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Power failure at Heathrow causes chaos for Welsh travellers

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London airport shutdown sparks flight disruption, missed connections, and infrastructure review

THE UK’S busiest airport, London Heathrow, was forced to close after a major power failure on Thursday night (Mar 20), causing widespread flight cancellations and severe travel disruption for Welsh passengers and businesses.

A fire at an electrical substation in Hayes, West London, knocked out both primary and backup electricity supplies to the airport, which handles around 1,300 flights per day. The disruption is expected to last for several days, with no confirmed timeline for a full reopening.

A fire at electrical substation in Hayes, West London, knocked out both primary and backup electricity

Welsh passengers stranded or delayed

While Heathrow is not served directly by flights from Cardiff or other Welsh airports, thousands of Welsh residents rely on the airport for long-haul travel, including business trips, holidays, and family connections.

Passengers from Wales travelling via train or coach to Heathrow faced cancelled flights and diversions across the UK and Europe. Some international flights destined for Heathrow were rerouted to Gatwick, Luton, Manchester, and European airports including Brussels and Paris.

Several travellers from West Wales told The Herald they were left “stranded” at Reading and Paddington after trains were cancelled or redirected. One passenger, travelling from Carmarthen to catch a connecting flight to Canada, said they were now facing a 48-hour delay and an unexpected overnight stay in London.

The disruption caused by the power sub station blaze is expected to cost millions

Airport infrastructure questioned

The fire began at around 11:00pm on Thursday night and quickly spread through a transformer containing 25,000 litres of cooling oil. Firefighters remained at the scene on Friday afternoon, with 10% of the blaze still active.

Heathrow’s backup power systems failed to restore full operations. A spokesperson for the airport said the emergency generators are designed to maintain safety systems only, not to power the entire site.

The failure has prompted serious questions over the resilience of key national infrastructure.

Professor Tim Green, an electrical engineering expert at Imperial College London, said: “It is highly unusual for both primary and backup systems to fail at an airport of this size.”

Disruption to business and freight

The closure has also impacted Welsh businesses that rely on air freight through Heathrow, including medical suppliers and exporters of high-value goods.

Freight forwarding firms based in Deeside, Swansea, and Newport said delays in shipments could affect supply chains for days. Some perishable cargo has already been rerouted through East Midlands Airport and Birmingham.

Paul Charles, CEO of travel consultancy The PC Agency, estimated that the closure could be costing the travel industry over £20 million a day. “This sort of failure should never happen at a strategic UK transport hub,” he said.

Government and Ofgem announce reviews

UK Energy Secretary Ed Miliband confirmed that both the main and reserve power supplies failed. A third transformer is being brought online, but no estimate has been given for when full service will resume.

The energy regulator Ofgem has launched an urgent review. Akshay Kaul, Ofgem’s infrastructure director, said: “We must get to the bottom of this failure and ensure it can’t happen again.”

The Metropolitan Police confirmed that their Counter-Terrorism Command is leading the investigation due to the site’s national infrastructure importance, though there is no evidence of foul play at this stage.

Legal uncertainty for affected passengers

Under UK and EU rules, passengers may be entitled to compensation if an airline is at fault—but not for infrastructure failures like this one.

Most airlines have issued rebooking offers or full refunds, but many passengers are still waiting for alternative flights. Legal experts say disputes over liability between airlines, the airport, and energy providers are likely.

Travellers from Wales with upcoming flights via Heathrow are being urged to check with their airline before travelling and to consider alternative airports.

 

News

Paris in February made easy with special direct Air France flights from Cardiff

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TRAVELLING to Paris has never been simpler for Welsh holidaymakers, with Air France launching a series of special direct weekend services from Cardiff Airport to the French capital this month.

The limited-period flights offer a convenient, non-stop journey of under two hours to Paris, giving passengers more time to enjoy the city’s culture, cuisine and famous landmarks without the hassle of connections or long road transfers to other UK airports.

Timed perfectly for winter city breaks and Valentine’s getaways, the services run between February 13 and February 16, making them ideal for long weekends.

February is widely considered one of the best times to visit the French capital, with fewer crowds and a relaxed, romantic atmosphere. Visitors can explore world-famous attractions including the Eiffel Tower, the Arc de Triomphe and Notre-Dame Cathedral, browse galleries at the Louvre and Musée d’Orsay, or simply enjoy cafés, bistros and Michelin-starred dining across the city.

With Valentine’s Day falling during the operating period, the flights offer couples an easy escape for scenic walks along the Seine, memorable meals and classic Parisian experiences.

Jon Bridge, CEO of Cardiff Airport, said: “We’re delighted to offer direct flights to such a vibrant city for Valentine’s weekend. Cardiff Airport is expanding its reach, giving customers an easy, friendly travel experience and fantastic options. We’ve listened to passenger demand and are excited to make this opportunity possible, with more to come from Cardiff.”

Seats are available now via airfrance.co.uk and through travel agents. As availability is limited, early booking is recommended.

