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999 service gears up for the busiest night of the year

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THE EMERGENCY services 999 line has provided a lifeline for members of the public to contact the police, Fire, Ambulance or Coastguard for the last 80 years. It is the most memorable number in the UK and provides a vital service.

Six BT call centres handle the nation’s 999 calls in Northern Ireland, Scotland, Wales and the North of England, passing calls to the relevant emergency service.

In the past year, BT says it’s team handled more than 34 million calls at an average of 93,000 per day. Of those calls connected to the emergency services, 49% were for the Police, 47% Ambulance, 4% Fire and less than 1% for the Coastguard.

As most people are winding down to enjoy the festive celebrations, calls to 999 are expected to surge, with teams working around the clock to deal with the demands.

Ian Watson, 999 Manager at BT, commented: “Our busiest period of the year is from about 9pm on New Year’s Eve to 3am on New Year’s morning when we receive almost half a day’s calls in just six hours with a peak of up to 9,000 calls per hour.”

Jane Larkin, Control Room Manager at North Yorkshire Police, stresses the demand on the Police service, commenting“During the festive period, the public still need the assistance of the emergency services who are on duty 24 hours a day, 7 days a week to provide a service. Traditionally from the Friday evening before Christmas up to New Year’s Day police forces deal with many extra calls.

The majority of these calls are from people in genuine need of policing services such as reporting people as missing, concern for people’s safety, attendance at serious road traffic collisions and violent incidents where excessive drinking has been a factor. In recent years there have also been requests for assistance caused by extreme seasonal weather patterns, such as flooding and heavy snow conditions.”

The 999 line handles thousands of critical calls but also some less well-judged requests. Calls that the police have received include:

  • “The Off Licence has closed early”
  • Requests for instructions on how to defrost a turkey
  • Requests for a lift home from the Police because no taxis are available.
  • “What time does Sainsbury’s close?” 
  • “Can I apply to the Police Station for a licence for Santa’s sleigh?”
  • “My mobile phone is not working – can you help?”
  • A report of someone who is not sleeping very well – can the Police recommend a solution?
  • A man woke at home after drinking heavily wearing a pair of handcuffs and wanted to know how to remove them.

 Jeremy Brown, Head of one of the Emergency Operations Centres commented: “Our staff work incredibly hard to make sure people get the help that they need as quickly as possible.  On average they answer the call within just three seconds of it being put through by our colleagues at BT. At this time of year when our teams are dealing with a high volume of calls, we would urge people to think carefully before calling 999. The line exists to help in an emergency and calling unnecessarily distracts from those in need. If you are unsure whether to ring, try the 111 service first as even if you need an ambulance, it won’t delay help coming.”

As the front-line response team at BT and the emergency services gear up for the busiest night of the year, the public are advised to be mindful and only dial 999 in the case of an emergency

 

Charity

Christmas jumper day fundraiser helps support lifesaving volunteer service

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A WEST WALES charity that delivers blood, medication and urgent medical supplies for the NHS has received a welcome funding boost thanks to the generosity of local driving examiners and instructors.

Blood Bikes Wales has thanked the West Wales Driving Examiners for raising money through a festive Christmas Jumper Day, with additional contributions from Approved Driving Instructors and staff from the Driver and Vehicle Standards Agency.

The fundraising effort has resulted in a sizeable donation that the charity says will go directly towards keeping its volunteer-run service on the road.

Blood Bikes Wales provides a free out-of-hours courier service for the NHS, transporting blood, samples, donor breast milk, medication and other urgent items between hospitals and healthcare sites. The service helps reduce costs for the health service while ensuring patients receive time-critical treatment as quickly as possible.

Mark, the charity’s West Area Representative, accepted the cheque on behalf of the organisation at a small presentation outside the local driving test centre.

A spokesperson for Blood Bikes Wales said the support would “go a long way in helping us continue supporting NHS services and patients across the region”.

They added: “We’re truly grateful for the generosity and community spirit shown by the West Wales Driving Examiners, local ADIs and DVSA staff. Every donation helps keep our bikes fuelled, maintained and ready to respond when the NHS calls.”

The group added a light-hearted note about the day, joking that while there may not have been an official “pass mark” for festive knitwear, the examiners would certainly have earned top marks.

Blood Bikes Wales is powered entirely by volunteers, who give up their time to carry out thousands of deliveries each year, often late at night and in poor weather conditions.

Anyone interested in supporting the charity, either through donations or volunteering, can find more information on the Blood Bikes Wales website.

 

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Protest at Senedd as climate groups clash on how Wales should go green

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Campaigners demand landscape protection and underground cables while environmentalists warn Wales cannot slow the clean energy transition

A PROTEST took place outside Senedd Cymru on Wednesday (Feb 11) as campaigners gathered to oppose large-scale wind farms, energy parks and new overhead pylons across rural Wales.

