Education
Student Loans Company says student ‘smishing scams’ on the rise
AT the start of the 24/25 academic year, the Students Loans Company (SLC) is reminding students to be vigilant of smishing scams.
Scammers target students at this time of year as they receive their first maintenance loan payment. SLC is expecting to pay £2bn to students over the autumn term and last year it stopped £2.9m of maintenance loan payments being taken by smishing and phishing scams, where students received and acted on false communications.
Smishing, which is fraud involving text messages, is currently the most popular form of scam, with students usually being asked to click a link to complete a task – for example verifying bank details or confirming their personal information, providing an opportunity for a payment to be diverted to a scammer’s bank account.
SLC will never ask students to provide or verify their personal or financial information via email or text message, and Alan Balanowski, Risk Director at SLC, is urging students to pay attention to any communication they receive from Student Finance Wales (SFW) or SLC over the coming weeks.
He said: “Starting or returning to university is an exciting time, but it’s also busy, with students getting organised and set-up for the academic year, which includes dealing with information from different organisations, including ourselves. We aim to ensure our payment process is simple for students, but we do experience a rise in smishing scams at this time year. This means students need to be alert to any potential attempt to intercept their maintenance loan instalment.
“We have a range of preventive methods we use to target scams, but the most impactful tool we have is working together with students to stop scammers. If a student receives a suspicious message, they should delete it and report it immediately, but if a scammer does succeed in obtaining personal details, then we must collectively act quickly to spot and block the action”.
“Last year, we were able to stop £2.9m of maintenance loan payments ending up in the hands of scammers and we are focused on working as effectively as we can to protect students and their finance.
“Our message to students is quite simply, think before you click.”
SLC’s top tips
- Neither SLC nor SFW provide any services through WhatsApp and will never initiate contact with a student through social media channels, including Facebook, X, Instagram and Tik Tok, to discuss their application or student finance entitlement. If a customer receives a communication from SFW that they are unsure of, they should log into their online account to verify if it’s genuine.
- Check the quality of the communication – misspelling, poor punctuation and bad grammar are often signs of phishing.
- Keep an eye out for any suspicious looking emails, phone calls or text messages, especially around the time of an expected payment.
- Scam emails and text messages are often sent in bulk to many people at the same time and are unlikely to contain both a first and last name. These commonly start – ‘Dear Student’.
- Messages that convey a sense of urgency are also unlikely to be genuine – for example ‘failure to respond in 24 hours will result in the account being closed’.
- Think before you click. If an email or text message contains a link, hover over it to check that it goes where it’s supposed to. If in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.
- Scammers can use a variety of methods to try and get students to pay money or share personal details, including the use of fraudulent phone calls, social posts and direct messaging on digital platforms. Always use official phone numbers, the online account and official communication channels to verify the contact received is genuine.
- Be mindful of the information you share about yourself on social media, and elsewhere online, to help guard against identity theft. Identity theft happens when fraudsters access enough information about a person’s identity, such as their name, date of birth, customer reference number, course information or their current or previous addresses to impersonate them online and over the phone.
- SLC or Student Finance Wales (SFW) send a text message to students in Wales if a change has been made to their bank details. If you haven’t changed your bank details and receive a message, contact us immediately.
- Check out our guide to identifying a scam at www.gov.uk/guidance/phishing-scams-how-you-can-avoid-them
If a student receives a suspicious message, they should report it immediately by email [email protected] and to SLC by calling our dedicated hotline on 0300 100 0059.
There is also a range of additional advice and information on recognising and avoiding scams from Action Fraud, the UK’s national reporting centre for fraud and cybercrime.
Education
Milford Haven school plans unveiled but funding not yet secured
PLANS for a new £100 million school in Milford Haven have been unveiled, but the project has not yet secured full approval and remains subject to further funding decisions.
Pembrokeshire County Council this week released details of the proposed development, alongside a professionally produced video featuring First Minister Eluned Morgan, senior council figures and school leaders outlining the vision for a modern, state-of-the-art school.
