News
Hundreds in Pembrokeshire affected by Thomas Cook collapse
OVER 100 people from Pembrokeshire have been adversely affected by the collapse of Britain’s oldest travel firm.
Founded in Market Harborough in 1841 by businessman Thomas Cook, the company organised railway outings for members of the local temperance movement. 178 years later, it had grown to a huge global travel group, with annual sales of £9bn, 19 million customers a year and 22,000 staff operating in 16 countries.
But all that came to an end on Monday (Sept 23), the Civil Aviation Authority announced that Thomas Cook was to cease trading.
Brian Hancock, who works in advertising sales at this newspaper, and his partner Emily were due to fly out today for a holiday of a lifetime in Mexico, but they arrived at the airport just hours after their tour operator was put into administration.
Brett Beasley and Julie Cassley from Milford Haven were due to fly to Benidorm on Saturday, September 28, for 10 nights flying from Luton. They paid over £2000 for their first time abroad.
Brett said he ‘feels let down’ by the customer service and ‘should have prepared customers for the outcome’.

Brian and Emily Hancock from Johnston have had their two week Mexico holiday cancelled as they arrived to check in
Sian James was due to fly on Thursday (Sept 26) the flight has been cancelled. She also told me that travel agencies have been pushing their prices up. She was due to go to Lara beach in
Antalya Turkey for eight nights with her partner and three children. She said she is “gutted”.
Sian told The Herald: “Lucky my boss is understanding, and we can go a bit later. Also, lucky my partner is off until October 30. We have a few commitments we will have to sacrifice by changing dates”
Gemma Richards is with her boyfriend in Greece, she has been told to pay £165 per night to stay in a hotel “fuming I came here to have a relax after stressful time to be made more stressed and poorly.”
Lisa Fee said: “We were due to fly to Turkey on Thursday. Trying to book another holiday today so we can still go.”
Laura Bowditch said that she had a holiday booked for May next year. She said: “Feel sorry for all the staff that have lost their jobs, but this was my dream holiday. God knows how long
it will take to get a refund to book another one”
Rebecca Singh said: “My childminder went abroad with them, due back tomorrow morning. Have already informed my workplace that I might not be back in work Wednesday if she isn’t home, without her, there’s no one for my son so I can’t work. It’s a shame these people lost their jobs especially the length this company has been going for over 100 years.”
Jennie Blair said: “I’m actually in Turkey due to fly back to Cardiff today. We must vacate our room at 12pm and still don’t have a flight confirmation to get home. We have been advised not to go to the airport until a flight is confirmed but that then leaves us with no room.”
The modern Thomas Cook was in stark contrast to what the company used to be. The firm’s fate was sealed by a number of factors including financial, social and even meteorological issues.
As well as weather issues – a super hot summer meaning people were more likely to have a staycation – and stiff competition from online travel agents and low-cost airlines, there were other disruptive factors, including political unrest around the world and many holidaymakers had become used to putting together their own holidays and not using travel agents’ package deals.
In May, Thomas Cook reported a £1.5bn loss for the first half of its financial year, with £1.1bn of the loss caused by the decision to write down the value of My Travel, the business it merged with in 2007.
It is believed that Brexit was also a key factor in the disruptions with customer bookings as they awaited the fate of their country’s travel policies.
The airline company was then forced to be put up for sale in the hope that they could attain some much-needed funds to keep the company afloat. Surprisingly, the airline company had seemed to have acquired a deal with Chinese company Fosun but the creditor banks issued a last-minute demand that the company find an extra £200m which proved too costly in the end to find a solution for Thomas Cook.
The Government was asked for a bailout of £250m, which was denied. Transport Secretary Grant Shapps said this on the Today programme: “I fear it would have kept them afloat for a very short period of time and then we would have been back in the position of needing to repatriate people in any case. The company’s large debts and High Street-focused business made it a poor candidate for survival”
The UK Civil Aviation Authority (CAA) said the company had “ceased trading with immediate effect” and it has also triggered the biggest ever peacetime repatriation, aimed at bringing more than 150,000 British holidaymakers’ home.
The tour operator’s failure puts 22,000 jobs at risk worldwide, including 9,000 in the UK and about 10 from Pembrokeshire.

