News
Residents help improve police complaints service
A REVIEW by local residents shows that the way Dyfed-Powys Police handle public complaints is improving.
The independent review of the force’s complaints process showed an improvement in the quality of complaint files and complaint responses.
The work, carried out by a volunteer residents’ panel, suggests that correspondence was better written, more thorough and more sympathetic than files reviewed six months earlier.
The volunteer panel, formed by the Police and Crime Commissioner Christopher Salmon last year, also praised the continued improvement in the timeliness of complaint responses.
Panel chair Tony Richards said: “It’s reassuring to see that our recommendations for improvement are being accepted by the police; their implementation is evident. The panel provides completely independent scrutiny of the way in which Dyfed-Powys Police manages complaints. This is good news for the wider community and the police as it identifies areas for improvement and existing good practice.”
Mr Salmon said: “It’s encouraging to know that policing is being improved by the residents of Carmarthenshire, Ceredigion, Pembrokeshire and Powys. I want to thank them for all of their hard work, and want to see this improvement continue.”
The panel highlighted areas for future learning including the need to ensure care and clarity in correspondence to complainants.
Superintendent Richard Lewis, head of the force complaints team, said: “We thank the Residents Panel for their feedback. We’re eager to improve and will keep working closely with the volunteers.”
Dyfed-Powys Police received 276 formal complaints in 2014 (with 580 issues being raised in these), 290 compliments and 1,652 expressions of concern.
The residents’ panel is next expected to report in April. Anyone interested in knowing more about the panel, or who would like to volunteer, can find out more here or get in touch with the office on 01267 226440.
News
CCRC invites public to observe 5th Annual Open Board Meeting
THE Criminal Cases Review Commission (CCRC) is inviting members of the public to its fifth annual Open Board meeting, scheduled for Tuesday, 26 November 2024. The meeting will be held via Zoom, running from 10:30am to 12:30pm, and is open to everyone interested in attending.
How to join the meeting
To participate, you will need a device such as a desktop computer, laptop, smartphone, or tablet with access to the Zoom platform. The Zoom application can be downloaded for free online by searching for “Zoom app.” A stable internet connection is recommended.
To join the meeting, use the following link shortly before 10:30am on the day:
Join the zoom meeting
Passcode: 034573
For any technical difficulties, please email: [email protected]
Meeting agenda
The agenda for the meeting is available here. Minutes from the session will be published on the CCRC’s website after the event.
Submitting questions
While questions cannot be addressed during the meeting, the CCRC will respond to inquiries related to the agenda items discussed. Questions should be submitted via email to [email protected] by 12:00pm on Tuesday, 3 December. Responses will be provided by email and may also be published on the CCRC website.
Please note that questions about individual cases will not be addressed.
For further details, visit the CCRC website.
Community
Find out more about what’s coming next in Haverfordwest’s regeneration journey
A COMMUNITY evening will be held this week with the contractor taking on construction of the new modern Public Transport Interchange (PTI) for Haverfordwest.
Kier Construction Ltd will be at HaverHub on Thursday, 21st November for people to meet the team and find out more about the development which is due to start its rebuild phase imminently.
The event will be open 3pm to 7pm and is a fantastic opportunity to ask any questions you may have about the plans.
The scheme forms part of the South West Wales Metro project and will provide a modern and innovative transport hub, integrating all transport modes.
Designs include improvements to pedestrian and cycle facilities through the site, a more efficient and integrated bus station, and construction of a new modern multi-storey.
Cabinet Member for Place, the Region and Climate Change and Deputy Leader Cllr Paul Miller said: “This is another exciting step in the extensive regeneration of Haverfordwest and we are looking forward to seeing construction starting on this latest project.”
The bus station will be integrated within the PTI with seven bus bays and upgraded passenger facilities and a new multi-storey will have around 280 spaces, and be much easier to use for drivers.
Green credentials are also important with electric vehicle charging points included – with further vehicle charging expansion built-in and future-proofed – and solar panels installed on the new car park roof.
An upgraded public realm will further improve the environment around the Interchange and promoting Active Travel such as walking and cycling.
The project also involves improving car parking provision and local bus access at Haverfordwest railway station.
Local Member, Cllr Thomas Tudor said: “I welcome this public engagement event which is an opportunity for all to come together to share and learn about the various projects that are ongoing, which can only improve our county town for both residents and visitors alike.”
No booking is required for the event, just drop in at a time that suits you.
Jason Taylor, regional director at Kier Construction Western & Wales, said: “We look forward to meeting with the residents of Haverfordwest at this community evening and sharing the exciting plans we have for this project.
“Kier is incredibly proud of its Welsh roots and can trace them back over 40 years and are thrilled to be extending this experience in Haverfordwest.”
Kier also plans to have a presence on the Riverside Shopping Centre, where people will be able to drop in to find out more once work begins this month.
The temporary Riverside car park has closed to allow for the development to start.
More information on car parking in Haverfordwest is available at: Haverfordwest car parks
News
Feedback wanted on Council’s My Account online services
USERS of Pembrokeshire County Council’s My Account are being asked for feedback
to help continue to improve their experience.
My Account is the platform for all of the Council’s online services.
My Account allows customers to make payments, report problems, sign up for
service notifications such as waste and recycling collections and school closures,
and check local planning applications. These are just some of the services available.
The survey will take less than five minutes to complete.
Please complete the survey before Wednesday 27 November.
If you do not currently use My Account you can register online.
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