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Businesses urged to prepare for NHS COVID-19 app

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1. The NHS COVID-19 app currently being trialled will launch on Thursday 24 September in Wales and England including QR check-in at venues

2. Business venues urged to download NHS QR codes

3. QR codes will be an important way for individuals to record their movements helping the NHS Test, Trace, Protect system

4. Businesses across Wales and England like pubs, restaurants, hairdressers and cinemas, are being encouraged to have NHS QR code posters visible on entry, so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in.

The move comes ahead of launching the NHS COVID-19 app across Wales and England on Thursday 24 September.

Checking in with the app will enable people to keep a diary of the locations they have visited, which will be held securely in the app. If there is a COVID-19 outbreak linked to their visit, users will get an early warning alert from the NHS. If they have a positive test for COVID-19, people will be able to use the diary to tell contact tracing teams where they have been, helping to manage COVID-19 and protecting other people.

With coronavirus cases rising in the UK in the last few weeks it is essential that businesses do all they can to protect their customers and control the spread of the virus. The NHS QR code and check in function is in addition to existing measures. Venues in Wales which are legally required to collect and keep a record of visitors will still need to do so.

Wales’ Health Minister, Vaughan Gething, said:

“The launch of the NHS COVID-19 app is an important part of coronavirus response, supporting our NHS Test, Trace, Protect programme in Wales. Working on a joint Wales and England basis is the most practical option here, as we know there is a lot of movement across our shared border. It makes sense to use the same app, working in exactly the same way, regardless of which country you’re in.

“The Welsh Government has worked closely with the NHS App team to ensure the app is easy-to-use and gives people the right advice and guidance, tailored to the country they reside in. I strongly encourage people in Wales to download and use the app when it launches.

“The more people download and use the NHS COVID-19 app, the more it will help us to prevent the spread of COVID-19.”

UK Government’s Health and Social Care Secretary, Matt Hancock, said:

“With coronavirus cases rising, we need to use every tool at our disposal to control the spread of the virus including cutting-edge technology. The launch of the app later this month across England and Wales is a defining moment and will undoubtedly aid our ability to contain the virus at a critical time.

“We are now urging businesses to download posters for their premises ahead of the launch of the NHS COVID-19 app. This will allow the public to seamlessly check-in to venues using the app when it launches.

“It is vital we are using the NHS Test and Trace system to reach as many people as possible to prevent outbreaks and stop this virus in its tracks. This function will make it simple and easy so we can keep this virus under control.”

The app has a range of additional, enhanced features that will help to reduce personal and public risk from COVID-19 as part of the wider test and tracing services.

1. Risk alert: letting users know the level of coronavirus risk in their postcode district
QR check in: alerting users if they have recently visited a venue where they may have come into contact with someone who later tests positive with COVID-19

2. Symptom check: allowing users to check if they have coronavirus symptoms and see if they need to order a free test – all in one place

3. Test: helping users book a free test through the app

4. Isolation countdown: if a user is told to self-isolate, a timer will help countdown that period and relevant advice will be provided

5. Businesses are just one sector encouraged to use the NHS system. Universities, hospitals, leisure premises, civic centres and libraries will also be urged to display posters in communal areas such as cafes.

Kate Nicholls, UK Hospitality CEO said:

“Hospitality’s top priority is to protect the health of our customers and staff but there’s also the added appetite to avoid a return to lockdown and loss of trade. It’s crucial that information is gathered and deployed both effectively and securely.

“We would urge all hospitality businesses to support the roll out of the app and download their QR posters to help defeat the virus.”

Venues should download the QR codes at www.gov.uk/create-coronavirus-qr-poster

 

Local Government

Cabinet backs major leisure investment plan for Pembrokeshire

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New centres proposed for Milford Haven and Pembroke as ageing facilities face replacement

PEMBROKESHIRE COUNTY COUNCIL’S Cabinet has approved a major investment programme aimed at transforming leisure facilities across the county.

The multi-million-pound Leisure Investment Programme includes plans for new leisure centres in Milford Haven and Pembroke, alongside a £4.6 million package to repair and extend the life of Tenby’s swimming pool.

Cabinet members were told that both Pembroke and Milford Haven leisure centres are reaching the end of their usable life. Pembroke Leisure Centre opened in 1974, while Milford Haven’s facility followed in 1984, ten years after the site’s original swimming pool.

The report highlighted that maintaining the ageing buildings would require millions of pounds in ongoing repairs, with replacement now seen as the most sustainable long-term solution.

For Milford Haven, Cabinet approved £1.2 million to develop detailed plans, including design work and pre-construction activity. The proposed new leisure centre would be built alongside the town’s planned new primary and secondary school development.

In Pembroke, councillors agreed £195,000 to carry out feasibility studies for a new leisure centre on the existing site.

Meanwhile, Tenby’s swimming pool will receive a £4.6 million capital grant awarded to the Tenby and District Swimming Pool Association, which owns the facility. The funding is expected to extend the pool’s lifespan by at least ten years, allowing time to explore longer-term options, including possible integration with future secondary school provision in the town.

Cllr Rhys Sinnett, Cabinet Member for Residents’ Services, said the decision marked a major step forward.

He said: “We have taken a significant step towards delivering leisure facilities that are fit for the future and meet the needs of our communities.

