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Narberth restaurateur hit by blackmail scam threatening negative reviews

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MATT POWELL, chef proprietor of Annwn restaurant in Narberth, Pembrokeshire – which has glowing reviews from the Good Food Guide and the Michelin Guide – has spoken of his worry at receiving a series of messages threatening bad reviews unless he paid the scammer.

Matt often receives messages on WhatsApp offering paid-for reviews and routinely blocks them, but after blocking one message, he received the following demand from someone called Masoom in Pakistan: “Hello brother, I need the work of just £50 from you. I have posted bad reviews & added disgusting pics at your business bcz you blocked me. If you will block me again then we will post bad reviews & will add 40+ bad pics on a daily basis. To add bad reviews is not difficult for us bcz we have our own team.”

Matt and his partner Naomi were worried to see a string of negative reviews and strange photographs appearing on Annwn’s Google page. Matt got in touch with Google and the page is now back to 5 stars, with the offending photographs removed – but he wants to warn other restaurateurs of the scam.

“Luckily it would have been fairly obvious to any potential customers that the reviews were made up – they were in broken English and showed no knowledge of the restaurant,” he said. “The pictures were clearly nothing to do with Annwn – but it’s still worrying, and getting in touch with Google to get them to take them down is a difficult and time-consuming process.

“We’d really like to see Google introduce a system whereby restaurants could give a code to genuine diners that enabled them to leave Google reviews. In the meantime, we’ve switched our contact number to a landline so that people can’t send us WhatsApp messages.”

Annwn restaurant hit the headlines last month after making it into The Michelin Guide just 4 months after opening in its new location. Last year it made number 14 on the Good Food Guide’s 20 Most Exciting Restaurants while at its original location in Lawrenny.

Matt, who trained under Raymond Blanc and worked at multiple Michelin-starred restaurants in Europe before returning to Wales, has been praised for his imaginative reworkings of heritage Welsh dishes and ingredients and for his sustainable approach to fine dining, which uses many foraged and home-grown ingredients.

 

Business

Why mental health support is now critical for Welsh businesses

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MENTAL HEALTH support has become a key issue for businesses in Wales as employers face growing pressure to help staff manage financial strain, stress and wellbeing at work.

The issue is being highlighted during Mental Health Awareness Week, with new insight from Reed showing that support for employee wellbeing is now an important part of attracting and retaining staff.

Workers in Wales said they need an annual income of £42,000 to live comfortably, compared with an average regional salary of £36,000. That leaves a “comfort gap” of £6,000.

Reed’s latest salary guides also show that 71% of workers say pay has become more important since the cost-of-living crisis, with many employees feeling the pressure of rising everyday costs.

The strain is not only financial. Separate research shows almost one in four workers in Wales, 24%, say they have previously been formally diagnosed with a mental health condition — the highest reported proportion of any UK region.

Pay alone ‘not enough’

Becky Hole, Regional Director at Reed, said employers now needed to look beyond salary alone.

She said: “In Wales, financial pressure and mental health challenges are closely linked. Our data shows that many employees are placing greater importance on stability and support, particularly where salary growth is constrained.

“This means benefits that support work-life balance and mental wellbeing are becoming a much more important part of how valued people feel at work.

“Organisations that prioritise employee wellbeing also benefit in tangible ways. By providing stronger support for mental health, employers can lower staff turnover and reduce the long-term costs linked to ongoing recruitment and the loss of skilled, experienced employees.”

What workers want

WHEN asked what would help them manage stress, 35% of workers in Wales said they wanted more flexible working, 34% wanted better mental health training for managers, and 30% wanted clearer communication about support already available.

However, Reed said there remains a gap between what workers want and what they receive.

The most common benefits currently reported by workers in Wales are onsite parking, at 28%, flexi time, at 26%, and hybrid working, at 23%. Nearly one in five workers, 18%, said they receive no benefits at all.

Ms Hole added: “What this shows is a disconnect between what employees say would most help them manage stress and how clearly mental health support is currently embedded and communicated.

“However, Wales stands out when it comes to flexi time, with a higher proportion of employers offering this benefit compared to other regions — a positive step given its proven role in supporting employee wellbeing and work-life balance.

