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West Wales residents put caring staff at top of their hospital wish list

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caring staffPEOPLE across West Wales have voted ‘caring staff’ as the most important element when staying in hospital.

A new survey, conducted by BMI Werndale Hospital in West Wales, focused on attitude towards caring for others and how people view professions that deliver care.

The survey also indicates how social media is fast becoming the most popular way to stay in touch with people.

With just days until Christmas, the ‘Care’ survey revealed there is plenty to be cheery about as we head into the season of good will, as residents across West Wales believe people would be prepared to perform a selfless act to help someone else. Of those surveyed 67% believed most people would help someone who had fallen in the street. It seems there are some favourite ways for people in West Wales to reach out to someone to show they care. 13% said they would ‘ask someone if they were ok or how they were feeling’, 13% said they would be a good listener, but it was giving someone a hug that came out on top with 27%.

The survey highlighted how we look to certain professions to deliver care when it is needed. Nursing proved to be the profession that is most associated with care 53%, with other caring professions including firefighters (20%) and paramedics (6.7%).

Director of Nursing at BMI Werndale Hospital, Gaynor Llewelyn said: “The survey reveals some reassuring information about the community where we live and work. It is good to know that residents across West Wales believe reaching out to others is still an important part of their busy lives.”

Those who responded to the survey were very clear about the most important requirement during a stay in hospital. Whilst 20% said they would look for clean facilities, 80% said it was the caring staff that was their most important requirement.

Something 76 year-old Elaine Rees from Llanelli can relate to during her recent stay at BMI Werndale Hospital. Having been admitted for a total hip replacement operation, Elaine was so impressed with the care received, she wanted to show some appreciation so wrote to the team to say thank you:

“I was so impressed with how I was looked after, it really was incredible. The staff throughout the hospital put me at my ease and made my stay at BMI Werndale Hospital extremely comfortable and as worry free as a stay in hospital can be. It was so important to my recovery following the operation; I can’t thank the team enough.”

Gaynor Llewellyn said: “It is always such an amazing gesture for a patient like Elaine to take the time to say thank you to our staff. We never take thank you letters for granted. Everyone in the hospital is made aware of the kind words people express.”

Gaynor added: “It has to be recognised that although our nurses are incredibly caring, the care delivered to our patients is extended throughout the hospital by ALL of our staff. From our receptionists who greet our patients through to the catering staff; everybody here at BMI Werndale Hospital is passionate about care and goes above and beyond to try and make every patient’s stay here as comfortable as possible.

The latest patient survey results for BMI Werndale Hospital speak for themselves with 97% of patients rating the nursing care received at the hospital as either excellent or very good.

Executive Director, Caroline Daymond said: “The patient survey stands as a great insight into how we all perform. We are very proud of our hospital and we make it our priority to work as hard as possible to make each patient’s journey through the hospital as smooth and as compassionate as possible. The results around care are an important indicator of how well we perform across the hospital and we monitor the results very closely.

I would like to thank the team for the continued hard work and for the energy they give. It is also important to realise the need to build on this, which is something we’ll be aiming to do throughout 2014.”

With Christmas fast approaching, it seems the spirit of good will is alive and well in West Wales. The survey revealed when it comes to donating to charity there were multiple ways people donate with 73% of responders saying they would give money. Other ways of donating included:

Time (13%)

Unwanted items (73%)

It seems people across West Wales also believe Wales is the most caring region in the UK with 73%.

The survey revealed how modern forms of communication are becoming ever more important in our lives with 60% saying they are aware if people are struggling or need help through social media. 27% of people chose to stay in touch with friends and neighbours by mobile telephone.

Others included:

Popping around for a chat (33%)

Text / What’s App (26%).

 

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Community

River Cleddau public petition gets backing from councillors

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A PETITION call for a public commitment to save Pembrokeshire’s River Cleddau which has attracted more than 2,200 signatures, has been backed by councillors.

The e-petition on Pembrokeshire County Council’s own website, started by James Harrison-Allen, said: “We call on Pembrokeshire County Council to create and enact a Clean Rivers Policy to restore the Cleddau to good health after decades of neglect and degradation.

“The Cleddau flows through the heart of Pembrokeshire, including our county town, and is the foundation for Pembrokeshire’s prosperity. The river is failing, and we need to act now to save it from irreversible decline.

“What’s the problem? The Cleddau rivers and estuary are the worst (and worsening) polluted SAC (Special Area of Conservation) designated rivers in Wales; worse even than the Wye and the Usk (NRW Water Assessment Report 2024), and considerably worse than the neighbouring Towy and Teifi.

“Damaging impacts on Pembrokeshire’s economy, public health and the natural environment. Ineffective regulation; monitoring, responding, policing, enforcement and prosecutions. What should PCC be doing to address this? Make a formal, public commitment to cleaning up the Cleddau. Make the health of the Cleddau central.”

The now closed e-petition attracted 2,238 signatures; any petition of more than 500 being heard at full council, with members of the March meeting hearing the call from Mr Harrison-Allen.

Deputy Leader Cllr Paul Miller said he was happy to support “the principal ask to make a public commitment to cleaning up the river,” stressing that while primary responsibility lay with Natural Resources Wales, the council still had an important part to play, adding that measures at improving its quality were already underway.

Moving the petition be referred to the Services Overview and Scrutiny Committee, Cllr Di Clements stressed its “special place” quality.

Members unanimously agreed the petition be referred to the Services Overview and Scrutiny Committee for adding to its forward work programme for the June meeting.

