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Wales tops UK for domestic abuse helpline searches

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ONS figures show scale of epidemic as campaigners warn services are under pressure

NEW analysis has revealed that Wales records the highest rate of online searches for domestic abuse helplines anywhere in the UK.

Research by Newcastle-based family law specialists Beecham Peacock examined Google data for the terms “domestic abuse helpline” and “domestic abuse help.” Adjusted for population, Wales saw 6.03 searches per 100,000 people – ahead of the East of England (4.74) and East Midlands (4.71).

The figures offer a snapshot of where demand for support may be most urgent, and follow official statistics confirming a rise in violence against women and girls (VAWG) across England and Wales.

One in eight affected

The Office for National Statistics (ONS) reported in July that 12.8% of women and girls over the age of 16 experienced domestic abuse, sexual assault or stalking in 2024 – almost one in eight. Campaigners warn the true figure is higher, with many victims unwilling or unable to report abuse.

Survivors often cite fear of retaliation, fear they will not be believed, and stigma around speaking out as reasons for not reporting.

Pressure on services

In May, the UK Government announced a £20m funding boost for support services, including £6m to strengthen national helplines. But Women’s Aid’s 2025 audit showed the scale of demand, with more than 60% of referrals to refuges turned away due to lack of space.

Charlotte Talbot, a specialist family law solicitor at Beecham Peacock, said many victims are too fearful to search online at all.

“Plenty of women and girls are in desperate need of support but not searching online, often out of fear that a partner will look at their devices,” she said.

“One of the periods of greatest risk is when someone decides to leave an abusive partner. That’s why helplines and refuges are critical, providing a safer way out and ongoing support. But these services cannot survive without government funding.”

Getting help

For those unable to search online, support is available through trusted organisations and solicitors.

  • In danger now: Call 999. If unable to speak, press 55 when prompted to be connected directly to police.
  • Refuge: National Domestic Abuse Helpline – 0808 2000 247 (24 hours).
  • Women’s Aid: Directory of more than 550 local support services.
  • Safe Spaces: Confidential help points in banks and pharmacies across the UK.
  • Childline: 0800 1111 – free for under-18s, calls will not appear on phone bills.

Campaigners say the figures underline the scale of an epidemic and the urgent need for sustained funding.

“It is crucial we continue to shine a light on this issue and press for further action,” Ms Talbot said.

 

Community

Generous support agreed for Milford Haven Library

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A FUNDING package worth £18,700 has been agreed to help secure the long-term financial sustainability of Milford Haven Library.

At a meeting on Monday (Jan 12), Milford Haven Town Council approved funding to support the library over the next three years.

The decision follows a year of partnership working between Pembrokeshire County Council, the Port of Milford Haven and the Town Council, as the organisations sought solutions to ongoing funding pressures.

A public consultation held in 2025 highlighted the importance of the library as a valued community asset, not only for book lending but also as a hub for groups, wellbeing checks and warm spaces.

Discussions resulted in a contribution of £10,000 from the Port of Milford Haven and £3,000 from the Town Council to ensure the library could continue operating during the 2025/26 financial year. The latest agreement extends that support, providing funding for the next three years alongside continued substantial backing from the Port over the lifetime of the council’s lease.

Councillor Rhys Sinnett, Pembrokeshire County Council’s cabinet member for residents’ services, said: “This is excellent news for the town as it allows us at Pembrokeshire County Council to continue providing a much-valued service at current levels.
“We are incredibly grateful for the support of Milford Haven Town Council and the Port of Milford Haven, as through partnership working we are able to maintain this important community resource.”

Councillor William Elliott, Mayor of Milford Haven, said the agreement reflected the value placed on the library by the community. He said: “We are delighted to have reached a consensus to support the library over the next three years.
“We value the importance of the library not just for the loaning of books, but also for its wider role supporting groups, wellbeing checks, warm spaces and more.
“Over the past 12 months we have continued to work closely with the library team, the County Council and the Port of Milford Haven to explore all available options, and we remain committed to this partnership going forward.”

Tom Sawyer, chief executive of the Port of Milford Haven, added: “Libraries are cornerstones of our communities — places where people connect, learn and feel supported.
“We’re proud to have helped ensure this vital resource remains accessible to everyone who depends on it.”

Milford Haven Library is based at Cedar Court. Further information about the library and its facilities is available via Pembrokeshire County Council’s libraries service.

 

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Community

Specialist team searches River Teifi in ongoing hunt for missing man

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A SPECIALIST search team has carried out a renewed and highly technical search of the River Teifi in Cardigan as efforts continue to find a man who was last seen entering the water earlier this month.

The operation was undertaken on Wednesday (Jan 28) by Specialist Group International (SGI), following a request from the family of Kurtis Brook.

Kurtis was witnessed entering the River Teifi on Saturday (Jan 4). Despite extensive searches involving multiple agencies and voluntary rescue organisations since then, he has not been located.

SGI confirmed that a seven-person specialist team conducted a coordinated search along the river, working downstream to the mouth of the Teifi estuary. The operation involved the deployment of high-frequency side-scan sonar, equipment capable of detecting objects beneath the water’s surface even in low-visibility conditions.

However, the team said conditions on the river remain exceptionally challenging. Recent storms, prolonged high river levels, floodwater and tidal influence have significantly altered the river environment since the initial incident.

Kurtis Brook

In a statement, SGI said the search area contained “significant debris, obstructions and strainers,” describing flood and tidal river searches as among the most complex and hazardous situations faced by rescue specialists.

The Herald understands that the River Teifi has experienced repeated high-flow events in recent weeks, complicating earlier search efforts and increasing risks for those operating on the water.

SGI added that while no breakthrough was made during the latest operation, their thoughts remain firmly with Kurtis’s family and loved ones, and they acknowledged the continued dedication shown by his friends and relatives throughout the search.

Emergency services and specialist teams have been involved in repeated searches since the incident, with the operation scaling back and resuming at various points as conditions allowed.

Anyone with information relevant to the disappearance is urged to contact Dyfed-Powys Police.

 

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Business

Councillor condemns closure of Haverfordwest Santander branch

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A PEMBROKESHIRE councillor has spoken out after learning that the Santander branch in Haverfordwest is set to close later this year, warning the decision will have a serious impact on local residents, families and businesses.

The bank’s Bridge Street branch is due to close on Monday (May 5) as part of a wider UK restructuring programme.

Councillor Thomas Baden Tudor said he was “lost for words” and urged the bank to reconsider, describing the closure as devastating for customers who rely on face-to-face services.

Santander says the decision is driven by declining footfall, with more customers banking online, and that services will remain available via digital platforms and Post Office counters.

However, the announcement follows a steady erosion of high-street banking in Pembrokeshire. The Herald recently reported that Haverfordwest’s former Halifax branch is set to reopen as a nail salon.

In what appears to be a serious failure of planning, there is now not a single bank branch left anywhere in south Pembrokeshire. Towns including Tenby, Pembroke and Pembroke Dock are all without face-to-face banking facilities.

North Pembrokeshire has also been affected, with Fishguard and St Davids now lacking bank branches.

Pembrokeshire is understood to be left with just four bank branches in total — Nationwide in Milford Haven, and HSBC, NatWest and Lloyds Bank in Haverfordwest.

 

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