Flight schedule

Cardiff (CWL) to Paris (CDG)

• Feb 13 – AF4149 – 6:20pm → 8:50pm
• Feb 14 – AF4149 – 3:20pm → 5:50pm
• Feb 15 – AF4149 – 9:20am → 11:50am
• Feb 15 – AF4151 – 9:00pm → 11:30pm
• Feb 16 – AF4149 – 9:20am → 11:50am
• Feb 16 – AF4151 – 5:50pm → 8:20pm

Paris (CDG) to Cardiff (CWL)

• Feb 13 – AF4148 – 5:00pm → 5:30pm
• Feb 14 – AF4148 – 2:00pm → 2:30pm
• Feb 15 – AF4148 – 8:00am → 8:30am
• Feb 15 – AF4150 – 7:40pm → 8:10pm
• Feb 16 – AF4148 – 8:00am → 8:30am
• Feb 16 – AF4150 – 4:30pm → 5:00pm

 

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Education

Language commissioner launches probe into school closure impact on Welsh

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THE WELSH Language Commissioner has launched a formal investigation into claims that the proposed closure of a rural Carmarthenshire primary school did not properly assess the impact on the Welsh language.

Campaign group Cymdeithas yr Iaith confirmed this week that the Welsh Language Commissioner will examine whether Carmarthenshire County Council complied with its legal duties when producing a language impact assessment linked to plans to close Ysgol Llansteffan.

The council issued a statutory notice last year proposing to shut the village school at the end of the summer term as part of wider education reorganisation. A final decision had been expected this spring.

However, the investigation now creates fresh uncertainty over the timetable.

Complaint over ‘insufficient assessment’

Cymdeithas yr Iaith says it submitted a formal complaint arguing that the council failed to produce a sufficiently detailed assessment of how the closure could affect Welsh-medium education and the wider Welsh-speaking community.

The group claims the authority selectively used data to support closure rather than examining all available evidence objectively.

Two key concerns were raised.

Firstly, campaigners argue there may not be enough places in neighbouring Welsh-medium schools to accommodate pupils from Llansteffan and nearby housing developments, potentially forcing some families into English-medium provision.

Secondly, they say the assessment did not meaningfully consider the school’s role as a community hub or explore ways the site could generate income and support local Welsh-language activities.

On behalf of local members, Ffred Ffransis said: “There will not be places for all the Llansteffan children, nor for the children of the new housing estates, in other Welsh-medium schools in the area.

“The most cost-effective way of providing sufficient places locally in Welsh-medium education is by keeping open Ysgol Llansteffan and making better use of the buildings, including environmental education and community use.”

Formal investigation

In a letter to the group, the commissioner confirmed an investigation will be held under Section 71 of the Welsh Language Measure to determine whether the council complied with Welsh language standards.

The probe could take up to three months.

Campaigners believe this may delay implementation of the closure and could require the council to revisit its assessment and potentially carry out a fresh statutory consultation.

Ffransis said: “Even if the council now decided to make a full and meaningful assessment, there would likely have to be a new consultation. The original decision may have been taken on a faulty basis.”

He added that similar concerns had been raised about language impact assessments connected to other proposed school closures in the county.

Council position

The council has previously said that school reorganisation proposals are driven by falling pupil numbers, financial pressures and the need to ensure sustainable, high-quality education.

Authorities across Wales have faced difficult decisions in recent years as rural rolls decline and building maintenance costs rise.

It is expected the council will respond formally to the commissioner’s investigation in due course.

What happens next

If the commissioner finds that language standards were not properly followed, enforcement steps could be taken and the process delayed or revisited.

For families in Llansteffan, the outcome may determine whether their local Welsh-medium school remains open beyond the summer term.

The Herald has contacted Carmarthenshire County Council for comment.

Further updates will follow as the investigation progresses.

 

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Business

First Minister criticised after ‘Netflix’ comment on struggling high streets

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Government announces 15% support package but campaigners say costs still crushing hospitality

PUBS, cafés and restaurants across Wales will receive extra business rates relief — but ministers are facing criticism after comments suggesting people staying home watching Netflix are partly to blame for struggling high streets.

The Welsh Government has announced a 15% business rates discount for around 4,400 hospitality businesses in 2026-27, backed by up to £8 million in funding.

Announcing the package, Welsh Government Finance Secretary Mark Drakeford said: “Pubs, restaurants, cafés, bars, and live music venues are at the heart of communities across Wales. We know they are facing real pressures, from rising costs to changing consumer habits.

“This additional support will help around 4,400 businesses as they adapt to these challenges.”

The announcement came hours after Eluned Morgan suggested in Senedd discussions that changing lifestyles — including more time spent at home on streaming services — were contributing to falling footfall in town centres.

The remarks prompted political backlash.

Leader of the Welsh Liberal Democrats, Jane Dodds, said: “People are not willingly choosing Netflix over the high street. They are being forced indoors because prices keep rising and wages are not.

“Blaming people for staying at home is an insult to business owners who are working longer hours just to survive.”

Industry groups say the problem runs deeper than consumer behaviour.

The Campaign for Real Ale (CAMRA) welcomed the discount but warned it would not prevent closures.

Chris Charters, CAMRA Wales director, said: “15% off for a year is only the start. It won’t fix the unfair business rates system our pubs are being crushed by.

“Welsh publicans need a permanent solution, or doors will continue to close.”

Across Pembrokeshire, traders have repeatedly told The Herald that rising energy bills, wage pressures and rates — rather than a lack of willingness to go out — are keeping customers away.

Several town centres have seen growing numbers of empty units over the past year, with independent shops and hospitality venues reporting reduced footfall outside the main tourist season.

While ministers say the relief balances support with tight public finances, business groups are calling for wider and longer-term reform.

Further debate on rates changes is expected later this year.

 

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