PEMBROKESHIRE COUNTY COUNCIL has launched a new online system designed to make it easier for council housing tenants to report repairs and manage their housing information.

The service, called Pembrokeshire Housing Online, allows tenants to update their contact details, notify the council of any changes, and book routine housing repairs at any time of day.

The council says the system aims to give residents greater control over their housing needs, while improving communication between tenants and housing officers. Text message updates will also be used to confirm appointments and send reminders about planned visits.

Cabinet Member for Housing, Cllr Michelle Bateman said: “These changes to Housing Online offer tenants the opportunity to manage their housing repairs more easily and ensure key contact details remain current, helping the effective sharing of information between the tenant and the Council about appointments.”

The council has stressed that emergency repairs must still be reported by telephone. Residents should call 01437 764551 between 9:00am and 5:00pm, or 0345 601 5522 outside those hours, including weekends and bank holidays.

Housing Online can be accessed via the council website.

Residents with a current housing register application are also being urged to update their email preferences through their PCC My Account to continue receiving weekly property adverts by email.

Anyone with questions about the new portal can contact the council by phone on 01437 764551 or by email at [email protected].

A NEYLAND pensioner who continued to play loud music despite numerous warnings has been fined after being convicted of breaching a Community Protection Notice.

Complaints had been made about Beryl John, of Gothic Road, with neighbours reporting persistent noise nuisance. Pembrokeshire County Council officers gathered evidence using the NoiseApp system, which demonstrated that the noise was causing a detriment to nearby residents. This led to a Community Protection Warning (CPW) being issued.

However, the behaviour continued. The council said John also behaved abusively towards council officers and Dyfed-Powys Police, resulting in the warning being escalated to a formal Community Protection Notice (CPN).

Despite the notice, John failed to comply, and the council brought proceedings before the court.

John did not attend Haverfordwest Magistrates’ Court on Wednesday (Feb 5) and was convicted in her absence.

Magistrates imposed a £1,000 fine, along with a £400 victim surcharge and £1,000 prosecution costs.

The court heard that if the anti-social behaviour continues, the council may return to court to seek a Criminal Behaviour Order (CBO), breaches of which can result in community penalties or even imprisonment.

Cllr Jacob Williams, Cabinet Member for Planning and Regulatory Services, said: “The council works with partners such as Dyfed-Powys Police and housing associations to tackle anti-social behaviour like this, which so greatly affects the quality of residents’ lives.

“As with all cases of this nature, it is a shame that things had to come before the court, but the defendant had many opportunities to avoid matters escalating simply by improving their conduct, and hopefully that will now happen.”

PLANS for a new “in-house” council children’s care home near Milford Haven have been given the go-ahead by the county council itself.

In an application to Pembrokeshire County Council, the local authority, through agent Oochitecture, sought permission for a change of use of a residential dwelling to a children’s home, along with associated works, at Sentry Cottage, Jordanston, near the Sentry Cross roundabout on the approach to Milford Haven.

An officer report recommending approval said of the two-storey, six-bed house some 1.3km east of Milford Haven: “Alterations and extensions are proposed to the dwelling including a single storey extension is proposed to the west elevation to create a larger office and storeroom, with a two storey extension to the east to provide a larger lounge and dining area and bedroom to the first floor. Externally a large parking area would be created to the east of the dwelling.”

It went on to say: “The application is for a new facility, although there is a suggestion within the submitted information that the dwelling has previously been used as a children’s care home although there is no planning history at the site to suggest this was formally approved.

“However, the use being sought under via this application would be located within an existing dwelling subject to extensions. The application contains detailed information outlining the need for the proposed development including detailed information about the loss of three existing places when the site stopped operating as a children’s home in February 2025.

“As such, supporting information confirms the site as an excellent opportunity to increase ‘in-house’ provision for Pembrokeshire County Council, allowing children from Pembrokeshire receive care closer to home. Information has also been provided to show the year-on-year increase of children requiring the type of care the proposal will offer.”

It further added: “The proposed single storey and two storey extensions would be of a scale that would appear subservient to the host dwelling and have an acceptable visual impact on the host dwelling, with the use of appropriate finish materials.”

The application was conditionally approved by county planners.