Community
West Wales residents put caring staff at top of their hospital wish list
PEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital.
A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.
The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.
With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as residents across West Wales believe people would be prepared to perform a selfless act to help someone else. Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.
The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including firefighters (20%) and paramedics (6.7%).
Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”
Those who responded to the survey were very clear about the most important requirement during a stay in hospital. Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.
Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you:
“I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”
Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”
Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.
The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.
Executive Director, Caroline Daymond said: “The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely.
I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”
With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:
Time (13%)
Unwanted items (73%)
It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.
The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.
Others included:
Popping around for a chat (33%)
Text / What’s App (26%).
Community
Pembrokeshire Lottery makes Superdraw winner’s Christmas extra special
ONE lucky Pembrokeshire Lottery player has scooped a festive windfall after winning the £10,000 Christmas Superdraw held on Wednesday 3 December.
The winner, Mr Damon McGarvie, formerly of Milford Haven and now living in Llangwm, was selected with lucky number 41475. He plays through a salary-deduction scheme run by his employer, Pembrokeshire County Council.
Mr McGarvie’s name was announced live on Radio Pembrokeshire, after which the Pembrokeshire Lottery team made contact and presented him with his cheque later that day.
Speaking after the win, Mr McGarvie said he and his wife will be jetting off on a once-in-a-lifetime holiday over the festive period, thanks to the surprise Christmas windfall.
Pembrokeshire Lottery Manager Abigail Owens said:
“I am so pleased for Mr McGarvie. He has contributed to the Pembrokeshire Lottery for many years, and it is only by the continued support of our players that we are able to assist so many local businesses with interest-free funding from the loan fund.”
The regular weekly £2,000 draws continue in the run-up to the January Superdraw, which will offer a £4,000 prize.
To sign up or order Pembrokeshire Lottery gift subscriptions for Christmas, call 01646 690800.
Photo caption: Damon McGarvie with his winner’s cheque.
Community
Care home fees in Wales remain among the lowest – but families still face crippling bills
WALES continues to offer some of the most affordable care home places in the UK, with residents paying hundreds of pounds less each week than in London or Scotland, new figures reveal.
The average weekly cost of a residential care home place in Wales stands at £1,156 – £392 cheaper than in London (£1,548) and £142 below the UK average of £1,298, according to data published by the country’s largest care home reviews website, carehome.co.uk.
Even when nursing care or specialist dementia support is required, Wales remains significantly cheaper than most of the UK. A week in a Welsh nursing home with dementia care costs £1,440 on average – £327 less than in London and £124 below the national figure.
The figures, based on self-funder fees collected on 9 September 2025, underline a stark north-south divide that has persisted for years.
London is by far the most expensive region, with basic residential care now averaging £1,548 a week. Scotland, where care workers benefit from a higher minimum wage settlement, comes a close second at £1,539. In contrast, the North East of England remains the cheapest area at just £1,112 a week for residential care – almost £200 below the UK average.
Sue Learner, editor of carehome.co.uk, said the regional variations were only part of the story.
“Wales is the third most affordable region for most types of care, which will come as a relief to many families here,” she said. “But even at £1,156 a week, the bills add up to almost £60,000 a year. For the 49 per cent of residents who pay for their own care, these costs are devastating.”
The financial pressure is compounded by differing rules on state help across the UK. In Wales, anyone with assets below £50,000 qualifies for local authority support – more than double England’s £23,250 threshold and well above Scotland’s £35,000 limit.
Ms Learner warned that rising staff wages and looming increases in employer National Insurance contributions would push fees higher everywhere.
“Local councils are already stretched to breaking point,” she said. “Without genuine reform of the social care system – something governments have been promising for decades – more and more families will have no choice but to sell the family home to fund care.”
The website, which carries 390,000 independently verified reviews, is urging people to plan early and seek expert advice. Its free Care Helpline (01488 501 499) is available to anyone looking for a home that offers both quality and value for money.
As the population ages and demand grows, campaigners say the latest figures are another reminder that the postcode lottery in care costs shows no sign of disappearing.
UK care home fees at a glance (average weekly self-funder rates)
- London: £1,548
- Scotland: £1,539
- South East England: £1,446
- Wales: £1,156
- North East England: £1,112 (cheapest)
- UK average: £1,298
Source: carehome.co.uk, 9 September 2025
Community
Folly Farm marks second birth of critically endangered rhino
FOLLY FARM is celebrating the birth of another critically endangered eastern black rhino calf – and it’s a boy!
This is the second rhino calf to be born at the family-run zoo, and the second in Wales as part of a managed breeding programme through its membership with EAZA (the European Association of Zoos and Aquaria).
