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Health

New way to access mental health and wellbeing support launched in Hywel Dda

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A SINGLE point of contact for well-being and mental health for people living in Carmarthenshire, Ceredigion and Pembrokeshire launches today (Monday 20 June).

Hywel Dda University Health Board is the first health board in Wales to launch a dedicated mental health advice service, offering support for all age groups through the established 111 call line. From today people will be able to access the service by phoning 111 and selecting option 2 where they will be put through to a mental health practitioner.

The service will be accessible 7 days a week from 9.00am through to 11.30pm, with plans in place to move to a 24/7 operating hours later in the year.

Deputy Minister for Mental Health, Lynne Neagle, said: “This new service will improve access for urgent mental health support and todays launch at Hywel Dda marks the start of the all Wales roll-out.

“We have provided £6m in government funding to support health boards to implement this key service which will be accessed via 111 and press 2 for mental health. Our aim is for 24/7 coverage across all of Wales by the end of the year.”

Andrew Carruthers, Director of Operations for Hywel Dda University Health Board: “When we began the Transforming Mental Health journey we had a clear ambition to move away from a traditional service model to redesigning services for the benefit of local people.

“The development of a single point of access has remained a priority for the health board and provides a foundation for future mental health services which are patient centred, responsive, and accessible.

“I’m incredibly proud that we are the first health board in Wales to go live with this service. It’s truly been a team effort and I’d like to thank everyone involved.”

Liz Carroll, Director Mental Health & Learning Disabilities, Hywel Dda University Health Board commented: “We really welcome the opportunity to be the first health board in Wales to go live with the Mental Health 111 service.

“We are pleased to say that we have had a really enthusiastic response from our staff and our key stakeholders in the development of this.

“This service will enable our population to access a single point of contact that can be used by those who want to seek information from themselves or loved ones in relation to mental health concerns or queries.

“Importantly those are operating the service will have the ability to assist in directing individuals to those services that best meet their requirements providing timely access.”

Superintendent Ross Evans, Dyfed-Powys Police lead for Mental Health added: “We welcome this new service and acknowledge the work of Hywel Dda UHB, Welsh Government and key stakeholders in achieving this milestone.

“All of our control room staff have received additional mental health training in readiness and we will continue to work closely with health colleagues who are delivering the service.

“Our collective focus continues to be on ensuring swift access to the best and most appropriate services.”

This service forms part of the National Six Goals for Urgent and Emergency Care Programme aimed at “right care in the right place first time” principle, and has been designed from looking at best practice models in Scotland and England as well as learning from key local stakeholders including service users, staff, West Wales Action for Mental Health and the Community Health Council.

The need for a single point of contact was highlighted as part of the health board’s public consultation on Transforming Mental Health Services in 2017.

For news and updates from Hywel Dda University Health Board, visit: https://hduhb.nhs.wales/news/press-releases/

Health

Eluned Morgan on NHS: ‘I’ve listened, I’ve heard, I’m making it happen’

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FIRST Minister Eluned Morgan is set to announce an additional £22 million to tackle NHS waiting lists, bringing the total funding commitment to £50 million in a bid to address the longest delays in NHS Wales.

The announcement will form a key part of her speech at the Welsh Labour Conference on Saturday in Llandudno, marking her first as Welsh Labour Leader. Morgan will emphasise the strength of partnership between the Welsh and UK Labour Governments, showcasing their shared commitment to delivering for the people of Wales.

The funding pledge comes two weeks after Rachel Reeves unveiled a historic £21 billion funding settlement for the Welsh Government—the largest since devolution. Drawing on her summer listening tour, where she engaged with thousands across Wales, Morgan will declare: “I’ve listened, I’ve heard, I’m making it happen.”

Focus on NHS and Green Growth

During her tour, the First Minister heard the pride people feel for the Welsh NHS and its workforce, as well as the importance of safeguarding its future. Today’s funding boost underscores Welsh Labour’s commitment to addressing key issues, distinguishing it as the only party serious about governance and delivery.

In addition to NHS investment, Morgan will highlight her administration’s ambitions for green jobs and growth. Five new renewable energy projects are set to be unveiled, alongside plans to streamline infrastructure planning by 12 weeks—a move aimed at accelerating progress in Wales. These initiatives are expected to create hundreds of skilled jobs, reinforcing Labour’s commitment to a greener, more prosperous future.

