Community

Charity warns older people to be wary during digital switchover

Published

2 years ago

April 4, 2024

AS the telephone industry upgrades from analogue to digital landlines, Age Cymru is warning older people to be wary of rogue traders trying to take advantage of the switchover.

The change will see calls made over a broadband line instead of the old analogue network, which is becoming increasingly unreliable.

The charity says for most customers, all aspects of the switchover will be free of charge with no home installation work required. If customers require additional support with set up, they will be contacted by their telephone provider.

Age Cymru therefore warns that if somebody offers to carry out work relating to the switchover, in return for some form of payment, it’s likely to be a scam that should be reported to Action Fraud on 0300 123 2040.

People can also check with their telephone provider about what work is or isn’t taking place in their area. However, if anyone feels threatened or in any danger from a rogue trader they should call the police as soon as possible.

Age Cymru’s chief executive Victoria Lloyd says “It’s such a shame that we must warn older people to be on their guard in relation to the digital switchover as this is something that should improve people’s experiences of phone services.

“We’ve been told that lines will be clearer, which will help those who are hard of hearing. There’ll be a facility to enable three party lines which will help people to have mini group chats with friends and family and thereby help reduce loneliness. And there’ll be increased protection against unwanted marketing or nuisance calls.

“However, given our experience of how rogue traders work we want to forearm older people so they can avoid potentially expensive and emotionally damaging scams and instead take full advantage of the new phone services without any unnecessary fears.”

Understanding the digital switchover process

BT, the biggest supplier of landlines in Wales, is holding dozens of events across the country to advise customers face-to-face about the switch. Other phone providers may also be organising similar events.

Age Cymru understands that for most customers, digital switchover will simply involve connecting your home phone handset to a router rather than the phone socket on the wall. And for BT customers, if you don’t have the correct router, they will send you one completely free of charge.

At this stage, BT will be writing to all their customers to make them aware of the changes, and following up with those who are ready and eligible to make the switch. BT will not be switching customers who may have difficulty making the change just yet and will give these customers additional support when the time comes.

If you think you’ll have a problem with the transition, think you are vulnerable, or use a healthcare alarm connected to your landline, please contact your phone provider and tell them.

And if anyone uses a personal healthcare alarm, they should also check with their suppliers that they have everything they need prior to the switchover.

BT customers who are ready and eligible to make the switch will be contacted four weeks before making the move to ensure they have everything they need.

While BT are by far the biggest provider of telephone services in Wales, this is an industry-wide change and other telephone providers are managing their own switchover process so contact your provider to understand how the change will affect you.

How big is the issue of scamming in Wales?

According to the Wales Against Scams Partnership (WASP) older victims of scams in the UK lose an average of £1,200 over their lifetimes.

WASP also cites Action Fraud data showing that they receive around 15,000 cases of fraud from Wales each year. However, Action Fraud believes that the reported figure is just the tip of the iceberg and that the actual number of scams undertaken, or attempted, is seven times bigger.

And according to recent BBC research it is estimated that the UK is losing £2,300 per minute to scam activity.

Community

Family pays tribute to Ashley Wayne Keane following fatal A40 collision

Published

23 hours ago

July 10, 2026

Tom Sinclair

The 38-year-old died after a collision between a van and a bus near Llandeilo

THE FAMILY of a man who died following a collision on the A40 have paid tribute to him, saying they have been left “utterly heartbroken” by their sudden loss.

Ashley Wayne Keane, aged 38, was the driver of a van involved in the collision between Llandeilo and Nantgaredig at around 4.25pm on Friday, July 3.

Emergency services attended the scene, but Mr Keane sadly died following the collision.

In a statement released through Dyfed-Powys Police, his family said: “We are utterly heartbroken by the sudden and tragic loss of Ashley Wayne Keane.

“He will forever be in our hearts, and as his family, we kindly ask for privacy to grieve this devastating loss.”

Police have asked that the family’s request for privacy is respected.

Community

Drag icon Dr Bev to perform at Pembrokeshire Pride

Published

1 day ago

July 10, 2026

James Sinclair

WORLD RENOWNED drag icon, Dr Bev, has been announced as the closing act for the Pembrokeshire Pride Festival in September.

Dr Bev, whose full stage name is Dr Beverley Ballcrusher, is a well known drag artist from Cardiff. In a career that has lasted for over 30 years, she has become one of the highlights of the city’s LGBTQ+ scene.

In that time, she has toured across mainland Europe. Before coming to Pembrokeshire Pride Festival, Dr Bev will be performing at Sao Paulo Pride Festival, the world’s biggest Pride festival.

Dr Bev has also been a fierce advocate for LGBTQ+ rights and HIV awareness. Dr Bev’s performer, Rob Keetch, volunteered at Cardiff Body Positivity to offer advice to those dealing with HIV during the 1990s. Dr Bev began at an event designed to support one of Rob’s associates from this charity, drag queen Connie Condom.

Dr Bev went on to be the founder of Pride Cymru, Wales’ largest LGBTQ+ celebration, holding an annual big weekend in Cardiff. The parade and festival promotes awareness of LGBTQ+ people, part of Pride Cymru’s wider mission to promote acceptance in Wales.

Dr Bev is therefore a figure rooted deeply in Welsh Pride and LGBTQ+ celebration. Having her come to Pembrokeshire Pride Festival is a massive moment for Pride in Pembrokeshire, closing out the festival with one of Wales’ biggest LGBTQ+ icons.

The day will include family friendly entertainment and activities, with food vendors, community areas and performances.

