Charity
Guide dogs campaign highlights access challenges during festive season
THE FESTIVE season brings joy for many but poses challenges for guide dog owners, who often face stress and exclusion due to illegal access refusals. Despite laws protecting their rights, an alarming 90% of guide dog owners report being denied access to businesses and services, including taxis, shops, and hospitality venues.
Sue Canham, a guide dog owner from Tenby, has experienced such discrimination firsthand. Recently, six taxis at Cardiff train station refused to transport her and her guide dog. Sue has also faced refusals at restaurants and pubs, raising serious concerns about the treatment of visually impaired individuals.
Widespread discrimination
Research from Guide Dogs, a leading charity for individuals with sight loss, highlights a significant lack of awareness. Only 42% of the public are aware that guide dogs are legally allowed in most businesses. In the past year alone, 72% of guide dog owners reported access refusals, with 41% of these incidents occurring in food and drink establishments.
Such refusals not only violate the law but also take a toll on the mental and social well-being of those affected. Nearly 80% of guide dog owners admitted altering their plans or avoiding certain venues due to fear of refusal.
Ruby Jay, a guide dog owner from Colchester, shared her experiences: “I’ve been illegally refused service about 25 times this year. It’s humiliating and stressful. I’m even skipping my Christmas party to avoid facing another rejection.”
A call for inclusion
Guide Dogs is urging businesses to prioritize education and staff training, especially during the festive season, to foster a more inclusive environment for guide dog owners.
Eleanor Briggs, Head of Policy at Guide Dogs, said “Access refusals are almost always illegal and deeply isolating, particularly during a time meant for celebration. We’re calling on businesses to ensure their staff are aware of the law and to make inclusion a priority this Christmas.”
Key statistics
- Discrimination remains prevalent: 90% of guide dog owners have faced access refusals.
- Awareness is low: More than 70% of customer-facing staff report receiving no training on the rights of assistance dog users.
- Well-being impact: Half of those refused access report being treated disrespectfully, and some have encountered aggression.
- Public support for inclusivity: 64% of people would avoid businesses that discriminate against guide dog owners.
Steps toward change
The “Open Doors” campaign by Guide Dogs aims to bridge the awareness gap by encouraging businesses to educate their staff about the legal rights of guide dog owners. By taking these steps, businesses can ensure a more inclusive and welcoming festive season for everyone.
For more information, visit www.guidedogs.org.uk/opendoors.
Caption: Tenby resident Sue Canham is among many guide dog owners advocating for equal access this Christmas season (Pic: Herald).
Charity
Major storm damage confirmed at popular Pembrokeshire ABC
A Pembrokeshire sporting club – described as ‘a breathing hub of inclusion and resilience’ – has launched a major fund raising drive after recent storms wreaked thousands of pounds worth of damage to its structure.
A large section of roofing at the Pembroke and Pembroke Dock Amateur Boxing Club has fallen in as a result of strong winds while the main gym area is currently inaccessible.

“It’s heartbreaking to see this important community facility hit so hard by the recent storms,” commented South Pembrokeshire’s Senedd Member, Sam Kurtz.
“I’ve seen for myself the fantastic work that Pembroke and Pembroke Dock ABC does when I attended a junior disability boxing session at the club in Water Street, Pembroke Dock.
“It leads by example, and the club is an outstanding example of where community and fitness brings everyone together.
“I ask everyone to support the club as it attempts to repair the storm damage in whatever way they can.”
Pembroke and Pembroke Dock ABC prides itself on welcoming people of all ages and backgrounds on a daily basis including those in need of recovery support, adaptive sport or trauma-informed programmes. This includes people receiving stroke recovery, Parkinson’s support, safeguarding workshops and youth mentoring.
The club also prides itself on having a strong team of volunteers, aged between 16 and 70, who are described as ‘the heartbeat’ of the club’s work.
Formed in 1964 by Police Officer Bryn Phillips, the club later affiliated to WABA and has become a well established and much loved part of the community, producing many champions and taking part in numerous local community events.
Since then, it has witnessed a steady increase in users as more families, schools and support services continue to use its facilities.
The club is currently trying to raise a total of £50,000 to repair the extensive storm damage. All donations can be made via the Pembroke and Pembroke Dock AFC gofund me link.
Charity
Charity medium night to raise funds for Cancer Research Wales in Milford Haven
International spiritualist medium to appear at rugby club event
A CHARITY evening with an international spiritualist medium is set to take place in Milford Haven later this month, with all proceeds going to Cancer Research Wales.
The event will be held on Friday (Jan 16) at Milford Haven Rugby Club, and will feature a live demonstration by Lee Mills, who is described by organisers as an internationally recognised spiritualist medium.
Organised in support of Cancer Research Wales, the evening aims to raise funds for cancer research carried out in Wales. Organisers have confirmed that all proceeds raised on the night will be donated to the charity.
Doors open at 6:30pm, with the event starting at 7:00pm. Tickets are priced at £12, and the evening is a ticket-only event.
Those wishing to attend are advised to book in advance. Tickets can be available by contacting Sara on 07817 677632.
Organisers said the event offers local residents the chance to enjoy an evening of entertainment while also supporting a Welsh charity dedicated to funding life-saving cancer research.

Charity
Cardigan customers donate more than 350 toys to local charity
KIND-HEARTED shoppers at Tesco Cardigan Superstore have donated more than 350 toys to help local children enjoy Christmas.
Customers responded to the store’s Christmas Toy Donation campaign by leaving 360 brand-new toys at an in-store collection point in the weeks leading up to the festive period. The gifts were donated to Home-Start Ceredigion, which distributed them to families across the area so children had presents to open on Christmas Day.
The campaign was aimed at supporting families who may otherwise struggle to provide gifts during what can be a difficult time of year.
Store manager Ceri Gough said the response from the community had been “fantastic”, adding that the store takes pride in supporting local causes through Tesco’s Stronger Starts and Community Food Connection programmes.
“This year’s toy donation campaign gave customers a great opportunity to support local families and ensure children in our community had something to open on Christmas Day,” she said. “We are extremely grateful to everyone who donated and helped bring some festive joy to local families.”
She added that Tesco Cardigan had worked with Home-Start previously and hoped the partnership would continue to grow.
Claire De Silva, Tesco’s Head of Communities, also thanked shoppers for their generosity.
“Our stores support children and communities throughout the year, and local people never fail to get behind these efforts,” she said. “Once again, the people of Cardigan have shown the magic of Christmas is alive and well, helping to make a lot of children very happy.”
The Toy Donation campaign ran in Tesco stores across the UK in November and December, with almost 75,000 gifts donated nationally by customers.
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