation, military, social and community heritage.
Pembroke Dock was Wales’ only Royal Dockyard, a major garrison town, and during the Second World War was home to the largest flying boat station in the world.
The centre is currently open Monday to Friday, from 10:00am to 4:00pm.
Therese Burckhardt shows the King’s Medal, awarded to her grandmother, to Ruth Waddington at Pembroke Dock Heritage Centre (Pic: PDHC).
Community
Pirates take over Pembroke Dock maritime museum
VOLUNTEERS at West Wales Maritime Museum were praised after another successful Pirates Party brought crowds to Pembroke Dock.
The family event was held at Hancock’s Yard, Front Street, on Saturday (Jun 20), with visitors enjoying a day of maritime-themed entertainment, stalls, refreshments and fancy dress.
The museum, run by the West Wales Maritime Heritage Society, hosted the event with the help of volunteers, with activities including a tombola, raffle, barbecue, face painting, children’s games and a prize for the best-dressed pirate.
There was also live entertainment from the Cantabile Singers and the Barti Waves.
One of the highlights of the afternoon was a musket firing display by the H.M.S Wales Re-enactment Group, which drew strong interest from those attending.
County councillor Jonathan Grimes, who represents Pembroke St Mary South and Monkton, was among those who visited the event.
He said it had been “a fantastic afternoon” and praised the volunteers who had worked hard to put on “another brilliant event”.

Cllr Grimes said: “There was plenty to see and enjoy, but my personal highlight had to be the musket firing display from the H.M.S Wales Re-enactment Group — a real crowd-pleaser with live firing.
“It was wonderful to see so many people coming along and supporting yet another successful event at the museum.”
He also thanked Peter Kraus and everyone involved for their dedication in bringing the event to life.
The West Wales Maritime Museum is based at the historic Hancock’s Yard and is run by volunteers who work to preserve Pembroke Dock’s maritime heritage.
The society restores and maintains classic boats, operates a museum of maritime artefacts and offers visitors a chance to learn more about the town’s long connection with the sea.
The museum has become an increasingly popular community venue, with events such as the Pirates Party helping to bring families into the town while celebrating Pembroke Dock’s seafaring past.
News
Father and son lifeboat volunteers answer emergency call off Broadhaven South
FATHER’S DAY celebrations were interrupted for several Tenby RNLI crew members on Sunday afternoon (Jun 21) after a five-metre RIB suffered engine failure off Broadhaven South and began drifting dangerously towards rocks.
The casualty vessel issued a Pan Pan call, prompting a Coastguard tasking to Tenby Lifeboats.
Among those responding were Coxswain Gary and his son Eddie, who still managed to spend part of Father’s Day together — although not quite in the way they may have planned.
The lifeboat was quickly launched and made best speed to the reported position, around nine miles west of Tenby Lifeboat Station.

When the crew arrived on scene, the engine of the casualty vessel had been restarted. However, with those on board concerned it could fail again, the Coxswain decided to escort the RIB back towards the entrance of the Milford Haven Waterway.
Once at the mouth of the waterway, the occupants were confident they could safely continue to their mooring without further assistance.
The lifeboat was then stood down and returned to station, arriving back at 5:50pm.
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