The announcement comes just seven weeks before the Senedd election.
The proposed scheme would see the development of a new, purpose-built school designed to provide modern learning environments for pupils across Milford Haven and the surrounding area. Plans include specialist teaching facilities, improved accessibility throughout the site, and enhanced outdoor learning and play areas.
Council officials say the project will also place a strong emphasis on sustainability, incorporating energy-efficient systems and modern building standards aimed at reducing long-term environmental impact and running costs.
Outline stage only
Despite the high-profile launch, the project is currently at Strategic Outline Case (SOC) stage — an early stage in the public sector approval process.
SOC approval means the scheme has been accepted in principle, but key elements — including final costs, detailed design and overall value for money — have not yet been fully assessed.
Crucially, no final funding commitment has yet been made.
Before the project can proceed to construction, it must pass through the full business case (FBC) process. This stage requires detailed financial modelling, technical planning and formal sign-off from funding bodies, including the Welsh Government.
Only if that process is successfully completed will funding be formally approved and delivery authorised.
Political and funding context
Major school developments in Wales are typically delivered through joint funding arrangements between local authorities and the Welsh Government, often under long-term investment programmes aimed at modernising the education estate.
While both council leaders and Welsh Government representatives have expressed support for the Milford Haven project, schemes at SOC stage can still be subject to revision, delay or, in some cases, may not proceed if funding or value-for-money criteria are not met.
Large infrastructure announcements are often made at this stage to outline ambition and begin public engagement, ahead of final decisions on funding and delivery.
Long-running campaign
Cllr Guy Woodham, Cabinet Member for Education, said he had been working towards securing a new school for several years.
He said: “I have been Cabinet Member for Education since 2019 and I have been fighting for a new school for Milford all that time.
“This project represents a major investment in our children’s future and will provide a safe, modern and inclusive environment where pupils can thrive.”
The Welsh Government has also welcomed the plans, describing them as part of its wider programme to improve school facilities across Wales.
Community involvement
The council has confirmed that the next phase of the project will involve consultation and engagement with pupils, staff, parents and local residents.
This process is expected to help shape the detailed design of the school before a full business case is submitted.
Not yet a confirmed build
While the plans have been presented as a significant step forward for education in Milford Haven, the project remains a proposal rather than a confirmed construction scheme.
At this stage, timelines for delivery have not been finalised, and progression will depend on the outcome of the business case process and the availability of funding.
For now, the new school remains an ambition backed in principle — but not yet a guaranteed build.
Cover image:
Delighted with announcement: First Minister, Eluned Morgan MS
Education
Pembrokeshire school dinner price rises get go-ahead
THE PRICE of school meals in Pembrokeshire is to rise after senior councillors heard their current costs can no longer be sustained without financial losses to the authority.
At the March meeting of Pembrokeshire County Council’s Cabinet, members were asked to back increases to the price of paid school meals in primary and secondary schools from September 1.
A report for members said prices “have remained unchanged for seven years and can no longer be sustained due to rising operational and staffing costs”.
It said the School Meals Service is experiencing significant financial pressure as a result of food price inflation and National Living Wage increases, rising to £12.21 per hour, adding: “While the service currently maintains an overall surplus, recent analysis shows that the secondary school catering service will enter a deficit in 2026/27 without a price adjustment.”
For primary schools, the service provides approximately 6,500 meals per day across 53 schools, adding: “The unit cost of producing a paid for primary school meal now exceeds the costs of production (this include ingredients and additional overheads). This misalignment has created a structural deficit for each meal served.
“As we are managing to a total cost recovery model rather than a static unit price, the £3.40 Universal Primary Free School Meals rate is the most reliable proxy for current production costs for a primary pupil meal.”
Members were recommended to increase paid meals by 20p and adult meals by 49p.
For secondary schools, the service provides 3,500 meals daily across eight secondary schools, where a cafeteria style- model is used.
