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Welsh Water investment to support customers and environmental improvements

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CUSTOMERS and the environment are set to benefit from major initiatives by Welsh Water, made possible by its not-for-profit business model.

As cost-of-living pressure increases and with its focus on reducing any adverse impact on the environment, the company is taking steps to take full advantage of its unique operating model to support its household customers and the environment.

Welsh Water, which already provides financial support to a larger number of customers, proportionate to the company’s size, than any other water company in England and Wales, has confirmed that it will:

maintain its range of support measures to help customers manage their bills such as payment holidays, flexible payment plans, and advice on simple ways to reduce water use
invest £12million to expand the financial support to an extra 50,000 households either through its “social tariffs” scheme or a new community fund
launch a pilot of the community fund in January 2023 to target customers who are struggling with household bills but are ineligible for benefits and, therefore, Welsh Water’s social tariffs.
The role that the company plays in protecting river water quality has come under increased focus over the past year, with Welsh Water already investing heavily to reduce its phosphate contribution to rivers. The company has already committed to investing £833 million to improve its wastewater assets, particularly Combined Storm Overflows (CSOs), on sensitive rivers between 2020 and 2025 and has also announced an additional £100 million investment to help protect river water quality.

This further investment allows the company to accelerate plans to install more phosphate removal plants at wastewater treatment works (£60 million) and to reduce the impact of CSOs – particularly those which are located along Special Areas of Conservation (SAC) rivers (£40 million). This will mean investing in its key assets at sites such as the Menai Strait (£10 million), Brecon
(£6 million), Monmouth (£2 million) Trebanos (£2 million) as well as Llanybydder, Lampeter, Wolfscastle, Corwen, Llanfoist and Letterston (£20 million). It will also enable more nature-based solutions to be developed to help improve river quality. On, for example, the river Wye the company is working with the Wye & Usk Foundation and Hereford Council to support additional phosphorus removal using natural treatment through a low carbon wetland system which will also enhance local biodiversity.

Cllr Liz Harvey, Deputy Leader of Herefordshire Council said: “The close collaborative working with Welsh Water and the Wye and Usk Foundation is slowly getting housebuilding in the county moving again and making a contribution to improving our rivers too.”

This announcement of funding to support vulnerable customers and protect the environment comes as the company reports on its half year results. Despite the wider challenges facing the economy, the company has maintained a strong performance. This has included continuing to invest just over £1 million per day on improvements to its water and wastewater networks.

The company has also confirmed that it is working on a scheme to support its employees through the cost-of-living crisis and has already implemented the increase to the Real Living Wage for all affected employees.

Glas Cymru Chairman, Alastair Lyons, said: “Our non-shareholder business model sets us apart from the other water companies in England & Wales and it is important that we demonstrate how it provides tangible benefit to our customers. I am, therefore, very pleased that not needing to reward shareholders makes it possible for us to announce this additional investment to benefit our customers and the environment. This builds on the millions of pounds our model has already allowed us to invest to help keep bills affordable for customers and deliver essential investment schemes to improve services for customers and mitigate the impact of our operations on the environment”.

Welsh Water Chief Executive, Peter Perry, said: “The current financial crisis is understandably a worrying time and will mean that more customers will find themselves in a situation where they struggle to pay their bills. With the goal of earning the trust of our customers, we know that we have an important role to play here which is why we are going to be supporting even more customers in this time of need. Our advice to customers is to contact us the moment the bill becomes a worry so that we can look how we can provide support to alleviate this concern.

“Equally as important is that we redouble our efforts to protect the environment, particularly river water quality. With expectations changing, more needs to be done, especially to reduce the impact of CSOs. Removing them from our sewerage system altogether is not an option but what is in our control is the ability to target investment at those CSOs which have the biggest impact so that we can improve their performance and river water quality. The extra £100 million will enable us to bring forward investment schemes to help achieve this and will build on the £833 million we are already investing in our wastewater network through to 2025.”

Community

Officials announced for 2026 Eisteddfod in Pembrokeshire

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THE NATIONAL EISTEDDFOD returns to Pembrokeshire in 2026, and organisers have named the officials who will steer this major cultural event over the next year and a half.

With the artistic and local committees already established, meetings to finalise competitions and adjudicators are underway to ensure the List of Competitions is ready by spring. Committee members have also been voting over the past weeks to elect key officials for the Executive Committee.

