Community
Public want government in Wales to prioritise cost of living, health and housing
THE WELSH public want government to prioritise addressing the cost-of-living crisis, reducing NHS waiting lists and improving affordable housing provision above other challenges in the coming years, according to a new report published by Deloitte.
The State of the State 2024 is an annual report on attitudes to government and public services, published by Deloitte and the independent think tank Reform.
The research includes a survey by Ipsos UK of 5,815 UK adults aged 16-75, including 713 from Wales, as well as in depth interviews with leaders from across the public sector.
For the second year running, the cost of living crisis was the Welsh public’s top concern, mentioned by 77% of people surveyed, followed by NHS waiting lists, which were mentioned by 75%. These two areas of concern were the top priorities for members of the public in all UK regions.
The Welsh public’s next priorities for improvement were jobs and the economy (48%), social care for children, the elderly and vulnerable adults (46%) and the provision of affordable housing, which saw the number of people highlighting it as a key concern rise by 11 percentage points to 47% from the previous State of the State survey. Concerns about crime (40%) and the country’s infrastructure (36%) both increased by six percentage points.
The research also found that people in Wales are pessimistic about some of the issues they most want to see improved, with 61% of those surveyed expecting NHS waiting lists to get worse in future and 54% expecting the availability of affordable housing to worsen. However, the number of people expecting the cost-of-living crisis to get worse decreased to 55% from 79% in the previous survey.
Timely access to services top of public’s wish list
Asked how they would like to see public services improved, the top priority cited by 50% of people was being able to access decent quality services when they need them, while 42% wanted complaints to be dealt with effectively when things go wrong. The third response, highlighted by 41% of people, was to be able to access the same services wherever they live in the country, while 35% of those surveyed wanted better contact and communication.
Deloitte’s interviews with public sector leaders revealed that the successive crises of recent years have left their services ‘fragile’, their workforces ‘tired’ and their decision-making ‘reactive’. Those leaders told Deloitte that the public sector’s aspirations are too often beyond the reality of its resources, and reform is needed that will allow the sector to prioritise, work towards a collective vision and improve its ability to deliver.
While the survey found the Welsh public expect government spending to stay at current levels or go up (56%), Welsh public sector leaders indicated they expect spending cuts on the near horizon due to the challenging state of Welsh public finances.
The survey also found that trust in the Welsh government was down on the previous survey carried out in late 2022, but it still remains more trusted than the UK and Northern Ireland governments.
Liz Jones, Senior Partner for Wales at Deloitte, said: “Recent years have seen government and public services face successive disruptions, not least from COVID and the cost-of-living crisis. This year’s State of the State survey shows those years have taken a toll on the Welsh public’s optimism for the future and expectations for public services.
“Our interviews with public sector leaders also painted a challenging picture of the state of public services in Wales, and a difficult outlook that will require tough choices. But against that backdrop, we heard real optimism for the future of Wales. Leaders across government and public services told us that Wales has huge strengths to leverage.
“The challenge for any Welsh government is to come out of crisis mode, think more strategically and find a way to unlock the power of a small nation which has the capacity to be agile and innovative in how it delivers public services. There is undoubtedly an opportunity to use the power of devolution to deliver significant change.”
Ian Howse, Senior Partner for Wales at Deloitte added: “While our discussions with public sector leaders explored serious challenges for the Welsh public sector, interviewees were undoubtedly ambitious for the future. They argued that Wales needs to think longer-term, collaborate better within the public sector and better connect government and business to thrive in the years ahead.
“Consideration needs to be given to how public policy helps create economic growth by making Wales a location that businesses want to invest in. That means investing in the skills coming out of our universities and colleges, but also in good housing provision, robust infrastructure, well maintained parks, and a safe environment that appeals to investors.
“The Welsh government has put in place globally recognised policies on issues such as the rights of older people and children, wellbeing and climate. If that same innovative thinking is applied to economic development and understanding business, it could be a game changing development for Wales.”
Charity
Welsh opticians raise £1,600 for people experiencing homelessness
SPECSAVERS Pembroke Dock has helped raise £1,600 to support people experiencing homelessness this winter, with all funds going to The Wallich’s winter appeal.
Thirteen stores from North, South and West Wales donated £1 for every customer feedback form completed during November to help The Wallich, Wales’ largest homelessness and rough sleeping charity, continue its vital work.
Supporting more than 8,000 people experiencing or at risk of homelessness across the nation each year, The Wallich runs around 100 diverse projects across 20 local authorities to provide hope, support and solutions to end homelessness.
Funds raised by Specsavers will go directly to the Wallich’s Flexible Assistance Fund, which provides small but vital emergency grants. The grants support people at crucial turning points, helping cover essential costs such as phone credit, rent or food shops.
This initiative is a continuation of Specsavers’ wider homelessness programme, which sees over a hundred Specsavers stores and Home Visits services hold out-of-hours or pop-up clinics and invite people affected by forms of homelessness to use their services for free.
Specsavers’ North Wales regional relationship manager, Martin Lawrence, who helped organise the fundraiser, says: ‘We’re really proud to be supporting The Wallich’s winter appeal at a time when support is needed most.
‘Homelessness affects people in every community and as locally owned and run businesses, Specsavers stores are committed to raising awareness of the issue and supporting people through their toughest moments.
‘We’re excited to build on the success of this fundraiser and strengthen our partnership with The Wallich in the new year.’
