News
Thomas Cook air hostess speaks to The Herald about her journey

WITH grounded flights and cancelled holidays, it’s been a stressful time since the collapse of Thomas Cook on Monday (Sept 24), especially for the cabin crew and pilots who have lost their jobs.
Bethan Phillips, 25, who grew up on the Mount Estate, was an air hostess for Thomas Cook for two years and has been taking part in rescue flights to help stranded Brits get home. She said the firm will be doing this until the end of October, and she is receiving no pay for the work she is putting in since Thomas Cook went into liquidation.
Speaking to The Herald, Bethan said: “We turned up to work to find planes had been impounded. We weren’t given any notice and found out on the news that we longer had a job! We had no communication from Thomas Cook other than an email telling us a conference call would be held at 10 am.
We’re all upset, and people have lost their mortgage, some of the cabin crew are married to pilots so now they both are jobless.”
On September 8, Bethan was pictured with a 73-year-old man, who had been awarded a certificate for his first flight. At that point, she had no idea Thomas Cook was in trouble.
The first Bethan knew about the loss of her job, was a post by the Civil Aviation Authority on Twitter, which said: “Thomas Cook Group, including the UK tour operator and the airline, has ceased trading with immediate effect. All Thomas Cook bookings, including flights and holidays, have now been cancelled.”
Just one hour after the news broke at 2 am, Bethan received a text to say that the flight she was supposed to be boarding at 4 am, had been ‘delayed’. The message read: “MT1062 BRS MAH. Your flight is delayed to 08:20Z. Cabin Crew report at 06:50Z.
Please be advised that your flight is delayed as per check-in times are given. We fully expect your flight to operate as normal (with the relevant delay). Please ONLY contact Crewing with questions relating directly to the operation. Any queries regarding the future of the business will be addressed by your cabin crew management in due course.”
It wasn’t long after that she received an email containing details of a conference call regarding an ‘important business update’ in light of the morning’s news, with a ‘full update’ on what will happen next. The call was listened to only.
Bethan said: “The conference call was seven minutes long, which said ‘We are sorry we couldn’t get a deal, we advise you to sign on ASAP, and letters will be sent and you can claim payment from the government’. That was all we had. The communication was shocking. They just don’t care.”
She continued: “We’ve been out on rescue flights to get people who are stranded – this is going to go on until the end of October. We aren’t being paid for it.
“A percentage of us are trained on Smartlynx – this is a company we lease aircrafts to for use their flight crew, and then you have Thomas Cook cabin crew. They said the cabin crew who are trained by Smartlynx will get paid but the others won’t be.”
Bethan added that there are cabin crew currently stuck in Cuba and can’t get home.
The general feeling around those who worked with Bethan at Bristol airport is upset and anger, especially after the UK Managers have already been contracted for their sister company.
The sister company, Thomas Cook Condor, has been saved by the UK bosses: A company that the cabin crews have put extra work into to help get off the ground.
Bethan finished, saying: “We have been working for months helping Condor out in Germany because they haven’t had any staff. Their crew didn’t want to work over Christmas either, so our crew went out for three weeks to help.
We’re supposed to be ‘One Thomas Cook’, but we’ve seen posts from our bosses saying they’re happy to have freed themselves from the UK brand. I don’t know if they realise we can still see what they’re posting on our group online.”
Business
£10 million investment to support jobs and health in Wales

First Wales trailblazer launched as part of UK Government’s ‘Get Britain Working’ plan
A MAJOR £10 million boost to employment support in Wales has been announced as part of the UK Government’s drive to tackle economic inactivity and “Get Britain Working” again.
The first trailblazer programme in Wales, launched in Denbighshire on Monday (Apr 21), will roll out new tailored employment support including one-to-one mentoring, counselling, wellbeing services, and health condition management.
The programme was launched jointly by UK Minister for Employment Alison McGovern and Welsh Government Minister for Culture, Skills and Social Partnership Jack Sargeant, marking a shift away from a ‘one size fits all’ approach in favour of support targeted to local needs.
The investment will help people with CV writing, job searching, mental health, and managing health issues that may be holding them back from employment. The trailblazer areas – Denbighshire, Blaenau Gwent, and Neath Port Talbot – were selected for their high levels of economic inactivity and will be among nine areas across the UK to pilot these reforms.
During their visit to Working Denbighshire, both Ministers met Work Coaches and saw first-hand the services being offered under the new scheme.
Minister for Employment Alison McGovern said: “Everyone deserves to thrive, including those living with long-term health conditions.
“No one will be written off. This £10 million investment will help connect health and employment services and deliver real change under our Plan for Change.
“Good work provides both dignity and security, and this trailblazer will help people across Wales access that support.”
Welsh Government Minister Jack Sargeant added:
“This investment is an important step in our joint approach to supporting people back into good employment.
“By integrating health and employment support, and tailoring it to each community’s needs, we aim to provide truly joined-up services.
“The Welsh Government is committed to ensuring no one is left behind.”
Secretary of State for Wales Jo Stevens said:
“This £10 million trailblazer will deliver support where it’s most needed – in Blaenau Gwent, Denbighshire, and Neath Port Talbot.
“We know this targeted approach works and builds on the success of initiatives like the Young Person’s Guarantee.
“Helping people into work improves physical and mental health and raises living standards.”
The trailblazers are part of the UK Government’s wider £240 million Get Britain Working reforms, which include:
Transforming Jobcentres to focus on skills and careers
Guaranteeing young people the chance to earn or learn
Expanding mental health support to help people stay in work
The Wales trailblazer follows the first scheme launched earlier this month in South Yorkshire, which focuses on supporting employers to hire people with health conditions. Upcoming trailblazers will also launch in Greater Manchester, the North East, York and North Yorkshire, West Yorkshire, and three areas in London.
In parallel with the trailblazer initiative, the UK Government has also:
Increased the National Living Wage and Minimum Wage
Introduced the Employment Rights Bill to create more secure jobs
Committed to deeper devolution, supporting local and devolved governments to boost regional growth
The investment into Wales reflects the Prime Minister’s pledge to reset relationships with devolved administrations and empower them to play a leading role in economic growth under the UK’s Plan for Change.
Crime
Guide condemned as ‘arrogant’ after paddleboarding tragedy claims four lives

