Community

Welsh Water investment to support customers and environmental improvements

Published

3 years ago

November 13, 2022

CUSTOMERS and the environment are set to benefit from major initiatives by Welsh Water, made possible by its not-for-profit business model.

As cost-of-living pressure increases and with its focus on reducing any adverse impact on the environment, the company is taking steps to take full advantage of its unique operating model to support its household customers and the environment.

Welsh Water, which already provides financial support to a larger number of customers, proportionate to the company’s size, than any other water company in England and Wales, has confirmed that it will:

maintain its range of support measures to help customers manage their bills such as payment holidays, flexible payment plans, and advice on simple ways to reduce water use
invest £12million to expand the financial support to an extra 50,000 households either through its “social tariffs” scheme or a new community fund
launch a pilot of the community fund in January 2023 to target customers who are struggling with household bills but are ineligible for benefits and, therefore, Welsh Water’s social tariffs.
The role that the company plays in protecting river water quality has come under increased focus over the past year, with Welsh Water already investing heavily to reduce its phosphate contribution to rivers. The company has already committed to investing £833 million to improve its wastewater assets, particularly Combined Storm Overflows (CSOs), on sensitive rivers between 2020 and 2025 and has also announced an additional £100 million investment to help protect river water quality.

This further investment allows the company to accelerate plans to install more phosphate removal plants at wastewater treatment works (£60 million) and to reduce the impact of CSOs – particularly those which are located along Special Areas of Conservation (SAC) rivers (£40 million). This will mean investing in its key assets at sites such as the Menai Strait (£10 million), Brecon
(£6 million), Monmouth (£2 million) Trebanos (£2 million) as well as Llanybydder, Lampeter, Wolfscastle, Corwen, Llanfoist and Letterston (£20 million). It will also enable more nature-based solutions to be developed to help improve river quality. On, for example, the river Wye the company is working with the Wye & Usk Foundation and Hereford Council to support additional phosphorus removal using natural treatment through a low carbon wetland system which will also enhance local biodiversity.

Cllr Liz Harvey, Deputy Leader of Herefordshire Council said: “The close collaborative working with Welsh Water and the Wye and Usk Foundation is slowly getting housebuilding in the county moving again and making a contribution to improving our rivers too.”

This announcement of funding to support vulnerable customers and protect the environment comes as the company reports on its half year results. Despite the wider challenges facing the economy, the company has maintained a strong performance. This has included continuing to invest just over £1 million per day on improvements to its water and wastewater networks.

The company has also confirmed that it is working on a scheme to support its employees through the cost-of-living crisis and has already implemented the increase to the Real Living Wage for all affected employees.

Glas Cymru Chairman, Alastair Lyons, said: “Our non-shareholder business model sets us apart from the other water companies in England & Wales and it is important that we demonstrate how it provides tangible benefit to our customers. I am, therefore, very pleased that not needing to reward shareholders makes it possible for us to announce this additional investment to benefit our customers and the environment. This builds on the millions of pounds our model has already allowed us to invest to help keep bills affordable for customers and deliver essential investment schemes to improve services for customers and mitigate the impact of our operations on the environment”.

Welsh Water Chief Executive, Peter Perry, said: “The current financial crisis is understandably a worrying time and will mean that more customers will find themselves in a situation where they struggle to pay their bills. With the goal of earning the trust of our customers, we know that we have an important role to play here which is why we are going to be supporting even more customers in this time of need. Our advice to customers is to contact us the moment the bill becomes a worry so that we can look how we can provide support to alleviate this concern.

“Equally as important is that we redouble our efforts to protect the environment, particularly river water quality. With expectations changing, more needs to be done, especially to reduce the impact of CSOs. Removing them from our sewerage system altogether is not an option but what is in our control is the ability to target investment at those CSOs which have the biggest impact so that we can improve their performance and river water quality. The extra £100 million will enable us to bring forward investment schemes to help achieve this and will build on the £833 million we are already investing in our wastewater network through to 2025.”

Community

Kurtz welcomes £4.3m National Lottery boost for local communities

Published

1 day ago

March 19, 2026

Tom Sinclair

SAMUEL Kurtz MS has welcomed more than £4.3 million in National Lottery funding awarded to community projects across Carmarthen West and South Pembrokeshire since 2021.

Figures released by The National Lottery Community Fund show that £4,318,484 has been distributed through 122 grants in the constituency since the 2021/22 financial year, the same year Mr Kurtz was elected.

The funding has supported a wide range of grassroots charities, voluntary organisations and community groups through programmes including National Lottery Awards for All, offering grants of up to £20,000, and People and Places, which provides larger awards of up to £500,000.

Projects backed locally include mental health support for young people, environmental and sustainability initiatives, community workshops, outdoor wellbeing activities, support for vulnerable adults, and programmes aimed at building skills and confidence.

Among the organisations to benefit is Pembrokeshire Coast National Park Authority, which received £343,584 for its Routes to Discovery project, helping improve mental and physical wellbeing through accessible outdoor activities.

St Davids Diocesan Council for Social Responsibility was awarded £398,078 to deliver its Plant Dewi: Strengthening our Communities initiative, supporting families and local groups.

Other recipients include The VC Gallery, Redberth Croft CIC, The Tenby Project CIC and Neptune’s Army of Rubbish Cleaners, with funding supporting projects ranging from food initiatives and nature-based wellbeing to volunteering and environmental action.

