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Renewed urgency needed to bolster financial support for struggling water customers

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EFFORTS to bolster financial support for households in Wales struggling to afford their water bill must succeed amid growing pressure on customers’ finances, the Consumer Council for Water has said.

CCW has called for renewed urgency in putting in place a new universal water affordability scheme to provide fair, consistent and sustainable financial help for the 1.5 million households across Wales and England living in water poverty.

It comes as the water consumer watchdog’s annual Water Matters report reveals a steep rise among the unemployed, students and disabled customers, who say their water bill is unaffordable.

Just over a third of bill payers in Wales (36%) who took part in the survey said their finances had got worse during the past year, as the cost of living crisis continues to deepen and with the prospect of further inflation-busting energy bill rises looming this autumn.

CCW has been working with water companies in Wales as part of its independent review of water affordability to bring immediate relief to struggling households through a raft of changes. These include improving the promotion of and access to existing water company assistance schemes.

However, CCW continues to campaign for the introduction of a new universal water affordability scheme that would provide fair and consistent support for low-income households. The scheme would replace existing individual water company social tariffs, which remain hampered by funding constraints and variations in eligibility criteria.

Rhodri Williams, Wales Chair of CCW – the voice for water consumers, said: “Soaring living costs are putting an intolerable strain on some of the most vulnerable households in Wales and we’re determined to ensure water bills don’t add to people’s worries.”

“Water companies in Wales are already doing a huge amount to support those in crisis but we must seize the opportunity to introduce a new water affordability scheme that will provide meaningful and sustainable support for those that need it most.”

The Welsh and UK governments established a development group to explore the proposal of a new water affordability scheme. New legislation would be needed to implement the changes but CCW wants to see the scheme launched no later than April 2025.

CCW’s latest survey findings show about 1 in 8 households in Wales currently consider their water bill to be unaffordable. That rises to around 1 in 5 among the unemployed, students and households with a disabled occupant.

The report also shines a light on the wider views of customers about the services they receive from their water company.

It found that overall satisfaction with water services in Wales remains very high at 93 per cent, while 86 per cent of households were satisfied with their sewerage service.

Fewer customers than the previous year felt what they were being charged by their water company was fair – slipping from 72 per cent to 62 per cent. However this could be a reflection of the wider financial pressures customers are experiencing due to the cost of living crisis.

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New 45-metre wind turbine set to be built near Fishguard

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A CALL to replace a Pembrokeshire community wind turbine which has raised more than £76,000 for local groups with a larger one has been backed despite a recommendation to refuse.

In an application before Pembrokeshire County Council’s planning committee meeting of January 14, Abergwaun Community Turbine Ltd, through agent Machynlleth-based Dulas Ltd sought permission for a larger turbine to replace the existing Abergwaun Community Turbine.

The proposed turbine, in a pasture field at Trebover Farm, to the south of Fishguard, would be 67m tall, the existing 2015 one being 45 metres.

In supporting statements, parent company Transition Bro Gwaun said: “The Community Climate Fund (CCF) is the mechanism by which Transition Bro Gwaun (TBG) is fulfilling our ambition of funding projects in Fishguard, Goodwick and across North Pembrokeshire, using income from the community wind turbine.

“The core themes for grants are climate change mitigation and adaptation, enhancement of biodiversity and improvements to community resilience through promotion of community engagement and resource sharing.”

Profit generated by sale of electricity from the turbine is split 50:50 between TBG and Parcy-Morfa Farms Ltd through the jointly-owned trading arm, Abergwaun Community Turbine, with community grants awarded through TBG’s Community Climate Fund, amounting to £76,036 to date.

2024 awards of £20,917 were made to six projects, including Theatr Gwaun, Parc Cerrig Growers, Caerhys Organic Community Agriculture, and Nevern Valley Veg.

The scheme was recommended for refusal on the grounds including “significant detrimental visual impact” on the area, “including areas of high sensitivity in the Pembrokeshire Coast National Park and in Fishguard,” on the Conservation Areas of Goodwick, Fishguard and Lower Town, Fishguard.

At the January meeting, local member Cllr Jordan Ryan made a call for the scheme to be approved against officer recommendations: “I think it’s a good application, I think it’s good for Pembrokeshire; a single wind turbine isn’t going to affect people in the area too greatly.”

He was backed by Cllr Alistair Cameron, who said he supported the scheme due to “the need to tackle climate change and the economic benefit to the area,” adding: “We have to accept some visual consequences from that, that’s the reality we are in.”

Another in support was Cllr John T Davies, himself the owner of a windfarm scheme, who pointed out the existing turbine was granted on appeal, with any refusal of the latest scheme potentially being overturned by a planning inspector.

