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Withybush: Outrage on social media over hospital Costa decision

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Very sad day: The closure of the WRVS at withybush in favour of Costa. (Pic Lesley Cloud)

Very sad day: The closure of the WRVS at withybush in favour of Costa. (Pic Lesley Cloud)

A PHOTOGRAPH showing the final day of the Cafe run by the WRVS at Withybush General Hospital caused outrage on social media on Wednesday (Dec 30).

By the time we were going to press on New Year’s Eve over 500 people had shared and 600 people had liked a post by Lesley Cloud saying: “A very sad say with the closure of the WRVS at Withybush is favour of Costa. Shame on you Hywel Dda Health Board.

Out of 117 people who had commented on Facebook at the time of going to press, not one person had said anything positive about the health board’s plan.

Here is a small sample of the remarks online.

Jane Merrony commented: “ Horrified to read this. The volunteers here are superb, always a smile for whatever news you may have just had or are waiting for. Don’t suppose you will get that from an employee somehow. Thank you to all you special ladies, it must be a very sad time for you all”

Caronline Quirk added : “I am so sorry, as much as I like Costa it has no place in Withybush or any hospital, the WRVS has done well over the years, a big thank you to all.”

Sally Mumford  said:  “This is really sad. I use this lovely cafe every couple of months with my son for his Audiology apps, lovely ladies make u feel welcome. I won’t be using Costa Coffee!”

Angela Atherton said: “ What a loss to the hospital, patients and visitors. Nothing better than a proper fresh sandwich and a cuppa. Costa is far too expensive.”

Hywel Dda has appointed Medirest, part of Compass Group UK & Ireland, to provide new café and retail services for patients, staff and visitors across all acute hospital sites, following a competitive bidding process.

The board has given its approval for Medirest to provide Costa Coffee units and Amigo shops at Withybush, Glangwili, and Prince Philip hospitals, and a Deli Marche coffee and combined shop outlet at Bronglais.

Some facilities will be temporarily closed as the fit-out works are completed, however dining room facilities will continue to be available during this time.

The health board is also working closely with the Royal Voluntary Service (RVS) – which currently provides some of the cafe and shop services – to explore ways of retaining the services of its volunteers in the healthcare community, where they can continue to make a positive difference to patients.

Discussions have already taken place between health board representatives and the RVS with a number of initiatives proposed, including a hospital-based befriending service to complement the strong links the health board has with hospital care services and the RVS at Bronglais.

Steve Moore, Chief Executive of Hywel Dda University Health Board, said: “Medirest demonstrated they could deliver a great quality and scope of service, as well as refurbished cafe areas.

“We are very mindful that for many years Glangwili and Withybush hospitals have been provided with highly regarded, first class services by the RVS for patients, staff and visitors.

“We hold the RVS employees and volunteers in high regard and we hope to continue to work with them in different roles within the healthcare setting in the future.”

As part of the bidding process, interested parties were asked to outline their plans for the refurbishment of areas of the hospitals at zero cost to the health board, in order to generate income for the organisation through rent and turnover rent. This can be used to improve the hospital environment for patients and visitors.

Andrew Jones, Retail Operations Director Healthcare, Compass Group UK & Ireland added: “We’re looking forward to working with the health board from January, to work across the four hospitals in Wales. We’ll be implementing our trusted partner brands in these sites and we think it will offer an enhanced service to patients, visitors and staff, as well as offer a source of income for the health board.”

Peter Llewellyn, Assistant Director of Strategic Partnerships at Hywel Dda, added: “A positive meeting was held with representatives of the RVS, and a number of initiatives are being proposed to manage volunteers at Withybush and Glangwili hospitals with a view to strengthening our relationship with the RVS in recognition of the huge contribution they have made over a number of years.”

 

2 Comments

2 Comments

  1. Flashbang

    January 2, 2016 at 11:12 pm

    How much is the Health Board or Costa going to pay for the goodwill that the RVS has built up over the years? When you buy a business you pay a portion of money for the trade that they have built up.

  2. @paulrutherford8

    January 5, 2016 at 1:17 pm

    Costa packet and pay no taxes? Just what Withybush needs… profits to anonymous people instead of profits to help pay for things in the hospital.

    I wonder if anyone on the health board has shares in costa packet? Hmmm…

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Business

RM Training and Security recognised for work creating opportunities for local people

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Certificate from PeoplePlus highlights growing role of Milford Haven firm

RM TRAINING and Security has been recognised for its contribution to helping people into work, after receiving a Certificate of Achievement from PeoplePlus Cymru.

The award was presented on Wednesday (Dec 3). It acknowledges RM’s “valuable support and commitment to creating local opportunities for local people” and its role in helping individuals build brighter futures through meaningful employment.

PeoplePlus is a national organisation working with jobseekers, employers and training providers. Its recognition is typically reserved for businesses that consistently demonstrate community impact and a strong commitment to employability.

A spokesperson for RM Training and Security said the team was proud to be acknowledged for the work it does with learners across Pembrokeshire and Wales.

“We are passionate about giving people the skills and confidence they need to succeed in the workplace. To be recognised for that work means a great deal to the whole team,” the spokesperson said.

