News
Council’s building maintenance teams to resume non-emergency responsive repairs
THE HOUSING Building Maintenance teams within Pembrokeshire County Council are now able to re-commence non-emergency responsive repairs to customers’ homes around the County.
Lockdown has prevented tradesmen and women from entering homes to carry out anything other than emergency repairs for many months but the PCC Contact Centre is now able to take calls from customers to request a non-emergency service in their homes once more.
The Contact Centre receives around 38,000 building maintenance related service requests each year and even throughout lockdown Building Maintenance have proudly maintained a 99.2% success rate in responding to emergency repairs within 24hours since restrictions came into force.
Covid has caused a large disruption to the service and while the authority is now in a position to re-open phone lines to routine responsive repairs, a delay in providing that service is inevitable as the backlog is worked through but the authority is working hard to meet the demand.
Backlog is likely to take several months and is dependent on a number of factors including the numbers of repair requests received, availability of materials and contractors.
PCC currently employs 64 tradesmen and women directly and has a considerable number of contractors on its framework to undertake a wide range of maintenance works and Building Maintenance are in the process of tendering a New Minor Works Framework.
All maintenance employees and contractors will continue to work under strict guidelines in people’s homes to ensure that all safety and social distancing measures are adhered to.
The Housing Building Maintenance service is also in the final stages of implementing ‘Repair Finder’ which will enable Contact Centre staff to diagnose the faults in customer’s homes far quicker and more accurately than before, which will in turn ensure that Building Maintenance are better informed and resourced ahead of arriving at the property to carry out the repair.
This is expected to reduce the length of calls to the Contact Centre and subsequently reduce call-waiting times.
The ‘Repair Finder’ tool is expected to be available later in the year and will soon offer residents direct access to an online version which will enable them to report responsive repairs themselves.
Once trialled and released, service requests can be logged by the tenant via the Council’s ‘Housing Online’ portal.
When residents report a problem within their home via the Call Centre or ‘Repair Finder’, they will receive text message alerts informing them of the timescales within which they can expect the repair to be made.
Cabinet member for Housing, Cllr Michelle Bateman said: “We’re under no illusion that lockdown measures have caused a major disruption to the building maintenance service.
“We’re receiving new requests now on top of those that have been on standby during the Covid restrictions. Pembrokeshire residents have shown tremendous patience and understanding of services that have been stretched throughout the crisis so we’re counting on their ongoing support and we hope they appreciate that it will take a period of time to get back to where we were.
“People can be assured that we are working very hard to bring back the outstanding levels of service we provided before Covid and it’s things like ‘Repair Finder’ that will help make this possible going forward.
“With one in every six employed people in Pembrokeshire working for the local authority, it’s important to remember that we are very much in this together”.
If you wish to report a repair to your home you can call the Contact Centre on 01437 764551.
Local Government
Cabinet backs major leisure investment plan for Pembrokeshire
New centres proposed for Milford Haven and Pembroke as ageing facilities face replacement
PEMBROKESHIRE COUNTY COUNCIL’S Cabinet has approved a major investment programme aimed at transforming leisure facilities across the county.
The multi-million-pound Leisure Investment Programme includes plans for new leisure centres in Milford Haven and Pembroke, alongside a £4.6 million package to repair and extend the life of Tenby’s swimming pool.
Cabinet members were told that both Pembroke and Milford Haven leisure centres are reaching the end of their usable life. Pembroke Leisure Centre opened in 1974, while Milford Haven’s facility followed in 1984, ten years after the site’s original swimming pool.
The report highlighted that maintaining the ageing buildings would require millions of pounds in ongoing repairs, with replacement now seen as the most sustainable long-term solution.
For Milford Haven, Cabinet approved £1.2 million to develop detailed plans, including design work and pre-construction activity. The proposed new leisure centre would be built alongside the town’s planned new primary and secondary school development.
In Pembroke, councillors agreed £195,000 to carry out feasibility studies for a new leisure centre on the existing site.
Meanwhile, Tenby’s swimming pool will receive a £4.6 million capital grant awarded to the Tenby and District Swimming Pool Association, which owns the facility. The funding is expected to extend the pool’s lifespan by at least ten years, allowing time to explore longer-term options, including possible integration with future secondary school provision in the town.
Cllr Rhys Sinnett, Cabinet Member for Residents’ Services, said the decision marked a major step forward.
He said: “We have taken a significant step towards delivering leisure facilities that are fit for the future and meet the needs of our communities.
“We are committed to providing high-quality sports and leisure provision across Pembrokeshire, and where significant investment is required, we will not shy away from it. These facilities play a vital role in supporting long-term health and wellbeing.”
Health
Owain Wyn Evans highlights hearing health concerns across Wales
NEW research has revealed just how closely sound is linked to identity in Wales — but also raised concerns about declining hearing health across the country.
