Community
Consequences of the impending landline switch-off revealed
THE UK is preparing to “hang up” on traditional landlines, prompting urgent calls for action to ensure elderly and vulnerable people remain connected. A new survey has unveiled widespread concerns as the nation transitions from the Public Switched Telephone Network (PSTN) to Digital Voice technology.
Lack of awareness raises alarm

Research by telecommunications provider Zen Internet highlights a significant lack of awareness about the looming switch-off:
- 34% of Britons are unaware that all landline services will migrate to broadband by January 2027.
- 66% worry that older relatives and friends could face isolation without traditional landlines, with 35% suggesting more frequent calls as a solution to loneliness.
- Over-55s—those most reliant on landlines—are among the least informed, with 39% unaware of the change.
- Regional disparities exist, with 70% of Londoners aware of the shift, compared to just 55% in the East Midlands and North East.
The enduring role of landlines
Despite the widespread use of mobile phones, landlines continue to play a critical role in UK households:
- 52% of households still use a landline, and 15% rely on it exclusively—rising to 20% in rural areas.
- Nearly half (48%) believe businesses with a landline number are more trustworthy, while 35% are less inclined to trust those using only mobile numbers.
Landlines offer key advantages:
- Reliable connectivity in areas with poor mobile reception (41%).
- A trusted means of communicating with older family members (39%).
- Superior call quality compared to mobile phones (28%).
- A preferred option for long or formal conversations (29%).
Preparing for the digital transition
The full switch-off is planned for January 2027, and telecommunications providers are urging households to act early. Zen Internet CEO Richard Tang emphasized the importance of preparation: “Our research shows millions of people, particularly the elderly and vulnerable, are unaware of the impending switch-off of the traditional landline service. While the transition may seem daunting, you can retain your landline and number—services will simply be provided digitally through your broadband provider.”
Tang urged proactive measures: “Our goal is to ensure no one is left behind, especially vulnerable communities. Awareness and early action are crucial to making this transition seamless.”
Steps to stay connected
To prepare for the switch to Digital Voice technology:
- Contact your broadband provider to confirm your eligibility and learn the necessary steps.
- Check your equipment, as you may need a compatible telephone or router.
- Educate older family members about the change to keep them connected.
A landmark transition
This transformation mirrors the changes seen 40 years ago when Britain bid farewell to its iconic red telephone boxes. Just as that shift marked a new era, the transition to Digital Voice represents a pivotal moment in connectivity, ensuring the trusted tradition of landline communication continues—digitally.
Community
First person of colour to be elected mayor of Haverfordwest
A PEMBROKESHIRE town council will soon have its first-ever person of colour as mayor, and its youngest mayor in a century.
Haverfordwest Town Councillor Randell Iziah Thomas-Turner, aged 37, is to become mayor this May.
Cllr Turner said: “Tonight [March 19], I had the honour of accepting the nomination as mayor-elect — a moment that will forever stay with me.
“In doing so, I am humbled to be making history as the first mayor of colour in Haverfordwest and the youngest mayor in a century. This is not just my achievement, it belongs to every person who believes in progress, representation, and the power of community. This is a new chapter for our town — one built on unity, opportunity, and hope.
“My mayor-making will take place this May, and I cannot wait to officially step into the role and begin serving the people of Haverfordwest with pride, passion, and purpose. Haverfordwest is the best in the West — and together, we are just getting started.
“Diversity is not a challenge to overcome, but a strength to embrace. When people from different backgrounds, experiences, and perspectives come together with respect and openness, we unlock new ideas, stronger solutions, and deeper understanding.”
It’s a double celebration for the Thomas-Turner family.
Wife, and fellow town councillor, Dani, has been voted as sheriff of the town for the second-year-running, the first woman to serve as sheriff for two consecutive years.
“The coming civic year will be one to watch as my husband Councillor Randell Izaiah Thomas-Turner is becoming the first mayor of colour in Haverfordwest’s history,” said Cllr Dani Thomas-Turner, adding: “It’s going to be a year of history and memory making for sure.”
Community
Kurtz welcomes £4.3m National Lottery boost for local communities
SAMUEL Kurtz MS has welcomed more than £4.3 million in National Lottery funding awarded to community projects across Carmarthen West and South Pembrokeshire since 2021.
