Community

Charity warns older people to be wary during digital switchover

Published

10 months ago

April 4, 2024

AS the telephone industry upgrades from analogue to digital landlines, Age Cymru is warning older people to be wary of rogue traders trying to take advantage of the switchover.

The change will see calls made over a broadband line instead of the old analogue network, which is becoming increasingly unreliable.

The charity says for most customers, all aspects of the switchover will be free of charge with no home installation work required. If customers require additional support with set up, they will be contacted by their telephone provider.

Age Cymru therefore warns that if somebody offers to carry out work relating to the switchover, in return for some form of payment, it’s likely to be a scam that should be reported to Action Fraud on 0300 123 2040.

People can also check with their telephone provider about what work is or isn’t taking place in their area. However, if anyone feels threatened or in any danger from a rogue trader they should call the police as soon as possible.

Age Cymru’s chief executive Victoria Lloyd says “It’s such a shame that we must warn older people to be on their guard in relation to the digital switchover as this is something that should improve people’s experiences of phone services.

“We’ve been told that lines will be clearer, which will help those who are hard of hearing. There’ll be a facility to enable three party lines which will help people to have mini group chats with friends and family and thereby help reduce loneliness. And there’ll be increased protection against unwanted marketing or nuisance calls.

“However, given our experience of how rogue traders work we want to forearm older people so they can avoid potentially expensive and emotionally damaging scams and instead take full advantage of the new phone services without any unnecessary fears.”

Understanding the digital switchover process

BT, the biggest supplier of landlines in Wales, is holding dozens of events across the country to advise customers face-to-face about the switch. Other phone providers may also be organising similar events.

Age Cymru understands that for most customers, digital switchover will simply involve connecting your home phone handset to a router rather than the phone socket on the wall. And for BT customers, if you don’t have the correct router, they will send you one completely free of charge.

At this stage, BT will be writing to all their customers to make them aware of the changes, and following up with those who are ready and eligible to make the switch. BT will not be switching customers who may have difficulty making the change just yet and will give these customers additional support when the time comes.

If you think you’ll have a problem with the transition, think you are vulnerable, or use a healthcare alarm connected to your landline, please contact your phone provider and tell them.

And if anyone uses a personal healthcare alarm, they should also check with their suppliers that they have everything they need prior to the switchover.

BT customers who are ready and eligible to make the switch will be contacted four weeks before making the move to ensure they have everything they need.

While BT are by far the biggest provider of telephone services in Wales, this is an industry-wide change and other telephone providers are managing their own switchover process so contact your provider to understand how the change will affect you.

How big is the issue of scamming in Wales?

According to the Wales Against Scams Partnership (WASP) older victims of scams in the UK lose an average of £1,200 over their lifetimes.

WASP also cites Action Fraud data showing that they receive around 15,000 cases of fraud from Wales each year. However, Action Fraud believes that the reported figure is just the tip of the iceberg and that the actual number of scams undertaken, or attempted, is seven times bigger.

And according to recent BBC research it is estimated that the UK is losing £2,300 per minute to scam activity.

Community

RWE launches hydrogen education programme to inspire future climate champions

Published

2 days ago

January 29, 2025

Tom Sinclair

RWE has launched its Hydrogen Education Programme, an initiative aimed at educating schoolchildren about hydrogen’s crucial role in achieving net zero and decarbonising industries.

Developed in partnership with Generation C, the programme offers interactive, curriculum-based activities that connect classroom learning to real-world applications. Students of all ages will explore hydrogen’s properties, its production, and its growing role in industries driving the clean energy transition.

Henry Tudor High School in Pembroke has already piloted the programme with secondary school students, while Golden Grove Primary School is set to begin this week. The initiative will demonstrate how hydrogen, as a clean energy source, is integral to reducing emissions in transport, manufacturing, and energy sectors.

Engaging young minds

The programme features real-world case studies highlighting RWE’s hydrogen projects and includes group challenges designed to encourage critical thinking about global climate issues.

Golden Grove Primary School headteacher, Mr A Williams, welcomed the initiative, stating: “As head of a large primary school in Pembrokeshire, which is at the forefront of green energy growth, it is imperative that we build meaningful relationships with companies like RWE. The initial lesson captivated our learners, who now fully understand the importance of green energy and the new hydrogen plant. The flexibility of the New Welsh Curriculum allows us to tailor learning to our community’s needs—building an electrolyser to produce hydrogen is just the beginning of a journey that could lead to future opportunities in collaboration with businesses.”

Williams also highlighted the programme’s potential to shape future career paths, saying: “This project could provide highly skilled jobs in our county, and we need our learners to be at the forefront of that development.”