On Dr Bev’s appearance, Rob Keetch said: ‘To go from São Paulo Pride to Dewslake Farm is exactly what Pride should be about: joy, visibility, connection and making sure LGBTQ+ people know they are seen and celebrated wherever they live.‘

Dr Bev will also be wearing her rainbow outfit worn at San Paulo Pride, giving fans an opportunity to see part of the world’s biggest pride festival.

Pembrokeshire Pride Festival will take place on 19th September at Dewslake Farm, near Lamphey. Tickets will be available from the 24th July.

Community

Welsh language thrives “through people and through use”

Published

1 day ago

July 10, 2026

Ella Groves, ICNN Senedd Reporter

THE WELSH language is “one of our biggest success stories as a small nation on the world stage”, according to the minister responsible for the language.

Education and Welsh language minister Anna Brychan told the Senedd on 7 July that “language does not live solely through policy, but through people and through use.”

Sharing how the language has influenced her life, Ms Brychan said: “My personal story is a bilingual one. My mother learned Welsh as an adult. Today, Welsh and English intertwine in my family at home in Grangetown, and several other languages can be heard around us, and that’s a good thing.”

Concluding her speech, Ms Brychan said: “This is our opportunity to ensure that our two languages drive our future – in the community, digitally, in education and in the economy, and with the Welsh language contributing to making a welcoming, confident bilingual and multilingual country for us all.”

Reform’s deputy leader in Wales, Helen Jenner, described her parents’ decision to send her to a Welsh-medium school as one of “the most precious gifts” they could have given her.

Ms Jenner shared the story of her grandfather, Silgwyn Weston, who didn’t speak any English until he was around eight years old.

She told the Siambr how having received advice from his sister, who attended university in London, her grandfather decided the best way to provide opportunities to his children was for them to speak English at home, meaning her mother did not have the chance to speak Welsh.

Helen Jenner MS, Reform's deputy leader in Wales — Helen Jenner MS, Reform’s deputy leader in Wales

She said: “There was something very special between myself and my grandfather. We were the only two members of the family who could hold a natural conversation in Welsh.

“Silgwyn Weston was a very proud Welshman and in his final years, there was one constant – his hearing was somehow always better if the conversation was about rugby or if someone spoke Welsh to him.”

Reform’s deputy leader agreed with Ms Brychan that language sits at “the heart” of Welsh culture, but criticised the government’s plan to use legislation and targets to secure the language’s future.

She said: “We can’t force people to love a language. We can’t legislate for enthusiasm. We can’t create Welsh-speaking communities through targets alone. The Welsh language flourishes when people choose to use it at home, in the workplace, in the pub, on the rugby pitch and on the street.”

Ms Jenner also welcomed the minister’s commitment to strengthening the Welsh language in digital and AI, adding that if Welsh is not available in these technologies there is a risk of it being “left behind”.

She asked how the government will measure an increase in the daily use of the language and what practical steps will be taken to help learners use Welsh once they have left school.

Responding, Ms Brychan said: “People shouldn’t have to look for opportunities to use the Welsh language.”

She noted importance of including Welsh outside of education, in areas such as “technology, workplaces, sport, culture, planning, research, and leadership in our communities”.

Also sharing his experiences with the Welsh Language, Labour’s Huw Thomas told the Siambr that he himself “couldn’t speak a word of English” until he was around 7.

Discussing the Welsh Government’s target of a million Welsh speakers by 2050, former Cardiff Council leader Mr Thomas called for further details on how the Welsh language will be pushed through childcare and the education system.

He asked Ms Brychan how many Welsh-medium childcare settings will need to be developed to reach the target of free childcare from nine-months-old and how the Welsh Government plans to ensure Welsh-speaking staff will be available to meet demand.

Ms Brychan acknowledged the challenges in terms of developing the necessary workforce, but said there’s “a plan in place” to address this.

The Labour spokesperson for the Welsh language then noted the importance of Welsh in technology and the workforce.

He urged the minister to work with trade unions to promote the Twf Charter, which was developed to promote Welsh in the workplace.

Mr Thomas also questioned what measures the government will be taking to introduce more Welsh-medium apprenticeships.

Ms Brychan revealed she has numerous upcoming meetings on technology, and said the Welsh language is at the forefront of her discussions with such companies.

She also said she’s “always” willing to speak to unions to get their views and expertise.

Conservative Paul Davies voiced his and his party’s support for the Welsh Government’s target of one million Welsh speakers by 2050, but questioned Ms Brychan on Welsh-medium education and socialising through the Welsh language.

Mr Davies highlighted that currently only 21% of children are in Welsh-medium schools, according to the latest schools survey.

He suggested that work could be done in terms of learner travel to help reduce barriers to Welsh language education.

The Conservative spokesperson called on Ms Brychan to reveal whether she will review the Learner Travel (Wales) Measure 2008 to see if more “can be done” to allow children access to Welsh-medium education. However, Ms Brychan did not mention learner travel in her response.

Mr Davies also spoke of the importance of socialising in Welsh in cultural settings, referring to events such as Tafwyl, which took place in Cardiff last month.

He said: “These events and many other community events are held by organisations like the mentrau iaith and others, of course, that do so much in our communities with little resource.”

Mr Davies called on the Welsh Government to consider how it can support community organisations “more effectively” in the future.

Ms Brychan replied: “In terms of socialising through the medium of Welsh, that takes me back to the point that I was making that we need to create the environment where people don’t have to look for opportunities to use the Welsh language.

“As you mentioned, the opportunities provided through the mentrau iaith are key to ensure that those opportunities are available.”