News
Council service centre to open for pre-booked appointments
THE PEMBROKESHIRE COUNTY COUNCIL Customer Service Centre at North Wing, County Hall, Haverfordwest is to re-open next month on an appointment-only basis.
The Council’s Customer Service Centres (CSC) have been closed as a result of the Covid-19 pandemic since March 2020.
With limited resources available, CSC staff were redeployed to the Test, Trace and Protect team as part of the Covid-19 response.
That important work continues but is now possible to release some staff and North Wing Customer Service Centre will re-open on Monday September 6th for those who have received appointments for housing-related matters.
Customers who arrive in person to the CSC will only be able to enter if they have received a housing-related appointment or if:
- They are unable pay online or direct into a bank or post office
- They are vulnerable and in crisis
The CSC will operate between 9am and 12pm and 1pm to 4pm.
Anyone attending for a pre-booked appointment is asked to follow staff instructions and adhere to the Covid-19 measures in place at that time to keep visitors and staff safe.
Cllr Neil Prior, Cabinet Member for Transformation, said: “We are pleased to be able to introduce this appointment system at North Wing Customer Service Centre from Monday 6th September and be able to assist customers who have received an appointment from the Housing team.
“At this time our hard working Contact Centre staff remain very busy and I would like to remind customers who have queries about Council services or issues they are facing, that information can often be found on the Council’s website at https://www.pembrokeshire.gov.uk/
“If you have not already done so, joining the Council’s My Account service is easy to do and offers a wide range of services that can be accessed online. See https://myaccount.pembrokeshire.gov.uk/ for more information.”
No decision has yet been made on the re-opening of the CSC at Argyle Street.
Customers are reminded that there are a series of straightforward methods to pay Council bills available, including several options that do not require payments in person:
1. Set up a Direct Debit:
Direct debit is a simple, convenient and safe way of paying bills. You can set up a Direct Debit to pay your Council Tax online at www.pembrokeshire.gov.uk/direct-debit
To set up a Direct Debit for Council Tax over the phone contact Revenue Services on 01437 764551. Customers will need to be the bill payer and have their bank account details to hand.
2. Pay Online:
Paying online is quick, safe and secure and is available 24 hours a day, seven days a week. To pay Council bills online visit: https://www.pembrokeshire.gov.uk/make-a-payment
3. Call the Automated Telephone Payment Line:
Call the Council’s payment line on 01437 775164. This is an automated service, available 24 hours, seven days a week.
4. Speak to the Council on the Phone:
Call the Contact Centre on 01437 764551 to pay using a credit or debit card. The Contact Centre is open between 9am and 5pm from Monday to Friday.
Customers who are unable to pay using the above online or telephone options and wish to pay by cash can request a Post Office payment card to allow payment of Council Tax and rent at Post Offices.
These are available from the Council’s Revenues Team and can be accessed directly as outlined below:
Customers can contact the Council Tax team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 in the next menu followed by option 4 for Council Tax. They will then be able to speak directly to a member of the Council Tax team to request a Post Office payment card. Alternatively, they can email [email protected] to request a payment card.
Customers can contact the Rent Team directly by dialling 01437 764551 and pressing option 1 for English; then option 2 followed by option 5 for Rents. They will then be able to speak directly to a member of the Rents team to request a Post Office payment card.
Alternatively, they can email [email protected] to request a payment card
Community
Tenby Summer Spectacular cancelled amid council row over harbour access
Organisers say popular charity events cannot safely go ahead without clear powers to control crowds
TENBY ROUND TABLE has announced that this summer’s Tenby Summer Spectacular events have been cancelled until further notice amid a dispute with Pembrokeshire County Council over crowd control at the harbour.
The events, which were due to take place on Sunday, August 16 and Sunday, August 30, have been a major feature of Tenby’s summer calendar for decades, drawing large crowds to the harbour for entertainment, food, drink and fireworks.
In a statement, Tenby Round Table said the decision had been made “with enormous sadness” and claimed it had been forced on organisers because of unresolved issues over the safe management of pedestrian access.
The organisation said it needed the council’s Public Realm department to use statutory powers to temporarily restrict pedestrian access through the event area when capacity is reached.
Organisers said the matter had first been raised with the council in September 2025 and again formally in writing in May 2026.
They said volunteers had attended meetings, commissioned professional health and safety consultants and worked on Event Management Plans, but claimed the council had still not provided a clear answer.
Tenby Round Table said: “PCC’s Public Realm department has had nine months to answer one question on safe and controlled access to the harbour. It has not done so.”
The group also alleged that recent written responses from the council contained factual inaccuracies and misleading statements about the relevant legislation.
It added that the council’s legal advice was understood to be provisional and still under internal review.
The cancellation is currently described as provisional, with organisers giving the council a final deadline of June 25 to provide what they describe as a clear, accurate and legally grounded answer.
Tenby Round Table said that if this is provided, it will do everything possible to reinstate the events.
The group said the Summer Spectacular had raised hundreds of thousands of pounds for local charities, sports teams, community groups and worthy individuals since it began.