Mr Kurtz said: “Community groups and charities across Carmarthen West and South Pembrokeshire do incredible work supporting people and strengthening local communities.

“It is fantastic to see more than £4.3 million of National Lottery funding invested in projects that are improving wellbeing, tackling isolation and creating opportunities for people of all ages during my time in office.

“The voluntary sector plays a vital role in our area, and this funding is helping organisations deliver projects that bring people together and make a real difference to people’s lives.”

The National Lottery Community Fund is the largest funder of community activity in Wales, supporting initiatives that bring communities together, promote environmental sustainability, help children and young people thrive, and improve health and wellbeing.

Organisations across Wales can apply for funding through the Awards for All and People and Places programmes to support projects that matter most to their communities.

Further information is available on The National Lottery Community Fund website.

Community

Former Neyland police officer Louis Knight dies aged 83

Published

1 day ago

March 19, 2026

Tom Sinclair

Tributes pour in for former Neyland officer remembered as a “true gentleman” and “local legend”

A FORMER Neyland police officer remembered as a “true gentleman” and “local legend” has died at the age of 83, prompting an outpouring of tributes from across Pembrokeshire.

Louis Knight, of Neyland Hill, Neyland, passed away peacefully at Withybush Hospital, Haverfordwest on Thursday (Mar 5).

Mr Knight, who served as a police officer in the area for many years, was a familiar and respected figure in Neyland and beyond. In the hours following the announcement of his death, hundreds of messages flooded social media, painting a picture of a man whose impact stretched far beyond his time in uniform.

Many described him simply as “one of the best,” while others called him “a proper local legend” and “a tremendous police officer.”

One resident wrote: “A face and name I will never forget from my youth.”

Another said: “He was a tremendous police officer… a kick up the backside and a word was enough. It stayed with you.”

Others remembered his warmth and humour away from policing.

“He always had a story to tell on the way home in the taxi,” one tribute read, while another added: “Every time you asked him how he was, the answer was always ‘bloody marvellous.’”

Many spoke of his kindness and the time he gave to people.

“Louis was one of the most kindest gentlemen around. Always made time to chat,” one message said.

Another added: “Neyland won’t be the same again.”

While some reflected fondly on a different era of policing, what came through most strongly was the respect Mr Knight earned within his community — something repeatedly highlighted in tributes from those who knew him as children, neighbours, and later as adults.

Mr Knight was the beloved husband of the late Angela, devoted father of Andrew and Alison, and adored father-in-law of Frank. He was also a loving grandfather to Michelle and Laura, and a cherished brother of Jennifer, Charles and Richard.

His family said he was loved dearly and will be greatly missed by all who knew him.

The funeral service will take place on Wednesday (Apr 1) at 11:30am at Parc Gwyn Crematorium, Narberth.

Family flowers only. Donations in memory of Louis, if desired, are for Ward 8 at Withybush Hospital and may be sent directly to the ward at SA61 2PZ.

All enquiries to Tom Newing & Sons Ltd, Funeral Directors, Dartmouth Street, Milford Haven (01646 693180).

Photo caption:

PC Louis Knight pictured during a Royal Visit, engaging with local children — a familiar sight in Neyland for many years (Pic: Supplied).

Community

Banking hub plans gather pace in Pembroke Dock

Published

2 days ago

March 19, 2026

Tom Sinclair

PLANS to deliver a new Banking Hub in Pembroke Dock are moving forward, following a key meeting between local representatives and Cash Access UK.

Samuel Kurtz MS met with Cash Access UK Regional Manager Debbie Crow on Wednesday (Mar 19), alongside community representatives, to discuss the next steps after confirmation last week that the campaign for a hub had been successful.

The new facility is expected to be up and running within 12 weeks, providing vital access to banking services for residents, businesses and community groups across Pembroke Dock and the wider South Pembrokeshire area.

***Samuel Kurtz*** MS: **“Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area”**

Banking Hubs offer a shared space where customers can carry out everyday transactions such as cash withdrawals and deposits, as well as access face-to-face support from individual banks on designated days.

The development follows the closure of the last bank branch in Pembroke Dock, which had raised concerns about access to essential financial services in the area. Samuel Kurtz has been working with LINK, local businesses and community groups to secure the new hub.

Discussions at the meeting focused on identifying a suitable location and ensuring the service meets the needs of those who continue to rely heavily on cash.

Following strong public interest in the project, Mr Kurtz has confirmed he will hold a series of drop-in sessions in Pembroke and Pembroke Dock to update residents and answer questions.

Samuel Kurtz MS said: “Last week’s news that the campaign for a Banking Hub in Pembroke Dock had been successful was incredibly welcome for our community.

“Access to cash and face-to-face banking services remains vital for many residents, charities and local businesses across the area. I have already been inundated with questions from people wanting to know what happens next.

“That’s why I will be holding drop-in sessions in both Pembroke and Pembroke Dock so residents and businesses can come along, ask questions and hear the latest updates.

“I was pleased to meet with Cash Access UK’s Regional Manager to discuss the next steps, and I will continue working closely with local stakeholders to help ensure the hub is delivered as quickly as possible.”

Further details about the drop-in sessions are expected to be announced shortly.