A study commissioned by Specsavers and fronted by broadcaster and drummer Owain Wyn Evans found that nearly half of adults in Wales have noticed changes in their hearing in recent years, yet many are failing to act.
Sound shapes Welsh identity
The research found that seven in ten people in Mid and West Wales (69%) say hearing a Welsh accent is what makes Wales feel most like home. Over half also pointed to the Welsh language (59%) and the sounds of the countryside (57%) as central to their sense of belonging.
Community events also play a key role, with 68% saying occasions such as Eisteddfodau and local fêtes bring people together through shared sound — more than those who cited singing at rugby or football matches (59%).
Overall, 65% of respondents said sound is an important part of their Welsh identity, with Welsh choirs (54%) and everyday language (53%) also featuring strongly. Around 40% said losing the ability to hear these sounds would make them feel less connected to Welsh culture.
Hearing issues on the rise
Despite this strong emotional connection to sound, the study highlights growing concerns around hearing health.
Some 45% of adults said they have noticed changes in their hearing in recent years. However, more than a quarter have taken no action.
Exposure to loud environments appears to be a key factor. Nearly three in ten people (29%) reported experiencing temporary muffled hearing or ringing in their ears after live music or gigs, while one in five (21%) said the same after visiting nightclubs.
Across Wales, 38% said they had experienced similar symptoms after live events, yet only 24% of those who noticed a decline in their hearing had a hearing check in the past two years. More than a quarter (28%) said they have taken no action and do not plan to.
Owain Wyn Evans shares personal experience
The findings are personal for Owain Wyn Evans, 42, who has experienced hearing changes himself.
The Ammanford-born broadcaster said: “I first noticed changes to my hearing about five years ago. I’ve been drumming since I was ten, often in very loud environments like rugby and social clubs, and over time I realised I was missing parts of conversations.
“It was a shock to be told there had been changes, but it made me take my hearing health seriously.
“Sound is such a huge part of who we are in Wales — from the countryside to the sea. Protecting our hearing means protecting those connections.”
Barriers to seeking help
Despite recognising the importance of hearing, one in three people (33%) admitted they have never taken steps to protect it. More than a third (38%) said they would feel more confident wearing glasses than using hearing devices.
For some, taking action has been life-changing. Cardiff-based former DJ Amal Luchmun, 56, said hearing loss had begun to affect everyday life.
“My hearing loss became a conversation killer,” he said. “I’d find myself guessing what people were saying and avoiding noisy environments because it was exhausting.
“Since getting a hearing device, the difference has been huge. I recently went to a Six Nations match and could hear everything clearly and chat easily with people around me.”
Experts urge early action
Annie Morris, head of clinical performance at Specsavers, said hearing changes often go unnoticed.
“Changes to our hearing usually happen gradually, and the brain adapts to missing sounds,” she said. “People often don’t realise how much they’re missing until it starts to affect conversations.
“On average, people wait around ten years before seeking help. While hearing loss can’t be reversed, acting early can slow further decline.”
She added that simple steps such as wearing ear protection in loud environments and booking regular hearing checks can make a significant difference.
Checks available across Wales
Specsavers stores across Wales offer hearing tests both in-store and through home visits for those unable to travel.
News
Wales faces infrastructure shortfall without urgent reform, commission warns
WALES risks falling behind on its long-term infrastructure needs unless major barriers to planning, funding and delivery are tackled, a leading advisory body has warned.
The National Infrastructure Commission for Wales (NICW) this week (Mar 23) published two major reports setting out what the country will need over the next 80 years — and why current systems are failing to deliver.
The Wales Infrastructure Assessment examines key sectors including energy, transport, water, digital and the circular economy, while a separate Infrastructure Delivery Report focuses on how projects can be better planned, funded and completed.
The Commission says that despite strong policies already in place, many major projects are delayed or fail to progress due to systemic problems. These include complex approval processes, short-term political and funding cycles, and a shortage of skilled workers.
It also highlights a lack of joined-up thinking across sectors, with transport, energy and digital systems often planned in isolation, leading to inefficiencies and missed opportunities.
Concerns were also raised about fragile confidence among communities and investors, driven by frequent policy changes, inconsistent engagement and uncertainty over long-term funding.
NICW has identified eight priority actions to improve delivery, including longer-term funding commitments, planning reform, better collaboration between sectors, investment in skills, and earlier engagement with communities.
Dr David Clubb, Chair of the Commission, said: “Wales has no shortage of ambition. What we face is a shortage of delivery. Unless we address the structural barriers in the system, we will not meet the needs of current or future generations.
“The next Senedd must be prepared to make long-term, and sometimes difficult, choices.”
The reports also stress the importance of better data and long-term planning, drawing on international approaches to support more informed decision-making.
With the Senedd election approaching, the Commission said the next Welsh Government will have a critical opportunity to reset how infrastructure is delivered — and warned that failure to act could undermine economic growth, climate targets and public confidence.
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