The report said: “Meal prices have been frozen since 2019. Despite efficiency measures such as supply chain reviews and menu consolidation, food inflation and wage increases now exceed what can be absorbed operationally. It is no longer possible to provide a high quality, nutritionally balanced two- course meal within the current pricing structure.”
As part of a proposed service saving of £200,000 for this financial year it was recommended to increase the price of individual menu items by some 11 per cent.
It added: “Despite maintaining static meal prices for seven years, the Council’s proposed rates remain competitive when compared with neighbouring authorities. Recent benchmarking shows widespread variation, with many councils planning further price increases before September 2026.”
Members backed recommendations that the price of a paid primary school meal increases from £2.55 to £2.75, with adult meals rising from £3.51 to £4.
They also backed increasing the price of individual secondary school meal menu items by 11 per cent, subject to targeted increases rather than a blanket rise.
Education
Thousands of teaching assistants set for pay rise as workforce plan published
LEVEL 1 teaching assistants in Wales will be moved to level 2 roles from September 2026.
This move will benefit up to 3,350 current level one teaching assistants, who will receive a pay rise of up to £1,350.
Teaching assistants play a vital role in supporting teaching and learning in our schools and settings. Working with local authorities and unions, the Cabinet Secretary for Education, Lynne Neagle has today (March 18) confirmed that the Welsh Government will fund the salary increase for level 1 teaching assistants to move to level 2, subject to local consultation*. Future teaching assistant roles will also be recruited at a minimum of level two.
Alongside increased pay, the move will ensure consistent teaching assistant role descriptions and will support improved recruitment and retention.
The announcement comes on the same day the Strategic Education Workforce Plan for Schools is published. The plan outlines a shared vision of developing a confident, resilient, and well‑supported education profession, responding directly to feedback from practitioners, unions, local authorities, Estyn, the Education Workforce Council (EWC) and other key partners.
To support the current and future workforce, the plan sets out a range of actions for Welsh Government and partners to take forward under five themes, which are –
- Ensuring quality of teaching and learning
- Addressing workload issues
- Responding to new challenges for the school workforce and ensuring access to support through a specialist and pastoral workforce
- Ensuring that teaching, supporting teaching an educational leadership are attractive career pathways
- Ensuring effective use of data and evidence to inform workforce planning
- The well-being of staff is addressed under each theme and is central within the plan.
Actions outlined within the plan include a commitment to establish career-long national professional learning pathways for teachers, leaders and teaching assistants working closely with Dysgu. The initial teacher education incentives and pathways into teaching will also be reviewed to support recruitment of future teachers.
There’s also a commitment to understand alternative models for supporting teachers with time away from the classroom, and to support the appropriate use of generative artificial intelligence in learning and to reduce workload.
The plan also recognises new challenges the school workforce is facing in supporting learners outside of their day-to-day teaching duties. This includes strengthening multi-agency collaboration to support the school workforce to respond to wider societal changes. It also commits to investing and supporting non-teaching pastoral roles including Family Engagement Officers and the work of Community Focused Schools Managers.
Cabinet Secretary for Education, Lynne Neagle, said: “Today is a milestone day for education with the plan outlining key commitments that will benefit the sector in many ways in the short and long term.
“The plan has been developed in collaboration with the sector and will support our leaders, teachers, and support staff now and in the future. Equipping them with the skills they need to meet the needs of learners, with wellbeing support for the staff at the heart of the plan.
“I am also pleased to announce the uplift for level 1 teaching assistants today, this is the first step towards the long-term goal of pursuing fairer pay and conditions for all teaching assistants.”
Councillor Lis Burnett, WLGA Spokesperson for Education, said: “Teaching assistants are at the heart of our schools, building trusted relationships with pupils and providing the day-to-day support that helps children feel confident and ready to learn. We welcome this funding from Welsh Government to support the move from level 1 to level 2 roles, recognising the important contribution they make. It’s vital this sits alongside ongoing work to ensure fair and equitable conditions across the whole workforce, so staff feel properly valued and supported in the role they play in children’s lives.”
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