Residents from mid and west Wales, including farming families, countryside groups and community activists, assembled on the steps of the Welsh Parliament holding banners reading “Hands off Mid Wales”, “Rural life matters” and “Protect Welsh bogs”.

Many said they support renewable energy in principle but fear that current proposals would industrialise rural landscapes while delivering little benefit to local people.

Among those addressing the crowd was Jane Dodds, leader of the Welsh Liberal Democrats, who renewed calls for ministers to require electricity cables to be placed underground rather than carried on new lines of pylons.

Calls for underground cables

Dodds said Wales must not lose its countryside in the rush to decarbonise.

“We cannot afford to lose our countryside,” she told protesters. “Once these wind turbines and pylons are in place, the impact on our landscapes will be long lasting and, in many cases, irreversible.

“Local people feel their concerns are being overlooked while large developers push ahead with major projects. That is not how the transition to green energy should work.”

She pointed to a recent budget agreement which secured £1 million for a Visual Impact Innovation Fund to trial undergrounding technologies and explore alternatives to overhead infrastructure in sensitive areas.

“We need a balanced approach,” she said. “We must move away from fossil fuels, but we must also protect the beauty and character of rural Wales.”

Why people are protesting

Speakers and attendees raised concerns about:

• visual impact of turbines and pylons on open countryside
• effects on peatland, wildlife and habitats
• loss of productive farmland
• heavy construction traffic through small villages
• profits flowing to distant shareholders rather than host communities

Several campaigners argued that decisions feel “done to” communities rather than shaped with them, with limited consultation and little long-term return.

Some called for smaller-scale, locally owned schemes instead of what they described as “mega-projects”.

Climate groups defend renewables

In response to the protest, Climate Cymru said Wales must not step back from wind power and other renewables, warning that continued reliance on fossil fuels would worsen both the climate and cost-of-living crises.

Stan Townsend, spokesperson for the group, said: “Rising energy bills and energy insecurity are already affecting families, farmers and businesses across the country.

“Turning away from renewables would mean deeper dependence on volatile, expensive, polluting fossil fuels. We need clean, home-grown energy to protect people and the planet.”

He said Wales has some of the best wind resources in Europe and a major opportunity to cut bills, create skilled jobs and strengthen energy security.

Community ownership ‘key to support’

Community Energy Wales said many objections could be eased if local people had ownership or a financial stake in developments.

Leanne Wood, co-executive director, said: “If communities can part own developments, many of the objections to new wind turbines can be overcome. Ownership brings control.

“This would lock the profits into those communities and potentially reduce bills.”

The organisation is working to enable locally generated renewable electricity to be sold directly to local consumers so that wealth stays within towns and villages.

A wider debate

The demonstration highlights a growing divide over how Wales meets its net zero targets.

While environmental groups stress the urgent need to expand renewable energy quickly, rural campaigners say the Wales-wide push must not come at the expense of landscapes, farming and community consent.

Dodds urged the Welsh Government to strengthen planning, consultation and benefit schemes so that communities see clear advantages.

For many at the Senedd, the message was clear: renewable energy is necessary — but only if local people share the control, the profits and the decisions.

 

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West Wales Together Alliance launch in Haverfordwest

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A NEW alliance bringing together community groups, trade unions, faith leaders and campaigners from across west Wales is set to launch in Haverfordwest next month.

The West Wales branch of the Together Alliance will officially begin with a public meeting at 7:00pm on Wednesday (Feb 18) at Haverfordwest Mosque, Cherry Grove.

Organisers say the event will unite local politicians, farmers, artists, anti-racist organisations and faith groups in response to what they describe as growing “voices of division” in national and local politics.

In a statement, the alliance said: “Those who preach division are becoming more confident. Their false promises seize on very real economic problems and scapegoat migrants, Muslims and refugees.

“But we can change things together. The voices of unity can grow stronger. Strength lies in solidarity and working together for hope, not despair.”

The group aims to build cooperation between communities and challenge racism and extremism through grassroots organising. It says hundreds of organisations and individuals nationwide have already signed up.

The Haverfordwest launch forms part of a wider mobilisation ahead of a major national demonstration planned for London on March 28.

Several high-profile supporters have also backed the campaign, including comedian and campaigner Lenny Henry, who said: “We stand for love over hate, hope over fear and unity over division. We’re coming together against racism.”

Singer Paloma Faith added: “There is no world that I want to live in where discrimination is acceptable for anything.”

Organisers say anyone interested in promoting inclusion, equality and community solidarity is welcome to attend.

 

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