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Further decline in Dŵr Cymru performance highlighted

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NATURAL RESOURCES WALES has today published its 2023 performance reports for the two water companies operating in Wales, Dŵr Cymru Welsh Water and Hafren Dyfrdwy.

It highlights the worst performance from Dŵr Cymru Welsh Water against the metrics measured against, which are standardised in England and Wales.

The company was responsible for a total of 107 sewage pollution incidents during 2023. The number of serious pollution incidents rose from five to seven, including a major incident involving a burst sewer pipe on the River Taff at Pontypridd in March last year.

The report also flags concerns about a small but significant decline in water discharge permit compliance, dropping to 98%.

Improvements were made to the number of pollution incidents self-reported to NRW, rising to 70% during 2023, but still falling short of the minimum 80% target.

Water companies are expected to self-report incidents to NRW before others do. Without a rapid response, the impact of pollution can escalate and the opportunity for mitigation measures can be lost.

While Dŵr Cymru Welsh Water will stay at two-star (company requires improvement) rating this year, NRW has issued a stark warning to the company that it needs to turn the tables on its downward performance trends.

Clare Pillman, Chief Executive of NRW said: “Despite increased pressure from ourselves as regulators, and from politicians and the public, Dŵr Cymru Welsh Water have failed to make the kind of improvements we want and expect to see.

“It is unacceptable that we are now seeing a year-on-year increase in significant pollution incidents, at a time where so much is being invested in improving our rivers and water quality for nature and people.

“In response, we continue to use all the enforcement tools available to us to drive improvements. We are pursuing several formal investigations, including potential prosecutions relating to incidents and issues of permit compliance. While these processes can take time, we are absolutely committed to seeing them through.”

Dŵr Cymru Welsh Water provide drinking water and wastewater sewerage to the majority of Wales, but Hafren Dyfrdwy, part of the Severn Trent group, provide wastewater services to some border counties in north and mid Wales.

Due to its small operating area, Hafren Dyfrdwy does not receive a star rating from NRW, however similar measures are used to assess the company’s performance.

For 2023, Hafren Dyfrdwy saw an increase in descriptive condition permit non-compliances (aspects such as maintenance, management and reporting) compared to 2022.

The company was responsible for one low-level sewerage incident, but no serious pollution incidents.

Clare Pillman added: “While there are always improvements to make, we are pleased to report that Hafren Dyfrdwy’s performance has improved from last year.

“We would like to see the company to build on this accomplishment and continue to drive further improvements during the 2024 reporting period.”

NRW and the Environment Agency are reviewing the methodology for the annual reporting of water company performance for use on 2026-2030 data.

The review will include strengthening and broadening the current Environmental Performance Assessment to ensure it results in the most beneficial change for the environment.

A consultation with water companies and other relevant stakeholders will be held over the summer.

Business

Digital Marketing Challenges for Rural Welsh Businesses

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Digital marketing is a must-do for businesses looking to grow, connect with customers, and stay competitive. But for rural Welsh businesses, it’s not always straightforward. Patchy internet, stiff competition from city-based brands, and the struggle to get noticed online mean that rural businesses have to think outside the box to build and maintain a strong digital presence.

Competing with Larger Companies

Smaller rural businesses often struggle to compete with national and international brands that have significantly larger marketing budgets. These larger companies dominate search engine rankings and online advertising, making it difficult for small businesses to get noticed.

To counteract this, many rural Welsh businesses can focus on hyper-local SEO and community-driven digital marketing strategies. By optimising their websites for location-based searches and using Google My Business effectively, they can improve their visibility for customers searching for products and services nearby.

Additionally, following marketing news, engaging with local influencers, using targeted social media advertising, and leveraging user-generated content helps build an authentic online presence that resonates with their audience.

Connectivity Barriers

One of the most significant challenges for rural businesses is poor broadband connectivity. While the Welsh Government has invested in improving digital infrastructure, many areas still struggle with slow or unreliable internet speeds. This can make it difficult to maintain an e-commerce platform, update social media, or engage with customers through digital channels.

To overcome these limitations, some businesses are turning to alternative solutions such as satellite broadband or mobile data hotspots. Providers like Starlink are offering high-speed internet access in remote locations, helping businesses stay connected. 

