Local Government
‘We’re treated like schoolkids’: Bin workers lift lid on chaos at Pembrokeshire Council
Staff shortages, overloaded routes and low morale blamed for recycling crisis
A PEMBROKESHIRE bin worker has spoken exclusively to The Herald, describing “a shambles” inside the county’s waste service as missed recycling collections mount across Milford Haven, Hakin and beyond. His account has since been independently verified by another member of staff who contacted us by phone, confirming the same issues across the service.
The revelations come after widespread disruption at the end of last month (Aug 29) left streets across Milford without collections for the second or third week running. Pembrokeshire County Council has cited “operational issues” including vehicle breakdowns and staff shortages, and urged households to keep recycling bags out until Monday (Sept 1) when crews “aim to recollect.”

Inside the routes
Frontline staff told The Herald that crews are being forced to take on far more properties each day than intended.
One worker said: “Routes were designed for 750 to 800 houses. Some of us are now covering 1,200 plus, then being told to help mop up other routes on top. We’ve been told since Christmas 2023 that routes would be restructured, but nothing has changed — and more new estates have been built in that time.”
They described the physical toll of filling lorries to capacity and the demoralisation of being pushed to do more: “It’s head down all day, necks and shoulders taking a hammering. When we finish our route we’re told to go back out and do more. Holidays are refused, and lads need long weekends just to recover. Morale is on the floor.”
Management criticised
Workers were scathing about the current leadership of the service.
One said: “During the pandemic we worked through with a different management team and there were no major issues. Now it’s army-style management. There’s no interaction. Our head of service, Craig Meachem, we’ve barely seen him in two years. We raised grievances, he came to one meeting out of six. It’s do as I say and that’s it.”
The same worker claimed: “He said at a scrutiny meeting he rolled his sleeves up and helped. That happened once, for two hours. Our old manager would be in at 6:00am with us, driving routes and loading when needed. Nothing like that now.”
Vehicles and welfare

While council leaders blame vehicle breakdowns, staff said that was only part of the story.
“There are days we’ve had five lorries ready but no crews to man them. They’ve even tried to send out a truck with just a driver. We refused — they promise help but it never turns up.”
Working conditions were also described as inadequate.
“In hot weather there’s no water supplied — we rely on residents giving us a drink. In wet weather we sweat inside our gear, then there’s one small drying cabin for 20 people, one shower for 100 staff. Most of us sit in the lorries with heaters on. Other councils let supervisors make welfare decisions. Here they’re reprimanded. We’re even locked in the compound until a supervisor lets us out, like schoolkids.”
Mental health strain
Staff say morale is collapsing under the strain, with sickness becoming a vicious circle.
“We are being totally demoralised. The only option for many is to go sick, which just makes things worse for those left. We tried to communicate, but management stopped listening.”
They also highlighted abuse from the public: “We’ve been assaulted, sworn at, had things thrown at us. Management wonders why there’s a mental health problem.”
Recruitment and turnover
According to workers, staff churn is worsening the crisis.
“They’ve taken on about 50 people in the last year, most lasting two days. One lasted one day and couldn’t even tie their bootlaces. It just puts more pressure on the rest of the crew.”
Streets missed
Over the last ten days, locals responding to The Herald’s call for information listed more than 30 streets where collections were missed, including Coombs Drive, Picton Road, Pill Road, Vicary Crescent, Dairy Park Grove, St David’s Close, Observatory Avenue, Silverstream Drive, Murray Road, Yorke Street, Hubberston Court, Wentworth Close, Hilton Avenue, Waterloo Road, Court Rise, Nubian Crescent and Mills Drive in Neyland.
Council response
Pembrokeshire County Council issued a statement to The Herald in response to the allegations. A spokesperson said:
“With the assistance of the public, Pembrokeshire County Council has consistently been among the top recycling authorities in Wales over recent years and together we can continue to improve recycling rates. We recognise there have been instances of missed collections over recent weeks, and we wish to apologise to the public for the disruption and thank them for their patience and support.
“We would also like to take this opportunity to thank our Waste and Recycling crews who are working extremely hard and doing their best every day to provide a safe and effective collection service while minimising disruption.”
The council added that:
- Routes are “planned to consider vehicle size, crewing, population density and depot locations” and were designed with support from WRAP Cymru. It said it “does not consider routes to be overloaded” but confirmed that further reviews are planned.
- In the last 12 months, 15 staff have left and 15 have been recruited, with all vacancies currently filled.
- Staff welfare is supported through HR policies, engagement events, a dedicated HR officer for mental health, and new welfare facilities at the Eco Park depot.
- The council said it updates its dedicated webpage with information when collections are disrupted, and aims to return within 48 working hours.
- Disruptions, they added, represent “less than 1% of the five million collections” carried out each year.
The council also pointed to “financial challenges” facing the authority and said the summer tourist season had added to pressure on frontline services.
The statement concluded: “We would like to thank the communities of Pembrokeshire for their patience and continued support.”
Education
‘Vulnerable teen’ questioned by police at Milford Haven School
Mother raises concerns over delay in being informed following cannabis incident
A MILFORD HAVEN parent has raised serious safeguarding concerns after her 13-year-old son—who has ADHD and autism—was questioned by police at Milford Haven School in connection with suspected cannabis, without her being informed for several hours.
Jenn Reynolds said the incident occurred at around 12:00pm, but she was not contacted until 5:00pm, when deputy head Mr Thomas phoned her. She alleges another pupil brought suspected cannabis into school and handed it to her son, Rhys, who she says was “forced” into looking after it. Rhys was searched and questioned by attending officers, and did not disclose the matter to his mother beforehand.

