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Bullying claims at Development Bank ‘extremely worrying’

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ENTREPRENEURS have been bullied and forced to hand over control of their businesses after approaching the Development Bank of Wales for financial support, the Senedd heard.

Paul Davies, who chairs the economy committee, raised “extremely worrying” evidence from Dylan Jones-Evans, an economist and academic, about the Development Bank.

Mr Davies said the committee also received emails from people who had dealings with the bank and felt they had been bullied out or had their businesses essentially stolen.

Prof Jones-Evans told the committee: “Unfortunately, I have been approached by … businesses prior to this review who feel they have not been treated fairly with valuations being too low, where decisions have taken far too long, and where terms are unacceptable.

“Worst still, there have been instances where some have been bullied by the directors imposed on them, where they have been forced out by dubious means and where founders feel they have not been supported by the bank.”

Prof Jones-Evans warned that young, inexperienced founders found themselves in this position and should have received far greater support.

Mr Davies said: “If these reports are accurate, those actions may well have extinguished that entrepreneurial spirit, which would be an absolute tragedy and exactly the opposite of what the bank was established to do.”

The former Tory group leader added that much of the testimony was supplied anonymously, which limited the committee’s ability to scrutinise the evidence.

But he cautioned: “It only takes a brief look on a news website to find situations where allegations such as bullying have been made against other public institutions where, in some cases, they have been ignored and, as we know, sometimes these cases do not end well.”

Mr Davies stressed: “I just want to be clear: I have discussed these accusations with the bank via correspondence and in a private meeting and they absolutely refute them.”

Leading a debate on November 27, he said most of the evidence received by the committee, which made 13 recommendations, was supportive of the bank and its operations.

Mr Davies also raised concerns about the Development Bank being reclassified by the Office for National Statistics as central government in 2021.

He explained this leads to “double counting”, with the Welsh Government having to keep money in reserve to cover any uninvested funds given to the bank.

Plaid Cymru’s Luke Fletcher said the transition from Finance Wales to the Development Bank marked a step change in 2017, with investment doubling to £124m by 2022/23.

Mr Fletcher advocated merging the bank with Business Wales to create a one-stop shop.

Labour’s Hefin David pointed out the bank is not covered by Wales’ Future Generations Act, raising suggestions a social value clause could be inserted into grant and loan agreements.

Samuel Kurtz, the Conservatives’ shadow economy secretary, raised warnings from the Federation of Small Businesses of “massively fragmented” business support.

He expressed concerns about troubling evidence from Prof Jones-Evans that the Development Bank did nothing to stop imposed directors bullying out founders.

The economy committee scrutinised bank executives on November 20, questioning a 3.2% cost-of-living pay rise awarded to all staff including those earning six-figure salaries.

Dr David pointed out that annual remuneration for the highest-paid director increased by 20% from £217,000 to £260,000 between 2023 and 2024.

Giles Thorley, chief executive of the bank, which wrote off £27m in 2022/23, said 3.2% was lower than the Welsh Government’s rise, attributing the 20% to performance-related pay.

Rebecca Evans, Wales’ economy secretary, said the Development Bank has invested £778m in more than 3,900 businesses since 2017, supporting 41,700 jobs.

She said: “That’s a total impact of £1.66bn on the Welsh economy – real investment, real businesses, real growth, supporting businesses in every part of Wales.”

Turning to concerns received by the committee, Ms Evans said: “Finance can be complex and I am aware there are times when customers don’t understand the role of the bank or the obligations of the bank and this can, regrettably, lead to misunderstandings and complaints.”

She added: “I’ve had the opportunity to address concerns with officials. It is the case, though, that founder members of companies are sometimes removed by their boards.”

Ms Evans told the Senedd she has confidence in the leadership of the bank and its board, with an external review set to take place next year.

Business

Welsh firms expect brighter profits in 2025

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MORE than three-quarters (79%) of Welsh businesses expect greater profitability in 2025, a significant increase from 69% recorded in December 2023, according to Lloyds’ Business Barometer.

The survey also revealed that 73% of firms anticipate a rise in turnover next year. Of those, nearly a third (32%) predict revenue growth of between six and 10%, while over a quarter (26%) expect even higher gains.

Profitability remains the top priority for 55% of businesses, followed closely by staff upskilling (43%) and productivity improvements (33%). Additionally, 17% of firms aim to enhance their technology, including automation and AI, while 18% are focused on improving environmental sustainability.

To achieve these goals, more than a third (35%) of Welsh businesses plan to invest in staff training, with 29% allocating resources towards research and development (R&D) of new products or services.

The Lloyds Business Barometer, which surveys 1,200 businesses monthly and has been running since 2002, provides valuable insights into regional and national economic trends.

Sam Noble, Regional Director for Wales at Lloyds, said: “Welsh businesses are looking ahead to the new year with ambitious plans. While uncertainties remain, these strategies will help them achieve growth and strengthen their resilience against potential challenges. As they move forward, we’ll continue to stand by them with our support.”

