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The life of a crime scene cleaner: Ben Giles shares his harrowing experiences

Published

1 month ago

February 17, 2025

SOME of the images that Ben Giles has confronted over the past three decades have been stomach-churning.

He’s seen the brutality of murders, corpses left to rot for weeks on end, young children who have been mauled to death by dogs, victims of fatal car crashes, and an ever-increasing number of tragic suicides.

As he tackled each new scene as founder and director of Ultima Cleaning, Ben’s sole focus was on ensuring that the job was executed professionally. But it was only when he began working on his recently published book The Life of a Crime Scene Cleaner, that the true extent of those harrowing experiences began to hit home.

“Arriving at a crime scene, my main drive was to get the job done properly, but this meant not really thinking about what had happened,” Ben told The Pembrokeshire Herald.

“It was only when I began working on the book and started going over some of the scenes I’d confronted that I began to realise what some of those families had gone through.

“Yes, some of the things I’ve seen have been horrific.”

One image that will never leave Ben is that of a middle-aged woman who had been bludgeoned to death by her husband at their home in Birmingham.

“It made me realise that people sometimes die in ways that we don’t think possible,” he said. “I’d recently got married, and I just couldn’t accept how anything like this could happen between a husband and his wife.”

The woman had survived for three days on the kitchen floor but sadly died as she was being taken to hospital by ambulance. The entire room in which she’d been murdered was covered by a fine mist of blood, and bloody handprints and fingerprints were all over the kitchen units. The drawers had blood inside them and their runners, while the washing machine had so much blood on it that it had seeped into the door and into the seal.

“In a few hours, we’d completely cleaned the room and were travelling back home to our own wives and families. But the emotion that we were all feeling as a team will never leave me.”

Dealing with the unimaginable

On another occasion, Ben and his team were asked to attend a property in Penrhiwllan, near Newcastle Emlyn, where a man had lain dead for eight weeks.

“The smell was horrendous,” recalls Ben. “His face and legs had been eaten by his dog, and the man had begun decomposing through the carpet. His body fat had gone into the concrete. There were swarms of bluebottles everywhere.

“This was one of the very first biohazard cleaning jobs I’d ever done, so obviously the expectations were considerable. And in those days, we didn’t have Google to refer to, so it was a question of using our own knowledge and initiative to ensure the job was done well.”

Building a business from scratch

In many ways, this strong sense of self-belief has been the undercurrent of Ben’s life journey.

He left school at the age of 16 with a handful of GCSEs and no inclination to pursue further education.

“I knew I wanted to carry on living here in west Wales but I also knew that the qualifications I had weren’t going to get me the job or the salary I wanted,” explains Ben.

And so he set up his own window cleaning business.

“I managed to make a success of it,” he explains. “By the time I was 17, I was earning more money than my schoolteachers, and when I was 18, I was able to buy my first house and car.”

That same year, Ben decided to diversify into different methods of cleaning, focusing on offices and schools. By the time he was 23, he had a workforce of 20 people.

His first job came courtesy of a client who worked with the Aberystwyth branch of Age Concern.

“She told me that a warden-assisted flat hadn’t been cleaned for ten years. The bath was full to the brim with human faeces, as was the toilet, and the place was crawling with flies. Both the flats on either side were empty because of the smell.

“We cleaned the property that same day for a fee of £2,000, and I knew that by deodorising it and doing everything possible to clean it, we’d created an opportunity for the other flats to be let out too.”

A business built on expertise

Under Ben’s directorship, Ultima has been split into three categories:

Ultima Cleaning, specialising in crime scene and biohazard cleaning;
Ultima Academy, which offers specialist biohazard training to organisations such as police and prison officers, British Aerospace, and immigration officers;
Ultima’s Environmental Network, facilitated by some 400 operatives throughout the UK.

The company has also worked closely with leading pharmaceutical companies to develop pioneering cleaning materials for severe cleanup operations, while a mental health specialist is always on hand to support any staff members affected by their work.

Ultima remains the sole British company that can offer a two-hour call-out, operating from its centre in Newport, Gwent.

Selling Ultima Cleaning

In 2022, Ben made the difficult decision to sell Ultima Cleaning.

“When COVID hit, I was going to bed at 3am and waking up at 6, when there’d be 20 jobs already in, waiting to be sanitised. We were absolutely everywhere, and it nearly exhausted me and the team.

