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Dyfed-Powys Police help the public to ‘Make the Right Call’

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RESIDENTS of Pembrokeshire are being given guidance on how to ‘make the right call’ when contacting the police.

Dyfed-Powys Police has launched its Make the Right Call campaign, to make it easier for members of the public to know when and how to contact the police, and who to contact when reporting matters that are not for police, such as stray dogs, fly-tipping and parking problems.

The campaign also aims to make sure all members of the public are aware of the 101 non-emergency number and how to use it correctly.

To help people decide if they need to call 101 or another organisation, such as the council or Natural Resources Wales, a new Contact Us has been added to the Dyfed-Powys Police website. It holds icons which once clicked on give information on who best to contact about that issue, as well as contact numbers, online reporting forms and links to partner websites or information pages.

It’s hoped the move will not only improve the service people receive when they call 101 but also ease the pressure on the Force Communication Centre, where all emergency and non-emergency calls are taken. A team of call handlers working twenty-four-seven receives over 1,000 calls a day. Around a third of all calls are not actually for police to deal with.

Chief Inspector Nicky Carter, Force Communication Centre Manager, said: “While we encourage the reporting of crime and anti-social behaviour in order to help us keep our communities safe, we frequently receive a high number of calls that are simply not a police matter.

“Make the Right Call is about encouraging people to stop and think about where best to report their non-emergency issues to before calling 101 and also making sure that the people who really need our help know how and when to contact us via 101.”

THE OFFICIAL POLICE ADVICE

To make the right call consider the following:

We are here 24/7: if you don’t need urgent assistance or have a general enquiry dial 101, but in an emergency always dial 999. You can also report non-emergency incidents by emailing [email protected] or via the online reporting form on our website (ADD LINK ONCE LIVE). If you are deaf, hard of hearing or speech impaired text the non-emergency number on 07811 311 908.

In an emergency – dial 999

The 999 number is a 24-hour service and should only be used in situations where there is:

Danger to life
Use, or immediate threat of use, of violence
A crime in progress
Serious injury to a person
An offender that has been disturbed at the scene
A need for immediate police attendance such as when a crime is about to be committed.
Non-emergencies – dial 101

The 101 number should be used to report a policing issue that is less than urgent and does not require an emergency response. For example, if:

Your property has been damaged
You suspect drug use or dealing in your neighbourhood
You wish to give police information about crime in your area
You wish to make a general enquiry.

News

£1.7m to support families and individuals facing food poverty

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FAMILIES and individuals across Wales struggling with the cost of food will receive vital support this winter through £1.7m of additional funding from the Welsh Government, it was confirmed this week. It is claimed that his funding will provide help to those most in need and back community projects working to prevent and tackle food poverty in the longer term.

The funding will, according to the Welsh Government:

  • provide emergency food aid by helping local groups to store and distribute food to people who need it most, while also addressing the underlying causes of food poverty;
  • support FareShare Cymru by purchasing equipment to store and deliver fresh food during the winter months and running food education activities to help low-income families and individuals manage rising costs; and
  • strengthen food partnerships in every local authority area in Wales, helping them to address local needs and ensure resources reach those facing the greatest challenges.
  • The Wales-wide funding will be announced today at Cegin Hedyn community kitchen in Carmarthen. Cegin Hedyn, a Pay What You Can Canteen and Community Kitchen, is part of a network of organisations tackling food poverty, and works with Carmarthenshire Food Partnership, Bwyd Sir Gâr Food.

Bwyd Sir Gâr works closely with groups and initiatives across the region to provide targeted support to those who need it most.

Cegin Hedyn ensures that everyone can have access to fresh, organic, seasonal produce, with produce being grown steps away in their Community Allotment. Bwyd Sir Gâr Food has also been providing vegetables, grown at Bremenda Isaf farm in Llanarthne, to Cegin Hedyn and has been offering mentoring and support to the volunteers at the allotment.

Cegin Hedyn is run by chef Deri Reed. He said: “This funding is a lifeline for communities like ours, ensuring that we can continue to provide fresh, nutritious meals to those who need them most while building a more sustainable and inclusive food system. At Cegin Hedyn, we believe in the power of food to bring people together and create positive change.

“This support will help us expand our reach, grow more organic produce locally, and strengthen the food partnerships that make a real difference in tackling food poverty in Carmarthenshire and beyond.”

Food Sense Wales works closely with Bwyd Sir Gâr and Food Partnerships across Wales to help create sustainable solutions to enable everyone to enjoy healthy and sustainable food.

Katie Palmer from Food Sense Wales said: “By strengthening its support for food partnerships across Wales, the Welsh Government is recognising the importance of building resilience in local food systems – both in terms of diversifying local supply chains, and by building and organising assets and civil society in a way that is unique to the needs of the local community.”

The Cabinet Secretary for Social Justice, Jane Hutt, said: “No one should have to worry about how they’re going to put food on the table. As a government, we are committed to tackling food poverty and ensuring support reaches those who need it most.

“This new £1.7m package of funding will provide both local relief to those struggling with food costs and lay the groundwork for longer-term solutions to prevent food poverty. By supporting emergency aid, food education, and local partnerships, we are addressing this crisis from all angles.

“Local food partnerships are vital in this effort. They work with inspiring projects, like Cegin Hedyn, which not only provides meals for people, but also brings people together and supports the wider community. Their efforts show what can be achieved when local groups and wider networks come together to support those most in need.”

The additional funding builds on the £2.8m the Welsh Government has already allocated to help address food poverty this year, and brings the total to more than £24m invested in this area since 2019.

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Ascona Group donates £10,000 to PATCH charity’s Christmas appeal

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PEMBROKESHIRE’S Ascona Group has stepped up to spread festive cheer once again, donating an impressive £10,000 to PATCH (Pembrokeshire Action To Combat Hardship) for their Christmas 2024 appeal.

The generous contribution will be used to provide toys and festive supplies to children across Pembrokeshire, ensuring they experience the joy of Christmas despite challenging circumstances. PATCH, a Pembrokeshire-based charity supporting families in need, expressed heartfelt gratitude for the ongoing support.

Ascona Group staff also played an active role in the initiative, volunteering their time to help prepare the donated items for delivery. The toys and supplies will be distributed to families next week, adding a touch of magic to the holiday season.

A spokesperson for Ascona Group said: “We are delighted to support PATCH again this Christmas. Our team has worked hard to ensure the donations are ready, and we hope to bring smiles to many children’s faces this festive season.”

PATCH Charity highlighted the vital role of such donations in helping families struggling during the holidays. They described Ascona’s support as a lifeline for many in the community, especially during the festive period.

The delivery of the toys marks another successful partnership between Ascona Group and PATCH, bringing hope and joy to families across Pembrokeshire.

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News

Van collision sparks gas leak, causing Narberth road closure

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A RUNAWAY van crashed into a gas pipe on Market Street, Narberth, on Sunday afternoon (Dec 15), forcing a road closure and prompting an emergency response.

Emergency services, including police, firefighters, and gas engineers, rushed to the scene shortly after 2:00pm when the unattended vehicle rolled downhill and struck an exterior gas pipe.

A spokesperson for Dyfed-Powys Police said: “The road remained closed while the vehicle was recovered and the area made safe.”

Crews from Mid and West Wales Fire and Rescue Service worked quickly to contain the leak, while engineers from Wales and West Utilities carried out repairs to the damaged pipe.

Market Street remained closed for several hours as emergency crews ensured the area was safe and cleared the scene.

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