Louisa Turner, head of fundraising at The Wallich, adds: ‘Winter can be an incredibly difficult time for people experiencing homelessness and this support from Specsavers will make a real difference.
‘The funds raised will help provide emergency grants at critical moments – whether that’s putting food on the table, helping someone stay connected with their loved ones or preventing someone from losing a safe place to live.
‘This kind of support creates vital turning points and helps people move towards a safer, more secure future.’
Specsavers works year-round with homelessness charities including Crisis, Vision Care and The Big Issue, to improve access to healthcare and advocate for policy change – ensuring people experiencing homelessness can receive free eye tests, glasses and hearing checks.
To find out more about Specsavers or to book an appointment at your local store, visit: https://www.specsavers.co.uk/stores.
Business
Community council objections to Tenby Lidl store scheme
PLANS for a new store on the edge of Tenby by retail giant Lidl, which has seen objections from the local community council, are likely to be heard next year.
In an application recently lodged with Pembrokeshire County Council back in October, Lidl GB Ltd, through agent CarneySweeney, seeks permission for a new 1,969sqm store on land at Park House Court, Narberth Road, New Hedges/Tenby, to the north of the Park Court Nursing Home.
The proposals for the latest specification Lidl store, which includes 103 parking spaces, would create 40 jobs, the applicants say.
The application follows draft proposals submitted in 2024 and public consultations on the scheme, with a leaflet drop delivered to 8,605 local properties; an information website, with online feedback form; and a public exhibition, held last December at the De Valence Pavillion in Tenby, with a follow-up community event held at New Hedges Village Hall, close to the site, publicised through an additional postcard issued to 2,060 properties.

Some 1,365 responses have been received, with 89 per cent of respondents expressing support for the proposals, the applicants say.
A supporting statement says: “Lidl is now exceptionally well established in the UK with the Company operating c.980 stores from sites and premises both within and outside town centres. Its market share continues to increase substantially, and the company is expanding its store network considerably. The UK operational model is based firmly on the success of Lidl’s operations abroad with more than 10,800 stores trading across Europe.
It adds: “The granting of planning permission for the erection of a new Lidl food store would increase the retail offer and boost the local economy. The new Lidl food store would create up to 40 employment opportunities for people of all ages and backgrounds, providing opportunities for training and career development. This in turn will create an upward spiral of economic benefits.”
Local community council St Mary Out Liberty Community Council has formally objected to the scheme, saying that, while it supports the scheme for a Lidl store in principle, recognising “the economic benefits a new retail store could bring,” it says the proposed location “is unsuitable, conflicts with planning policy, and cannot be supported in its current form”.
Its objections add: “The A478 is heavily congested in peak tourist months. A supermarket would worsen congestion, increase turning movements, and heighten risks to pedestrians, cyclists, and emergency access.”
It also raises concerns on the potential impact through “noise, lighting, traffic disturbance, and loss of quiet amenity” on a neighbouring residential care home.
An initial assessment by Pembrokeshire County Council, highlighted concerns about the visual impact, with the authority’s landscape officer commenting that the store would introduce “an intense urban function into an otherwise rural context”.
The report added: “It is not considered to be compatible with the character of the site and the area within which it is located; and furthermore, will lead to a harmful visual impact on the setting of the National Park.”
The application will be considered by county planners at a later date.
Community
Craig Flannery appointed as new Chief Fire Officer
MID AND WEST WALES FIRE SERVICE LEADERSHIP CHANGE
MID and West Wales Fire and Rescue Service has announced the appointment of Craig Flannery as its new Chief Fire Officer, with effect from Monday, December 15, 2025.
Mr Flannery has served with the Service for more than twenty years, progressing through a wide range of middle management and senior leadership roles across both operational and non-operational departments.
During his career, he has been closely involved in strengthening operational delivery, risk management and organisational development. His work has included leading innovation in learning and development, overseeing the Service’s On-Call Improvement Programme, and driving investment in key enabling functions such as workforce development and information and communication technology.

The appointment followed a rigorous, multi-stage recruitment process led by Mid and West Wales Fire and Rescue Authority. Candidates were assessed through structured interviews, strategic leadership exercises and scenario-based assessments designed to test operational judgement, organisational vision and the ability to lead a modern fire and rescue service.
External professional assessors were also engaged to provide independent scrutiny, ensuring the process met high standards of fairness, transparency and challenge.
Mr Flannery emerged as the strongest candidate, demonstrating clear strategic leadership capability, detailed organisational knowledge and a strong commitment to community safety and service improvement.
Councillor John Davies, Chair of Mid and West Wales Fire and Rescue Authority, said: “Craig brings a deep understanding of our Service and a clear vision for its future. His appointment will strengthen our ability to innovate, support our workforce and deliver high-quality protection for the communities we serve.
“As we navigate a rapidly changing landscape, Craig’s experience in driving innovation and organisational development will be invaluable in helping us adapt and transform for the future.”
Commenting on his appointment, Mr Flannery said: “It is a privilege to lead this outstanding Service. I am committed to supporting our people, strengthening partnerships and building on the strong foundations already in place.
“As the challenges facing fire and rescue services continue to evolve, we must modernise and innovate, ensuring we have the skills, technology and capability needed to meet the needs of our communities. I look forward to working with colleagues and partners across Mid and West Wales to deliver a resilient, progressive Service that keeps people safe and places our staff at the heart of everything we do.”
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