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Welsh Ambulance Service issues ‘Black Alert’ as currently can’t keep up with demand

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THE WELSH AMBULANCE SERVICE has declared a “business continuity incident” due to the extremely high demand on its services.

Also known as a “Black Alert,” the service has confirmed it’s currently unable to keep-up with demand for emergency medical care and support.

Despite extensive measures in place, medics have been “unable” to manage the demand for services – with more than 2,000 emergency 999 calls made yesterday ( Dec 10), including 200 “immediately life-threatening red calls”.

In addition, NHS 111 Wales received more than 10,000 calls yesterday, in what was the “busiest day ever” for the service.

Icy weather conditions across West Wales, the M4 and the Valleys have further exacerbated issues, whilst lengthy delays at hospitals has meant demand on the Welsh Ambulance Service has “exceeded its capacity to respond”. As a result, some patients have had to wait hours and hours for an ambulance, a spokesperson for the Welsh Ambulance Service has confirmed.

NHS winter pressures: Long wait times at hospital is making situation worse

Director of operations at Wales Ambulance Service, Lee Brooks said declaring a business continuity incident is “rare” and said management “do not take the decision lightly”. Whilst the Wales Ambulance Service Trust is in the process of introducing “special arrangements” to help medics cope with demand, some patients are being asked to make alternative arrangements – such as making their own way to hospital, if possible.

In a statement released today, Sunday, December 11, a spokesperson for the Welsh Ambulance Service confirmed to Herald.Wales that the service has declared a “business continuity incident” since last night (Dec 10) and recommends patients needing medical support “make their own way to hospital,” if they can.

The full statement reads: “The Welsh Ambulance Service has overnight declared a ‘business continuity incident’ due to demand across our 999 and 111 services. Demand on the service increased throughout Saturday and Sunday morning, and despite the measures we can take, we have been unable to stem this demand.

“More than 2,000 emergency 999 calls were presented to us yesterday, a 17% increase on last week, and we responded to more than 200 immediately life-threatening red calls, while NHS 111 Wales received over 10,000 calls, the busiest day ever for the service.

“Icy weather conditions affecting West Wales, Heads of the Valleys, and the M4, have not helped our ability to respond. This, coupled with lengthy delays at hospitals across Wales, meant that demand on the service exceeded its capacity to respond.

“As a result, some patients have waited, and regrettably continue to wait for many hours for an ambulance. The Trust has put special arrangements in place to manage demand, including asking some patients to make an alternative arrangement, such as making their own way to hospital.”
Executive director of operations, Lee Brooks added: “It’s rare that we declare a business continuity incident and we do not take the decision lightly. Extreme weather, coupled with a high call volume focused on falls and breathing issues overnight, has limited our capacity to respond safely and timely.

“We are sorry to everyone who has had to wait longer for their calls to be answered, and subsequently wait longer for an ambulance to arrive. I can’t thank our staff and volunteers enough for doing all they can in challenging times.”

Mr Brooks also offered medical advice to parents whose children are showing possible symptoms of Strep A, a potentially-dangerous bacterial infection that’s been identified as affecting some children in Wales.

“It is understandable that parents are cautious when children show possible symptoms of Strep A.
The best place to start if you are concerned is our website (111.wales.nhs.uk) where information about symptoms and what to do can be found,” Me Brooks said. “[NHS helpline] 111 is very busy and demand for those aged under 12 is very high. Please bear with us as we will get to these calls as quickly as we can. Only call 999 or go to A&E if:

Your child is having difficulty breathing – you may notice grunting noises or their Tummy sucking under their ribs

  • There are pauses when your child breathes
  • Your child’s skin, tongue or lips are blue
  • Your child is floppy and will not wake up or stay awake

“For anything else, please only call 999 in a life-threatening emergency – that’s a cardiac arrest, chest pain or breathing difficulties, loss of consciousness, choking, or catastrophic bleeding.
“If the situation is not a life-threatening emergency, then it’s important that you use one of the many alternatives to 999, starting with the symptom checkers on our NHS 111 Wales website as well as your GP, pharmacist and Minor Injuries Unit.”

Health

Dental services ‘facing collapse’ in Wales

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DENTAL services are at risk of catastrophic collapse, with people resorting to “DIY dentistry” and pulling their own teeth with pliers, the Senedd heard.

Peter Fox warned that NHS dental services are seeing rapid decline following the Welsh Government’s introduction of a new contract in 2022.

He told the Senedd: “These contracts don’t work for dentists, nor do they work for patients,” as he highlighted a 60% fall in the number of NHS dental posts compared with 2021.

Echoing concerns raised by the British Dental Association, the Conservative MS said dental services face potential catastrophic collapse due to the contract reforms.

Mr Fox, who represents Monmouth, cautioned that patients are being left with a choice between years’-long waiting lists or paying hundreds of pounds for private care.

He said: “This lack of accessibility has led people to drastic action – from harrowing stories of people pulling out their own teeth with pliers or people being forced to take 200-mile round trips to get dental appointments. Clearly, this is just simply unacceptable in the 21st century.”

