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Charity

Guide dogs campaign highlights access challenges during festive season

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THE FESTIVE season brings joy for many but poses challenges for guide dog owners, who often face stress and exclusion due to illegal access refusals. Despite laws protecting their rights, an alarming 90% of guide dog owners report being denied access to businesses and services, including taxis, shops, and hospitality venues.

Sue Canham, a guide dog owner from Tenby, has experienced such discrimination firsthand. Recently, six taxis at Cardiff train station refused to transport her and her guide dog. Sue has also faced refusals at restaurants and pubs, raising serious concerns about the treatment of visually impaired individuals.

Widespread discrimination

Research from Guide Dogs, a leading charity for individuals with sight loss, highlights a significant lack of awareness. Only 42% of the public are aware that guide dogs are legally allowed in most businesses. In the past year alone, 72% of guide dog owners reported access refusals, with 41% of these incidents occurring in food and drink establishments.

Such refusals not only violate the law but also take a toll on the mental and social well-being of those affected. Nearly 80% of guide dog owners admitted altering their plans or avoiding certain venues due to fear of refusal.

Ruby Jay, a guide dog owner from Colchester, shared her experiences: “I’ve been illegally refused service about 25 times this year. It’s humiliating and stressful. I’m even skipping my Christmas party to avoid facing another rejection.”

A call for inclusion

Guide Dogs is urging businesses to prioritize education and staff training, especially during the festive season, to foster a more inclusive environment for guide dog owners.

Eleanor Briggs, Head of Policy at Guide Dogs, said “Access refusals are almost always illegal and deeply isolating, particularly during a time meant for celebration. We’re calling on businesses to ensure their staff are aware of the law and to make inclusion a priority this Christmas.”

Key statistics

  • Discrimination remains prevalent: 90% of guide dog owners have faced access refusals.
  • Awareness is low: More than 70% of customer-facing staff report receiving no training on the rights of assistance dog users.
  • Well-being impact: Half of those refused access report being treated disrespectfully, and some have encountered aggression.
  • Public support for inclusivity: 64% of people would avoid businesses that discriminate against guide dog owners.

Steps toward change

The “Open Doors” campaign by Guide Dogs aims to bridge the awareness gap by encouraging businesses to educate their staff about the legal rights of guide dog owners. By taking these steps, businesses can ensure a more inclusive and welcoming festive season for everyone.

For more information, visit www.guidedogs.org.uk/opendoors.

Caption: Tenby resident Sue Canham is among many guide dog owners advocating for equal access this Christmas season (Pic: Herald).

Charity

Couple and dog rescued after being cut off by tide in Tenby

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TENBY’S inshore lifeboat was called to action shortly before 1:00pm on Friday (Jan 10) following reports of a couple and their dog stranded by the tide near East Rock House, situated between Castle and Paragon beaches.

The volunteer lifeboat crew launched promptly and located the stranded pair within minutes. However, due to rough sea conditions and swelling waves, it was deemed unsafe to reach them from the water. The lifeboat remained on standby, providing safety cover, while a Coastguard rescue helicopter was requested.

The Tenby Coastguard rescue team quickly arrived on the scene, joined by a lifeboat crew member equipped with a drysuit to navigate the challenging conditions as waves broke perilously close to the stranded individuals. Both the coastguard and the lifeboat crew member carefully crossed the rocks to reach the casualties. They reassured the couple, conducted checks to ensure no medical assistance was required, and moved them to a safer location further up the rocks and away from the breaking waves.

A Coastguard rescue helicopter arrived shortly after. However, strong downwash in the enclosed area posed a risk of falling rocks, making a winch rescue unsafe. With aerial and sea rescue options ruled out, the teams opted for a rope rescue.

The couple and their dog were carefully guided across the rocks to a safer area, where they could access steps leading to the safety of a nearby house’s garden.

Once the rescue was complete and the trio were confirmed out of danger, all units stood down and returned to their respective stations.

A coordinated effort: This successful operation highlights the teamwork between Tenby’s RNLI crew and Coastguard rescue teams, ensuring the safety of the public and their pets in challenging circumstances.

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Charity

Thousands of lonely children turning to Childline for help and support

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CHILDLINE delivered nearly 5,000 counselling sessions in 2023/24 where loneliness was the main concern, highlighting a growing issue among children and young people in the UK.

Why are children feeling lonely?
Children cited various reasons for loneliness, including moving to a new school or home, parents working long hours, bullying, and feeling excluded after seeing friends having fun on social media.

One 16-year-old boy from Wales shared his struggles with Childline:
“I have depressive episodes that I can’t control. During these episodes, I get really nostalgic, sobbing and wishing I could go back. I get jealous of everyone and feel like all my friends hate me. Christmas is especially hard—I spend the day alone, crying. I just want this weight dragging me down to end.”

Support available from Childline
The NSPCC is urging children to reach out for support when struggling with loneliness. Childline offers confidential help 24/7, both online and via phone, through its 13 bases nationwide.

Additionally, the NSPCC’s Building Connections programme provides an online text befriending service. Designed for young people under 19, it pairs participants with a trained befriender for 11 weeks to help build confidence and manage loneliness.

To make a referral to the Building Connections service, visit https://learning.nspcc.org.uk/services/building-connections.

Tips for children dealing with loneliness

  • Take part in positive activities: Engage in hobbies like sports, music, or art to boost your mood.
  • Prioritise self-care: Eating well, staying hydrated, and getting enough sleep can improve mental health.
  • Socialise: Join clubs or reach out to trusted friends to connect with others.
  • Ask for help: Speak to a trusted adult, teacher, or contact Childline.
  • Consider Building Connections: Sign up for the NSPCC’s befriending service to gain tools to overcome loneliness.

Advice for adults supporting lonely children

  • Communicate openly: Encourage children to share their feelings without fear of judgement.
  • Understand the root cause: Gently explore their emotions and validate their experiences.
  • Encourage socialising: Suggest hobbies or activities where they can meet peers.
  • Build confidence: Celebrate achievements and remind children of positive relationships in their lives.
  • Create a supportive environment: Be open to ongoing conversations about their feelings.

Louise Israel, Childline Team Manager at NSPCC Cymru, emphasised the importance of these services:
“It’s heart-breaking to see so many young people turning to Childline because they feel lonely and isolated. Loneliness can deeply affect mental health, especially in the darker winter months. Childline is here to ensure no child feels they have to face these emotions alone.”

How to contact Childline
Young people can call Childline on 0800 1111 or use the 121 chat feature on the Childline website to access confidential support.

For adults and children alike, these resources offer hope and help in tackling loneliness together.

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Charity

Tributes paid to former Tenby RNLI crew member Stuart Fecci

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TENBY RNLI is mourning the loss of former Shore Crew member Stuart Fecci, who passed away recently. Stuart served aboard the Henry Comber Brown lifeboat until a tragic accident in 1988 resulted in the loss of his hand.

Despite the injury, Stuart remained a dedicated supporter of Tenby RNLI. The Fecci family has deep roots with the station, including Stuart’s son Samuel, who raised over £300 by completing the RNLI’s Mayday Mile walk in 2021.

Deputy Coxswain Jon Lewis, Stuart’s cousin who carries the Fecci name through his mother, paid tribute: “The last time I spoke to him, he greeted me in a packed Tudor Square as the larger-than-life character he was and shouted, ‘Coxswain Lewis!’ before continuing to congratulate me.”

Stuart will be deeply missed by the entire community. The thoughts of everyone at the station are with his wife Sally and his family during this difficult time.

Stuart Fecci served as a Tenby town councillor – Image Gareth Davies Photography
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