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Health

‘Serious concerns’ as Hywel Dda Health Board confirms closure Johnston Surgery

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  • Pharmacist slams “a dereliction of duty” putting patients at risk
  • Board ignores GPs who say they’re already overburdened
  • Managed practice in Neyland could still be short of GPs

EXCLUSIVE

GP SERVICES in Johnston will stop at the end of October, The Pembrokeshire Herald can reveal.

Current patients registered with the practice will be forced to other GP practices over their and those practices’ strenuous objections.

4,000 patients will remain registered with a GP practice managed by the Health Board and based in Neyland.

Based on their geographical location and list availability, the remaining patients will be forced to go to GPs in Haverfordwest or Milford Haven.

In reaching its decision, the Board ignored objections from patients based in Johnston, the lack of suitable public transport, rejection of the proposals by Johnston Community Council, concerns expressed by Johnston Pharmacy, IT issues, and other GP practices’ unwillingness and lack of capacity to deliver services.

Instead, the Board decided that a Health Board Managed Practice be established to operate from St Clement’s Surgery in Neyland to serve those patients living in Neyland and the surrounding area.
(approximately 4,000 patients).

Those patients living closer by travel time to another GP Practice than St Clement’s will be re-registered with the closest practice (approximately 2,000 patients).

The Board claims that decision is in line with the Health Board’s strategic aim of delivering care closer to home by delivering it in less convenient locations further from people’s homes.

No existing GP practices were prepared to run the General Medical Services contract for Neyland and Johnston.

One respondent said: “I have serious concerns about the systematic and insidious degradation of health services in Pembrokeshire by Hywel Dda Health Board.

“The inability to recruit and retain medical professionals in Pembrokeshire to run local GP surgeries and hospital facilities is a direct result of either deliberate or consequential actions by this health board and is deeply concerning.

“The fact that HDUHB sent out a six-page document requesting feedback on a serious situation of potential loss of the sole medical practice in the town, and less than half a page is given space to express those concerns, the remaining pages that are dedicated to requests for data on my ethnic, sexual and gender specifics would indicate to me that your attention is perhaps not focused on the right priorities of issues requiring being urgently addressed.”

Robert Street Practice in Milford Haven said: “We are very concerned that changing the practice boundary, deregistering patients, and allocating them to neighbouring practices will destabilize these practices.

“As you know, we have ongoing sustainability issues and feel that any change to our list size could exacerbate this.

“We continue to operate an open but closed list, in line with BMA guidance due to workload issues. However, our list size continues to grow due to ongoing patient allocations.

“We are concerned that the LHB have not considered our position and how the proposed sudden influx of patients could impact on our ability to provide services for our patients.”

St Thomas Surgery, Haverfordwest said: “We currently have sustainability issues ourselves. We have struggled to recruit suitable clinicians (doctors/nurses) over the last 2 to 3 years. We have not successfully replaced a retiring partner.

“Our practice will have 3 doctors over the age of 60 in the next 12 months. Retirement may occur at short notice, especially if clinical practice becomes unsustainable.”

St Thomas’s also points out the list reallocation comes at a particularly busy time, as GPs prepare to deliver flu vaccines and covid boosters during October and November.

Winch Lane Surgery made much the same points, adding: “Further increase in the practice population cannot be matched by an increased number of clinicians as there are no rooms for them to work in.

Responses from GP practices and the public also pointed out that new housing developments were already increasing the number of patients each practice registered before adding in extra patients from the closed GP base in Johnston.

And that’s before new patients’ details are screened and considered by the GP practices to which they are shunted.

Simon Noott of Johnston Pharmacy said moving GP services away from Johnston could undermine his business’s viability.

He added: “It would be a massive blow to the population of Johnston if they were to lose their surgery. Johnston village has a significant population; many needing medical services have limited mobility and would have to make the choice of postponing/not receiving treatment if moved to a different town.

“There is also a large population on low incomes who would find the cost of transport to another town prohibitive and an impediment to accessing GP services.”

Mr Noott concluded: “It would be a dereliction of duty for the Health Board to leave this population under provisioned and the result will lead to significant patient harm.”

Not only were Simon Noott’s concerns given a load of soft soap by the Board, but it also ignored every concern expressed by the GP practices.

The Board even acknowledges that position when defending its “challenging decision”.

It concedes regardless of the feeling of patients and stakeholders, the need to balance the risk of future service delivery outweighed public feedback and the concerns of health professionals.

On Monday (Sept 26) the Health Board issued a statement claiming no decision had been made.

