News
Police now the ’24/7 default service’ for mental health
DYFED-POWYS POLICE deals with around 200 mental health incidents every week, its Chief Constable has told members of the Dyfed Powys Police and Crime Panel.
Mark Collins said there is continued demand on the force, which is seen as the ‘24/7 default service’ for people suffering with mental health, but welcomed collaboration with Hywel Dda University Health Board to tackle the problem and ensure people are properly cared for.
The Chief Constable is the National Police Chiefs’ Council lead for Mental Health and Policing, and addressed the Panel after it asked for assurance that adequate priority is being given to the issue as part of the Force’s annual Police and Crime Plan.
Within the plan, the Commissioner has committed to improving understanding of mental health demands by working in partnership with other services and with people who have experience of mental ill health, and advocating a reasonable and proportionate response by front-line staff when dealing with people experiencing mental ill health.
He has also committed to ensuring that people suffering from mental ill health are treated in a health facility and not detained in custody.
Mr Collins gave the Panel an outline of the national picture which raises concerns about the level of police involvement in responding to mental health problems, saying that the police service is doing a good job in difficult circumstances.

Police operation on Mount Estate, Milford haven on June 12, 2018 (Pics: Herald)
“The main issue is the continuing demand on the force,” he said. “We have 50-60 calls per day relating to mental health in Dyfed Powys. Our triage team deal with over 200 incidents a week.
Unfortunately, the police is a 24/7 default service.
“We’ve been able to reduce priority calls because we are carrying out welfare checks, but collaboration is the most important way forward.
“I welcome the latest announcements from Hywel Dda University Health Board regarding community care cafes in the Dyfed Powys area, with provision in Carmarthenshire, Pembrokeshire and Ceredigion. For me, it’s that step beyond triage.”
The Dyfed Powys Police and Crime Panel has identified mental health as one of the key themes it will scrutinise during the year.
Independent Panel member Helen Thomas said she welcomed the focus that mental health is receiving.
She said: “I would like to thank the Commissioner and Chief Constable for this report. The facts you have given us are worrying. The demand on the police service cannot be under estimated. The focus needs to be on the police service and the huge demands on it.
“Not to be using cells is a huge advance but of course you have to have an alternative suitable accommodation and that’s a challenge. I look forward to hearing the improvements in the future.”
The Police and Crime Commissioner’s full report on Mental Health and Policing in Dyfed Powys, can be found as part of the agenda papers for the July 2019 meeting of the Dyfed Powys Police and Crime Panel.
Find this, along with information about the Panel, its members, future meeting dates and more, at www.dppoliceandcrimepanel.wales
More on police and mental health
by Rhys Williams
A REPORT was released by Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services last year, titled ‘Policing and Mental Health – Picking Up the Pieces’.
The Inspectorate revealed concerns that the police are working beyond their duty, and questioned whether the police should be involved in responding to mental health problems to the degree that they are.
Feedback from officers, partners, service users and some limited data indicates that in some cases the police service is stepping in to fill shortfalls in health services. This may include: transporting someone to hospital because an ambulance isn’t available; waiting with someone in hospital until a mental health place is found or checking on someone where there is concern for their safety.
Often, as a 24/7 service, police are the only professionals available to respond because the person is in crisis ‘out of hours’. The report’s detailed analysis shows that the peak time for calls to police for support with mental health-related incidents is between 3pm and 6pm Monday to Friday, towards the end of the working day.
The report also found that mental health crisis is often preventable and avoidable. It is far cheaper for health agencies to intervene early than pay for specialist crisis treatment after harm and distress has already been caused.

For example, in their force management statements (FMS), 13 forces cited the pressure that responding to repeat callers places on an already busy command and control system. If services were in place to treat people earlier, the cost savings would be significant.
The same point was made in the 2016 State of Policing report: “By the time depression or some other mental disorder has been allowed to advance to the point that someone is contemplating suicide, or engaging in very hazardous behaviour, many opportunities to intervene will have been missed by many organisations. When that intervention takes place on a motorway bridge or railway line, or when someone is holding a weapon in a state of high distress, the expense to all concerned is far higher than it should be. The principal sufferer is the person who is ill, especially when it is realised that his or her suffering could have been much less or even avoided altogether. Then there is the economic cost in terms of the expenditure of time and effort by the police and other public services, as well as the expense and trauma sustained by those adversely affected by the crisis at the time. The economic arguments for earlier intervention intensify the health and moral ones already in play.”
It was also suggested that the Crisis Care Concordat, a national agreement between local services and agencies involved in the support of people in mental health crisis, is a step in the right direction, but there still needs to be a rethink.