“Flexible working, open conversations about mental health and managers who are properly trained all come through strongly as priorities.

“Employers have a responsibility to look after their people, and those who want to help their workforce truly destress need to ensure their benefits are visible, accessible and actively support everyday mental resilience.”

Reed said businesses that take wellbeing seriously are more likely to retain skills, stability and trust over the long term.

 

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Business

Pembroke Power Station National Grid power plans backed

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A CALL to site specialist diesel generators at Pembroke Power Station to help keep the lights on in the event of a National Grid shutdown has been given the thumbs-up by county planners.

In a screening application to Pembrokeshire County Council, RWE Generation UK PLC, through Ove Arup & Partners Ltd, sought to site up to six containerised diesel generators, diesel storage tank(s) and electrical connections at Pembroke Power Station, Pwllcrochan, near Pembroke.

The application site is within the site of the existing Pembroke Power Station, a combined-cycle gas turbine (CCGT) station which began commercial operation in September 2012, with a gross consented capacity of about 2,199 megawatts electric (MWe), replacing the previous oil-fired power station which operated for almost 30 years and was decommissioned in 1999.

A supporting statement says, subject to confirmation, it is considered to comprise permitted development, the scheme “a standalone plant, with its own fuel supply, capable of starting up, operating and shutting down independently from the power station”.

It adds: “It is required only in an emergency to maintain plant status and keep the power station operationally ‘ready’ in the event of a total or partial shutdown of the National Grid system. It is not required for the normal operation of the power station and does not extend its capacity, which remains as already consented, therefore it is not considered a change or extension.”

On need, it says it is mandatory that all electricity generators of over a megawatt have to adopt a new minimum standard of asset resilience; power stations “must be capable of restoring demand on the National Grid electricity transmission system in the event of a total or partial shutdown of the National Grid system,” the Power Station not currently meeting this new asset resilience standard.

It says construction is hoped to start in July 2026, lasting approximately nine to 12 months, the main part across the summer months.

The application was considered by officers to fall under permitted development, saying it “does not require Environmental Impact Assessment because the development, including cumulatively with other development in the locality, is not likely to have significant effects on the environment”.

 

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Business

MamGu Welshcakes earns B Corp certification

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A WELSHCAKE maker from Wales has joined a global movement of businesses recognised for high standards of social and environmental responsibility.

MamGu Welshcakes has announced that it has become a Certified B Corporation, also known as a B Corp.

The certification, verified by B Lab, recognises companies which meet standards covering social and environmental performance, transparency and accountability.

The assessment looks at a company’s operations across areas including governance, workers, community, the environment and customers. Businesses must also legally embed a commitment to purpose as well as profit.

MamGu Welshcakes now joins more than 10,700 B Corps globally, including more than 2,700 in the UK. Well-known certified businesses include The Guardian, Innocent Drinks, Patagonia, The Big Issue, Finisterre, Elemis and Sipsmith Gin.

The company says it is only the 13th food and drink producer in Wales to receive B Corp certification.

Chris Turner, CEO of B Lab UK said: “We are pleased to have B Corps of all shapes and sizes as part of our community – from startups to multinationals and across many different industries.

“Business is a powerful force and B Corps demonstrate that positive impact is possible in any sector. Welcoming MamGu Welshcakes is an exciting moment for the food and drink industry.

“B Lab UK and the rest of the B Corp community are really pleased that MamGu Welshcakes is paving the way for a new way of doing things.”

Sam Swift, director of MamGu Welshcakes said: “From day one we have always strived to be a business rooted in the community and we’re over the moon to now achieve B Corp certification.

“It’s a clear and rigorous standard that holds us accountable for how we do business; from supporting our people and communities to reducing our environmental impact.”

He added: “B Corp is not just a badge and certainly not the finish line, in fact we see this moment as a new baseline for everything we do next.

“We’re already looking at ways we can be better at everything, from who we work with to the ingredients we use and where they come from.”

B Lab is a non-profit organisation which says it is working to transform the global economy to benefit people, communities and the planet.

 

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