However, if the Board contradicts its own expert panel, it will have to find enough GPs to staff both surgeries when its vacant practice panel says that can’t be done due to a lack of GPs. Contradicting a finding made twice by its own advisors would be unheard of.

 

Health

Decision pending on adult mental health referral pathway

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HYWEL DDA University Health Board will decide next week whether to make changes to the GP referral pathway for routine adult mental health services permanent.

The decision will be taken at a public Board meeting on Thursday (Mar 26).

Board members will consider a proposal to formalise changes already introduced in Ceredigion and, if approved, roll out the revised pathway across Pembrokeshire and Carmarthenshire.

Since March 2025, adults in Ceredigion seeking routine mental health support have been advised by their GP to contact the NHS 111 Wales ‘Press 2’ service, rather than being referred directly to the county’s Community Mental Health Team.

The temporary change was introduced in response to ongoing staffing shortages. Health Board officials say the approach has helped maintain timely access to face-to-face assessments for those who need them, while directing initial contact through a single access point.

The 111 ‘Press 2’ service provides telephone assessments by local wellbeing practitioners, supervised by registered mental health nurses, offering advice, support and onward referrals where required.

At its November 2025 meeting, the Board agreed to extend the temporary pathway until the end of March 2026. A nine-week engagement exercise followed, running from December 8 to February 9, to gather feedback from patients, professionals and stakeholders on the potential long-term impact.

Andrew Carruthers, Chief Operating Officer at Hywel Dda University Health Board, said: “I would like to thank everyone who took the time to share their views and experiences.

“I would also like to thank West Wales Action for Mental Health for supporting engagement with patients, including those with lived experience, alongside GPs, primary care teams, mental health staff and third sector partners.

“Our priority is to ensure mental health services remain accessible, fair and sustainable. The temporary changes in Ceredigion have shown some positive benefits, and the feedback we have received from across the three counties will play an important role in shaping the Board’s decision.”

The Board will review all evidence and feedback before making a final decision on the future of the adult mental health referral pathway.

GPs will continue to refer patients with urgent or complex needs directly to community mental health teams where appropriate, and have access to a dedicated NHS 111 professional line for additional clinical advice.

Further details, including the full Board papers, are available here:
https://biphdd.gig.cymru/amdanom-ni/eich-bwrdd-iechyd/cyfarfodydd-y-bwrdd-2026/agenda-a-phapuraur-bwrdd-26-mawrth-2026/

The meeting will be streamed live from 9:30am on Thursday (Mar 26) via:
www.youtube.com/hywelddahealthboard1

 

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Health

Parents urged to check children’s vaccinations after meningitis cases

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Local pharmacy reports MenB vaccine shortage amid rising concern

PARENTS and carers across west Wales are being urged to check their children’s vaccination status following recent meningitis cases in the UK.

The warning comes as a local pharmacy has confirmed a shortage of the Meningitis B (MenB) vaccine, highlighting growing pressure on supplies.

Mendus Pharmacy said it currently has no availability of the vaccine due to what it described as a nationwide supply issue.

Mendus Pharmacy: No availability of the vaccine

In a statement, the pharmacy said: “We would like to inform our patients that, due to ongoing supply issues, we currently have no availability of the Meningitis B vaccine.

“Unfortunately, this is a nationwide shortage and all stock is currently unavailable.

“We understand this may be particularly concerning given the recent outbreak reported in Kent, and we completely appreciate the importance of timely vaccination.”

The pharmacy confirmed it is operating a waiting list and will contact patients once supplies return.

Health officials say keeping vaccinations up to date remains one of the most effective ways to prevent serious illness and reduce pressure on NHS services.

Dr Ardiana Gjini, Executive Director of Public Health at Hywel Dda University Health Board, urged parents to act.

She said: “Vaccination is one of the most effective ways we can protect children and young people from serious illness.

“Ensuring your child is fully vaccinated not only safeguards their health but also helps prevent the spread of infections within our communities.

“I strongly encourage all parents and carers to check their child’s vaccination status. If you are concerned that your child may have missed routine vaccinations, please speak to your GP.”

Meningococcal disease is a serious and potentially life-threatening infection that can lead to meningitis or septicaemia. While many people recover, some are left with long-term physical, neurological or psychological complications. Around one in ten cases can be fatal.

Although the disease can affect anyone, babies, young children, teenagers and young adults are at greatest risk.

In Wales, vaccines protecting against meningococcal strains A, B, C, W and Y are offered as part of the NHS immunisation programme. Infants receive the MenB vaccine, while teenagers are offered the MenACWY vaccine.