The report read: “All services and agencies have done considerable work to improve the response to those with mental health problems. A culmination of this collaboration is the Crisis Care Concordat, in which 22 bodies committed to improving the service and experience of those people with mental ill-health.
“However, people with mental health problems need expert support, and all too often this isn’t available when people need it. The fact that people are calling the police to access health care is untenable, and the evidence later in our report shows that the demand for police to respond to mental health-related calls is increasing. We believe there needs to be a radical rethink to guarantee a timely expert response from health services.”
Business
Welsh Govt shifts stance on business rates after pressure from S4C and Herald
Ministers release unexpected statement 48 hours after widespread concern highlighted in Welsh media
THE WELSH GOVERNMENT has announced a new package of tapered business rates relief for 2026-27, in a move that follows sustained pressure from Welsh media — including S4C Newyddion and The Pembrokeshire Herald — over the impact of revaluation on small businesses.
In Milford Haven, the hard-pressed pub sector is already feeling the impact: the annual bill for The Lord Kitchener is rising from £5,000 to £15,000, while rates at the Kimberley Public House have nearly doubled from £10,500 to £19,500. The Imperial Hall’s rates are increasing from £5,800 to £9,200, prompting director Lee Bridges to question why businesses “are being asked to pay more when we use less services”. In Haverfordwest, the annual rates bill for Eddie’s Nightclub is increasing from £57,000 to £61,500.
A written statement, issued suddenly on Wednesday afternoon, confirms that ministers will introduce a transitional “tapering mechanism” to soften steep increases for tourism, hospitality and small independent operators. Full details will be published with the draft Budget later this month.
The announcement comes less than two days after The Herald’s in-depth reporting brought forward direct concerns from Pembrokeshire business owners and councillors, highlighting the uncertainty facing one of Wales’ most important local industries.
Herald reporting credited by senior councillor

Pembrokeshire County Council Independent Group Leader Cllr Huw Carnhuan Murphy publicly thanked The Herald for pushing the issue into the spotlight.
In a statement shared on Wednesday, Cllr Murphy said: “Welcome news from Welsh Government. Thanks to Tom Sinclair for running this important item in the Herald in relation to the revaluation of businesses and the consequences it will have for many.
He added: “Newyddion S4C hefyd am redeg y stori pwysig yma ynghylch trethi busnes.,” which in English is “and thanks to S4C Newyddion as well for running this important story about business taxes.”
He added that the Independent Group “will always campaign to support our tourism and agriculture industry, on which so many residents rely within Pembrokeshire”.
Media spotlight increased pressure on Cardiff Bay
On Monday, ministers said business rates plans would be outlined “within the next two weeks”.
By Wednesday afternoon — following prominent coverage on S4C and continued pressure from The Herald — Welsh Government released an early written statement outlining new support.
Industry sources told The Herald they believed the level of public concern, amplified by the media, “forced the issue up the agenda much faster than expected”.
A cautious welcome for ‘better than nothing’
Cllr Murphy welcomed the partial support, though he stressed it fell short of what many businesses had hoped for.
“This isn’t the level of support many were hoping for,” he said, “but it is certainly much better than nothing.”
Draft Budget expected soon
The full tapered support scheme will be detailed in the Welsh Government draft Budget, expected within a fortnight.
Tourism and hospitality representatives have reserved final judgment until the figures are published, but many have expressed relief that some support will continue, following weeks of uncertainty.
Crime
Pembroke rape investigation dropped – one suspect now facing deportation
DYFED-POWYS POLICE have closed an investigation into an alleged rape and false imprisonment in Pembroke after deciding to take no further action. One of the two men originally arrested is now in immigration detention and faces deportation.
The incident took place on Main Street over the weekend of 8–9 November 2025. Police were called at 9:45am on Sunday 9 November after reports of a woman in distress. She was taken to hospital for treatment.
Two men – aged 36 and 27 – were arrested at the scene on suspicion of rape and false imprisonment. They were subsequently released on bail while enquiries continued.
On Tuesday (2 December 2025), the force announced the criminal investigation has concluded and no charges will be brought. A police spokesperson said the decision took full account of the victim’s wishes.
Outcome for the two suspects:
- The 36-year-old man has been transferred to the custody of the Home Office Immigration Enforcement team and is now detained pending deportation.
- The 27-year-old man has been released with no further police action.
A Dyfed-Powys Police statement read: “This investigation was not terrorism-related, and we have no knowledge of any linked incident in Monkton. All rumours suggesting otherwise are incorrect.”
The force has also dismissed separate community speculation that the men entered the UK illegally on fraudulent passports or were due in court this week on terrorism charges.