“So I suppose it was this that made me take stock of where I am today.

“Over the years, it’s become obvious that people love hearing about the work we do as loads of people love crime, and the most popular question I get asked has to be ‘What’s the worst thing you’ve ever had to clean up?’

“But people are also interested in my own personal journey.

“And this is why I decided to write the book. OK, so I’m a much better cleaner than I am a writer, but I’ve always kept a diary of my jobs, and this has helped me to select between 30 and 40 of the most interesting ones for the book.

“At the end of the day, I’m a normal guy from Cardigan who’s worked hard, who’s had a firm belief in everything I’ve done, and who’s succeeded.

“But the business has made me appreciate my life, my family, the wonderful people around me, and my home near Cardigan.

“Ultima has taught me a great deal about life, but perhaps the greatest thing is to forget the word ‘no’. If I’d said no to so many of those jobs over the years, there’s no way I’d be where I am today.”

The Life of a Crime Scene Cleaner is available from Amazon on Kindle (£7.99) and paperback (£15.99).

Community

Family’s heartbreak as ‘beautiful’ 19-year-old takes his own life after night out

Published

12 hours ago

March 27, 2025

Tom Sinclair

A TEENAGER with a passion for rugby and a heart “full of love” took his own life at his home in Narberth after taking cocaine and leaving a note for his family.

Samuel Price, who was 19, died in the early hours of September 21, 2023, at a property in the centre of the Pembrokeshire town.

At an inquest held at County Hall in Haverfordwest on Thursday (Mar 27), the coroner heard how Sam had returned home after a busy day which included a job interview, a shift at a local pub, and rugby training. He had messaged his mother later that evening to ask to borrow some money, which she agreed to.

At 11:15pm, he contacted someone to ask about buying cocaine. He then began walking to a friend’s house but changed his mind and returned home. His stepfather found him unresponsive the following morning, and despite the efforts of paramedics, he was pronounced dead at 7:32am.

A note was discovered on his phone indicating his intention to end his life. A post-mortem examination confirmed the cause of death as hanging, with recent cocaine use recorded as a contributing factor.

Sam’s mother, Clare Price, described her son as a “very happy kid” who was “beautiful” inside and out.

“This came completely out of the blue,” she told the hearing. “We had plans to go to a gig on Saturday night. He had a big, big heart and loved people so very much. There was no middle ground with Sam—he was very black and white. I want everyone to know that he was so much more than this. He was a beautiful human being.”

The coroner concluded that Sam had taken his own life and extended his condolences to the family.

A legacy of love and hope

Following Sam’s tragic death, his family has worked tirelessly to raise awareness of mental health issues and suicide prevention. His auntie Shelley, uncle Anthony, and cousins Hollie and Sophie recently completed a 19-mile walk from Minehead to Donniford—one mile for every year of Sam’s life.

The fundraiser, which has already passed £1,000, was part of a wider campaign led by Sam’s mother, Clare, who has raised more than £6,500 through her initiative, The Sammy-sized GAP. The project aims to strengthen support networks for people in crisis and push for changes in government policy, including allowing friends and family to refer vulnerable adults for mental health intervention.

***The Hooper family raised more than £1,000 in memory of Sam’s ‘vibrant’ life (Pic: Clare Sturman)***

Sam, who grew up in Minehead before moving to Pembrokeshire, was known for his love of rugby and was a proud member of Minehead Barbarians’ mini team, once taking part in a memorable trip to France with the side.

Speaking after the walk, Clare said: “The Hooper family’s walk is a powerful symbol—a tribute filled with love, but also a call to action. It echoes Sam’s vibrancy, emphasizing the need for suicide prevention education and support for those affected. From this tragedy, they are crafting a legacy of hope, ensuring that others find strength and assistance in their darkest moments.”

She has also warned against young people self-medicating to deal with anxiety, isolation and mental health struggles, urging anyone affected to seek proper help.

“If you knew our Sam, or know a young person who might be going through similar struggles—who might be tempted to numb the pain with drugs—please consider giving what you can to this fund,” she said. “On Sam’s behalf, we will be very grateful.”

Donations to The Sammy-sized GAP initiative can be made via GoFundMe.

If you or someone you know is struggling

If you are affected by the issues raised in this article, help is available.

You are not alone, and talking to someone can make a difference.

