News

KFC apologises after Pembroke Dock customer finds ‘blood’ in burger

Published

3 years ago

January 19, 2022

AFTER ordering her family food from KFC through UberEats, an 8-months-pregnant mother from Pembroke Dock made a disgusting discovery.

Laura John, 23, from Pembroke Dock took to social media on Monday, January 17, where she described finding “human blood” on her food.

After making the discovery, Miss John took the ‘bloodied’ food down to the store and asked for the manager.

Laura, who spoke to The Herald, initially hoped the deep red on her food was beetroot juice but the truth soon dawned on the shocked mother.

When she returned the ‘bloodied’ Mini-Fillet Burger to the Pembroke Dock restaurant, she spoke to the manager there who, at first, dismissed the claims and told Laura it “must’ve been her blood”.

Laura said: “He [the manager] then went and asked his staff if anyone had cut themselves, then he was told that a member of staff cut their finger and put a plaster on.

“Then [the staff member] threw an unfinished ‘bloodied’ burger in the bin but continued to make food even though the blood had already come through the plaster again, all of this was going on while he was making other burgers and the store still packed them and sent them out.”

“No gloves were applied, the only person in the store who was wearing gloves was the cleaner, and [the staff member] still carried on making people’s food.

“The manager tried to make an excuse to justify this being normal and started raising his voice at me. I was offered a refund, which I turned down, but I am still to receive an apology from him or his staff for this.

“It is disgusting how such a big establishment can be serving food like this.”

Laura’s experience didn’t end there with the manager, after he had apparently refused to apologise, he then “shouted across the restaurant saying I am not welcome in his store again and to leave.”

We sent the image Laura took of her ‘bloodied’ meal to KFC, which prompted a spokesperson for the fast food firm to tell The Herald: “We’re really sorry this wasn’t caught in the kitchen.

“It’s completely understandable that Laura was put off her meal.

“We’ve got strict hygiene and quality processes in all our restaurants to prevent this from happening and whilst this was an isolated incident, the Pembroke Dock team are working hard to make sure it doesn’t happen again.

“We’re in touch with Laura and hope that we can make things right.”

When we spoke to Laura last night, we told her what the KFC spokesperson had said and Laura told The Herald that, at that time, no-one from KFC had spoken to her.

They have now spoken to Laura and told her that they are investigating the incident and will contact her again in 5 days time with their findings.

Community

Tractor run lights up Pembrokeshire and raises funds for charity

Published

1 day ago

December 21, 2024

Tom Sinclair

THE PEMBROKESHIRE ILLUMINATED TRACTOR RUN took place today (Dec 21), raising funds for two vital charities: the Catrin Vaughan Foundation and Wales Air Ambulance.

Starting at Clarbeston Road AFC at 6:00pm, the brightly lit convoy of nearly 200 tractors made its way through Withybush Hospital and Haverfordwest High Street before finishing at the Pembrokeshire County Showground.

The annual event has become a highlight of the festive calendar, drawing large crowds to witness the spectacle of tractors adorned with colourful lights and decorations.

Funds raised from the event will support the Catrin Vaughan Foundation, which provides crucial assistance to families facing hardship, and the Wales Air Ambulance, delivering life-saving emergency medical care across the region.

Organisers praised the dedication of local farmers and volunteers, whose commitment ensures the event’s continued success year after year.

(Image: Nia Marshall/Facebook)

Business

Ferry Terminal ‘extremely busy’ due to ongoing Holyhead closure

Published

1 day ago

December 21, 2024

Tom Sinclair

PEMBROKE DOCK Ferry Terminal has been experiencing significant congestion today as ferry services remain under immense pressure following the closure of Holyhead Port earlier this month.

The disruption, caused by storm damage, has rerouted ferry traffic through Pembrokeshire, leading to long queues and crowded facilities at the terminal.

The Herald can confirm that it has been very busy today with cars, lorries, and foot passengers queuing in large numbers. Staff are working tirelessly to manage the influx, directing vehicles and assisting passengers as they prepare to board the heavily booked ferries.

A spokesperson for the Port of Milford Haven said: “We are working closely with ferry operators and local authorities to ensure traffic flows as smoothly as possible, but the sheer volume of vehicles is causing unavoidable delays.”

Travelers are being urged to arrive early for their sailings and to remain patient as the terminal operates at full capacity.

Both Stena Line and Irish Ferries have increased capacity on their Pembrokeshire routes, deploying larger vessels, including the Stena Adventurer and the MV James Joyce, to handle the surge in demand.

From our position at the terminal, our photographer has captured photos showing long lines of vehicles, groups of foot passengers carrying luggage, and port staff coordinating efforts to ease congestion.

Authorities are advising non-essential travelers to consider rescheduling their journeys where possible and to monitor updates from ferry operators closely.

(Photos: Martin Cavaney/Herald)

Community

Festive celebrations at St Davids Cathedral this weekend

Published

1 day ago

December 21, 2024

Tom Sinclair

ST DAVIDS Cathedral is set to host two special events on Sunday (Dec 22), offering a blend of joyful participation and traditional carol singing to mark the Christmas season.

In the morning, families are invited to the Scratch Nativity at 11:00am. Attendees are encouraged to come dressed as wise men, angels, sheep, or shepherds and take part in an unrehearsed retelling of the Christmas story. Canon Leigh described the event as: “Complete, wonderful chaos for an hour… but with some poignant, thought-provoking moments to centre ourselves on the real meaning of Christmas.”

Later in the evening, the Festival of Nine Lessons and Carols by Candlelight will take place at 7:00pm, featuring the Cathedral Choir. The event, steeped in tradition, will see the cathedral bathed in candlelight as carols and scripture readings fill the historic space.

Doors will open at 5:45pm for those seeking unreserved seating, and a large turnout is expected for this beloved Christmas celebration.