Passengers arriving at airports for flights were given this handout
Crime
Swansea man dies weeks after release from troubled HMP Parc: Investigation launched
A SWANSEA man has died just weeks after being released from HMP Parc, the Bridgend prison now at the centre of a national crisis over inmate deaths and post-release failures.
Darren Thomas, aged 52, died on 13 November 2025 — less than a month after leaving custody. The Prisons and Probation Ombudsman (PPO) has confirmed an independent investigation into his death, which is currently listed as “in progress”.
Born on 9 April 1973, Mr Thomas had been under post-release supervision following a period at HMP/YOI Parc, the G4S-run prison that recorded seventeen deaths in custody in 2024 — the highest in the UK.
His last known legal appearance was at Swansea Crown Court in October 2024, where he stood trial accused of making a threatening phone call and two counts of criminal damage. During the hearing, reported by The Pembrokeshire Herald at the time, the court heard he made threats during a heated call on 5 October 2023.
Mr Thomas denied the allegations but was found guilty on all counts. He was sentenced to a custodial term, which led to his imprisonment at HMP Parc.
Parc: A prison in breakdown
HMP Parc has faced sustained criticism throughout 2024 and 2025. A damning unannounced inspection in January found:
- Severe self-harm incidents up 190%
- Violence against staff up 109%
- Synthetic drugs “easily accessible” across wings
- Overcrowding at 108% capacity
In the first three months of 2024 alone, ten men died at Parc — part of a wider cluster of twenty PPO-investigated deaths since 2022. Six occurred within three weeks, all linked to synthetic drug use.
Leaked staff messages in 2025 exposed a culture of indifference, including one officer writing: “Let’s push him to go tomorrow so we can drop him.”
Six G4S employees have been arrested since 2023 in connection with alleged assaults and misconduct.
The danger after release
Deaths shortly after release from custody are a growing national concern. Ministry of Justice data shows 620 people died while under community supervision in 2024–2025, with 62 deaths occurring within 14 days of release.
Short sentences — common at Parc — leave little time for effective rehabilitation or release planning. Homelessness, loss of drug tolerance and untreated mental-health conditions create a high-risk environment for those newly released.
The PPO investigates all such deaths to determine whether prisons or probation failed in their duties. Reports often take 6–12 months and can lead to recommendations.
A system at breaking point
The crisis at Parc reflects wider failures across UK prisons and probation. A July 2025 House of Lords report described the service as “not fit for purpose”. More than 500 people die in custody annually, with campaigners warning that private prisons such as Parc prioritise cost-cutting over care.
The PPO investigation into the death of Darren Thomas continues.
Crime
Woman stabbed partner in Haverfordwest before handing herself in
A WOMAN who stabbed her partner during a drug-fuelled episode walked straight into Haverfordwest Police Station and told officers what she had done, Swansea Crown Court has heard.
Amy Woolston, 22, of Dartmouth Street in Milford Haven, arrived at the station at around 8:00pm on June 13 and said: “I stabbed my ex-partner earlier… he’s alright and he let me walk off,” prosecutor Tom Scapens told the court.
The pair had taken acid together earlier in the day, and Woolston claimed she believed she could feel “stab marks in her back” before the incident.
Police find victim with four wounds
Officers went to the victim’s home to check on him. He was not there at first, but returned shortly afterwards. He appeared sober and told police: “Just a couple of things,” before pointing to injuries on his back.
He had three stab or puncture wounds to his back and another to his bicep.
The victim said that when he arrived home from the shop, Woolston was acting “a bit shifty”. After asking if she was alright, she grabbed something from the windowsill — described as either a knife or a shard of glass — and stabbed him.
He told officers he had “had worse from her before”, did not support a prosecution, and refused to go to hospital.
Defendant has long history of violence
Woolston pleaded guilty to unlawful wounding. The court heard she had amassed 20 previous convictions from 10 court appearances, including assaults, battery, and offences against emergency workers.
Defending, Dyfed Thomas said Woolston had longstanding mental health problems and had been off medication prescribed for paranoid schizophrenia at the time.
“She’s had a difficult upbringing,” he added, saying she was remorseful and now compliant with treatment.
Woolston was jailed for 12 months, but the court heard she has already served the equivalent time on remand and will be released imminently on a 12-month licence.
News
BBC apologises to Herald’s editor for inaccurate story
THE BBC has issued a formal apology and amended a six-year-old article written by BBC Wales Business Correspondent Huw Thomas after its Executive Complaints Unit ruled that the original headline and wording gave an “incorrect impression” that Herald editor Tom Sinclair was personally liable for tens of thousands of pounds in debt.

The 2019 report, originally headlined “Herald newspaper editor Tom Sinclair has £70,000 debts”, has now been changed.
The ECU found: “The wording of the article and its headline could have led readers to form the incorrect impression that the debt was Mr Sinclair’s personal responsibility… In that respect the article failed to meet the BBC’s standards of due accuracy.”
Mr Sinclair said: “I’m grateful to the ECU for the apology and for correcting the personal-liability impression that caused real harm for six years. However, the article still links the debts to ‘the group which publishes The Herald’ when in fact they related to printing companies that were dissolved two years before the Herald was founded in 2013. I have asked the BBC to add that final clarification so the record is completely accurate.”
A formal apology and correction of this kind from the BBC is extremely rare, especially for a story more than six years old.
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