Sentencing of Nerys Lloyd continues at Swansea Crown Court
A FORMER police officer who led a group paddleboarding trip that ended in tragedy has been heavily criticised by victims’ families during sentencing proceedings at Swansea Crown Court.
Nerys Lloyd, 39, admitted four counts of gross negligence manslaughter and a breach of health and safety laws, following the deaths of four people on the River Cleddau in Haverfordwest in October 2021.

The trip, which had been advertised online at £149 per person including accommodation and supervision, ended in disaster when the group were swept over a weir during dangerous river conditions.
The victims were Morgan Rogers, 24, Nicola Wheatley, 40, Andrea Powell, 41, and Lloyd’s co-instructor, Paul O’Dwyer, 42. All were described as beginner or intermediate paddleboarders, with little knowledge of the hazard ahead.
The court heard the river was in flood at the time, with a strong current and a dangerous drop of around 1.3 metres over the weir, except for a narrow fish ramp just wider than a paddleboard.
Prosecutor Mark Watson KC said Lloyd had only a basic instructor qualification, which was not appropriate for guiding a group on a river in such conditions. He told the court nearly two tonnes of water per second was flowing over a one metre-wide section of the weir at the time.
Lloyd was the only member of the group who successfully navigated the fish ramp. The others were swept over the weir and thrown into the fast-moving water.
Families of the victims have condemned Lloyd’s decision to lead the group out in such conditions, calling her actions reckless and accusing her of showing no remorse.
Andrea Powell’s husband, Mark, said his wife would have experienced “sheer panic” and described Lloyd’s failings as “monumental,” labelling her arrogant and careless.
Teresa Hall, mother of Morgan Rogers, told the court: “You guided Morgan to her death,” and described the agony of imagining her daughter struggling to breathe.
Survivor Gemma Cox gave a harrowing account of trying to rescue fellow paddleboarders, saying she had no idea what a weir was and would never have joined the trip had she known.
Another survivor, Melody Johns, called for better safety awareness and regulation, warning that many boards are sold without quick-release leashes that could save lives. A third survivor, Jemma Dugdale, urged organisations including Paddle UK, Paddle Cymru, Sport Wales and Sport England to take action to prevent similar tragedies.
The court also heard that Lloyd was suspended from South Wales Police at the time of the incident, following a caution for an unrelated fraudulent insurance claim. She had not carried out risk assessments or collected next-of-kin information before the trip, causing delays in informing families after the incident.
Following the deaths, Lloyd reportedly said: “It’s my fault 100% … I just turned around and they all fell over.”
The sentencing hearing is due to conclude on Wednesday (Apr 23).
News
Licence up for grabs to sell ice cream at Newgale Beach

A PRIME seaside trading spot has been made available by Pembrokeshire County Council, offering a unique opportunity for an entrepreneur to operate an ice cream van at the popular Newgale Beach.
The council is inviting tenders for a licence to trade from the northern car park at Newgale between 1st March and 31st October each year. Applications must be submitted by 12:00 noon on Wednesday (Apr 30).
Located on the north-west coast of Pembrokeshire, Newgale Beach stretches for over 3 kilometres and is a favourite among surfers, swimmers, and families alike. Sporting events are frequently held on the beach during the summer months, drawing in large crowds and providing a strong footfall for potential ice cream sales.
The designated car parks at Newgale offer 230 spaces and are the closest surface car parks to the beach. Seasonal parking charges apply between March and October.
The council is seeking offers over £5,000 plus VAT per annum for the licence. Trading hours are expected to be between 11:00am and 7:00pm daily, although these times can be adjusted with the prior agreement of the Streetcare and Parking Manager.
The successful applicant will be allowed to sell principally ice cream, but soft drinks and confectionery may also be sold subject to approval. The sale of alcohol and hot food will not be permitted.
Interested parties are encouraged to visit the site before submitting their applications. An application form can be requested from the council’s Property Helpdesk. All offers will be considered up until the exchange of contracts, although the council is not obliged to accept the highest or any offer.
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