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Three daily sailings from Pembroke to Rosslare from January 7

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THE PORT OF MILFORD HAVEN has confirmed it will facilitate a third daily ferry sailing from Pembroke Dock Ferry Terminal to Rosslare on a temporary basis from 7th January 2025.  Irish Ferries vessel the ‘Isle of Innisfree’ will call at the Port in addition to the twice-daily scheduled call of the ‘James Joyce’.  

Chief Executive at the Port of Milford Haven, Tom Sawyer, said: “Since the temporary closure of Holyhead Port, the Port of Milford Haven has been working in close collaboration with the Department for Transport, Welsh Government and Irish Ferries to identify ways in which it can support the national effort to move freight and passengers between Britain and Ireland. 

“As the UK’s largest energy port responsible for the facilitation of around 20% of the UK’s energy needs, we have had to look carefully at how we can support additional ferry traffic without impacting vital UK energy supplies. 

“After careful analysis we have identified that we can accommodate an additional daily ferry sailing from Pembroke Dock Ferry Terminal on a temporary basis. This third sailing of Irish Ferries vessel ‘Isle of Innisfree’ will be in addition to the usual twice-daily sailing of the ‘James Joyce’.  However, whilst the James Joyce will be departing from Pembroke Dock Ferry Terminal at its usual timetabled slots of 02:45 and 14:45, the Isle of Innisfree departure time will be dependent on other traffic movements, although we will be aiming for a departure time of 0600 where possible.

“Thank you to all our customers for their patience and understanding whilst we have taken time to identify ways to support all traffic movements on the Milford Haven Waterway. Finally, thank you to the community of Pembroke Dock who have endured additional traffic through the town throughout this period.”

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Business

Holyhead closure: Storm damage could delay reopening until March

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HOLYHEAD port faces an extended closure following significant storm damage, with fears it may not reopen until March. The disruption has caused widespread consequences for trade, travel, and postal services across the Irish Sea.

The Terminal 3 berth, used by Irish Ferries, sustained extensive damage during Storm Darragh earlier this month. Drone footage revealed a ‘dolphin’ platform had fallen into the sea, exacerbating the situation and impacting the adjoining terminal used by Stena Line.

Currently, all sailings are suspended until January 15, though experts warn this date may be overly optimistic. Garrett Bridgeman, managing director of An Post, Ireland’s national postal service, said: “I don’t think January 15 looks like the date. If you look at the level of work that needs to be done and the safety checks required afterwards, February or March seems more realistic.”

Stena Line stated their priority remains resuming operations safely, while the Marine Accident Investigation Branch (MAIB) is conducting an inquiry into the incident. A spokesperson for MAIB confirmed inspectors are reviewing evidence to understand the circumstances that led to the damage.

The Welsh Government has implemented contingency plans, with additional sailings arranged from Wales and the Mersey area despite challenging weather conditions. Welsh Transport Minister Ken Skates said: “This is a challenge we have never faced before, but we’ll continue working with UK and Irish governments to support businesses and travellers.”

Increased pressure on Fishguard and Pembroke ports

Pembroke Port this week (Images: Martin Cavaney)

With Holyhead out of action, Pembrokeshire’s ports—Fishguard and Pembroke Dock—are facing increased pressure to handle additional sailings. Stena Line and Irish Ferries have already announced extra services from these ports to help ease the disruption.

Irish Ferries has confirmed it will launch a new service from Fishguard, while Pembroke Dock is also experiencing heightened activity with extra crossings scheduled. Passengers and freight operators are urged to check ferry company websites for the latest updates.

Cabinet Secretary for Transport and North Wales Ken Skates praised the efforts of ferry operators and local authorities in managing the surge in activity at Pembrokeshire’s ports. “Both Fishguard and Pembroke Dock are playing a crucial role in maintaining the flow of goods and passengers across the Irish Sea during this unprecedented disruption,” he said.

Local authorities and Transport for Wales are working to ensure traffic flows smoothly around these ports, with additional measures in place to minimise congestion and delays.

Meanwhile, the Irish Road Haulage Association (IRHA) has expressed growing frustration with the lack of clear communication from Holyhead Port authorities. IRHA President Ger Hyland said: “We need correct and true information with a definite timeline. The piecemeal updates have been unhelpful.”

Hyland highlighted the financial toll on hauliers, with some operators facing losses of up to €3,000 per vehicle weekly. He urged ferry companies to increase their efforts to ease the crisis and called on the Irish government to explore financial compensation for affected businesses.

The situation has been escalated to UK Prime Minister Keir Starmer, with calls for direct intervention to expedite repairs and alternative arrangements. Minister of State James Lawless, who met with haulage industry leaders, acknowledged the urgent need for clarity and support.

With Pembrokeshire ports now under increased strain, stakeholders are closely monitoring the situation, awaiting updates from Stena Line in mid-January.

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