However, these solutions also come with challenges, including high costs, latency issues, and weather-related disruptions. Mobile hotspots rely on strong network coverage, which can be inconsistent in rural areas. This leaves many businesses back on square one.

Looking Ahead

Rural Welsh businesses are embracing digital innovation to overcome challenges and thrive online. Platforms like Instagram, Facebook, and TikTok have become essential for engaging customers and showcasing products and services, while e-commerce solutions enable them to expand beyond local markets.

Many businesses are also strengthening their online identity by securing .cymru and .wales domains, reinforcing their Welsh credentials and boosting local visibility.

Despite the challenges, rural Welsh businesses are finding clever ways to thrive online. From tapping into alternative internet solutions to fine-tuning their local SEO and embracing digital marketing, they’re making their mark in the digital world. And with broadband infrastructure continuing to improve, the playing field is becoming even for many rural Welsh businesses.

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Business

Has the Welsh economy truly recovered from COVID?

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It’s now been five years since the COVID-19 pandemic began. The pandemic rocked economies all over the country, with lockdowns affecting numerous businesses, both small and large. 

Now that a significant amount of time has passed, has Wales managed to recover economically from damage that the COVID-19 pandemic caused? 

In this article, we’ll explore how Wales was affected by COVID, and whether or not it has seen a recovery now that five years have passed.  

Effects of COVID-19 on Wales 

Industries relying on physical interaction were hit hard

Hotels, public transport, theatres, restaurants, gyms, and any other industry that relied on the public was hit incredibly hard by lockdowns. In fact, across the UK, sales were 50% lower than normal for in-person-reliant industries. 

Everything moved online

When the pandemic hit, people were made to stay at home and almost everything moved online. From education and work to entertainment and socialising, the way we lived our lives fundamentally changed. 

Whilst this did have severe repercussions for some businesses, it had a positive effect on other industries. Online gambling notably benefitted from the pandemic. For example, trusted pay and play casino platforms saw a surge in usership since in-person gambling wasn’t available, and discussions on the Mr. Gamble forum increased, with people replacing in person interactions with online variations. 

Employment rates dropped 

Prior to the pandemic, employment rates in Wales (for those aged 16-64) were around 74%. When the pandemic hit, this dropped to 72%. With plenty of businesses being able to move their endeavours online and allow employees to work from home, employment levels luckily  didn’t drop as significantly as they might have a decade or so ago. 

Has the Welsh economy seen any recovery? 

Since the COVID-19 pandemic, Wales has seen substantial recovery in some areas of the economy. 

GDP

In 2020, Wales’ GDP growth dropped by 10.7%. But, by 2022, it had already seen significant recovery, growing by 3.8%. 

Annual earnings 

Alongside improvement in Wales’ GDP, the median annual earnings for full-time employees in Wales grew significantly from £28,387 in 2020 to £34,303 in 2024. 

Has Wales’ economy fully recovered from COVID?

Despite some recovery, there is still plenty of uncertainty and volatility across Wales. It may be a few years before the Welsh economy is able to fully recover from the effects of the COVID-19 pandemic. 

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Business

Sixth Sense shop in Pembroke Dock set to close

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THE SXITH SENSE shop on Dimond Street, Pembroke Dock, is set to close its doors in the coming weeks, its owners have announced.

Carina and her business partner said the decision was not made lightly but was necessary due to personal circumstances and the changing needs of their families.

“We have honestly loved every second of running the shop,” they said. “We’ve met some incredible people and had a lot of fun through our fright night events and daily interactions. We will absolutely be sad to say goodbye.”

However, Sixth Sense will continue to operate online, with customers still able to order personalised gifts and keepsakes, book one-to-one mediumship and tarot readings, and attend monthly Spiritualist services at Lamphey Village Hall.

A 20% off closing-down sale will be held in-store, with new opening hours of Tuesdays and Thursdays from 10:00am to 3:00pm. Appointments can be made outside these times for those wishing to browse.

The owners have also hinted at a rebrand for their personalised gift and keepsake business, with further details expected in the coming weeks.

“We hope people will come in, take a look around, and make our last few weeks at the shop as enjoyable as they’ve always been,” they said. “Family always comes first, and we can’t thank our customers enough for the love and support they’ve shown us.”

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