Conservative Perspective on NHS Wales

The Welsh Conservatives have expressed concerns regarding the current state of NHS Wales. They have highlighted issues such as prolonged waiting lists and underfunding, attributing these challenges to longstanding Labour governance. In a recent statement, the Welsh Conservatives emphasized the need for increased investment and support for NHS staff, proposing the establishment of an NHS Covenant to guarantee such commitments.

Additionally, the Welsh Conservatives have criticized the Labour Government for not allocating the full Barnett consequential funding to the Welsh NHS, arguing that this shortfall has exacerbated existing challenges within the health service.

Delivering for Wales

The Conference will celebrate the achievements of the Welsh Labour Government while setting out its future priorities. From tackling NHS challenges to driving renewable energy development, the event will demonstrate Morgan’s focus on the issues that matter most to the people of Wales.

Eluned Morgan’s speech is expected to reaffirm Welsh Labour’s ambition to lead with purpose, listening to the public and working closely with the UK Labour Government to deliver tangible results.

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Health

Phone calls to reduce GP visits for 42% of patients this winter

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NEW research from the Royal Voluntary Service has shown that a simple phone call could significantly impact well-being, reducing GP visits by 42% among patients who receive regular telephone support.

The charity urges those feeling isolated this winter, particularly the elderly, to use telephone support services as a way to improve health and free up GP appointments, potentially reducing waiting times. It is estimated that if people experiencing loneliness in later life reduced their GP visits by just one appointment a year, this could free up 588,000 appointments annually.

As winter approaches, the Royal Voluntary Service reports that isolation can sharply increase, especially for adults over 75, with nearly half (47%) of people in this age group feeling lonelier in the colder months. Among those who live alone, one in six say they feel forgotten during winter, and 20% report having no one to turn to for emotional support.

In addition to loneliness, older generations face several winter worries, including increased heating costs, cited by 55% of respondents, and reduced ability to go out, which 29% said they dreaded as winter sets in.

To address these challenges, Royal Voluntary Service has launched the Stay Safe, Warm and Well campaign in partnership with Yakult. The campaign provides a guide for practical and emotional winter preparation, encouraging sign-ups for telephone support services and offering access to the Virtual Village Hall online community for events and activities. Practical advice on money-saving and energy-saving tips is also available through the guide.

Royal Voluntary Service Ambassador Elaine Paige, who has herself made support calls for the charity, described the positive impact these calls can have. “A warm, friendly phone call can transform someone’s day. Some conversations leave you smiling long after the call ends—something we could all use, especially in winter. For those facing the season alone, there are amazing people ready to remind you that you’re not alone,” she said.

The charity’s support services match volunteers with individuals across the UK for friendly chats, reducing isolation and boosting mental health. Catherine Johnstone CBE, Chief Executive of Royal Voluntary Service, said: “The feedback that conversations with volunteers are helping people to visit their GP less is testament to the value of connection.”

Yakult Marketing Manager Reshma Patel added: “Our research with Royal Voluntary Service shows that one in four adults over 75 feel they’d benefit from practical and emotional support over winter. We are committed to helping people access the Stay Safe, Warm and Well guide to support their overall well-being.”

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Health

Over 1500 patients in Wales blocked from leaving hospital

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THE First Minister Eluned Morgan has been pressured on her government’s failure to clear hospital beds in Wales, leading to delays for people seeking urgent medical care.

According to a report from BBC Wales, there are currently 1,600 patients across Wales waiting to be discharged from hospital compared to England where there are currently 12,000.

However, when comparing population sizes, it’s revealed that Wales is performing worse than its closest neighbour, with 0.05% of the population of Wales stuck in hospital beds compared to 0.02% in England.

The Welsh Labour government have been criticised for their failure to clear out backlogs in the system,

The Liberal Democrats have now called on the Welsh Government to provide urgent social care funding to local authorities to help alleviate pressures on the NHS in Wales.

Speaking in the Siambr on Tuesday, The Leader of the Welsh Liberal Democrats Jane Dodds MS described how over twenty years of Welsh Labour government in Wales had let to a “desperate situation in our NHS, with services nearing breaking point.

Welsh Labours refusal to change their approach and fix a system clogged up by mismanagement is directly responsible for the current situation faced by thousands of patients.

Delays in discharging patients from hospitals are placing huge pressures on both staff and those awaiting care, but there is a way out of this mess and the answer lies in social care.

I have been told by numerous professionals working in healthcare that the first step towards fixing our NHS is made by providing local authorities with the funding to fix social care services within their respected areas.

By dedicating adequate investment into our social care services, we can make life easier for patients discharged from hospital while also lifting the strain on health services throughout Wales.”

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