The committee’s unanimous backing of the proposal takes the form of a ‘minded to’ support, meaning the proposal will return after a ‘cooling-off’ period to a future meeting as it is against an officer recommendation, and, if supported a second time, will ultimately have to be decided by full council at a later date.

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Landslides close section of Pembrokeshire coastal path once again

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A SECTION of a south Pembrokeshire beach-side coastal path has been closed once again after a number of landslips in the last week.

The fall happened towards the western end of the Wisemans Bridge to Coppet Hall cycleway, between the Coppet Hall and Wisemans Bridge tunnels, and affects access between Wisemans Bridge and Coppet Hall beach.

The top path remains open.

Pembrokeshire County Council’s geotechnical advisor has recommended that the path be closed until a remedial solution can be implemented.

Previous works on the landslide-hit coast path. Picture: Gareth Davies Photography. (Image: Gareth Davies Photography)

A council spokesperson said: “Given that we are in the middle of winter, there are a number of triggers that could reactivate the partially failed sections of the rock mass, such as frost and heavy rain in the short term – and the likelihood of rock fall reaching the path is high.

“The Authority has engaged a specialist to assess the cliff face where a detailed survey of the slope will be undertaken to determine the nature and depth of the rock fall. This will allow the design of remedial works, which could include removal and regrade of the rock fall, plus the installation of a catch fence.

“A review into the rock fall and necessary remediation work, which is subject to affordability, will now be evaluated. This is likely to take a number of months.”

The coastal path, known as the Tramway, was previously closed after it experienced ‘substantial rock falls’ in late 2023 and early 2024

Last March Pembrokeshire County Council’s Cabinet backed works expected to cost some £600,000, with a hoped-for finish date of the start of the summer holidays.

Reopening was delayed until early August “as a consequence of additional works required, including the occurrence of another landslip along the path,” with additional remedial works needed.

During last year’s works, local councillor Chris Williams hit out at “selfish” path users putting others at risk by repeatedly cutting open safety barriers and fencing while the repair works were being undertaken.

Barriers and warning signs were put in place at the entrance to the ‘short tunnel’ – the first of the two which lead from Coppet Hall to Wisemans Bridge, along with fencing on the Wisemans side.

But because the signs have been ignored by some people, along with damage caused, a gate was put in place on the Coppet Hall side.

Fencing on the opposite side was also targeted, with a hole cut through.

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Education

New resource to support Welsh medium pupils

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EDUCATION researchers have published a special booklet to support pupils in Welsh medium schools from homes where the language is not spoken.

Entitled Partner, Promote and Provide, the booklet was co-created in workshops led by Aberystwyth University which brought together education partners from Ceredigion and Powys, with input from parents and pupils.

It builds on a series of research studies by the School of Education which began during the Covid-19 lockdowns in 2020 and which explored the impact of the pandemic on pupils along with the additional challenges facing Welsh-medium schools in extending support to children from non-Welsh-speaking homes.

Dr Siân Lloyd-Williams Director of Research at Aberystwyth University’s School of Education, said:

“Based on the studies we carried out between 2020 and 2024, it was clear we needed to continue the work so that we could evaluate, identify and measure the impact of our recommendations on supporting non-Welsh speaking families.

“We set out to organise a series of workshops, bringing together representatives from the local education authorities, teachers, parents and others to hear their experiences and gather evidence. As a result, we have co-created a special booklet that teachers can use to support pupils from non-Welsh-speaking homes who attend Welsh medium schools.”

Another member of the research team at Aberystwyth School of Education, Dr Rhodri Aled Evans, said:

“This is an example of effective and purposeful collaboration between academics and practitioners on the ground. We hope this booklet, together with the recommendations of our previous studies, will be a valuable resource for the education sector and beneficial for teachers, pupils and families alike.”

The Director of Education for Ceredigion County Council, Elen James, said:

“It has been extremely valuable to collaborate with the University’s researchers to create dedicated resources that offer practical help on how to further improve the experiences of Welsh-medium pupils from non-Welsh speaking homes. This work is important and an excellent starting point for further collaboration. We look forward to developing the project further in the future.”

The Partner, Promote and Provide booklet was launched at a training event for teachers held at the University on 16 January 2025 and can be downloaded from the University’s website as a PDF or hard copies can be sent on request.

Pictured: L to R: Susan Ferguson (Research Impact and Knowledge Officer, Aberystwyth University), Prysor Davies (Interim Head of the School of Education, Aberystwyth University), Dr Rhodri Evans (Lecturer in Education, Aberystwyth University), Rhiannon Salisbury (teacher), Alwyn Ward (Ceredigion County Council)

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