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Thomas Cook air hostess speaks to The Herald about her journey

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WITH grounded flights and cancelled holidays, it’s been a stressful time since the collapse of Thomas Cook on Monday (Sept 24), especially for the cabin crew and pilots who have lost their jobs.

Bethan Phillips, 25, who grew up on the Mount Estate, was an air hostess for Thomas Cook for two years and has been taking part in rescue flights to help stranded Brits get home. She said the firm will be doing this until the end of October, and she is receiving no pay for the work she is putting in since Thomas Cook went into liquidation.

Speaking to The Herald, Bethan said: “We turned up to work to find planes had been impounded. We weren’t given any notice and found out on the news that we longer had a job! We had no communication from Thomas Cook other than an email telling us a conference call would be held at 10 am.

We’re all upset, and people have lost their mortgage, some of the cabin crew are married to pilots so now they both are jobless.”
On September 8, Bethan was pictured with a 73-year-old man, who had been awarded a certificate for his first flight. At that point, she had no idea Thomas Cook was in trouble.

The first Bethan knew about the loss of her job, was a post by the Civil Aviation Authority on Twitter, which said: “Thomas Cook Group, including the UK tour operator and the airline, has ceased trading with immediate effect. All Thomas Cook bookings, including flights and holidays, have now been cancelled.”

Just one hour after the news broke at 2 am, Bethan received a text to say that the flight she was supposed to be boarding at 4 am, had been ‘delayed’. The message read: “MT1062 BRS MAH. Your flight is delayed to 08:20Z. Cabin Crew report at 06:50Z.

Please be advised that your flight is delayed as per check-in times are given. We fully expect your flight to operate as normal (with the relevant delay). Please ONLY contact Crewing with questions relating directly to the operation. Any queries regarding the future of the business will be addressed by your cabin crew management in due course.”

It wasn’t long after that she received an email containing details of a conference call regarding an ‘important business update’ in light of the morning’s news, with a ‘full update’ on what will happen next. The call was listened to only.

Bethan said: “The conference call was seven minutes long, which said ‘We are sorry we couldn’t get a deal, we advise you to sign on ASAP, and letters will be sent and you can claim payment from the government’. That was all we had. The communication was shocking. They just don’t care.”

She continued: “We’ve been out on rescue flights to get people who are stranded – this is going to go on until the end of October. We aren’t being paid for it.

“A percentage of us are trained on Smartlynx – this is a company we lease aircrafts to for use their flight crew, and then you have Thomas Cook cabin crew. They said the cabin crew who are trained by Smartlynx will get paid but the others won’t be.”

Bethan added that there are cabin crew currently stuck in Cuba and can’t get home.

The general feeling around those who worked with Bethan at Bristol airport is upset and anger, especially after the UK Managers have already been contracted for their sister company.

The sister company, Thomas Cook Condor, has been saved by the UK bosses: A company that the cabin crews have put extra work into to help get off the ground.

Bethan finished, saying: “We have been working for months helping Condor out in Germany because they haven’t had any staff. Their crew didn’t want to work over Christmas either, so our crew went out for three weeks to help.

We’re supposed to be ‘One Thomas Cook’, but we’ve seen posts from our bosses saying they’re happy to have freed themselves from the UK brand. I don’t know if they realise we can still see what they’re posting on our group online.”

Business

Why there will be regular flights from Wales to a little-known Chinese city

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CARDIFF Airport has launched a new flight route with thrice-weekly services to Ürümqi, an expanding city in northwestern China with a population of around four million. Though little known in Wales, Ürümqi has a complex history, highlighted in 2009 when it gained international attention due to ethnic tensions. Now, Cardiff and Ürümqi are linked as strategic cargo hubs, set to speed up deliveries and bolster Welsh businesses seeking export opportunities, including those in Pembrokeshire.

The new route, operated by European Cargo, offers a chance for Welsh exporters to reach China more swiftly. Speculatively, if fishermen in Milford Haven could ship Pembrokeshire crab to China while still fresh, it could open a lucrative market.

UK-based freighter operator European Cargo has chosen Cardiff International Airport as its latest base, launching the service to Ürümqi Diwopu International Airport with initial plans for three flights weekly and a possible fourth soon. The airline’s specialized A340-600 converted freighters, designed for high-capacity loads, will transport e-commerce and other cargo directly from Wales to China.

Ürümqi – The city has a bigger population than Wales but you probably never heard of it

Jason Holt, CEO of European Cargo, described the expansion as a natural progression: “As we continue to grow outward from Bournemouth, Wales offers a prime location for investment. Cardiff Airport’s 24-hour operations and excellent motorway access make it ideal for our logistics network.”

The move has garnered praise from Welsh trade groups. Logistics UK’s Policy Manager for Trade, Customs, and Borders, Josh Fenton, called the flights “fantastic news,” highlighting the route’s potential to boost trade links for Welsh businesses. “This service showcases Cardiff Airport’s potential as a freight hub, and we look forward to seeing more routes connecting Wales globally,” he said.

Cardiff Airport has been struggling post-Covid. Qatar has still not returned, but its now on the up (Image: File)

With Cardiff now serving as European Cargo’s second UK base, after Bournemouth, the airline’s Cardiff operations join routes to Chinese cities like Chengdu, Haikou, and Ürümqi. The airline’s A340 fleet, suited for high-volume loads with a 76-tonne payload capacity, is poised to meet the growing demand for e-commerce transport to and from China.