John Davies, former leader of Pembrokeshire County Council, has been appointed Chair of the Executive Committee. Known for his deep connection to Pembrokeshire and extensive experience with national organisations, Davies aims to make the Eisteddfod a true community event, welcoming involvement from all corners of the region.

Tegryn Jones, Chief Executive of Pembrokeshire Coast National Park, takes on the role of Deputy Chair (Strategy). With a strong passion for Welsh culture and language, Jones brings a wealth of experience working with local communities, visitors, and volunteers across three counties.

Deputy Chair (Culture) is Carys Ifan, Director of Canolfan Egin and a seasoned cultural organiser. Based in Llangrannog and originally from Llandudoch, Ifan has led numerous artistic and community projects across the region.

Cris Tomos, a community development veteran with over 30 years of experience, will lead the 2026 Eisteddfod Local Fund. Working with PLANED, a community development charity, Tomos has supported countless community enterprises and co-operatives in Pembrokeshire, Ceredigion, and Carmarthenshire.

Non Davies, recently elected as Executive Committee Secretary, brings extensive cultural management expertise as Ceredigion County Council’s Corporate Manager for Culture. Having chaired the Cardigan Local Fund Committee for the 2022 Ceredigion Eisteddfod, Davies is well-versed in managing cultural projects.

National Eisteddfod Chief Executive, Betsan Moses, said: “We’re looking forward to working with John and the team over the next few months as we prepare for the 2026 Eisteddfod.

“There’s almost a quarter of a century since the Eisteddfod was last held in Pembrokeshire, and we’re very much looking forward to returning to the area. 2026 is an important year for us as we celebrate 850 years since the first Eisteddfod was held in Cardigan Castle in 1176.

“We’re looking forward to working in a new way within a catchment area which includes parts of another two counties, which is, of course, a chance to work with local people in Ceredigion and Carmarthenshire again.”

Further announcements are expected in the coming weeks, including the sale of competition prizes and opportunities to donate the Crown and the Chair.

The National Eisteddfod will be held in Llantood from August 1–8, 2026.

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Charity

Kurtz goes Jurassic as Pantosaurus visits Senedd NSPCC Campaign

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THIS WEEK, the NSPCC’s annual campaign to safeguard children from sexual abuse reached the steps of the Senedd.

Pantosaurus, the friendly mascot of the NSPCC’s PANTS campaign, appeared to raise awareness among Members of the Senedd and the wider public about the vital importance of child safety. The campaign encourages parents and carers to talk openly with young children about risks and protective measures.

The PANTS campaign is built around five key child protection messages:

  1. Privates are private.
  2. Always remember your body belongs to you.
  3. No means no.
  4. Talk about secrets that upset you.
  5. Speak up; someone can help.

After meeting Pantosaurus, Samuel Kurtz MS, Member of the Senedd for Carmarthen West and South Pembrokeshire, expressed his support for the campaign

He said: “I wholeheartedly support this important NSPCC initiative. Since its launch in 2013, it has empowered over six million families to discuss this sensitive subject.

“This issue affects communities across Wales, so promoting the five principles of PANTS is essential for everyone in Pembrokeshire and beyond.”

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Community

Crowdfunding drive launched for documentary on forgotten 1967 football match

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A CROWDFUNDING campaign has launched to support a new documentary capturing a nearly forgotten piece of football history—a 1967 charity match in Liverpool featuring Hungarian football icon Ferenc Puskás, alongside British legends Billy Liddell and John Charles.

Daniel Metcalf, director of the film and grandson of Chester FC striker Mike Metcalf, who played in the match, describes the film as “a love letter to the beautiful game,” aiming to highlight community spirit and the unity of sport. “Through personal stories, historic footage, and expert insights, we’ll revisit this unique game and explore 1960s football’s influence over the decades,” he said.

The project has attracted substantial backing, including collaboration with Chester FC, endorsements from notable players like Neville Southall, and the involvement of a skilled production team with narration by broadcaster Kim Thomas.

Supporters can choose from various funding tiers, with contributions starting at £10 for acknowledgments and extending to £5,000 Producer credits. Rewards range from film credits to signed memorabilia and invitations to the UK premiere. The funding target of £3,300 aims to cover initial production costs, with stretch goals set to enhance production quality.

Filming will commence in Chester in May 2025, with the documentary slated for release in early 2026 for the festival circuit.

For more information or to support the project, visit Kickstarter.

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