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Care company denies negligence

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denies negligenceA CONCERNED son is trying to help his elderly parents after they were denied the right to lodge a claim for professional negligence by Pembrokeshire Care.

Graham and Margaret Hughes had a new bathroom installed at their home in Tenby in September 2012, but say that the completed work is substandard.

A report says that Graham and Margaret have been “left with a bathroom that is dangerous, illegal, and not fit for purpose”.

Three separate reports were commissioned to look at the work and all of them found a number of problems with the work. The main issue is with the electric consumer unit for the shower is located in the gas meter enclosure, which is against regulations.

However, in an alleged cover-up by Pembrokeshire Care and Repair, they have been denied the right to lodge a claim for professional negligence and their son Mike is now speaking with police to see if a criminal offence has been committed.

Mr and Mrs Hughes were led to believe that the claim was being investigated and were also offered unsatisfactory resolutions. The project has subsequently been condemned by three separate Independent Professional Surveys. PC&R have since denied liability for the claim and have also described it as “misconceived”.

Mike has contacted the Housing Minister Carl Sargeant and has also spoken to numerous representatives at PC&R.

In a letter to the Housing Minister Carl Sargeant, Mike says: “According to their website ‘Pembrokeshire Care & Repair is a not-for-profit charitable organisation dedicated to assist older and or disabled people to remain in their own homes in comfort, safety and security’. Whereas my parents have been left with a bathroom (which my parents have paid for) which is dangerous, illegal, and not fit for purpose. Pembrokeshire Care and Repair deny liability”.

In an email sent to PC&R Chairman David Bryan, Mike writes: “As an aide memoire, allow me to point to the more egregious half-truths, prevarications, and falsehoods contained in the PC&R letter dated October 11.”

One of the main half-truths is: ‘Your parents consider that the contractor’s works were defective’.

“This fails to mention the critical fact that three independent professional reports, one of which includes the Bullock Electrical Engineers’ report commissioned by Pembrokeshire Care and Repair, have condemned the works.

“Moreover the letter fails to mention – an especially important omission given the profile of the users, and PC&R’s mandated role as protectors of the elderly – the fact that all three professional reports posit in the clearest possible terms that the works, as well as being defective, are also both dangerous and illegal; and should be rectified immediately.

Another half-truth is: ‘The contractor offered to remedy the alleged defects’.

On the matter of the contractor offering to remedy the alleged defects, Mike commented: “Firstly, the ‘alleged defects’ as the letter puts it, are not ‘alleged’. They are attested to by three independent specialist reports – including the Bullock Electrical Engineering report commissioned by PC&R. “Moreover, as you of course know, the contractor’s ‘offer’ referred to, was an eventual; partial; and completely unsatisfactory concession. To wit: Paul Rogers stormed out of the initial meeting with my brother and Scott Nash on October 26, 2012 – and had to be called back by Mr Nash. Paul Rogers subsequently flatly refused in his email, dated October 31, 2012, to rectify the faults identified in the albeit comprehensively and dangerously omissive PC&R snagging list – itself only provided by Scott Nash after the chance intervention of my brother Peter Hughes”.

Mike adds: “However, in the intervening months, far from the claim being properly ‘investigated’ by the insurers – with whom we repeatedly sought, but were denied contact – PC&R were in the process of denying the legitimacy of my parents’ claim, based on provable and wilful falsehoods.

“It is a criminal offence to knowingly make a false insurance claim. Logic dictates that it must also be a criminal offence to knowingly, and falsely, deny a legitimate insurance claim – and in particular, where the wrongful denial not only causes loss; but also places the frail and elderly in danger.

“Whilst it is certain that a civil tort has been committed, I therefore intend to clarify with the police, as to whether the wrongful denial of a legitimate professional negligence claim, through deliberate falsehood, is a criminal offence”.

The letter sent on October 11 also says that the works would be monitored and inspected, but this is contrary to another letter sent on May 9 which says the work was not inspected.

The police have also been made aware of this issue.

Tina Mills, the Agency Manager said:-“Pembrokeshire Care & Repair is a local charitable, not for profit organisation which aims to provide advice, support and assistance to older or disabled persons to carry out repairs, adaptations or improvements to their homes.

“In the past year it has provided a range of services to over 1650 people.

“Customers who told us that they were very satisfied or satisfied with the services provided by Care & Repair – 98% those who would recommend Care & Repair to others –98% and who were satisfied with the standard of work carried out in their homes – 97%.

“We regret that Mr & Mrs Hughes feel that they did not receive the appropriate level of service nor satisfactory completion of the work undertaken.

“We are keen to resolve the issue; the contractor who undertook the work has offered to return to remedy an identified list of defects,

“The electrical sub-contractor who undertook the electrical work has also offered to return to remedy the identified defects.

“The contractor has offered to pay the costs of an electrical contractor of the family’s choosing to remedy the electrical defects

“The contractor has also agreed to participate in mediation, as originally requested on behalf of Mr & Mrs Hughes.

“All of these offers have been rejected.

“Cllr David Bryan, Chair of Pembrokeshire Care & Repair has also visited Mr & Mrs Hughes to discuss their complaint”.

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Crime

Youths failed to stop, then crashed into Milford Haven home

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POLICE in Milford Haven have arrested two male youths following a fail-to-stop incident that ended with their car crashing into a residential property on Hamilton Terrace.

The incident occurred at 10:50pm on Friday (Dec 27). According to officers, a black Mercedes failed to stop on North Road before speeding along The Rath and turning back onto Hamilton Terrace. As the car continued down the road, it was met by a second police vehicle approaching from the opposite direction.