Last year, Henry Tufnell, MP for Mid and South Pembrokeshire, called for “urgent” action to tackle the poor state of the River Cleddau when he chaired a discussion bringing together key stakeholders, environmental experts, and community voices to address the issues surrounding water quality and pollution.

The panel event, organised by local river action group The Cleddau Project, covered topics including pollution sources, enforcement failures, and potential solutions to improve the river’s health.

 

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Business

Fire damaged Newgale Duke of Edinburgh Inn plans refused

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CHANGES to previously-approved plans to rebuild a fire-ravaged Pembrokeshire seaside pub have been refused, in part due to fears they could place a protected seabird species at “significant risk of injury or death”.

In an application to Pembrokeshire Coast National Park, Builders Crown Ltd, through agent A.D Architectural Design Consultants Ltd, sought a variation of a 2024-approved scheme for alterations and refurbishment works to the Duke of Edinburgh Inn, Newgale, following a severe fire earlier that year.

The amendments sought in the latest application included enlarging the first-floor level of accommodation and various changes to fenestration and external access.

The Duke of Edinburgh was severely damaged during a blaze in the early hours of January 16, 2024.

The fire burned through the roof of the two-storey building which consisted of the ground floor pub with accommodation above, causing significant damage.

It took fire crews from St Davids, Haverfordwest, Milford Haven and Fishguard crews around six hours to bring the blaze under control.

Local community council Nolton and Roch supported the proposed works to the pub approved in 2024, describing The Duke of Edinburgh as “synonymous to Newgale”.

Since that overall approval, the amendment scheme was submitted, but officers recommended those proposed changes be refused, saying they were “considered by officers to be unsympathetic to the landscape and seascape and would prove to be excessive in bulk due to the proposed first-floor balconies and other associated exterior alterations”.

A report added: “The increase in fenestration and the proposed glass frontage for The Duke of Edinburgh Inn would likely cause detrimental impacts on Manx Shearwater populations through excessive light pollution, potentially disorienting protected species and putting them at significant risk of injury or death. The proposed development is considered to have a significant adverse impact on design, scale, light pollution, and biodiversity.”

It said both the park’s ecologist and the Wildlife Trust of South and West Wales had “significant concerns” about the impact on the protested species, with artificial light “known to attract seabirds, potentially leading to grounding events,” adding: “The additional roof lights, the level of glazing, and the glass frontage of the proposed development are major concerns because they increase the amount of artificial light on the site.”

Skomer and Skokholm and Seas off Pembrokeshire Special Protection Area (SPA) and the Skomer Island and Middleholm SSSI and the Skokholm Island SSSI support the largest concentration of breeding seabirds in England and Wales and hold the largest breeding colony of Manx Shearwater on earth, approximately 60 per cent of the world population, the report said.

Fledgling Manx Shearwaters can be disorientated by excessive light pollution resulting in collisions with structures and the birds becoming grounded, which can result in a loss of life.

The amendment application was refused on the grounds “the excessive scale and elevated nature of the proposed fenestration will potentially cause significant light pollution that would have a detrimental impact on Manx Shearwater populations by disorienting them and putting them at significant risk of injury or death,” and the proposal “will have a significant overbearing impact on the visual amenity of this site and its surrounding landscape”.

Mid and West Fire and Rescue Service (MAWWFRS) immediately undertook a fire investigation to determine the cause of the 2024 fire, with no suspicious circumstances found.

Earlier this year, The Duke of Edinburgh Inn was placed on the market through estate agent Sidney Phillips with a guide price of £325,000.

 

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Community

Fresh bid to turn Taberna Inn, Herbranston, into house

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AN APPEAL against a refusal of a call to convert an ‘unviable’ former Pembrokeshire village pub to a house has been lodged.

In a partly retrospective application refused by Pembrokeshire Coast National Park in July 2025, Ms G Key, through agent Evans Banks Planning Limited, sought permission for the conversion of the former Taberna Inn and associated flat, Herbrandston Village, Milford Haven, to one residential dwelling.

Work started in March 2021 but has not been finished.

A supporting statement through the agent said: “We understand that the property was purchased by the applicant in November 2020 and operated for four months as a public house on the ground floor.

“The property has therefore remained closed as a public house since that date and only used for residential purposes by the applicant. This current application therefore seeks to regularise the situation and enable the properly to be used as a single residential dwelling.”

It says the loss of the pub to the village will not be felt as strongly as elsewhere as Herbrandston has an alternative venue, Herbrandston Hub, which opened in February 2020, and acts a successful community venue and centre for the settlement’s sports teams.

It adds: “The Pandemic had and continues to have many impacts on people’s lives and also their livelihoods, no more so than in the leisure and hospitality industries. With socialising patterns having now changed, many village public houses have found it impossible to continue to operate at anywhere near a viable level.”

Local community council Hebrandston objected to the proposal on the grounds the village has already lost amenities in recent years, with the community hub only open part-time.

The application was refused on grounds including it would “result in the unacceptable loss of an existing community facility,” and “the applicant has failed to demonstrate the potential for continued use of the facility as unviable”.

Since that refusal an appeal has been lodged with Planning and Environment Decisions Wales (PEDW) by the applicant.

The applicant, in appealing, says she bought the former pub in “a closed and near condemned condition” with it not cost-effective to keep running as a pub, adding it would not reopen as a pub under her ownership.

The appeal will be considered at a later date.

 

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