It said the cancellation would be a devastating blow to those who benefit from the funds raised.
The statement added that organisers are still working with Dyfed-Powys Police and other relevant authorities ahead of a council licensing committee meeting in July, which is expected to consider whether the event licence should be renewed, amended or withdrawn.
The Herald has asked Pembrokeshire County Council for comment.

Charity
Sea shanties and street food bring crowds to Cardigan RNLI festival
SUNSHINE, sea shanties and street food helped draw hundreds of visitors to Cardigan RNLI Lifeboat Station on Saturday (Jun 20).
The station’s Sea Shanty and Street Food Festival brought together families, supporters and visitors from across the region for a day of maritime music, food and community spirit.
Traditional sea shanty groups performed throughout the event, with songs echoing around the lifeboat station, while street food vendors served a range of refreshments.
The event also gave visitors the chance to learn more about the lifesaving work carried out by the RNLI and its volunteer crews.
Cardigan RNLI thanked the performers, food vendors, volunteers, sponsors and supporters who helped make the day a success.
Bruce Harris, Launch Authority and event organiser, said: “It was wonderful to see so many people come together to support the station, enjoy the entertainment, and celebrate our maritime heritage.
“The atmosphere throughout the day was fantastic, and we are incredibly grateful to everyone who attended, performed, volunteered, and contributed to such a memorable event.”
The RNLI is the charity that saves lives at sea. Its volunteers provide a 24-hour search and rescue service around the United Kingdom and Republic of Ireland coasts.
The charity operates 238 lifeboat stations in the UK and Ireland and more than 240 lifeguard units on beaches around the UK and Channel Islands.
Since the RNLI was founded in 1824, its lifeboat crews and lifeguards have saved more than 146,700 lives.
News
Who is Andy Burnham, the Prime Minister-in-waiting?
The Greater Manchester mayor has spent years outside Westminster, but Starmer’s resignation has placed him on the brink of Number 10
ANDY BURNHAM has spent years being described as Labour’s future. Today, that future appears to have arrived.
Following Sir Keir Starmer’s resignation announcement, the Mayor of Greater Manchester is now widely regarded as the overwhelming favourite to become Labour leader and Britain’s next Prime Minister.
For many people outside politics, Burnham is best known as the outspoken mayor who challenged Boris Johnson’s government during the COVID-19 pandemic. But his political career stretches back more than twenty years and includes some of the most senior jobs in government.
Born in Merseyside in 1970, Burnham grew up in a working-class family and has always remained closely associated with his northern roots. A lifelong Everton supporter, he has often spoken about the importance of community, public services and opportunity for ordinary families.
After studying English at Cambridge University, he worked briefly in journalism before entering politics. He was elected Labour MP for Leigh in Greater Manchester in 2001 and quickly became one of the party’s rising figures.
Under Tony Blair and Gordon Brown, Burnham climbed the ministerial ladder. He served as Chief Secretary to the Treasury, Culture Secretary and later Health Secretary, giving him experience across some of the most important departments in government.
His first bid for the Labour leadership came in 2010, after Labour’s general election defeat. He lost to Ed Miliband, but the campaign raised his profile significantly. Five years later, he ran again, only to be defeated by Jeremy Corbyn in the contest that transformed Labour politics.
Rather than remain on the Westminster backbenches, Burnham made a bold move in 2017 by standing for the newly created role of Mayor of Greater Manchester. He won comfortably and went on to become one of the most recognisable regional politicians in Britain.
His national profile grew sharply during the pandemic, when he publicly challenged the UK Government over restrictions and financial support for northern cities. His confrontation with Downing Street won him praise from voters who felt their communities were being ignored by Westminster.
Supporters say Burnham’s appeal lies in his ability to connect with traditional Labour voters while remaining acceptable to the party’s centre ground. They see him as authentic, approachable and more in touch with everyday concerns than many Westminster politicians.
Politically, Burnham has championed greater devolution, arguing that power should be moved away from London to regions and nations across the UK. He has also backed transport reform, stronger public services and economic policies aimed at spreading growth beyond the South East of England.
For Wales, a Burnham premiership would be watched closely. He would inherit a Labour Party still reeling from its collapse in the Senedd election, where Plaid Cymru emerged as the dominant force in Welsh politics.
His emphasis on devolution may be welcomed in Wales, but he would face immediate pressure to show that any new relationship with the nations of the UK is more than rhetoric.
Critics argue that Burnham can be short on detail and long on broad messages. Others point out that he has spent nearly a decade outside Westminster and would need to rebuild relationships quickly in Parliament.
Despite those concerns, few figures in Labour possess his combination of experience, public recognition and electoral success. His victory in the Makerfield by-election returned him to the House of Commons and immediately intensified speculation about Starmer’s future.
Now, with Starmer stepping aside, that speculation appears close to becoming reality.
If Burnham secures the Labour leadership without a serious challenger, as many expect, he will become Britain’s next Prime Minister and inherit a government facing economic pressure, political division and a public increasingly impatient for change.
For a politician who has spent years waiting in the wings, the moment may finally have arrived.
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