Latest figures from the Health Board show that uptake among 16-year-olds for the MenACWY vaccine stands at 76.4%, meaning a significant number of young people remain unprotected as they approach adulthood.

For younger children, uptake of the MenB vaccine is higher but still below the recommended 95% target. Around 92.8% of infants are vaccinated by their first birthday, rising slightly to 91.8% by their second.

Health officials say these figures reflect strong engagement from families and primary care teams but stress that continued vigilance is needed.

Families are being advised to check their child’s vaccination record with their GP or by contacting the Health Board directly. Parents should also ensure babies receive their scheduled MenB doses and that teenagers receive their MenACWY and 3-in-1 booster vaccines, which are currently being delivered in schools.

Parents are also urged to remain alert to the symptoms of meningitis and septicaemia and to seek urgent medical advice if they have concerns.

Further information on symptoms is available via NHS 111 Wales.

 

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Health

NHS ‘on brink of collapse’ during Covid as inquiry exposes failures

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Wales warned to act fast as damning report reveals staff trauma, delayed care and deadly gaps

THE UK’s healthcare system came perilously close to collapse during the Covid-19 pandemic, a major public inquiry has found, with Wales now facing pressure to act on urgent recommendations.

A landmark report published on Thursday (Mar 19) lays bare the scale of the crisis, concluding that hospitals across the UK – including in Wales – were pushed to “intolerable strain”, with some patients receiving lower levels of care and others left untreated altogether.

The findings come as First Minister Eluned Morgan welcomed the report and confirmed the Welsh Government will respond within six months.

Flawed response: Investigators identified serious failings in how the pandemic was handled

System “ill-prepared” for pandemic

The inquiry found the UK entered the pandemic in a weakened state, with staff shortages, too few hospital beds, and ageing infrastructure already placing pressure on services.

Healthcare systems “coped, but only just,” the report states, warning that collapse was only avoided due to the “almost superhuman efforts” of NHS staff.

Many workers suffered severe mental health impacts, with burnout and post-traumatic stress widespread across the workforce.

Patients died alone

Among the most distressing findings was the impact of strict hospital visiting rules.

Thousands of patients died without family by their side, while relatives were often forced to say goodbye over the phone or by text.

The report highlights how restrictions, though intended to save lives, caused lasting trauma for families across Wales and the UK.

Covid-19: Healthcare systems “coped, but only just,” the report states

Missed treatment and cancer delays

The inquiry also exposes the devastating knock-on effect on non-Covid care.

Planned operations were cancelled, screening programmes paused, and patients avoided hospitals out of fear – leading to delayed diagnoses and, in some cases, avoidable deaths.

Cancer treatment performance worsened, with late diagnoses contributing to increased mortality.

“Fundamental flaws” in response

Investigators identified serious failings in how the pandemic was handled, including:

  • Early guidance that underestimated airborne transmission
  • Shortages of PPE, leaving staff exposed
  • Poor communication with vulnerable patients
  • Inadequate planning for emergency and critical care capacity

These issues, the report says, put both patients and staff at greater risk.

Ambulances overwhelmed: The report warns future pandemics could see similar failures unless urgent reforms are made

NHS 111 and ambulances overwhelmed

Emergency systems also struggled to cope.

Demand for NHS 111 surged beyond capacity, while ambulance delays increased – even for life-threatening calls.

The report warns future pandemics could see similar failures unless urgent reforms are made.

Long Covid and hidden impact

The long-term effects of Covid are still being felt, with inconsistent care for Long Covid patients and ongoing uncertainty around treatment.

Meanwhile, millions of people who needed routine care remain affected by the backlog created during the pandemic.

Eluned Morgan: Acknowledged the significant impact on patients, staff and families

Welsh Government response

First Minister Eluned Morgan said the Welsh Government would respond “openly and constructively” to the findings.

She acknowledged the significant impact on patients, staff and families and confirmed Wales will address the inquiry’s recommendations within the required six-month timeframe.

Urgent warnings for the future

The inquiry makes ten key recommendations, including:

  • Expanding hospital and emergency capacity
  • Improving infection control guidance
  • Strengthening support for healthcare workers
  • Better data systems to identify vulnerable patients

It warns that without action, the NHS may not withstand the next pandemic.

“We may not be so lucky next time”

In one of the report’s starkest conclusions, Baroness Hallett warned that healthcare systems came dangerously close to failure.

If the crisis had lasted longer – or hit harder – the NHS could have collapsed entirely.

The message is clear: Wales and the UK must prepare now, or risk repeating the same mistakes.

 

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