Samaritans offer a free, confidential 24/7 listening service. Call 116 123 at any time or visit www.samaritans.org for more support.
CALL Mental Health Helpline for Wales: Free support and listening service available 24/7 on 0800 132 737 or text “Help” to 81066.
Papyrus HOPELINE247: Support for young people struggling with suicidal thoughts. Call 0800 068 41 41, text 07860 039967 or visit www.papyrus-uk.org.
Mind: Mental health charity offering advice and support. Visit www.mind.org.uk or call 0300 123 3393.

If someone is in immediate danger, always call 999.

Community

Loved and lost baby remembrance service to be held in Carmarthen

Published

14 hours ago

March 27, 2025

Tom Sinclair

THE ANNUAL Hywel Dda ‘Loved and Lost Baby Remembrance Service’ will take place at midday on Saturday (Apr 26) in Carmarthen.

The service, organised by Hywel Dda University Health Board and led by the Spiritual Care Department (Chaplaincy), is intended to offer comfort and reflection for parents and families who have experienced the loss of a baby.

It will be held at Bethel Chapel, Hill House, Picton Terrace, SA31 3BT. The chapel is behind the Welsh Government offices and the Army Reserve Centre, with parking available nearby.

Senior Chaplain Euryl Howells said the service is an opportunity for people to come together and remember babies who have passed away, regardless of when the loss happened or at what stage of pregnancy.

A parent who attended a previous service said it meant a great deal to them in remembering their child.

Cerian Llewellyn, interim head of midwifery, said the service also allows health professionals to show support for grieving families and to honour the memory of the babies who have died.

Parents are invited to bring a photograph or a small item such as a blanket, toy, or something bearing the baby’s name to place on a memory table during the service.

Refreshments will be provided by Pastor Tim and members of Bethel Church.

Those unable to attend but who wish to commemorate their baby can email a message to [email protected] by Tuesday (Apr 22).

Further information is available by calling Euryl Howells on 01267 227563 or by email at [email protected].

Community

West Wales millionaire on the move: Dad drove for months with £1m winning ticket

Published

16 hours ago

March 27, 2025

Tom Sinclair

A ROUTINE trip to the car to grab a half-eaten bag of crisps turned into a life-changing moment for one west Wales family – when dad Darren Burfitt discovered a forgotten EuroMillions ticket worth £1 million.

Darren, 44, a greenkeeper at Langland Bay Golf Club, Swansea, had kept a handful of lottery tickets in the central console of his grey Citroen DS4 – a place he thought was safe but hadn’t checked in months.

“I kept meaning to scan them, but just never got around to it,” Darren said. “That Sunday morning, my son asked for some crisps and I remembered there was a bag in the car. While I was there, I grabbed the tickets and scanned them on the app.”

One ticket returned a modest £3.60 win, but a crumpled one wouldn’t scan at all.

“It was so scrunched up I had to manually check it against the results,” he said. “When I saw the date and matching Millionaire Maker code, I couldn’t believe it. I just kept checking it over and over.”

It then dawned on him: the winning ticket had been sitting in his unlocked car for four months.

“My car is basically a shed on wheels, held together with mud,” Darren laughed. “I never lock it – there’s nothing of value in there. I dread to think what could have happened!”

His wife Gemma, 34, a teaching assistant, was away overnight at the time. “When I called her, my voice was shaking. She thought something terrible had happened to the kids. When I finally blurted out that we’d won £1 million, she just wouldn’t believe me.”

The couple, who have a four-year-old son and a six-year-old daughter, are now planning to buy their first home. Darren also hopes to swap out the unreliable Citroen for a family pick-up truck.

“I’ve always dreamt of seeing the Ashes in Australia,” he added, “but first up is a truck that can get us out on even more adventures.”

Gemma added: “It still doesn’t feel real. I keep pinching myself. We’ve always loved our family caravan holidays, but this changes everything. It gives us real security for our future – and for the kids’ future.”

Darren bought the winning EuroMillions ticket at Morrisons Daily in Penllergaer on the way to a caravan break. The winning draw took place on October 18, 2024, and the ticket matched the Millionaire Maker code JDDF38095, securing the £1 million prize.

Every EuroMillions ticket played in the UK includes a Millionaire Maker code, creating a new millionaire in every draw.

Beyond the chance to win, playing the National Lottery also helps support good causes. Around £30 million is raised each week, funding arts, sports, community groups, and heritage projects across the UK. Since its launch, more than £50 billion has been raised for Good Causes nationwide.