“My kid is vulnerable—he would agree to anything,” Ms Reynolds said. “He has additional needs, and I should have been notified immediately so I could be present during any search or questioning.”
She added that her son now faces disciplinary action, including possible expulsion or placement in the school’s “REMOVE” provision, an internal withdrawal or isolation room. Ms Reynolds also referenced a prior Year 7 incident in which her son was assaulted and footage circulated on Snapchat; she claims she was initially told the perpetrator was expelled but later learned it was only temporary, and her expressions of concern at that time led to a temporary ban from the school premises.
The matter is now being discussed in local parent group chats, with some encouraging escalation.
Council and school response
Pembrokeshire County Council confirmed its education and safeguarding teams are involved and that “appropriate communication was held with key agencies.”
On the delay in parental notification, a spokesperson said: “The parent should be advised of any safeguarding concerns as soon as possible—this may mean a delay as the school looks into the concerns and liaises with agencies such as police.”
The council emphasised support for vulnerable learners, adding: “Support is provided to any young person with an appropriate adult present and the process explained to them in a way which they would understand.”
In a further clarification, the authority confirmed that an appropriate adult was present during police interaction with the pupil. The council said the school would continue to maintain support and communication with the family.
Recent Estyn inspection and special measures
The incident comes against the backdrop of Milford Haven School being placed into special measures, Estyn’s most serious category of follow-up, following a core inspection, with the report published on Wednesday last week (Jan 22). Both the school and Pembrokeshire County Council have accepted the findings in full and committed to rapid improvements.
Estyn identified a number of areas requiring urgent action, including weaknesses in teaching quality and consistency, low pupil attendance—below that of similar schools and well below pre-pandemic levels—with particular concerns around pupils eligible for free school meals, shortcomings in self-evaluation and improvement planning, a need to strengthen leadership challenge, inadequate toilet provision for pupils, and the requirement for more robust financial management.
Despite these concerns, inspectors also highlighted several strengths, describing the school as a “caring and inclusive community” where pupils feel safe. Estyn praised the school’s work to promote positive behaviour, its use of restorative approaches to tackle bullying, the range of curriculum and digital skills opportunities on offer, and its commitment to supporting disadvantaged learners.
Pembrokeshire County Council said it is working closely with Estyn and the school on a detailed post-inspection action plan. Regular updates, engagement events, and communication with parents, carers, and the wider community are expected as improvements are implemented. Estyn monitoring visits are anticipated every four to six months until sufficient progress allows the school to be removed from special measures. Further details of the approved action plan are expected to be published on the Milford Haven School website.
The incident has prompted renewed local discussion about how schools—particularly those under heightened scrutiny—handle safeguarding, drug-related incidents, vulnerability among neurodivergent pupils, and timely parental involvement.
The Herald will continue to follow developments, including progress on the school’s improvement plan.
Community
New illustrated heritage map unveiled in Narberth town centre
A NEW illustrated heritage and wayfinding map has been installed in Narberth town centre, highlighting the town’s rich architectural history, cultural heritage and key landmarks.
The hand-drawn map has been created by local artist Fran Evans and is part of a wider project aimed at improving interpretation and the visitor experience in Narberth.
The panels have been installed at two prominent locations: the undercroft, also known as Rebecca’s Cell, at the rear of the Old Town Hall, and the existing external display frame at the side of No.47, adjacent to the town’s museum.
Developed and delivered by Narberth Town Council, the project has been funded through the UK Government’s Shared Prosperity Fund, with additional match funding provided by the Town Council.

The illustrated map features detailed drawings of historic buildings, local stories and notable points of interest. It is designed to function both as a practical guide for residents and visitors navigating the town, and as a visual celebration of Narberth’s heritage.
Town councillors say the project forms part of a broader effort to enhance how the town’s history is presented in public spaces, making it more accessible and engaging for those visiting the area.
The Town Council has indicated that further information about the project, including background details and images of the newly installed panels, can be made available, along with comments from the artist and council representatives.
Community
Views sought on Pembrokeshire Age Friendly Communities
PEMBROKESHIRE residents aged fifty and over are being invited to share their views as part of a new consultation on Age Friendly Communities across the county.
The survey focuses on how older people experience life in Pembrokeshire and what helps them maintain a good quality of life as they grow older, both at home and within their local communities.
Participants are asked to reflect on their later years, including how well communities support older residents, and the role played by statutory services, voluntary groups and community organisations.
An Age Friendly Community is defined as a place where people are supported to age well, remain living in their own homes for as long as possible, take part in activities they value, and continue contributing to their communities.
The Age Friendly Communities approach was developed by the World Health Organization in 2007, following consultation with older people worldwide. It is based on evidence about what supports healthy and active ageing and places older residents at the centre of shaping the communities they live in.
Responses from the consultation will help inform the Pembrokeshire Age Friendly Communities Strategy and Action Plan. This will be developed in partnership with organisations including Hywel Dda University Health Board, Pembrokeshire Coast National Park, the voluntary sector and Pembrokeshire’s 50+ Forum.
Further information is available on Pembrokeshire County Council’s Have Your Say webpage. The online survey must be completed by February 15, 2026.
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