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Tom Sawyer: Ideas and action from Milford Haven’s new port boss

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HERALD EDITOR TOM SINCLAIR SPEAKS TO THE NEW CHIEF EXECUTIVE OF THE PORT OF MILFORD HAVEN, TOM SAWYER

HE started off his working career, at 18, as an assistant at the Buchan Ness Lighthouse in Boddam, Scotland. So, the Port of Milford Haven’s new Chief Executive’s first post was linked to the sea. But then, following his father’s footsteps, he then joined the RAF – so how did a man who spent 26 distinguished years serving on land and in the air become the boss of one of the UK’s busiest ports?

Tom Sawyer: Took control of the Port of Milford Haven at the end of April (Image Herald)

Tom Sawyer took control of the port at the end of April. He spent his many RAF years working on forces’ air-land integration. During our two-hour chat in his office, which has a huge window overlooking the waterway, he explained how his military service had taken him to such danger zones as Northern Ireland, Afghanistan, and Sierra Leone. We touched on how Russia had been doing this badly, leading to heavy losses in the Ukraine conflict. But we weren’t there to talk about the crisis in Ukraine, except to discuss if it would impact on port operations, so more on that later.

Mr Sawyer left the military in March 2011 and spent the next six and a half years working with QinetiQ. Whilst there in 2017, he led the initial business set up and strategy development of BQ Solutions, a Joint Venture in Qatar. Then, as the Business Development and Solutions Director, he was in the vanguard of the engagement into Qatar’s Ministry of Defence and its Armed Forces and played a central role in winning and delivering significant business that provided his clients with operational and commercial advantage.

This business experience, plus working for four and a half years in the firm he helped to create, combined with skills from his time in the military running air bases has stood him in good stead for his new role at the Port.

Mr Sawyer explained that an airport is a kind of port after all with “much of the same safety-critical and environmental considerations.”

Mr Sawyers’ promise when he joined the port just seven weeks ago was to: “build for the future and ensure the long-term relevance of the Port to the region and nation.”

A TIME FOR CHANGE

Mr Sawyer is taking the reins at the Port of Milford Haven at a time of innovation and exciting plans for change.

And building for the future he certainly is already; I spoke to the Port’s new Chief just one day after he had been at The Houses of Parliament, as part of the Milford Haven Waterway Future Energy Cluster. The two local MPs, Simon Hart and Stephen Crabb were both there – as was the Business, Energy and Clean Growth Minister Greg Hands.

Members of the Haven Waterway Future Energy Cluster – including Blue Gem Wind, Cambrian Offshore, DP Energy, Dragon LNG, ERM, Marine Energy Wales, RWE, Valero, Prosperity Energy, the Port of Milford Haven, South Wales Industrial Cluster, Offshore Renewable Energy Catapult and Pembrokeshire County Council – are working collaboratively to promote the Milford Haven Waterway’s pivotal role in delivering the UK’s net zero ambitions, offering a whole energy cycle solution that will ‘unlock accelerated transition, whilst stimulating economic growth.

Mr Sawyer admits it’s a big plan, with Milford Haven having the potential to provide 20% of the UK Government’s low carbon hydrogen production target by 2030 as well as 10% of its floating offshore wind target.

“One of the things we have is a steady wind supply in Wales”

Heavy lift: The turbine under construction in Pembroke Dock (Image: Herald)

“We have tide and wind energy, and we need to adapt for these opportunities.”

We spoke about the £60 million Pembroke Dock Marine programme, which is designed to place Pembrokeshire at the heart of global zero carbon marine energy innovation while also helping tackle climate change.

The programme is expected to generate £73.5 million a year to the regional economy.

As well as having application across other blue economy industries, Pembroke Dock Marine will create the right conditions for the marine energy industry to flourish as the UK moves towards net zero decarbonisation targets.

Pembroke Dock Marine’s drive to maximise innovation and operational efficiencies will seek to drive down the cost of marine energy, while acting as a foundation programme that will support the growth of new initiatives in the region.

VALERO

As shipping movements currently account for 75% of the Port’s revenue I asked if he thought there was a future for the continued operation of Valero oil refinery in the long term. The plant is over fifty years old now, and some staff there have said it is showing its age.

In a nod to the predicted continuation of oil refining operations in Milford Haven, Tom Sawyer said: “The long-term future of Valero is in being here.”

Explaining that he could not speak for the management of Valero, he did say: “The refinery makes money, is thriving, and is operating at full speed.”

Valero Oil Refinery, Milford Haven (Image: PA)

Pointing across to the window he said: “There is barely a day when there is an empty berth on the jetty over there.”

“There will be oil tankers coming in and out of this harbour for the next twenty or thirty years. Hydrogen and electric vehicles cannot replace fossil fuels overnight.”

“In addition, there are other products such as bitumen which cannot be replaced by a hydrogen alternative.”

OBJECTIVES

I asked Mr Sawyer about how he saw his new role, and to define objectives. He said: “I see myself as the current custodian of this trust port. My aim is that when I do eventually hand over this office to the next chief executive, that I do so with the Port in a better state than when I took it on.”

