Community
Have your say on the future of social care in Wales
Commissioner calls on older people to share their experiences
OLDER people across Wales are being urged to share their experiences of social care to help shape major improvements to the system.
The Older People’s Commissioner for Wales has launched a nationwide call for evidence, inviting people to describe what support they receive, what works well, and where services are falling short.
The feedback gathered will be used to assess whether the quality of care being delivered matches the standards set out in current Welsh policy and legislation. Concerns already raised with the Commissioner suggest this is not always the case.
A full report will be published in 2026, setting out the Commissioner’s findings along with recommendations for action by local authorities and other public bodies.
Social care covers a wide range of support — from help with everyday tasks such as washing, dressing or preparing meals, to support in care homes and community-based services such as day centres.
Older people who use any form of social care can share their experiences by completing a short questionnaire online or over the phone. Paper copies are also available via freepost. The survey is also open to family members and friends who may wish to respond on behalf of an older person.
The Commissioner, Rhian Bowen-Davies, said: “Social care plays a crucial role in the lives of many older people across Wales, offering vital support to enable people to live safely and independently, and have the best possible quality of life.
“In Wales we have legislation, policies, regulations and standards designed to ensure that social care is focused on people’s individual needs and is delivered to the highest standards.
“But the issues raised with me at engagement events and via my Advice and Assistance Service suggest that this is not always the case, with people experiencing care that falls short of the quality they should expect.
“That is why I want to examine these issues in more detail, using the voices of older people as my evidence base, to identify the difficulties people are facing and the action needed to address them.
“So I am urging older people who use social care services, as well as their families and friends, to get in touch with my office and complete a short survey to share their experiences.
“Alongside hearing about the issues people are facing, I am also keen to hear about what is working well so I can highlight good practice that is making a positive difference to older people’s lives.
“I will publish my findings in 2026, together with recommendations for action by local authorities and other public bodies to deliver the change and improvements older people want and need to see.
“I am looking forward to working with older people and key organisations across Wales to drive meaningful change and help create a social care system that empowers older people to live well, age well and stay connected, while ensuring they are treated with the dignity and respect that everyone has a right to.”
Community
Generous support agreed for Milford Haven Library
A FUNDING package worth £18,700 has been agreed to help secure the long-term financial sustainability of Milford Haven Library.
At a meeting on Monday (Jan 12), Milford Haven Town Council approved funding to support the library over the next three years.
The decision follows a year of partnership working between Pembrokeshire County Council, the Port of Milford Haven and the Town Council, as the organisations sought solutions to ongoing funding pressures.
A public consultation held in 2025 highlighted the importance of the library as a valued community asset, not only for book lending but also as a hub for groups, wellbeing checks and warm spaces.
Discussions resulted in a contribution of £10,000 from the Port of Milford Haven and £3,000 from the Town Council to ensure the library could continue operating during the 2025/26 financial year. The latest agreement extends that support, providing funding for the next three years alongside continued substantial backing from the Port over the lifetime of the council’s lease.
Councillor Rhys Sinnett, Pembrokeshire County Council’s cabinet member for residents’ services, said: “This is excellent news for the town as it allows us at Pembrokeshire County Council to continue providing a much-valued service at current levels.
“We are incredibly grateful for the support of Milford Haven Town Council and the Port of Milford Haven, as through partnership working we are able to maintain this important community resource.”
Councillor William Elliott, Mayor of Milford Haven, said the agreement reflected the value placed on the library by the community. He said: “We are delighted to have reached a consensus to support the library over the next three years.
“We value the importance of the library not just for the loaning of books, but also for its wider role supporting groups, wellbeing checks, warm spaces and more.
“Over the past 12 months we have continued to work closely with the library team, the County Council and the Port of Milford Haven to explore all available options, and we remain committed to this partnership going forward.”
Tom Sawyer, chief executive of the Port of Milford Haven, added: “Libraries are cornerstones of our communities — places where people connect, learn and feel supported.
“We’re proud to have helped ensure this vital resource remains accessible to everyone who depends on it.”
Milford Haven Library is based at Cedar Court. Further information about the library and its facilities is available via Pembrokeshire County Council’s libraries service.
Community
Specialist team searches River Teifi in ongoing hunt for missing man
A SPECIALIST search team has carried out a renewed and highly technical search of the River Teifi in Cardigan as efforts continue to find a man who was last seen entering the water earlier this month.
The operation was undertaken on Wednesday (Jan 28) by Specialist Group International (SGI), following a request from the family of Kurtis Brook.
Kurtis was witnessed entering the River Teifi on Saturday (Jan 4). Despite extensive searches involving multiple agencies and voluntary rescue organisations since then, he has not been located.

SGI confirmed that a seven-person specialist team conducted a coordinated search along the river, working downstream to the mouth of the Teifi estuary. The operation involved the deployment of high-frequency side-scan sonar, equipment capable of detecting objects beneath the water’s surface even in low-visibility conditions.
However, the team said conditions on the river remain exceptionally challenging. Recent storms, prolonged high river levels, floodwater and tidal influence have significantly altered the river environment since the initial incident.

In a statement, SGI said the search area contained “significant debris, obstructions and strainers,” describing flood and tidal river searches as among the most complex and hazardous situations faced by rescue specialists.
The Herald understands that the River Teifi has experienced repeated high-flow events in recent weeks, complicating earlier search efforts and increasing risks for those operating on the water.
SGI added that while no breakthrough was made during the latest operation, their thoughts remain firmly with Kurtis’s family and loved ones, and they acknowledged the continued dedication shown by his friends and relatives throughout the search.
Emergency services and specialist teams have been involved in repeated searches since the incident, with the operation scaling back and resuming at various points as conditions allowed.
Anyone with information relevant to the disappearance is urged to contact Dyfed-Powys Police.
Business
Councillor condemns closure of Haverfordwest Santander branch
A PEMBROKESHIRE councillor has spoken out after learning that the Santander branch in Haverfordwest is set to close later this year, warning the decision will have a serious impact on local residents, families and businesses.
The bank’s Bridge Street branch is due to close on Monday (May 5) as part of a wider UK restructuring programme.
Councillor Thomas Baden Tudor said he was “lost for words” and urged the bank to reconsider, describing the closure as devastating for customers who rely on face-to-face services.
Santander says the decision is driven by declining footfall, with more customers banking online, and that services will remain available via digital platforms and Post Office counters.
However, the announcement follows a steady erosion of high-street banking in Pembrokeshire. The Herald recently reported that Haverfordwest’s former Halifax branch is set to reopen as a nail salon.
In what appears to be a serious failure of planning, there is now not a single bank branch left anywhere in south Pembrokeshire. Towns including Tenby, Pembroke and Pembroke Dock are all without face-to-face banking facilities.
North Pembrokeshire has also been affected, with Fishguard and St Davids now lacking bank branches.
Pembrokeshire is understood to be left with just four bank branches in total — Nationwide in Milford Haven, and HSBC, NatWest and Lloyds Bank in Haverfordwest.
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