Community
Public want government in Wales to prioritise cost of living, health and housing
THE WELSH public want government to prioritise addressing the cost-of-living crisis, reducing NHS waiting lists and improving affordable housing provision above other challenges in the coming years, according to a new report published by Deloitte.
The State of the State 2024 is an annual report on attitudes to government and public services, published by Deloitte and the independent think tank Reform.
The research includes a survey by Ipsos UK of 5,815 UK adults aged 16-75, including 713 from Wales, as well as in depth interviews with leaders from across the public sector.
For the second year running, the cost of living crisis was the Welsh public’s top concern, mentioned by 77% of people surveyed, followed by NHS waiting lists, which were mentioned by 75%. These two areas of concern were the top priorities for members of the public in all UK regions.
The Welsh public’s next priorities for improvement were jobs and the economy (48%), social care for children, the elderly and vulnerable adults (46%) and the provision of affordable housing, which saw the number of people highlighting it as a key concern rise by 11 percentage points to 47% from the previous State of the State survey. Concerns about crime (40%) and the country’s infrastructure (36%) both increased by six percentage points.
The research also found that people in Wales are pessimistic about some of the issues they most want to see improved, with 61% of those surveyed expecting NHS waiting lists to get worse in future and 54% expecting the availability of affordable housing to worsen. However, the number of people expecting the cost-of-living crisis to get worse decreased to 55% from 79% in the previous survey.
Timely access to services top of public’s wish list
Asked how they would like to see public services improved, the top priority cited by 50% of people was being able to access decent quality services when they need them, while 42% wanted complaints to be dealt with effectively when things go wrong. The third response, highlighted by 41% of people, was to be able to access the same services wherever they live in the country, while 35% of those surveyed wanted better contact and communication.
Deloitte’s interviews with public sector leaders revealed that the successive crises of recent years have left their services ‘fragile’, their workforces ‘tired’ and their decision-making ‘reactive’. Those leaders told Deloitte that the public sector’s aspirations are too often beyond the reality of its resources, and reform is needed that will allow the sector to prioritise, work towards a collective vision and improve its ability to deliver.
While the survey found the Welsh public expect government spending to stay at current levels or go up (56%), Welsh public sector leaders indicated they expect spending cuts on the near horizon due to the challenging state of Welsh public finances.
The survey also found that trust in the Welsh government was down on the previous survey carried out in late 2022, but it still remains more trusted than the UK and Northern Ireland governments.
Liz Jones, Senior Partner for Wales at Deloitte, said: “Recent years have seen government and public services face successive disruptions, not least from COVID and the cost-of-living crisis. This year’s State of the State survey shows those years have taken a toll on the Welsh public’s optimism for the future and expectations for public services.
“Our interviews with public sector leaders also painted a challenging picture of the state of public services in Wales, and a difficult outlook that will require tough choices. But against that backdrop, we heard real optimism for the future of Wales. Leaders across government and public services told us that Wales has huge strengths to leverage.
“The challenge for any Welsh government is to come out of crisis mode, think more strategically and find a way to unlock the power of a small nation which has the capacity to be agile and innovative in how it delivers public services. There is undoubtedly an opportunity to use the power of devolution to deliver significant change.”
Ian Howse, Senior Partner for Wales at Deloitte added: “While our discussions with public sector leaders explored serious challenges for the Welsh public sector, interviewees were undoubtedly ambitious for the future. They argued that Wales needs to think longer-term, collaborate better within the public sector and better connect government and business to thrive in the years ahead.
“Consideration needs to be given to how public policy helps create economic growth by making Wales a location that businesses want to invest in. That means investing in the skills coming out of our universities and colleges, but also in good housing provision, robust infrastructure, well maintained parks, and a safe environment that appeals to investors.
“The Welsh government has put in place globally recognised policies on issues such as the rights of older people and children, wellbeing and climate. If that same innovative thinking is applied to economic development and understanding business, it could be a game changing development for Wales.”
Community
Lord Nelson Hotel refunds lucky couple the full cost of their wedding day
WHAT an amazing Christmas present!
In an extraordinary gesture of generosity, the Lord Nelson Hotel delighted one lucky couple by refunding the full cost of their 2024 wedding. Abby and Simon Hooper, who tied the knot at the historic venue on August 3, were thrilled to learn they were the winners of this year’s giveaway.