“75% of what we do is move ships, and we must continue to do that in a safe, resilient, reliable way and provide the right services for our stakeholders.”

New boss: I am the current custodian of this trust port (Image MHPA)

In relation to stakeholders and the wider community, he added: “The Port does have social obligations”

“I look out of my window every day and see a multi-million-pound industry, but at the same time I am aware that around 30% of children in Pembrokeshire are living in poverty.”

“That’s something we need to look at and work collaboratively with our stakeholders and partners on”, he said.

The new Port boss promises that he is committed to the local community, stating the Port’s role as a Trust Port to “contribute to the future prosperity, quality of life and wellbeing of the people of Pembrokeshire”.

He explained the importance of the Port to the locality in economic terms, explaining that the Port supports 200 jobs directly – mostly employing local people – and that the energy sector around the Port provides, according to early recent economic analysis by Cardiff Business School – around 3,500 jobs in the communities immediately surrounding the Waterway.

Mr Sawyer added that he wanted to promote the Port’s Community Fund and the Green Energy Fund.

He said: “We have funding in place to support worthwhile causes in the local community. I feel that we need to promote our Community Fund more as last year it was not fully subscribed.”

There will be more information in The Herald in the coming weeks about these two funds.

DOCKS DEVELOPMENT

The Milford Waterfront development is something that Mr Sawyer says would continue. He praised the business partnership with The Celtic Collection in running the new 100-bedroom hotel on the marina.

He said: “In regard to the development of the area further, I am keen that this is done in such a way that it should benefit the town centre and not distract from it.”

Miflord Haven Docks Masterplan (Image: MHPA)

Mr Sawyer said that access between Milford Haven’s Charles Street and the Waterfront could be improved to facilitate this.

He said that he wanted there to be “more to do” at Milford Waterfront, and he said he did not want there to be only “places to eat and drink” but a range of activities to make the area more of an attraction – an example cited was a new canoe and kayaking businesses which was due to open soon near the old Cosalt building.

IMPROVEMENTS

We spoke about the November 2018 flood in Lower Priory and Havens Head.

There had been controversy at the time, with Stephen Crabb MP calling on the Port to take responsibility for the flooding. That never happened.

Mr Sawyer said: “There is a corporate recognition within the Port that communications between the various agencies and with residents were poor, and that things could have been handled better.

“There was no liability for the flood apportioned to the Port, but we should have been more forthcoming and supportive earlier on.

The Priory Inn, Lower Priory, Milford Haven on November 9 , 2018 (Pic: Herald)

“We do understand that we have a role in collective community responsibility.

Mr Sawyer added: “The Port of Milford Haven commissioned its own analysis, in which we found that no activity would have made any difference in preventing the flood, given the tidal nature of the docks.

“We have invested significantly on improvements – such as new covers for culverts – and these modifications will make it safer for our team to deliver a new ‘good housekeeping’ plan, ensuring that rubbish can be kept clear of the culverts.” The Port is also working collaboratively with PCC to look at longer term improvements.

THE RUSSIA-UKRAINE WAR

Mr Sawyer explained that the Port, which handles 20% of the UK’s seaborne trade, had to conduct more checks now to ensure compliance with sanctions against Russia. He said: “We have a due diligence process and are conducting checks and balances on embargoed items.

“We have a new system of multiple checks on cargoes and produce a daily assurance list to ensure that all cargo meets the threshold (of being legal),”

He added that despite sanctions, which the Port would monitor carefully, it was unlikely that there would be a turndown in business.

Health

Phone calls to reduce GP visits for 42% of patients this winter

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NEW research from the Royal Voluntary Service has shown that a simple phone call could significantly impact well-being, reducing GP visits by 42% among patients who receive regular telephone support.

The charity urges those feeling isolated this winter, particularly the elderly, to use telephone support services as a way to improve health and free up GP appointments, potentially reducing waiting times. It is estimated that if people experiencing loneliness in later life reduced their GP visits by just one appointment a year, this could free up 588,000 appointments annually.

As winter approaches, the Royal Voluntary Service reports that isolation can sharply increase, especially for adults over 75, with nearly half (47%) of people in this age group feeling lonelier in the colder months. Among those who live alone, one in six say they feel forgotten during winter, and 20% report having no one to turn to for emotional support.

In addition to loneliness, older generations face several winter worries, including increased heating costs, cited by 55% of respondents, and reduced ability to go out, which 29% said they dreaded as winter sets in.

To address these challenges, Royal Voluntary Service has launched the Stay Safe, Warm and Well campaign in partnership with Yakult. The campaign provides a guide for practical and emotional winter preparation, encouraging sign-ups for telephone support services and offering access to the Virtual Village Hall online community for events and activities. Practical advice on money-saving and energy-saving tips is also available through the guide.

