News
Contact Centre celebrates 20 years of helping Pembrokeshire public
A SMALL and dedicated team of helpful staff at the heart of Pembrokeshire County Council has been celebrating two decades of providing information and assistance to the public.
The Council’s Contact Centre is often the first port of call for residents and visitors to Pembrokeshire to access the many services offered by the Local Authority.
The team answer around 21,000 telephone calls a month plus about 3,600 digital enquiries on anything from parking and pest control to weddings and waste and recycling.
“The contact centre strives to provide an excellent service to our residents, dealing with phone calls, emails, webchat and digital enquiries for a full range of council services, as well as signposting customers to other agencies and partner organisations,” said Jeremy James, Customer Contact Manager.
Jeremy has worked at the contact centre for 19 of the 20 years it has now been in operation.
He added: “It’s an important milestone for all the team and we look forward to continuing to provide an important service to the people of Pembrokeshire for many more years to come.”
Cllr Neil Prior, Cabinet Member for Corporate Improvement and Communities, said: “Making sure that we are able to provide our residents with easy access to Council services, whether digitally or over the phone, is important, and I’m always impressed by the day-to-day commitment shown by the contact centre team, whether they’re dealing with simple or more complex queries.
“We continue to work hard to try and get it right first-time, and to develop our digital offer to ensure that people can deal with us in the way that they choose.
“This anniversary is a great opportunity to extend our thanks to the team who do their best in a demanding environment on a daily basis.”
You can contact Pembrokeshire County Council by calling 01437 764551 or emailing [email protected]
Crime
Man charged with attempted murder after child found in critical condition
A MAN has been charged after an incident in Cardigan on Wednesday, January 15.
Police were called to an address in Y Ferwig, Cardigan, shortly before 10:15pm following a report of concerns for the welfare of an infant.
A young child was immediately taken to hospital, where they remain in a critical condition.
Rhydian Jamieson, 27, from Cwm Cou, Newcastle Emlyn, has been charged with attempted murder.
Jamieson has been remanded into custody and is set to appear at Haverfordwest Magistrates Court on Monday (Jan 20).
Investigators have expressed gratitude for the support of the community while enquiries continue.
Crime
Air ambulance called to Parc Prison as inmate suffers ‘severe medical episode’
THE TROUBLED HMP Parc prison in Bridgend faced yet another incident today (January 18), with an air ambulance called to respond to a medical emergency involving an inmate suffering from psychosis.
According to the HMP Prisons Justice Group UK, the incident unfolded during a visitation session when the inmate, reportedly diagnosed with psychosis, experienced a severe panic attack that left him struggling to breathe. Despite prior warnings from medical professionals about his condition, it is alleged that neither G4S, the private firm managing Parc, nor Cwm Taf Morgannwg University Health Board, acted to ensure the prisoner received the treatment he urgently needed.
Eyewitnesses described the scene as chaotic and distressing, with children and visitors visibly upset. Reports suggest healthcare staff on-site intervened by administering a “salt shot” to alleviate the inmate’s breathing difficulties, but the situation escalated, leading to the inmate collapsing and requiring emergency evacuation to the University Hospital of Wales in Cardiff for further assessment.
The inmate’s history reveals a troubling pattern of neglect. After a psychiatric assessment on December 13, 2024, he was diagnosed with psychosis and deemed unfit to plead during a court hearing on December 20. The court ordered his transfer to a mental health facility for treatment and anti-psychotic medication. However, as of today, the transfer had not been carried out, leaving the individual untreated for over three months while on remand.
The HMP Prisons Justice Group claims that G4S initially attempted to attribute today’s episode to drug use, a claim that has since been refuted. “When the salt shot was administered, his breathing improved, which wouldn’t have happened if it was drug-related,” the group stated. They accused G4S of using this defense to divert attention from what they describe as systemic neglect.
Campaigners are now calling for urgent reforms to prevent further incidents at Parc Prison. The facility has been plagued by controversy, with ongoing allegations of corruption, inadequate healthcare, and rising violence. Last year alone, assaults on staff increased by 109%, and the prison recorded 17 deaths within 11 months.
The inmate involved in today’s incident is reportedly undergoing psychological assessment at the Heath Hospital, with calls for his immediate sectioning to secure the treatment he needs. Critics argue that the prison’s failure to act on prior court orders highlights the ongoing crisis at Parc.
Campaigners insist that the incident underscores the urgent need for systemic reform at the privately-run facility.
This latest incident raises questions about the prison’s capacity to manage vulnerable inmates and provides further evidence of the deteriorating conditions at Parc Prison, which continues to make headlines for all the wrong reasons.
The Wales Air Ambulance has confirmed attendance.
Both Cwm Taf Morgannwg University Health Board and G4S has been asked to comment.
Community
Fire crews join St Davids Cathedral on collaborative training day
CREWS from the Mid and West Wales Fire and Rescue Service joined staff at St Davids Cathedral on Thursday for a collaborative training day, blending skills and expertise in a unique historic setting.
The fire service conducted a series of exercises, including a dramatic rescue simulation, where they practiced retrieving a ‘body’ from the cathedral tower. The exercise demonstrated the precision and teamwork required for emergency scenarios, particularly in complex environments like heritage buildings.
Such training is essential due to the unique challenges posed by historic landmarks. St Davids Cathedral, with its ancient architecture and narrow stairways, presents potential obstacles in emergency situations. Fire crews must be prepared to navigate these complexities to ensure the safety of visitors, staff, and the preservation of the structure itself.
Additionally, the presence of large numbers of visitors during peak periods increases the need for effective response strategies. Collaboration between the cathedral’s staff and emergency services ensures everyone is prepared to act swiftly and efficiently in the event of a fire or medical emergency.
A spokesperson for St Davids Cathedral said: “It was great to have the fire crews join us – their training exercises added an exciting and valuable dimension to our day. Their work highlights the importance of being prepared for any eventuality.”
The fire service also benefited from the day, as training in real-world settings like St Davids Cathedral helps refine their approach to tackling emergencies in historic and culturally significant buildings.
Photo caption: Rescue simulation: Fire crews conducted a ‘body’ rescue from the tower during a joint training day (Pic: St Davids Cathedral).
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