“We are committed to providing high-quality sports and leisure provision across Pembrokeshire, and where significant investment is required, we will not shy away from it. These facilities play a vital role in supporting long-term health and wellbeing.”

 

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Health

Owain Wyn Evans highlights hearing health concerns across Wales

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NEW research has revealed just how closely sound is linked to identity in Wales — but also raised concerns about declining hearing health across the country.

A study commissioned by Specsavers and fronted by broadcaster and drummer Owain Wyn Evans found that nearly half of adults in Wales have noticed changes in their hearing in recent years, yet many are failing to act.

Sound shapes Welsh identity

The research found that seven in ten people in Mid and West Wales (69%) say hearing a Welsh accent is what makes Wales feel most like home. Over half also pointed to the Welsh language (59%) and the sounds of the countryside (57%) as central to their sense of belonging.

Community events also play a key role, with 68% saying occasions such as Eisteddfodau and local fêtes bring people together through shared sound — more than those who cited singing at rugby or football matches (59%).

Overall, 65% of respondents said sound is an important part of their Welsh identity, with Welsh choirs (54%) and everyday language (53%) also featuring strongly. Around 40% said losing the ability to hear these sounds would make them feel less connected to Welsh culture.

Hearing issues on the rise

Despite this strong emotional connection to sound, the study highlights growing concerns around hearing health.

Some 45% of adults said they have noticed changes in their hearing in recent years. However, more than a quarter have taken no action.

Exposure to loud environments appears to be a key factor. Nearly three in ten people (29%) reported experiencing temporary muffled hearing or ringing in their ears after live music or gigs, while one in five (21%) said the same after visiting nightclubs.

Across Wales, 38% said they had experienced similar symptoms after live events, yet only 24% of those who noticed a decline in their hearing had a hearing check in the past two years. More than a quarter (28%) said they have taken no action and do not plan to.

Owain Wyn Evans shares personal experience

The findings are personal for Owain Wyn Evans, 42, who has experienced hearing changes himself.

The Ammanford-born broadcaster said: “I first noticed changes to my hearing about five years ago. I’ve been drumming since I was ten, often in very loud environments like rugby and social clubs, and over time I realised I was missing parts of conversations.

“It was a shock to be told there had been changes, but it made me take my hearing health seriously.

“Sound is such a huge part of who we are in Wales — from the countryside to the sea. Protecting our hearing means protecting those connections.”

Barriers to seeking help

Despite recognising the importance of hearing, one in three people (33%) admitted they have never taken steps to protect it. More than a third (38%) said they would feel more confident wearing glasses than using hearing devices.

For some, taking action has been life-changing. Cardiff-based former DJ Amal Luchmun, 56, said hearing loss had begun to affect everyday life.

“My hearing loss became a conversation killer,” he said. “I’d find myself guessing what people were saying and avoiding noisy environments because it was exhausting.

“Since getting a hearing device, the difference has been huge. I recently went to a Six Nations match and could hear everything clearly and chat easily with people around me.”

Experts urge early action

Annie Morris, head of clinical performance at Specsavers, said hearing changes often go unnoticed.

“Changes to our hearing usually happen gradually, and the brain adapts to missing sounds,” she said. “People often don’t realise how much they’re missing until it starts to affect conversations.

“On average, people wait around ten years before seeking help. While hearing loss can’t be reversed, acting early can slow further decline.”

She added that simple steps such as wearing ear protection in loud environments and booking regular hearing checks can make a significant difference.

Checks available across Wales

Specsavers stores across Wales offer hearing tests both in-store and through home visits for those unable to travel.

 

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News

Wales faces infrastructure shortfall without urgent reform, commission warns

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WALES risks falling behind on its long-term infrastructure needs unless major barriers to planning, funding and delivery are tackled, a leading advisory body has warned.

The National Infrastructure Commission for Wales (NICW) this week (Mar 23) published two major reports setting out what the country will need over the next 80 years — and why current systems are failing to deliver.

The Wales Infrastructure Assessment examines key sectors including energy, transport, water, digital and the circular economy, while a separate Infrastructure Delivery Report focuses on how projects can be better planned, funded and completed.

The Commission says that despite strong policies already in place, many major projects are delayed or fail to progress due to systemic problems. These include complex approval processes, short-term political and funding cycles, and a shortage of skilled workers.

It also highlights a lack of joined-up thinking across sectors, with transport, energy and digital systems often planned in isolation, leading to inefficiencies and missed opportunities.

Concerns were also raised about fragile confidence among communities and investors, driven by frequent policy changes, inconsistent engagement and uncertainty over long-term funding.

NICW has identified eight priority actions to improve delivery, including longer-term funding commitments, planning reform, better collaboration between sectors, investment in skills, and earlier engagement with communities.

Dr David Clubb, Chair of the Commission, said: “Wales has no shortage of ambition. What we face is a shortage of delivery. Unless we address the structural barriers in the system, we will not meet the needs of current or future generations.

“The next Senedd must be prepared to make long-term, and sometimes difficult, choices.”

The reports also stress the importance of better data and long-term planning, drawing on international approaches to support more informed decision-making.

With the Senedd election approaching, the Commission said the next Welsh Government will have a critical opportunity to reset how infrastructure is delivered — and warned that failure to act could undermine economic growth, climate targets and public confidence.

 

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