After a 15-month long pregnancy, mum Dakima gave birth to a healthy male calf on Thursday 27 November. With only an estimated 39 eastern black rhinos born in the UK in the past 25 years, it’s a significant achievement for the captive European Endangered Breeding Programme (EEP) for black rhinos.
Eastern black rhinos are classed as critically endangered due to poaching and loss of habitat. There is thought to be an estimated 1471 Eastern black rhino left in the wild and around 109 in zoos across Europe, including Folly Farm’s newest addition.
The calf made its appearance at 6.34am and within a couple of hours was standing up, following mum around the enclosure and had started suckling.
12-year-old eastern black rhino Dakima arrived at Folly Farm in May 2017 as part of a European breeding programme and met her mate, 14 year-old male Nkosi.
Mating rhinos can be unpredictable, but their relationship blossomed and Dakima gave birth to her first calf at the start of 2020. Male calf Glyndŵr was Dakima’s first born and the first rhino calf to have been born in Wales. Glyndŵr was named after Folly Farm’s Founding Director, the late Glyndŵr Williams, and has since moved onto another animal collection to continue the breeding programme for the species.
Eastern black rhinos are solitary animals and therefore usually reside in their own paddocks. But when the time was right, Dakima and Nkosi were reintroduced again for some carefully planned ‘date nights’ – and keepers predicted she fell pregnant sometime in August 2024. After having Dakima’s stool sample analysed at a specialist lab in Chester Zoo, who run the breeding programme for Eastern black rhino, it was confirmed that baby number two was on the way, with a due date of mid-November 2025.
Conservation Officer, Jack Gradidge, said: “It’s always heart-warming to welcome new arrivals as part of the European Breeding Programme through our membership with EAZA (The European Association of Zoos and Aquaria) – but it’s even more special when it’s such a significant animal and one who’s wild cousins are under threat.
“Dakima was a great mum with Glyn so it’s wonderful to see these instincts are still just as strong the second time around. She’s being very protective of her new baby, showing they have a strong bond already.
“This is such a monumental event for all the staff here and the zoo team have worked incredibly hard to create an environment where the rhinos felt comfortable enough to mate.
“Not only is this calf helping to increase numbers of a critically endangered species, he’s also the second rhino ever to be born in Wales – with his brother being the first!”
Along with other zoos across Europe, Folly Farm is part of a breeding programme to help increase the numbers of Eastern black rhino in captivity and, ultimately, the wild. They support a number of conservation projects alongside various animal charities – including their new partnership with ‘Helping Rhinos’, a UK based organisation who, amongst various other conservation initiatives, support a rhino orphanage in South Africa, caring for young calves who have become victims of the poaching crisis.
Simon Jones, the CEO of Helping Rhinos was delighted with the zoo’s happy news; “We are absolutely delighted to welcome news of this beautiful eastern black rhino calf at Folly Farm.
We are grateful for their support of Helping Rhinos’ efforts including the care of young calves orphaned by poaching.”
Most animals give birth at night under the cover of darkness – and Dakima gave birth early in the morning, just before the keepers arrived to start their day.
Jack explains: “Our rhino keeper opened up the rhino house and the first thing he saw was the security camera footage where a tiny newborn rhino was seen happily padding about the enclosure. After quietly taking a sneaky peak at the beautiful new calf to confirm what he had seen – he let the team know the happy news that baby had arrived!
“We then left Dakima alone with her new bundle of joy, giving them both some space to bond – but continued to monitor them on the cameras and did regular spot checks to ensure baby was starting to feed.
“For us, the next steps are just to keep an eye on Dakima and make sure the calf stays healthy and gets everything he needs from mum. Our goal is always to let nature take its course and interfere as little as possible.
“Nkosi will be a bit of an absent father, but that’s perfectly normal as male rhinos don’t have anything to do with their offspring in the wild. It’s unlikely we’ll introduce him to the calf for some time.
“In the wild, rhino calves can stay with their mums for up to four years, after that there’s a possibility this new addition could one day be released into the wild to help boost population numbers – or move to another zoo to continue the breeding programme in Europe just like his brother.
“It’s exciting to be playing our part in helping to safeguard these amazing animals for future generations.”
Folly Farm’s rhino keepers will monitor mum and baby closely over the coming weeks and they will be back out in the enclosure in due course.
Visitors shouldn’t expect to see the calf for a while but Folly Farm will be posting updates on their social media channels.
Folly Farm’s Kifaru Reserve welcomed rhinos to the park ten years ago almost to the day! It is a £500,000 purpose-built exhibit which tells the story of the role of modern zoos in conservation and highlights Folly Farm’s hands-on commitment to conservation through the projects it supports in the wild and closer to home.
For further information please visit https://www.folly-farm.co.uk/.

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