Royal Voluntary Service Ambassador Elaine Paige, who has herself made support calls for the charity, described the positive impact these calls can have. “A warm, friendly phone call can transform someone’s day. Some conversations leave you smiling long after the call ends—something we could all use, especially in winter. For those facing the season alone, there are amazing people ready to remind you that you’re not alone,” she said.

The charity’s support services match volunteers with individuals across the UK for friendly chats, reducing isolation and boosting mental health. Catherine Johnstone CBE, Chief Executive of Royal Voluntary Service, said: “The feedback that conversations with volunteers are helping people to visit their GP less is testament to the value of connection.”

Yakult Marketing Manager Reshma Patel added: “Our research with Royal Voluntary Service shows that one in four adults over 75 feel they’d benefit from practical and emotional support over winter. We are committed to helping people access the Stay Safe, Warm and Well guide to support their overall well-being.”

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Crime

Welsh shop workers face ‘surge in shoplifting linked violence and abuse’ says union

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A NEW survey by retail trade union Usdaw has revealed disturbing figures on the abuse, threats, and violence endured by Welsh shop workers, with incidents increasingly linked to shoplifting. Released during Respect for Shop Workers Week, which runs from November 11 to 17, the statistics highlight a troubling trend that is impacting thousands of retail employees.

Usdaw’s survey, based on responses from over 4,000 retail staff, shows that in the past year:

  • 69% experienced verbal abuse.
  • 45% were threatened by customers.
  • 17% were assaulted.

Usdaw General Secretary Paddy Lillis commented on the findings, saying: “Shop workers deserve far more respect than they receive. These reports from Welsh retail staff make grim reading. It is shocking to see over two-thirds of our members subjected to abuse, threats, and violence. Seven in ten of these incidents are related to theft, much of it tied to addiction and organised crime.”

Usdaw’s survey suggests that shoplifting is increasingly becoming a flashpoint for violence. Many shop workers report encountering hardened criminals who appear to steal goods “to order” or to fund addictions. According to the union, incidents are on the rise across Wales, with police-reported shoplifting up by 33% in the past year.

Usdaw member testimonies paint a vivid picture of the dangers faced on the shop floor:

  • One respondent described being “spat at, pushed against a wall, punched, and threatened with a knife.”
  • Another reported that, after refusing to sell alcohol, they were told to “F**k off” and threatened with a beating by a group of five.
  • Others spoke of being punched, spat on, and verbally abused, with threats that often left lasting emotional scars.

New measures on the horizon

Usdaw has been calling for greater legal protection for retail workers for years, and it appears these calls are finally being heard. The recent Crime and Policing Bill, announced in the King’s Speech, proposes to:

  • End the £200 threshold for prosecuting shoplifters, which has been a source of frustration for retailers.
  • Introduce town centre banning orders for repeat offenders.
  • Allocate funding for tackling organised shoplifting and increase police presence in shopping areas.

“We welcome these new measures and hope they will provide much-needed protection,” said Mr. Lillis. “After 14 years of neglect under successive Tory governments, we are encouraged by the steps the new Labour government is taking to address the retail crime epidemic.”

As Christmas approaches—a time when retail crime tends to peak—Usdaw is urging the public to “respect shop workers” and remain calm as stores become busier.

Usdaw, which represents around 360,000 members, primarily in retail, launched its Freedom From Fear Campaign to tackle the growing issue of violence against shop workers. The final results of the 2024 survey are expected in March 2025.

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Charity

Milford Haven RNLI celebrates heartfelt donation from Neyland Ladies Choir

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MILFORD HAVEN RNLI Fundraising Group received a generous donation of over £1,000 from Neyland Ladies Choir this October, marking a touching tribute to Mrs. Dorothy Beckett, one of the RNLI’s longest-standing supporters.

The Neyland Ladies Choir held a special concert at St. Mary’s Church on Waterloo Road, Hakin, to celebrate Dorothy Beckett’s 90th birthday. A lifelong supporter of the Royal National Lifeboat Institution (RNLI), Dorothy has played a crucial role in lifeboat fundraising in the Milford Haven area, dating back to the 1970s. She was instrumental in establishing the Hakin Point RNLI fundraising group, which has raised over £500,000 to support the RNLI’s lifesaving work.

The concert’s proceeds were presented in a moving ceremony at Bethesda Baptist Church in Neyland. Accepting the donation on behalf of the RNLI were Steve Lewis, Chairman of the fundraising group, and Thomas Kehoe, Deputy Coxswain of the Angle Lifeboat.

Adding to the evening’s celebrations, Alice Coleman, RNLI Community Manager, presented Dorothy with the Long Service Medal, recognizing her fifty years of dedication to the institution. This award, given by the RNLI, honors Dorothy’s unwavering commitment to saving lives at sea.

“Thank you, Neyland Ladies Choir and Dorothy Beckett,” said the RNLI in a heartfelt message to the community. “Your support and dedication mean the world to us.”

The Milford Haven RNLI Fundraising Group encourages supporters to share and spread the word, hoping that Dorothy’s legacy inspires continued community support.

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