News
Social services are ‘failing deaf people’
THOUSANDS OF deaf people in Wales are failing to get vital support from social services, a hearing loss charity has claimed this week. Action on Hearing Loss Cymru (formerly RNID) is calling on the Welsh Government to ensure that the new Social Services and Well-Being Bill makes a real difference to the 534,000 people in Wales who are deaf and hard of hearing. Currently almost four out of five people diagnosed with hearing loss (78%) leave audiology unaware of support available to them and 75 per cent of social services departments in Wales do not offer bespoke communications support or textphone numbers, meaning people are not able to access appropriate assessments. Richard Williams, director of Action on Hearing Loss Cymru, said: “The situation is pretty bad and we know of cases where deaf people have had to move out of Wales to ensure they have the right support. “Of course there are some councils that provide excellent support and work in a co-ordinated way with the health board and voluntary sector to ensure the right services are provided in the most effective way. “Yet too many local authorities have lost specialist social workers roles who are trained to work with deaf people, meaning deaf people have to rely on support from people who can’t communicate effectively and safely with them. It is not safe and it is leaving people at risk. The new Bill gives us a chance to improve services for people who are deaf and hard of hearing and we want to urge the Government and local authorities across Wales to take that opportunity to ensure they are providing safe services.” Deaf people have met with the Deputy Minister to urge the Welsh Government to use the new Bill to ensure services to deaf people are improved. The charity is calling for the Best Practice standards to be updated in line with the new Bill and for local authorities to ensure that their services are accessible to deaf people. AM Paul Davies said: “It’s extremely worrying that deaf people across Wales are not receiving the support that they so desperately need. Services need to be delivered locally deaf people should not have to leave Wales to access them. The number of people with hearing loss is growing fast in Wales and the new Social Services and Well-Being Bill is a great opportunity for the Deputy Minister to update the Best Practice standards and make a clear commitment to improving services for deaf people across the country.”
Charity
Bassetts Motor Group donates electric van to support lifesaving charity
BASSETTS Motor Group has donated an electric van to support the vital work of Wales Air Ambulance, providing a major boost to the charity’s day-to-day fundraising operations.
The South West Wales-based company has gifted a Citroën e-Berlingo for use until the end of the year — marking the first time the business has made a significant gift in kind to the charity.
Staff from Bassetts recently visited the charity’s headquarters in Dafen to hand over the vehicle, where they met with a medic and were given an insight into the critical care delivered by the service, including a tour of a rapid response car.
Ashley White, of Bassetts Motor Group, said: “Being a South West Wales-based business, we’ve seen first-hand the incredible work that Wales Air Ambulance does.
“We knew the charity relies heavily on fundraising and donations, so when we were looking for a cause to support, it felt like a natural choice.”
The van has been branded with the charity’s logo and information on how the public can support its lifesaving lottery.
Explaining the choice of vehicle, Ashley added: “We’re strong advocates of electric vehicles. Getting people behind the wheel often changes perceptions and helps overcome misconceptions about going electric.
“Citroën offered us a deal that made it possible for us to provide the van in this way, and we felt it would be perfectly suited to the charity’s fundraising needs.”
The Wales Air Ambulance delivers consultant-led emergency care across the country, bringing hospital-level treatment directly to patients and, where necessary, transferring them swiftly to the most appropriate specialist centres. This approach can save critical time and significantly improve survival and recovery outcomes.
The service operates through a unique partnership between the charity and the NHS, with the Emergency Medical Retrieval and Transfer Service providing highly skilled consultants and critical care practitioners who work onboard its aircraft and rapid response vehicles.
As a pan-Wales service, its crews cover the entire country, delivering emergency care wherever it is needed.
Nina Rice, Head of Fundraising High Value Partnerships at Wales Air Ambulance, said: “We are incredibly grateful to Bassetts Motor Group for this generous gift in kind.
“The use of the electric vehicle will make a real difference to our fundraising efforts, helping us reach more communities and raise vital funds.
“As a local company, Bassetts understands just how important our service is to people across Wales. This support will directly help us continue our lifesaving work.”
The charity must raise £13 million every year to keep its helicopters in the air and its rapid response vehicles on the road.
For more information, visit the Bassetts Motor Group website.
Community
Residents return home after major Carmarthenshire fire as probe continues
RESIDENTS forced to evacuate their homes following a major fire in Kidwelly have now been allowed to return, as emergency services confirm the scene has been stood down.
The blaze broke out at a property on Lady Street in the early hours of Tuesday (March 24), with emergency services called at around 4:20am. Several neighbouring homes were evacuated as a precaution while firefighters tackled the incident and assessed the safety of surrounding buildings.
In the latest update, Dyfed-Powys Police confirmed that officers have now left the scene and displaced residents were able to return to their properties on Thursday evening (March 26), following work to make the affected building safe.

The incident caused significant disruption in the town, with Lady Street remaining closed while further work is carried out to ensure the safety of the highway and surrounding structures.
Emergency services, including Mid and West Wales Fire and Rescue Service, were on the scene for several hours during the initial response. Crews were understood to have dealt with a serious property fire, prompting a large-scale emergency operation in the centre of the town.
While the immediate danger has now passed, authorities have confirmed that investigations into the cause of the fire are ongoing. Police are continuing to appeal for witnesses or anyone with relevant information to come forward.
Officers are particularly keen to hear from anyone who may have CCTV, doorbell, or dashcam footage from the area between 11:00pm on Monday (March 23) and 4:00am on Tuesday (March 24).
Anyone with information is urged to contact police quoting reference 027 of 24/3, either via 101, online, or anonymously through Crimestoppers.
Authorities thanked residents and the wider community for their patience during the incident, which saw homes evacuated and roads closed while emergency services carried out their work.
Further updates are expected as the investigation progresses.

Community
West Wales fire crews sharpen skills in major training exercise
FIREFIGHTERS from across west Wales took part in a large-scale training exercise designed to sharpen operational skills and strengthen teamwork.
Crews from the Western Division of Mid and West Wales Fire and Rescue Service attended the development day at Earlswood Training Centre on Sunday (March 22).
Personnel travelled from stations including Carmarthen, Tumble, Newcastle Emlyn, Milford Haven, Narberth and Pontyates to take part in the exercise.

Realistic scenarios
Firefighters were put through a series of realistic scenarios designed to reflect incidents they may face on duty.
These included house fires with people reported inside, kitchen fires, and multi-vehicle road traffic collisions. Crews also carried out specialist line rescue exercises as part of the day.
Support staff played the roles of casualties and members of the public, adding to the realism and allowing firefighters to test their responses in lifelike conditions.
Large-scale finale
The training culminated in a complex car fire scenario involving a vehicle inside a garage attached to a property, with reports of people trapped.
Teams worked together as they would at a real incident, tackling the fire while carrying out rescues within the building.

Building capability
The exercise was described as a success, helping to build operational confidence and improve coordination between different stations.
It also provided an opportunity for crews to share knowledge and specialist skills, strengthening the overall capability of the service.
The training forms part of ongoing efforts to ensure firefighters remain prepared to respond to a wide range of emergencies across the region.
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