Figures released by The National Lottery Community Fund show that £4,318,484 has been distributed through 122 grants in the constituency since the 2021/22 financial year, the same year Mr Kurtz was elected.
The funding has supported a wide range of grassroots charities, voluntary organisations and community groups through programmes including National Lottery Awards for All, offering grants of up to £20,000, and People and Places, which provides larger awards of up to £500,000.
Projects backed locally include mental health support for young people, environmental and sustainability initiatives, community workshops, outdoor wellbeing activities, support for vulnerable adults, and programmes aimed at building skills and confidence.
Among the organisations to benefit is Pembrokeshire Coast National Park Authority, which received £343,584 for its Routes to Discovery project, helping improve mental and physical wellbeing through accessible outdoor activities.
St Davids Diocesan Council for Social Responsibility was awarded £398,078 to deliver its Plant Dewi: Strengthening our Communities initiative, supporting families and local groups.
Other recipients include The VC Gallery, Redberth Croft CIC, The Tenby Project CIC and Neptune’s Army of Rubbish Cleaners, with funding supporting projects ranging from food initiatives and nature-based wellbeing to volunteering and environmental action.
Mr Kurtz said: “Community groups and charities across Carmarthen West and South Pembrokeshire do incredible work supporting people and strengthening local communities.
“It is fantastic to see more than £4.3 million of National Lottery funding invested in projects that are improving wellbeing, tackling isolation and creating opportunities for people of all ages during my time in office.
“The voluntary sector plays a vital role in our area, and this funding is helping organisations deliver projects that bring people together and make a real difference to people’s lives.”
The National Lottery Community Fund is the largest funder of community activity in Wales, supporting initiatives that bring communities together, promote environmental sustainability, help children and young people thrive, and improve health and wellbeing.
Organisations across Wales can apply for funding through the Awards for All and People and Places programmes to support projects that matter most to their communities.
Further information is available on The National Lottery Community Fund website.
Community
Former Neyland police officer Louis Knight dies aged 83
Tributes pour in for former Neyland officer remembered as a “true gentleman” and “local legend”
A FORMER Neyland police officer remembered as a “true gentleman” and “local legend” has died at the age of 83, prompting an outpouring of tributes from across Pembrokeshire.
Louis Knight, of Neyland Hill, Neyland, passed away peacefully at Withybush Hospital, Haverfordwest on Thursday (Mar 5).
Mr Knight, who served as a police officer in the area for many years, was a familiar and respected figure in Neyland and beyond. In the hours following the announcement of his death, hundreds of messages flooded social media, painting a picture of a man whose impact stretched far beyond his time in uniform.
Many described him simply as “one of the best,” while others called him “a proper local legend” and “a tremendous police officer.”
One resident wrote: “A face and name I will never forget from my youth.”
Another said: “He was a tremendous police officer… a kick up the backside and a word was enough. It stayed with you.”
Others remembered his warmth and humour away from policing.
“He always had a story to tell on the way home in the taxi,” one tribute read, while another added: “Every time you asked him how he was, the answer was always ‘bloody marvellous.’”
Many spoke of his kindness and the time he gave to people.
“Louis was one of the most kindest gentlemen around. Always made time to chat,” one message said.
Another added: “Neyland won’t be the same again.”
While some reflected fondly on a different era of policing, what came through most strongly was the respect Mr Knight earned within his community — something repeatedly highlighted in tributes from those who knew him as children, neighbours, and later as adults.
Mr Knight was the beloved husband of the late Angela, devoted father of Andrew and Alison, and adored father-in-law of Frank. He was also a loving grandfather to Michelle and Laura, and a cherished brother of Jennifer, Charles and Richard.
His family said he was loved dearly and will be greatly missed by all who knew him.
The funeral service will take place on Wednesday (Apr 1) at 11:30am at Parc Gwyn Crematorium, Narberth.
Family flowers only. Donations in memory of Louis, if desired, are for Ward 8 at Withybush Hospital and may be sent directly to the ward at SA61 2PZ.
All enquiries to Tom Newing & Sons Ltd, Funeral Directors, Dartmouth Street, Milford Haven (01646 693180).
Photo caption:
PC Louis Knight pictured during a Royal Visit, engaging with local children — a familiar sight in Neyland for many years (Pic: Supplied).
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