Building a sustainable future

Louise McDonnell, RWE’s hydrogen development manager, attended the event and emphasised the programme’s impact: “Our Hydrogen Education Programme equips young people with the knowledge and inspiration to make a difference. Hydrogen is a game-changer in the fight against climate change, and through this initiative, we’re helping students see the opportunities in clean energy. Education is key to building the skills and passion needed to achieve net zero and safeguard our planet.”

RWE’s Hydrogen Education Programme is more than just an awareness initiative—it aims to inspire careers in clean energy. By sparking curiosity in STEM (Science, Technology, Engineering, and Mathematics), the programme encourages students to explore future roles in the expanding hydrogen economy and renewable energy sector.

Hydrogen’s role in decarbonisation

RWE recently secured planning permission for the RWE Pembroke Green Hydrogen Project, a 100MWe electrolysis plant capable of producing approximately two metric tonnes of green hydrogen per hour. By replacing fossil fuels, the plant is expected to cut local CO2 emissions by about 93,000 tonnes annually, the equivalent of removing 18,600 cars from the road.

As the UK’s largest power producer and a leading renewable generator, RWE continues to develop hydrogen opportunities nationwide to support industrial decarbonisation and drive the transition to a cleaner energy future.

Community

New Men’s Shed opens at Milford Haven Station

Published

2 days ago

January 29, 2025

Tom Sinclair

TRANSPORT for Wales (TfW) has announced the opening of a new Men’s Shed at Milford Haven Station, transforming one of its stations into a valuable community hub.

Men’s Sheds are community spaces where people come together to make, repair, and repurpose items while supporting local projects. These grassroots initiatives play a crucial role in tackling social isolation and fostering a sense of community.

Research shows that Sheds offer significant health benefits, with 96% of members—known as Shedders—reporting a reduction in loneliness after joining. While traditionally associated with older men, Men’s Sheds are inclusive, welcoming people of all genders and backgrounds. Many involve women, and some operate exclusively for women.

The new Milford Haven Men’s Shed will provide a space for the community to connect, share skills, and form friendships. Shedders will have the freedom to decide how best to use the space to meet their needs.

Emma Collins, Station Manager for Milford Haven, said: “I am pleased that we are able to accommodate the Men’s Shed within the station and support this invaluable community group and the work they do.”

The Milford Haven Men’s Shed committee expressed gratitude to TfW for enabling the project, calling it a safe and welcoming space for older members of the community to build friendships and support well-being.

A spokesperson for the Shed said: “We hope to give back to the community some of the help we have received from TfW. We would also like to thank the National Lottery for the funding that made this project possible.”

They added: “Whether it’s crafting, working on projects, or simply dropping in for a cuppa and a chat, the Men’s Shed is here for the people of the town. We look forward to welcoming everyone.”

Community

Drop in sessions to help reshape Mid and West Wales Fire and Rescue Service

Published

1 week ago

January 24, 2025

Tom Sinclair

MID and West Wales Fire and Rescue Service (MAWWFRS) is pleased to announce the launch of a series of community drop-in sessions designed to gather feedback from residents and stakeholders. This initiative aims to identify issues and challenges that may impact the delivery of the Community Risk Management Plan 2040 (CRMP 2040).

The CRMP 2040 outlines the Service’s commitment to addressing risks, threats, and challenges faced by communities. These drop-in sessions provide an opportunity for residents to help shape the future of fire and rescue services in Mid and West Wales, ensuring safety and well-being remain a priority.

Shaping the future together

Deputy Chief Fire Officer Iwan Cray said: “We believe the best way to serve our communities is by involving them in the planning process. These drop-in sessions are an opportunity for us to listen, learn, and collaborate with the people we serve.”

The drop-in sessions, details of which are available on the MAWWFRS website, offer a platform for open dialogue. Residents can share their insights, concerns, and suggestions, contributing to the development of a modern Fire and Rescue Service tailored to their needs.

A data-driven approach

The CRMP 2040 adopts a data-driven approach, focusing on prevention, protection, and response to reduce emergencies’ impact and enhance public safety. By tailoring services to community needs, MAWWFRS is committed to building safer and more resilient communities.

Get involved

Community members are encouraged to attend these sessions and provide their feedback. To thank participants, MAWWFRS is offering a chance to win a £100 Amazon voucher. To enter, simply attend a session and complete the survey.

For more information about the plan or the upcoming drop-in sessions, visit the MAWWFRS website or contact the team at [email protected].

About MAWWFRS

Mid and West Wales Fire and Rescue Service is dedicated to protecting and serving the communities of Mid and West Wales. Through prevention, protection, and response, the Service works tirelessly to ensure the safety and well-being of all residents and visitors.