Community

Charity warns older people to be wary during digital switchover

Published

7 months ago

April 4, 2024

AS the telephone industry upgrades from analogue to digital landlines, Age Cymru is warning older people to be wary of rogue traders trying to take advantage of the switchover.

The change will see calls made over a broadband line instead of the old analogue network, which is becoming increasingly unreliable.

The charity says for most customers, all aspects of the switchover will be free of charge with no home installation work required. If customers require additional support with set up, they will be contacted by their telephone provider.

Age Cymru therefore warns that if somebody offers to carry out work relating to the switchover, in return for some form of payment, it’s likely to be a scam that should be reported to Action Fraud on 0300 123 2040.

People can also check with their telephone provider about what work is or isn’t taking place in their area. However, if anyone feels threatened or in any danger from a rogue trader they should call the police as soon as possible.

Age Cymru’s chief executive Victoria Lloyd says “It’s such a shame that we must warn older people to be on their guard in relation to the digital switchover as this is something that should improve people’s experiences of phone services.

“We’ve been told that lines will be clearer, which will help those who are hard of hearing. There’ll be a facility to enable three party lines which will help people to have mini group chats with friends and family and thereby help reduce loneliness. And there’ll be increased protection against unwanted marketing or nuisance calls.

“However, given our experience of how rogue traders work we want to forearm older people so they can avoid potentially expensive and emotionally damaging scams and instead take full advantage of the new phone services without any unnecessary fears.”

Understanding the digital switchover process

BT, the biggest supplier of landlines in Wales, is holding dozens of events across the country to advise customers face-to-face about the switch. Other phone providers may also be organising similar events.

Age Cymru understands that for most customers, digital switchover will simply involve connecting your home phone handset to a router rather than the phone socket on the wall. And for BT customers, if you don’t have the correct router, they will send you one completely free of charge.

At this stage, BT will be writing to all their customers to make them aware of the changes, and following up with those who are ready and eligible to make the switch. BT will not be switching customers who may have difficulty making the change just yet and will give these customers additional support when the time comes.

If you think you’ll have a problem with the transition, think you are vulnerable, or use a healthcare alarm connected to your landline, please contact your phone provider and tell them.

And if anyone uses a personal healthcare alarm, they should also check with their suppliers that they have everything they need prior to the switchover.

BT customers who are ready and eligible to make the switch will be contacted four weeks before making the move to ensure they have everything they need.

While BT are by far the biggest provider of telephone services in Wales, this is an industry-wide change and other telephone providers are managing their own switchover process so contact your provider to understand how the change will affect you.

How big is the issue of scamming in Wales?

According to the Wales Against Scams Partnership (WASP) older victims of scams in the UK lose an average of £1,200 over their lifetimes.

WASP also cites Action Fraud data showing that they receive around 15,000 cases of fraud from Wales each year. However, Action Fraud believes that the reported figure is just the tip of the iceberg and that the actual number of scams undertaken, or attempted, is seven times bigger.

And according to recent BBC research it is estimated that the UK is losing £2,300 per minute to scam activity.

Charity

Kurtz goes Jurassic as Pantosaurus visits Senedd NSPCC Campaign

Published

15 hours ago

November 14, 2024

Richard Lewis

THIS WEEK, the NSPCC’s annual campaign to safeguard children from sexual abuse reached the steps of the Senedd.

Pantosaurus, the friendly mascot of the NSPCC’s PANTS campaign, appeared to raise awareness among Members of the Senedd and the wider public about the vital importance of child safety. The campaign encourages parents and carers to talk openly with young children about risks and protective measures.

The PANTS campaign is built around five key child protection messages:

Privates are private.
Always remember your body belongs to you.
No means no.
Talk about secrets that upset you.
Speak up; someone can help.

After meeting Pantosaurus, Samuel Kurtz MS, Member of the Senedd for Carmarthen West and South Pembrokeshire, expressed his support for the campaign

He said: “I wholeheartedly support this important NSPCC initiative. Since its launch in 2013, it has empowered over six million families to discuss this sensitive subject.

“This issue affects communities across Wales, so promoting the five principles of PANTS is essential for everyone in Pembrokeshire and beyond.”

Community

Crowdfunding drive launched for documentary on forgotten 1967 football match

Published

1 day ago

November 13, 2024

Tom Sinclair

A CROWDFUNDING campaign has launched to support a new documentary capturing a nearly forgotten piece of football history—a 1967 charity match in Liverpool featuring Hungarian football icon Ferenc Puskás, alongside British legends Billy Liddell and John Charles.

Daniel Metcalf, director of the film and grandson of Chester FC striker Mike Metcalf, who played in the match, describes the film as “a love letter to the beautiful game,” aiming to highlight community spirit and the unity of sport. “Through personal stories, historic footage, and expert insights, we’ll revisit this unique game and explore 1960s football’s influence over the decades,” he said.

The project has attracted substantial backing, including collaboration with Chester FC, endorsements from notable players like Neville Southall, and the involvement of a skilled production team with narration by broadcaster Kim Thomas.

Supporters can choose from various funding tiers, with contributions starting at £10 for acknowledgments and extending to £5,000 Producer credits. Rewards range from film credits to signed memorabilia and invitations to the UK premiere. The funding target of £3,300 aims to cover initial production costs, with stretch goals set to enhance production quality.

Filming will commence in Chester in May 2025, with the documentary slated for release in early 2026 for the festival circuit.

For more information or to support the project, visit Kickstarter.

Community

Carew Castle triumphs again as Visitor Attraction of the Year at Croeso Awards

Published

1 day ago

November 13, 2024

Tom Sinclair

CAREW Castle, one of Pembrokeshire’s most treasured landmarks, has once again been named Visitor Attraction of the Year at the prestigious Visit Pembrokeshire Croeso Awards, cementing its place as a top destination for visitors to the region.

The award, presented during a grand ceremony at Pembrokeshire College, recognises the Castle’s ongoing dedication to providing an exceptional visitor experience. This second consecutive win underscores Carew Castle’s commitment to excellence, from its welcoming guides to its expertly preserved grounds and engaging events, drawing visitors year-round.

Daisy Hughes, Manager of Carew Castle, expressed gratitude for the continued recognition: “Winning this award two years in a row is a testament to everyone involved in bringing Carew Castle to life – from the knowledgeable guides to the conservationists, dedicated team of volunteers, and our hardworking tearoom team. It’s truly a group effort, and we’re honoured to be recognised once more as one of Pembrokeshire’s premier attractions.”

The Castle has become a hub of excitement year-round, with special charm during the quieter winter months. Seasonal events like Glow, an enchanting Christmas light display, featuring rooms of the Castle dressed for the festivities and live musical performances, draw visitors of all ages. This festive season also includes Santa’s Grotto, a Christmas Needle Felting Workshop, and children’s Christmas Craft Workshops – ensuring there’s something for everyone to enjoy as the nights draw in.

Carew Castle is open daily from 11am to 3pm throughout the winter, with extended hours on Fridays through Sundays when Glow and Santa’s Grotto are in full swing.

For a full schedule of upcoming events and activities at Carew Castle, visit www.carewcastle.com.

Pictured: Carew Castle is celebrating its second consecutive win as Visitor Attraction of the Year at the Croeso Awards, recognised for its exceptional visitor experience and engaging year-round events.