Cardiff Airport CEO Spencer Birns echoed the optimism surrounding the new route. “This investment reflects the high-quality facilities and committed teams we have here. Cardiff is well-positioned to support large-scale cargo operations,” he said.

Looking to the future, Fenton emphasized the need for continued governmental backing. “Logistics is central to Welsh economic growth. We urge the Welsh government to publish the Welsh Freight and Logistics Plan and appoint a dedicated minister for logistics and supply chain,” he stated.

With the addition of this route, Cardiff is set to play a significant role in bridging Wales and China, fostering global trade links essential in today’s interconnected economy.

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Business

Original Factory Shop to close Haverfordwest branch in December

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THE ORIGINAL FACTORY SHOP in Haverfordwest has announced it will close its doors on December 14, 2024. This news has left many saddened, with heartfelt tributes pouring in to celebrate the store’s role in the community and the people who made it special.

In a recent social media post, the management of The Original Factory Shop shared their gratitude for the community’s support, stating: “We take this opportunity to thank all of the local community and our store colleagues for their support throughout our time here in Haverfordwest.” The announcement marks the end of an era for a store that has been part of the town’s retail landscape for many years.

Among those reflecting on the closure is Nigel Shinner, a former employee whose journey with The Original Factory Shop began in Haverfordwest. Nigel shared his experience on social media, reminiscing about his time with the store and how it became a meaningful part of his life and career:

“I know there are sadder things happening in the world today, but this makes me sad. This was my point of entry into The Original Factory Shop family. I joined as just a weekender, while I was raising my kids, but it wasn’t long before I became a supervisor and farmed out to help at other stores. I really stepped up a notch when my life took a turn, and I became Head Office staff and part of the new store merchandising team, often working ten-hour days, unloading wagons, building equipment, dressing stores, and training staff. That job took me far and wide, from Land’s End to John O’Groats, from east coast to west, and to many locations across the home nations.”

Local customers also expressed their sadness at the upcoming closure, with comments pouring in on social media. Long-time shopper Julie Parry wrote, “I will be so sad to see this lovely little shop going. Always such friendly, helpful staff. Good luck, ladies, in whatever work you do next.” Another customer, Lyndsey Gould, shared fond memories of shopping at the store, saying, “Awww, such a shame you’re closing. Will miss getting my balloons from you guys.”

The closure of The Original Factory Shop marks another loss for Haverfordwest’s local shopping scene, which has seen several changes in recent years. The community now prepares to say goodbye to a much-loved establishment, with the store welcoming customers for a final visit until December 14.

For those wishing to express their farewells, the store remains open for one last month, inviting the community to visit, reminisce, and say goodbye to the team that has been a part of their shopping experience for years.

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Entertainment

Other Voices Cardigan celebrates record attendances

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THE fifth Other Voices Cardigan 2024 Festival was a record breaker, having attracted more than 15,000 music fans from across the world to the pretty Mid Wales coastal town over three days.

The event, which ran from October 31to November 2, featured a curated programme celebrating music, friendship, language, ideas and culture from both sides of the Irish Sea and beyond.

Festival highlights included stellar performances from Nadine Shah, Bill Ryder Jones, and Fabiana Palladino.

St Mary’s Church audiences were treated to an acoustic performance by Manics’ frontman James Dean Bradfield, who performed special renditions of the classics ‘Motorcycle Emptiness’, ‘A Design for Life’, and ‘Ready for Drowning’.

Other Church performers this year include Charlotte Day Wilson, Melys, Victor Ray, and Georgia Ruth. 

Providing an extraordinary and inspiring programme across a myriad of musical genres, events took place in cafes, bars, places of worship and arts venues.    

More than 42 established and emerging acts from Wales and Ireland played the Music Trail and around 300 artists and crew worked and performed. The festival also boosted the local economy, with many businesses reporting increased foot traffic and sales during the event.

Over the past weekend, the festival saw more than 15,000 individual event admissions to more than 100 performances across the weekend, representing a 36% increase on 2023.

Visitors from outside Wales also increased significantly by 41%, with music fans coming from Ireland, Italy, New York, Sweden and Germany.

“This year has been another fantastic success,” said Dilwyn Davies, chief executive of Mwldan, co-producers of the event. “We’ve celebrated the vibrancy and vitality of the music scenes on both sides of the Irish Sea, and the spirit of our communities.

“The audience response has been incredibly positive and joyous, and we can’t wait to bring everyone together again in 2025.”

Phillip King, founder of Other Voices, added: “Cardigan/Aberteifi came alive with great music and stimulating and provocative banter when Other Voices came to town this past weekend.

“The event is growing and expanding year on year, attracting more visitors to this beautiful town. It’s a real delight to bring Other Voices across the Irish Sea, to collapse between Ireland and Wales and to bring us together in a way that deepens and strengthens every aspect of our relationship.”

Church performances were live-streamed on Other Voices YouTube channel and simultaneously streamed to the big screen at Mwldan in Cardigan. Highlights will be later broadcast on BBC Wales TV, BBC iPlayer and RTÉ and RTÉ Player via media partners. The event was presented by BBC DJ and Other Voices regular Huw Stephens.

Other Voices Cardigan is staged with the support and investment of Welsh Government and Government of Ireland, The Department of Tourism, Culture, Arts, Gaeltacht, Sport and Media and The Department of Foreign Affairs’ Reconciliation Fund.

The festival is produced by South Wind Blows in partnership with Mwldan and Triongl. This project is part-funded by the UK Government through the UK Shared Prosperity Fund, supported by Ceredigion County Council.

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