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NHS facing unprecedented winter pressures amid record demand

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THE NHS in Wales has been facing significant challenges this winter, with an exceptionally high number of emergency calls and delays that have put immense pressure on its staff and resources, according to the latest activity and performance statistics.

In January, the ambulance service received 5,009 red (life-threatening) calls, accounting for 13.9% of all calls. Despite a slight decrease from December, with an average of 162 life-threatening calls per day, this figure remains the third highest on record. The response times for these urgent calls have also been under scrutiny, with 48.8% of red calls receiving an emergency response within eight minutes, marking the second highest achievement for this metric. The average response time for these calls was 8 minutes and 11 seconds.

The performance data also revealed that approximately 27,000 hours were lost due to handover delays at hospitals, highlighting the systemic pressures faced by the health service. Despite these challenges, nearly all health boards came close to meeting the target for 97% of patient pathways waiting less than two years by 2024, missing it by a mere 0.03%.

Nesta Lloyd-Jones, Assistant Director of the Welsh NHS Confederation, commented on the impact of the winter pressures and the exceptional demand on NHS services. “The monumental efforts of our staff have led to some improvements, such as a decrease in the number of people waiting the longest for treatment in December. However, the progress is threatened by the junior doctor strike action in January and February, which has led to a significant number of planned care procedures being postponed.”

Lloyd-Jones stressed the need for comprehensive planning and significant investment in NHS infrastructure and social care to ensure the health service can continue to improve and meet the demands placed upon it. “Good planning alone is not enough. Without significant capital investment and a whole-nation approach to health and wellbeing, alongside substantial changes to social care funding and provision, the progress of NHS leaders will be limited.”

The Welsh NHS Confederation, which represents the seven local health boards, three NHS trusts, and other health organisations in Wales, has been vocal about the challenges faced by the NHS and the need for strategic investment and support to navigate through these difficult times.

 

Health

Rural social care in west Wales ‘left to pick up the pieces’

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CLAIRE ARCHIBALD MS has challenged the First Minister over pressures facing rural social care in west Wales, warning that families in Pembrokeshire and Ceredigion are being left without the support they need.

The Reform UK Member of the Senedd for Ceredigion Penfro raised the issue during First Minister’s Questions, saying reductions in the clinical role of rural hospitals had not been matched by proper investment in community care.

Ms Archibald, who has previously worked as a carer, said the impact was being felt by patients stuck in hospital, families struggling to secure support, and people unable to spend their final days at home.

She told the Senedd: “Across Pembrokeshire and Ceredigion, Labour has reduced the clinical role in our rural hospitals, but the community care to fill the gap has simply not been put in place.

“The results are delayed discharges, families left struggling, and many people denied the chance to spend their final days at home with their loved ones.

“We have providers across west Wales handing back contracts, refusing referrals and shelving expansion because they cannot recruit the workforce.

“So, after 26 years of Labour-led government supported by your party, isn’t it the truth that rural social care has been neglected and left to pick up the pieces?

“What concrete action will your government take to restore front-line social care in west Wales?”

Following the exchange, Ms Archibald said the issue was not simply about policy, but about real families being placed in impossible situations.

She said: “I have seen first-hand how important good care is, both for the person who needs support and for the family around them.

“When community care is not there, people stay in hospital longer than they need to, families are left fighting for help, and people lose the chance to be cared for at home.

“This is especially serious in rural areas like Pembrokeshire and Ceredigion, where distance, workforce shortages and reduced local services all make the pressure worse.

“For too long, rural social care has been left to carry the burden while services are taken away elsewhere.

“People in west Wales deserve better than warm words. They need clear action, proper workforce planning, and front-line care that actually reaches them.”

Ms Archibald said she would continue pressing the Welsh Government on delayed discharges, care package shortages, workforce pressures and the need to protect services in rural communities.

 

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Health

Welsh Ambulance Service to hold extraordinary board meeting

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THE WELSH AMBULANCE SERVICE will hold an extraordinary Trust Board meeting later this month.

Members of the public will be able to watch the meeting online via Microsoft Teams on Thursday (Jun 25), from 9:30am to 10:00am.

Board members are expected to receive and approve the Trust’s Annual Report and Accounts for 2025–26.

Colin Dennis, Chair of the Welsh Ambulance Service, said: “Our Board meetings play a vital role in ensuring transparency and openness in everything we do, and we would invite anyone with an interest in the Trust’s work to join us virtually to find out more.”

A link to watch the meeting will be available through the Trust, but viewers are advised it will only work from 10 minutes before the meeting begins.

An agenda will be published on the Trust’s website in the days before the meeting.

 

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Health

Wales becomes first UK nation to offer online gambling harm support

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WALES has become the first UK country to offer nationwide access to a new online NHS programme for people affected by gambling harms.

The free course, Space from Gambling Harms, is available through the SilverCloud platform and can be accessed at any time on a phone, tablet or computer without the need to see a GP.

It forms part of the new All-Wales Gambling Treatment Service, which launched in April alongside a 24-hour helpline.

The 12-week programme is based on cognitive behavioural therapy and motivational enhancement therapy, helping users reflect on their gambling habits, build confidence, and develop skills to regain control.

Jodie Morgan, Clinical Operational Manager at Betsi Cadwaladr University Health Board, which manages the gambling service and helpline for NHS Wales, said: “Improving access to support is a key part of the All-Wales Gambling Treatment Service.

“Space from Gambling Harms offers people another way to access confidential, evidence-based support at a time that suits them, and we will be supporting patients across Wales to access the programme alongside our wider treatment offer.”

The course is available to anyone in Wales aged 18 or over via self-referral. Users are advised to spend around 20 minutes a day, three times a week, working through the programme.

Anyone who self-refers is assigned an NHS-trained supporter who can provide guidance, advice and encouragement.

Fionnuala Clayton, project manager for NHS Wales’ online CBT service, said: “Through SilverCloud, we want to remove as many barriers to support as possible and provide people with tools they can use in a way that fits around their lives.

“This programme gives people the opportunity to reflect on their habits, gain the skills and confidence to control their gambling, and get their lives back on track.”

The programme is one of 28 mental health and wellbeing courses available through SilverCloud, which is managed by Powys Teaching Health Board.

Other SilverCloud programmes for mild-to-moderate mental health issues, including anxiety, stress, depression and poor sleep, are available to anyone in Wales aged 16 or over.

In Wales, research suggests tens of thousands of people are affected by gambling harms each year.

The new helpline offers information, advice and support to anyone affected by gambling, including family members and others impacted. Where needed, callers can be referred on to specialist treatment services.

Anyone affected by gambling harms can call the 24/7 helpline on 0808 281 9265.

Professionals and individuals can also refer to the Gambling Treatment Service by calling 03000 859464 or emailing [email protected].

Self-referrals to SilverCloud’s Space from Gambling Harms programme can be made at nhswales.silvercloudhealth.com/signup/.

 

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