The initiative was part of a special promotion open to all couples who celebrated their weddings at the Lord Nelson in 2024. The winners were selected through a random draw using a fair generator system, with the Hoopers emerging as the fortunate recipients.
The hotel has announced plans to continue the tradition in 2025, offering next year’s couples the same opportunity to win their wedding costs back.
A spokesperson for the Lord Nelson Hotel said: “If you’re planning to get married in 2025, it’s not too late to book with us and secure your spot in next year’s draw.
“We are thrilled to celebrate love and create moments to cherish, and this is just one of the ways we give back to our incredible couples.”
Known for its elegant venue spaces and exceptional wedding team, the Lord Nelson Hotel remains a top choice for couples seeking a perfect wedding day. This annual giveaway further cements their commitment to delivering unforgettable experiences.
Abby and Simon Hooper shared their gratitude after their special day: “From start to finish, the team at the Lord Nelson Hotel was incredibly helpful, and nothing was too much to ask.
“The day went smoothly, the food was fantastic, and the staff were polite, hardworking, and attentive. Mia and Jenna, in particular, stood out for their thoughtfulness and attention to detail.
“We couldn’t have asked for a better experience.”
Business
Derelict Cilgerran house to be transformed into cafe
PLANS by a village shop owner to convert a house “in a state of disrepair” to a café to “improve the variety of community facilities” locally have been given the go-ahead.
Mrs Morris, through agent Harries Planning Design Management, sought permission from Pembrokeshire County Council to convert The Old Post House, High Street, Cilgerran, currently a four-bed dwelling, to a ground floor café, along with a first-floor flat.
The application received five letters of support, saying it would provide local jobs, support the community, promote Welsh and local food, and provide a local community hub, with three letters of objection, raising concerns about parking and traffic, and potential odours from the premises.
A supporting statement, through the agent, said: “The proposed site is currently a dwellinghouse, in current need of modernisations and renovations throughout. The site is under the same ownership as the neighbouring village stores Siop Y Pentre,” saying the proposal “can be read as an extension to the existing Siop Y Pentre”.
“Siop Y Pentre is a thriving local community village shop which acts as a village hub. The shop provides local residents with day-to-day necessities, with a focus on local, sustainable and minimal waste products,” the statement says, adding the dwelling it seeks to convert “is in disrepair and in need of internal works to make suitable for modern living”.
It went on to say: “The proposed café seeks to retain its focus on local and seasonal produce with minimal waste and would provide a welcomed opportunity for socialising, especially during the daytime. The café will also seek to employ local staff retaining a community feel throughout. As such, the principle of the café adjacent to the existing village store is considered acceptable. The site seeks to encourage a sustainable community, with development of an appropriate scale and nature.
“Further to this, the location of the development is within the settlement boundary and seeks to fulfil a need for day-time socialising environments currently lacking within Cilgerran.”
The application was conditionally approved by county planners.
Community
Emergency call outage affected Ceredigion and Pembrokeshire
RESIDENTS in parts of Ceredigion and Pembrokeshire faced difficulties contacting emergency services via the 999 landline number on Sunday (Dec 17) due to a temporary outage.
Dyfed-Powys Police issued alerts on social media, warning residents of potential issues when trying to dial 999 from landlines in affected areas. Locations impacted included Pembroke, Manorbier, Carew, and surrounding areas.
In a statement, police advised: “You may have faced problems calling 999 from a landline in the Ceredigion and Pembrokeshire area. Places likely to have been affected were Pembroke, Manorbier, Carew. Please try calling from a mobile phone as mobile networks may have been working normally. Normal service will be restored as soon as possible. Non-emergencies can be reported online. Please look out for further updates.”
Later in the day, an update confirmed that the 999 landline service had been restored in the Llangrannog and Llanteg areas.
The temporary disruption raised concerns about access to emergency services in rural areas, where mobile coverage can sometimes be unreliable.
Authorities urged residents to remain vigilant and use alternative communication methods in the event of future disruptions. Further updates are expected as investigations into the cause of the outage continue.
For non-emergency issues, residents can continue to report incidents via the Dyfed-Powys Police website or contact their local police station directly.
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