Detectives stressed that every report of rape or serious sexual assault is treated seriously and victims are supported throughout. Anyone affected has been directed to specialist services, details of which are available on the force website.
No further police updates are expected.
News
Baby C trial: Mother breaks down in tears in the witness box
She tells jury Christopher Phillips repeatedly offered to babysit her seven-week-old son alone in weeks before life-changing injuries were discovered
THE MOTHER of Baby C – the seven-week-old boy allegedly raped and seriously injured by Christopher Phillips – has begun giving evidence at Swansea Crown Court.
Speaking in a barely audible voice from the witness box and frequently breaking down in tears, the woman (who cannot be named for legal reasons) described the rapid deterioration of her infant son’s health in the weeks after she began a relationship with Phillips, whom she met on Tinder.

The couple started messaging shortly after Baby C’s birth in November 2020. The mother’s Tinder profile featured a photograph of herself cradling her newborn son.
She told the jury that all of their meetings took place at her flat in Pembrokeshire. Initially, Phillips paid no attention to the baby, but after about three weeks he began showing interest in the child.
“He sent me a message saying that if I ever needed time to myself – for shopping or anything – he would stay in the flat with the baby,” she said. She declined the offer, explaining to the court: “I didn’t know him well enough to leave my baby alone with him. You don’t leave your baby with someone you barely know.”
Days after Baby C received his first vaccinations, the child began screaming in his sleep. The mother described the cries as sounding “as if someone was snapping his bones” – a family expression she said she had grown up hearing.
A few days later she discovered extensive bruising to the baby’s bottom, a swollen testicle and blood in his nappy. Alarmed, she confided in her sister and parents. Her mother (the baby’s grandmother) immediately suspected deliberate harm, referring to “some paedo” and urging her daughter to seek urgent medical help.
The following day the mother contacted her health visitor and GP. When she told Phillips about the appointments, he became angry.
“He wasn’t shouting, but his tone was different,” she said. “He was worried it would get out in the community and that he would be seen as a suspect. He told me to ‘nip it in the bud’. He said that once it had blown over he would put his offer back on the table – the offer to look after the baby. But I still wasn’t going to accept it.”
On another occasion she walked in while Phillips was changing the baby’s nappy and noticed Sudocrem around his finger “as if it had come from a pot”. She told the jury she did not own a pot of Sudocrem.
On 19 January 2021, following further concerns, Baby C was examined at West Wales General Hospital. Doctors examined his testicle and anus. The mother said she felt “horrible” taking him in but “relieved and reassured” when they were allowed home with advice.
Back at the flat, however, Phillips complained that her refusal to let him have alone time with the baby was “annoying” him and accused her of “micro-managing”. “I was just looking after my baby,” she said.
The mother then described the events of 24 January 2021, the night she dialled 999.
Baby C began screaming in a way she had never heard before. “It wasn’t a cry of pain exactly, but I knew something was terribly wrong,” she said.
At the time the screaming started, Phillips was in the baby’s room, supposedly changing his nappy. When she tried to go in, Phillips told her to stay in the living room. Ignoring him, she entered and saw Phillips fastening the nappy. He then left the room without putting the baby’s babygro back on – something she said immediately struck her as wrong.
Baby C was taken to hospital in a critical condition with catastrophic injuries. He survived but suffered life-changing harm.
The mother denies two charges of causing or allowing a child to suffer serious physical harm and two charges of child cruelty by neglect.
Christopher Phillips (37), of Warrior Reach, Burton, Pembrokeshire, denies eleven counts of sexual penetration of a child under 13, four counts of causing grievous bodily harm with intent and one count of assault occasioning actual bodily harm, all between 20 December 2020 and 25 January 2021.
Cross-examination of the mother by the prosecution is due to begin tomorrow (Thursday, Dec 4). Closing speeches and the judge’s summing-up are expected next week, with the jury likely to retire to consider verdicts on Tuesday.
-
Crime6 days agoMan denies causing baby’s injuries as police interviews read to jury
-
Crime1 day agoDefendant denies using Sudocrem-covered finger to assault two-month-old baby
-
Crime6 days agoMan denies injuring baby as jury hears police interview in ongoing abuse trial
-
Crime14 hours agoPembroke rape investigation dropped – one suspect now facing deportation
-
News15 hours agoBaby C trial: Mother breaks down in tears in the witness box
-
Crime7 days agoMilford Haven man jailed after online paedophile sting
-
Crime2 days agoDefendant denies causing injuries to two-month-old baby
-
Crime1 day agoLifeboat crew member forced to stand down after being assaulted at Milford pub