Leading a debate about primary care on April 24, Mr Fox warned GPs are also struggling due to a lack of contract funding, which is not uplifted in line with rising costs and pay uplifts.

He told MSs some GPs are having to pay staff and utility bills out of their own pockets, with practices forced to withdraw more and more services.

The Conservative said some constituents face 50-mile round trips and 50-week waits for services in hospitals that were previously carried out routinely and timely in GP practices.

Mr Fox, who led Monmouthshire council for more than a decade before being elected to the Senedd in 2021, urged the Welsh Government to urgently review GP and dental contracts.

Eluned Morgan told the chamber the majority of contacts with the NHS are in primary care – with up to one-and-a-half million contacts a month in a population of three million people.

Wales’ health secretary recognised the extreme pressure on practices, saying the contract last year provided a 5% uplift not just to GPs but also staff who work in their surgeries.

She said: “We want to reform the dental contract on a preventative basis, responding to risk and need, and we have introduced up to 300,000 appointments to new dental patients.”

Baroness Morgan, who is married to a GP, stressed the importance of other professionals in the community, such as pharmacists and opticians, to the preventative agenda.

She said most pharmacies in Wales provide a free service for 27 common ailments, helping to reduce pressure on GPs and other parts of the healthcare system.

During first minister’s questions on April 23, Sian Gwenllian said many of her constituents are unable to access public dental services – “an entirely unacceptable situation”.

The Plaid Cymru MS for Arfon raised concerns a new dental academy in Bangor closed its books to NHS patients despite promises it would help tackle a lack of public services.

Sam Rowlands, the Conservatives’ new shadow health secretary, said far too many people across north Wales do not have access to an NHS dentist.

He raised comments from Russell Gidney, chair of the Welsh general dental practice committee, warning of a rise in “DIY dentistry” due to a lack of proper access.

Vaughan Gething said the Welsh Government is committed to reforming the dental contract to unlock capacity and access to NHS services is one of the health secretary’s top priorities.

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Health

Pembrokeshire residents suffer severe health decline ‘due to landfill gases’

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A PEMBROKESHIRE couple, Mr Richard and Revd Patricia Rogers of Crud yr Awel, are experiencing severe health issues attributed to emissions from the Withyhedge Landfill, resulting in drastic lifestyle changes and severe symptoms.

Revd Rogers, who has managed asthma since childhood, reported a significant deterioration in her condition following exposure to landfill gases. Despite having controlled her asthma with minimal medication for years, she now requires intensive treatment including increased doses of Symbicort and Salbutamol Sulfate inhalers, alongside courses of steroids and antibiotics. Her symptoms have escalated to include extreme breathlessness, a hacking cough, frequent nosebleeds, continual headaches, and vertigo, culminating in a severe impact on her ability to perform daily tasks and care for her disabled daughter.

The couple’s health is closely monitored through their doctor’s surgery, and they attend the asthma clinic regularly. However, feeling powerless to directly change the situation, they have taken a stand by cancelling their council tax payments, a decision they plan to maintain until the landfill issue is resolved.

Revd Rogers has also prepared a letter to the Coroner, outlining the severity of her health issues as potentially life-threatening due to the landfill’s impact. This dramatic step underlines the gravity of their situation and their desperation for a resolution.

The Rogers’ story is not just a personal tragedy but a stark example of the broader environmental and health challenges faced by the community surrounding the Withyhedge Landfill.

They are calling for punitive measures against those responsible, including compensation for the financial impacts of their ordeal.

Their story has surfaced on the same day we reported that Natural Resources Wales is taking further enforcement action against the firm running the site.

NRW has issued site operators Resources Management UK Ltd (RML) with a further Regulation 36 Enforcement Notice which requires the operator to deliver a series of actions by specified deadlines to address ongoing smells from the landfill.

You can read more about the Enforcement Notice on the NRW website.

Outgoing Council Leader, Cllr David Simpson, said in a statement this week: “The smell from Withyhedge is having a major impact on residents and visitors. This situation has gone on too long and it is unacceptable.

“We now need to see RML act on the demands of the Notice and within the deadlines.

“The Council fully backs NRW’s stance that nothing is off the table in terms of further enforcement, including suspending the site’s environmental permit if appropriate, and we remain committed to working with NRW to ensure a long term solution to these issues.”

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Health

Paul Davies responds to St David’s Surgery news

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LOCAL Senedd Member Paul Davies has reacted to the news that St David’s surgery in North Pembrokeshire has decided to resign its General Medical Services Contract. It’s understood that for registered patients, care will continue to be provided until the end of October 2024 and patients are being advised to remain registered with the Practice while longer-term plans are developed. Patients will be invited to share their views as to how these services can continue to be delivered after the end of October.

Mr Davies said, “This is a very worrying announcement and patients in the local area will be understandably anxious about what this means for the future.”

“It’s vital that GP services can continue to be delivered in the area in the future and so Hywel Dda University Health Board must be open with patients of the Practice about their plans and address the community’s concerns. Every effort must be made to ensure that patients are able to access services in the long term.”

“I will of course, be raising this with the Welsh Government and urging the Health Minister to do everything in her power to support the Health Board and help ensure patients can access these vital services.”

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