MID and West Wales Fire and Rescue Service is hosting an Experience Day in Haverfordwest on Tuesday, 19 November, from 9:30am to 12:30pm.

This three-hour event provides a unique opportunity to explore a career in the fire service. Attendees will get an in-depth look at:

• The role of a modern firefighter
• Trying on firefighting gear and equipment
• Steps in the recruitment process
• Fitness requirements for the job
• The equipment and PPE used by firefighters
• Career pathways and development within the service

It’s an ideal chance to discover what firefighting is all about.

Registration is essential. To reserve your spot, visit Experience Days – Mid and West Wales Fire and Rescue Service.

BLUESTONE NATIONAL PARK RESPORT in Pembrokeshire has achieved a milestone in the Welsh tourism industry, becoming the first business in Wales to earn the prestigious insight6 Customer Experience (CX) Excellence Mark. This recognition highlights Bluestone’s dedication to providing exceptional experiences for guests, placing it among just 15 businesses across the UK to receive this distinction.

In today’s market, customer experience often outweighs price in setting businesses apart. The insight6 CX Excellence Mark celebrates businesses that go above and beyond to make customers central to their operations, serving as a seal of approval from the UK’s leading CX experts.

Claire Lewis, Head of Guest Experience at Bluestone, shared: “Receiving the insight6 CX Excellence Mark is a tremendous honour, reflecting the team’s hard work over recent years to ensure we deliver the best for our guests. Investing in understanding our guests’ experiences has given us invaluable insights to enhance daily operations. When our team is happy, this directly enhances our guests’ experience, and the relationship is truly reciprocal.

“Through this journey, we have come to see our business through the eyes of our guests and actively seek their feedback. Even if things are going well, understanding what our guests truly value helps us make continuous improvements.”

Mel Evans, CX Director at insight6 South Wales, praised Bluestone’s approach: “To achieve CX Excellence, a business must have a strong customer-focused ethos embedded in every decision. Those receiving the CX Excellence Mark carefully design their customer journey—whether online, by phone, or in person—to ensure an outstanding experience, regularly testing and monitoring to remain at the top of their game.”

For more details on the CX Excellence Recognition Scheme, visit www.insight6.com/cxexcellence.

A PEMBROKESHIRE man is sharing his experience to emphasise the importance of first aid skills, having been able to assist at a road accident just days after completing a St John Ambulance Cymru training course.

Kieran Warlow, 31, had recently finished a three-day First Aid at Work course at St John Ambulance Cymru’s Swansea Training Centre. While working at the Sunbelt Rental Depot in Milford Haven, he heard a heavy impact from the road outside. Rushing to investigate, Kieran found that two vehicles had been involved in a collision.

Thanks to his recent training, Kieran was able to step in with confidence. After ensuring another first-aider was assisting one of the drivers, he directed his attention to the second driver, performing a primary survey as he’d been taught.

“I noticed he was showing signs of shock, seemed confused and dazed. I got him to sit down and followed my training to take down some notes,” Kieran explained. “He was shivering, so I found him a blanket and noted details about what had happened and any medication he’d taken, like paracetamol.”

When paramedics arrived, Kieran handed over his notes, surprising the attending paramedic with his organized approach. “The paramedic asked me where I’d learned to take handover notes like this, and I told him it was from the First Aid at Work course that I’d completed just the week before,” Kieran added.

Kieran praised the course and his instructor, saying, “Jon was phenomenal. He was so thorough and engaging. I really enjoyed the experience and learned a lot. The course was delivered with a group of people who were all keen, and it was done so well.”

He hopes his story might encourage others to gain life-saving skills, adding, “It was really nice to feel like I may have actually made a positive impact.”

For more information on first aid training and to explore the courses available, visit St John Ambulance Cymru’s website at www.sjacymru.org.uk/training.