RM delivers a range of accredited courses including door supervision, security training, conflict management and emergency first aid. The company has expanded significantly in recent years, supporting both new entrants to the sector and those looking to progress in their careers.

The award was presented on site, where representatives from PeoplePlus met the RM team and congratulated them on their contribution to the local skills agenda.

The company said it will continue to work with partners to strengthen opportunities for those seeking employment in the security industry and beyond.

Photo caption:

RM Training and Security staff receiving the Certificate of Achievement from PeoplePlus Cymru at their Milford Haven base (Pic: Supplied).

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Business

Manorbier Castle Inn warns colossal rates hikes will ‘push venues to the brink’

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Local inn among many facing dramatic increases from April 2026

MANORBIER Castle Inn has warned that its business rates are set to soar from £13,500 to £33,750 when the next revaluation takes effect on 1 April 2026, calling the increase “beyond justification” and a direct threat to local jobs and the rural economy.

The jump, published on the Valuation Office Agency website, represents a rise of more than 150%. The Inn says that even with any relief applied, the scale of the bill will be impossible to absorb.

In a statement, the venue said: “This is not just another attack on independent hospitality businesses – it’s an attack on everything they hold up: employees, suppliers, other businesses, tourism, artists, musicians, the entire community. Even with relief, we and many other businesses will not be able to meet this hike.”

The Inn added that the likely consequences will be severe:
“This scale of increase will force venues to cut jobs, raise prices, and in many cases close entirely. The impact on youth employment, already fragile, will be severe.”

Local residents reacted swiftly on social media, calling the increase “utterly unreasonable” and urging elected representatives to step in.

Widespread rises across Pembrokeshire — and government action following local concern

Manorbier Castle Inn is one of many hospitality and tourism businesses in Pembrokeshire facing substantial rateable value increases. Some premises have reported valuations doubling, tripling or worse.

The Herald has reported extensively on the emerging pattern in recent weeks, prompting significant public debate. Following this scrutiny — and concerns raised by businesses, councillors and industry bodies — the Welsh Government moved to introduce a new support package.

On 3 December 2025, ministers announced a £116 million transitional relief scheme designed to soften the impact of next year’s revaluation. Under the plans:

  • Any business whose bill rises by more than £300 due to revaluation will have that increase phased in over two years, instead of being applied immediately.
  • For the first time since 2010, ministers will reduce the standard business rates multiplier, lowering bills for some smaller premises.

However, the multiplier cut is expected to benefit mainly small retail outlets — not pubs, cafés or restaurants, which are among the hardest hit by soaring valuations.

Cllr Huw Carnhuan Murphy, leader of the Independent Group on Pembrokeshire County Council, publicly thanked local media — including The Herald — for helping to raise the alarm. He said the coverage had “pushed the issue up the agenda” and confirmed the group would continue lobbying for support for tourism and agriculture.

Industry bodies have welcomed the relief but warn that it does not counteract the central issue: large increases in rateable values and the loss of previous reliefs that many hospitality venues relied on to survive.

What it means for Manorbier Castle Inn — and the sector

While the Welsh Government’s intervention offers some breathing space, many independent venues say the measures fall far short of what is needed to prevent closures.

Manorbier Castle Inn says the phased-in increase will still undermine the business’s long-term viability, adding that just as trading conditions were beginning to stabilise, “another round of firefighting lands at your feet.”

Across Wales, operators warn that without more comprehensive reform, the sector could see widespread job losses, reduced opening hours and further closures — particularly in rural counties where tourism-dependent businesses sustain local economies.

Outlook

The introduction of transitional relief and a reduced rates multiplier marks a shift in government policy, and follows significant pressure from businesses and media coverage across Pembrokeshire. But for venues facing unprecedented revaluations, including Manorbier Castle Inn, the question remains whether the support will be enough.

With many independent pubs and inns already on the edge, Pembrokeshire’s hospitality sector says the coming months will determine whether cherished local venues can survive into 2026 — or whether the rates rises will finally push them over the brink.

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Community

Bike challenge in memory of Samantha to raise funds for St David’s Hospice

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A MILFORD HAVEN man will take on an eight-hour stationary bike ride early in the new year to raise money for the hospice that cared for his sister-in-law during her final months.

Ian Hobbs will complete the challenge at Inner Tiger Fitness on Friday, 3 January, in support of St David’s Hospice, Newport, which provided end-of-life care for Samantha, who died from bowel cancer earlier this year at the age of 44.

Ian and his wife Steph say the fundraiser is a way to thank the hospice for the “tremendous care and support” Samantha received during her illness. Ian set an initial target of £500, which has already been met, and has now increased the goal to £1,000.

The effort is also offering an opportunity for local businesses to sponsor Ian’s challenge. He will be wearing a T-shirt displaying the hospice logo, with space for additional business logos to be added ahead of the event.

Steph said the family hope the community will get behind the fundraiser to help raise as much as possible for the hospice, which relies heavily on donations to continue its work.

The JustGiving page for the challenge can be found here:
https://www.justgiving.com/page/ian-hobbs-1

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