In an attempt to avoid the oncoming police car and another pursuing from behind, the vehicle tried to drive up Francis Street against the one-way system. However, it failed to make the turn and crashed into a residential property.

The occupants then fled on foot, with one officer pursuing on foot and another driving against the one-way system towards The Trafalgar Public House.

The property sustained damage to a wall, and the vehicle was left undrivable and is now being recovered. Fortunately, no injuries were reported during the incident.

The police were seen searching the crashed vehicle, and took several paper bags full of potential evidence from the scene.

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Community

Milford Haven mum gives birth to triplets amid medical emergency

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PREGNANCY is often a challenging experience, but for Ellie Davies from Milford Haven, it became even more stressful when she found herself facing a 140-mile round trip away from home during labour.

Ellie was initially admitted to Carmarthen’s Glangwili Hospital with pre-eclampsia, a condition causing dangerously high blood pressure. However, due to a lack of available neonatal intensive care unit (NICU) beds, staff arranged her transfer to Singleton Hospital in Swansea, nearly 30 miles away. Thankfully, accommodation was also provided onsite for her fiancé, Craig Butland.

RENAL FAILURE COMPLICATIONS
Ellie explained: “I had pre-eclampsia and was taken to Glangwili. My blood pressure was going up and down, and they had to ring around hospitals with a NICU to see if they had any spare beds – Singleton was the only one with space.”

On November 12, Ellie was transferred to Swansea, where she remained on the antenatal ward. However, her condition worsened. “On Sunday 17, my kidneys became affected by the pre-eclampsia, and I was going into renal failure,” she said.

In the early hours of Monday, November 18, Ellie underwent an emergency C-section, delivering triplets Mia, Isla, and Elsie two months prematurely.

BRIEF FIRST MEETING
“I only met Isla, the middle triplet, for around two minutes before she was taken to neonatal to be with her sisters,” Ellie shared.

Mia was born weighing 2lb 9oz, Isla at 2lb 10oz, and Elsie at 2lb 8oz. All three girls initially required breathing support and spent nine days in the NICU. Now, over three pounds each, they are receiving care at Glangwili’s special care unit and are reportedly “doing really well.”

SUPPORT FROM NHS STAFF
Reflecting on their experience, Ellie praised the hospital staff: “The midwives Louise and Emily were amazing, answering every question we had and supporting us through everything. Dr Sree Nittur, who was there during the delivery, followed up daily. The neonatal nurses were absolutely fantastic, and we can’t thank them enough for their care and dedication.”

A PLACE TO STAY
For Craig, the availability of accommodation at Cwtsh Clos, a row of five houses on the Singleton Hospital site, was a significant relief. Without it, he would have faced daily commutes between Milford Haven and Swansea.

“Craig spent a week in Cwtsh Clos, and I joined him for the final night,” Ellie said. “It was a huge help having Craig so close. It’s one problem you don’t have to think about, and it gives you a space to gather your thoughts.”

The couple is now supporting Swansea Bay Health Charity’s Cwtsh Clos appeal, which aims to raise £160,000 to refurbish the homes for future families in similar situations.

‘TRIPLETS ARE A RARITY’
Lisa Harris, interim matron for neonatal services, said: “We are delighted to hear the girls are doing well. Cwtsh Clos allows parents to stay close to their babies, which is so important during such critical times.”

NICU consultant Kate Burke added: “Triplets are a rarity for us. We serve families across south central and south west Wales, and often, we’re the unit they turn to when pregnancies are more complicated. It’s wonderful to see families like Ellie and Craig’s returning home with their babies healthy and thriving.”

The family recently celebrated their first Christmas together with Mia, Isla, and Elsie, expressing heartfelt gratitude to all who supported them through their journey.

Support the Cwtsh Clos Appeal: Donations can be made via the Swansea Bay Health Charity website.

(Pic: Swansea Bay University Health Board)

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News

Christmas Eve sign-off for Pembrokeshire over-55s housing scheme

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THE FINAL sign-off for a scheme to build 24 affordable homes for the over-55s at the “eyesore” site of the former Motor World building in Milford Haven has been given the go-ahead.

W B Griffiths & Sons Ltd, on behalf of Pembrokeshire County Council, in an application before the council’s November planning committee, was given approval for the construction of a new residential redevelopment of 24 affordable apartments for over-55s at 70A-80A Charles Street.

It is planned to build 21 one-bed apartments and three two-bed apartments, along with associated works.

How the building looked before it was demolished

The former Motor World site, previously described as an “eyesore,” was cleared in 2018 to enable redevelopment, with planning permission granted on the site for the development of 15 affordable apartments for over-55s in 2020 but the previous contractor was put into administration under what was described as, ‘significant financial stress’.

The application, submitted through agent DPP Planning, followed a public consultation earlier this year.

At the November meeting, approval was proposed by Cllr Alistair Cameron, seconded by committee chair Cllr Simon Hancock, who said: “We need to achieve regeneration of our town centres by repopulating them, and they will be much more sustainable in the future.”

He was supported by Cllr Mark Carter, who said: “I like developments like these; I think this is the way forward for communities, we’ve got a site here that as far back as I’ve been a councillor has attracted questions about when it will be built.”

A sticking point for the application was it was subject to a Welsh Government Holding Direction where planning permission could not be fully granted until an awaited vehicle Swept Path Analysis has been approved demonstrating that a turning area can be provided within the site for the largest type of vehicle that would serve it.

Members backed delegated authority for the council’s head of planning to approve the application following resolution of the issue.

The application was formally conditionally approved by planning officers on December 24, a Welsh Government response saying it “as highway authority for the A4076 trunk road does not issue a direction in respect of this application”.

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