Scammers threaten to ‘remove people from practice lists’ in new phone fraud

A WARNING has been issued after reports of a new scam in which fraudsters pretend to be calling from the NHS, telling people they must “update their GP records” or risk being removed from their doctor’s patient list.

The automated calls appear to come from ordinary UK mobile numbers. Patients are told they must act immediately or face being struck off. Health officials have confirmed the calls are entirely fraudulent.

The NHS has stressed it will never phone patients to demand updates to their records, threaten removal from a GP list, or ask for personal or bank details.

Cybersecurity specialist Javvad Malik said the scam works because it plays on people’s trust and sense of urgency. “When you hear something about your GP records, it sounds official,” he said. “If you’re busy, you may react before you have the chance to think. Never share personal or payment details with an unsolicited caller.”

What to do if you receive one of these calls
• Do not respond to any of the instructions.
• Hang up straight away.
• Contact your GP practice using the number on its official website or your appointment letters.
• Never click on links or call any numbers given in a suspicious message.

If you have already engaged with the scam
• Tell your GP practice what happened so they can reassure you that no action is needed.
• If you disclosed bank information, contact your bank immediately.
• Change any passwords you reused and enable two-factor authentication.
• Report the incident to Action Fraud on 0300 123 2040.
• Be cautious of any further suspicious calls, texts or emails.

Patients across the UK are being urged to stay alert and warn family members, particularly older or vulnerable people, who may be more likely to engage with an automated call.

A HAVERFORDWEST opticians has been recognised as one of Wales’ leading optical practices after being shortlisted for eight awards at the Optometry Wales Awards 2025.

Specsavers Haverfordwest, which is locally owned and run, is a finalist across categories including Multiple Practice of the Year, Technology Practice of the Year and Collaborative Working. These nominations reflect its commitment to delivering outstanding service, patient experience and innovation.

The store has also been shortlisted for Sustainability Practice of the Year, following its gold award in the Greener Primary Care Wales Framework and Award Scheme last year, which recognised its dedication to reducing its environmental impact.

‘We’re thrilled to be recognised in so many categories this year,’ says Wayne Jones, retail director at Specsavers Haverfordwest.

‘It’s a testament to the hard work of our entire team and the care we deliver every day to people across Pembrokeshire. Being finalists in eight different categories really shows the breadth of our expertise – from clinical leadership to customer service – and we’re very proud of what we’ve achieved together.’

Several of the store’s employees have also been individually shortlisted:

• Andy Britton, specialist optometrist and ophthalmic director – Optometrist of the Year
• Chris Rosser, optical assistant – Optical Assistant of the Year
• Samantha Houghton, contact lens optician – Contact Lens Optician of the Year
• Alex O’Brien, dispensing technician – Rising Star

In 2023, director Andy Britton was awarded a medal by Specsavers founders Doug and Mary Perkins in recognition of his clinical excellence.

Mr Britton says: ‘It’s fantastic to be shortlisted for Optometrist of the Year, but what makes me most proud is seeing so many of my colleagues recognised too. This is a reflection of the dedication, innovation and care shown across our whole team.’

The winners will be announced at the Optometry Wales Awards ceremony in Cardiff on 29 November.

Specsavers Haverfordwest is open seven days a week. To find out more information about Specsavers in Haverfordwest, request an appointment or browse the online store, visit https://www.specsavers.co.uk/stores/haverfordwest. 

Additionally, to make eye health accessible to all, the store offers a Home Visits service for those unable to leave their homes unaccompanied due to disability or illness.

OLDER patients are being “prematurely written off” and discharged into care homes simply to free up hospital beds, a Senedd committee has warned.

Senedd Members found a focus on “patient flow” rather than outcomes meant temporary moves often became permanent, stripping older people of their independence.

John Griffiths, who chairs the Senedd’s local government committee which held an inquiry on hospital discharges, said improving step-down care needs urgent attention.

He warned: “We heard the push to free up hospital beds is often driving older people into residential care prematurely, with no focus on rehabilitation and access to therapy.

“We all know that a hospital is not an appropriate environment for people to recover but neither is a residential home without a focus on recovery.”

The committee was alarmed by evidence of people being “prematurely written off” through the practice of routinely and inappropriately discharging older people into care homes.

Mr Griffiths, the Labour Senedd Member for Newport East, said: “What may initially be seen as a temporary measure often becomes permanent as they lose independence.

“People shouldn’t be removed from acute hospitals into care homes just to free up hospital beds, important though that is.

“They need appropriate intermediate care with therapeutic and nursing input. We need to focus on patient outcomes – not just patient flow.”

He concluded: “To see any real change in hospital discharge, we urgently need better partnership working across health and social care, and greater parity between these important sectors.”

Mr Griffiths expressed disbelief that fax machines and paper-based systems are still being used in 2025, with patient information held on disconnected IT systems.

And Lee Waters, a fellow Labour backbencher, described performance on digital as woeful.

He warned: “Digital Health and Care Wales is behind on progress on all of its major programmes, and is in special measures, and is in complete denial.”

Mr Waters criticised the Welsh Government’s response to digital recommendations for containing “weasel words”, arguing ministers were refusing to mandate best practice.

The former minister said: “The Kremlinologist in me decodes that as, ‘We are not going to do anything different from what we are currently doing’.”        

The Conservatives’ Joel James warned of a lack of consistency leading to wide variation across Wales’ 22 councils and even within health board areas.

Mr James told the Senedd: “It is simply not acceptable that people in Wales face a postcode lottery in the care they receive.”

The former councillor also highlighted the plight of unpaid carers, arguing the entire system would struggle to cope without them plugging gaps in provision.

Plaid Cymru’s Mabon ap Gwynfor echoed concerns about a “divided nation”, calling for a national care service to bring councils and health boards together.

He said: “Regional partnership boards look different in one part of Wales compared to another and operate inconsistently across the nation, something that is contrary to the rhetoric of fairness and dignity in care that the government is so keen to highlight.”

Dawn Bowden, Wales’ minister for social care, welcomed the committee’s report and confirmed the Welsh Government accepted all 18 recommendations. She said £30m has been invested this year to boost council services that support hospital discharge.

Ms Bowden rejected claims that paying the sector the real living wage – a Labour Senedd manifesto pledge – was merely “aspirational”, with 84% of the workforce receiving it.

She insisted the government is “holding regions to account” for delivering best practice and would be meeting partners in the coming weeks to ensure improvements.

Ms Bowden committed to a “rapid review of intermediate care practices” to strengthen reablement efforts and help people stay at home.

In closing, she told the Senedd: “Leaving hospital is not the end of care but the start of recovery, independence and a healthier Wales.”