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Education

Student Loans Company says student ‘smishing scams’ on the rise

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AT the start of the 24/25 academic year, the Students Loans Company (SLC) is reminding students to be vigilant of smishing scams.

Scammers target students at this time of year as they receive their first maintenance loan payment. SLC is expecting to pay £2bn to students over the autumn term and last year it stopped £2.9m of maintenance loan payments being taken by smishing and phishing scams, where students received and acted on false communications.

Smishing, which is fraud involving text messages, is currently the most popular form of scam, with students usually being asked to click a link to complete a task – for example verifying bank details or confirming their personal information, providing an opportunity for a payment to be diverted to a scammer’s bank account.

SLC will never ask students to provide or verify their personal or financial information via email or text message, and Alan Balanowski, Risk Director at SLC, is urging students to pay attention to any communication they receive from Student Finance Wales (SFW) or SLC over the coming weeks.

He said: “Starting or returning to university is an exciting time, but it’s also busy, with students getting organised and set-up for the academic year, which includes dealing with information from different organisations, including ourselves. We aim to ensure our payment process is simple for students, but we do experience a rise in smishing scams at this time year. This means students need to be alert to any potential attempt to intercept their maintenance loan instalment.

“We have a range of preventive methods we use to target scams, but the most impactful tool we have is working together with students to stop scammers. If a student receives a suspicious message, they should delete it and report it immediately, but if a scammer does succeed in obtaining personal details, then we must collectively act quickly to spot and block the action”.

“Last year, we were able to stop £2.9m of maintenance loan payments ending up in the hands of scammers and we are focused on working as effectively as we can to protect students and their finance.

“Our message to students is quite simply, think before you click.”

SLC’s top tips

  • Neither SLC nor SFW provide any services through WhatsApp and will never initiate contact with a student through social media channels, including Facebook, X, Instagram and Tik Tok, to discuss their application or student finance entitlement. If a customer receives a communication from SFW that they are unsure of, they should log into their online account to verify if it’s genuine.
  • Check the quality of the communication – misspelling, poor punctuation and bad grammar are often signs of phishing.
  • Keep an eye out for any suspicious looking emails, phone calls or text messages, especially around the time of an expected payment.
  • Scam emails and text messages are often sent in bulk to many people at the same time and are unlikely to contain both a first and last name. These commonly start – ‘Dear Student’.
  • Messages that convey a sense of urgency are also unlikely to be genuine – for example ‘failure to respond in 24 hours will result in the account being closed’.
  • Think before you click. If an email or text message contains a link, hover over it to check that it goes where it’s supposed to. If in any doubt don’t risk it, always go direct to the source rather than clicking on a potentially dangerous link.
  • Scammers can use a variety of methods to try and get students to pay money or share personal details, including the use of fraudulent phone calls, social posts and direct messaging on digital platforms. Always use official phone numbers, the online account and official communication channels to verify the contact received is genuine.
  • Be mindful of the information you share about yourself on social media, and elsewhere online, to help guard against identity theft. Identity theft happens when fraudsters access enough information about a person’s identity, such as their name, date of birth, customer reference number, course information or their current or previous addresses to impersonate them online and over the phone.
  • SLC or Student Finance Wales (SFW) send a text message to students in Wales if a change has been made to their bank details. If you haven’t changed your bank details and receive a message, contact us immediately.
  • Check out our guide to identifying a scam at www.gov.uk/guidance/phishing-scams-how-you-can-avoid-them
  •  

If a student receives a suspicious message, they should report it immediately by email [email protected] and to SLC by calling our dedicated hotline on 0300 100 0059. 

There is also a range of additional advice and information on recognising and avoiding scams from Action Fraud, the UK’s national reporting centre for fraud and cybercrime. 

 

Community

Cilgerran Church in Wales school petition to be heard

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A PETITION opposing proposed changes for a north Pembrokeshire school is to be heard by councillors later this week.

At last May’s meeting, Pembrokeshire County Council considered a report of the School Modernisation Working Group which outlined the findings of a review of education provision in the Preseli area.

A later July meeting backed a general consultation to discontinue Cilgerran Church in Wales Voluntary Controlled School, and to establish it as a 3-11 community school.

“In particular, the review considered the extent of surplus school places in the area, set against a significant decline in the pupil population,” the council in its consultation has said.

The consultation closed on January 30.

Hundreds have opposed the proposed changes, with a petition, on the council’s own website opposing the changes recently closing after gaining 391 signatures.

Any petition of more than 100 signatures triggers a debate at one of the council’s scrutiny committees, in the case of Cilgerran that debate taking place at Pembrokeshire County Council’s February 5 schools and learning overview and scrutiny committee.

The Cilgerran e-petition, created by Louise Williams, raised concerns including the school could become part of a federation, a loss of permanent head teacher on site, a shared head teacher would have to oversee several schools, loss of funding control and the ability to maintain the school’s current healthy and stable funding, and a loss of commitment to the church, in turn could impact on the school’s and pupils values, beliefs and cultural beliefs.   

It said: “Ysgol Cilgerran VC school has strong links with the Church community in Cilgerran and we believe this will have a negative impact on the children who attend the school, the community of Cilgerran and the links between the two.
“We are proud of our school ethos and values which are strengthened by our links with the church. The school has close and strong relationships with our Church in Wales federation governors one of which is also our safeguarding governor.

“Our Church Federation governors work closely with the school and are regular visitors to the school and the children. They provide vital support and guidance to the school and have a positive impact on the Children’s education. We believe these links will be weakened by this proposal to remove our VC status and we believe this is an un-necessary action.”

The proposals for Cilgerran are part of a wide range of potential education changes in the county.

Two petitions, opposing the potential closures of Manorbier and Ysgol Clydau schools, were recently heard at full council and a further petition opposing the potential closure of Stepaside School has recently been launched, which has generated enough support to be heard at a future council meeting.

 

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Education

Industry insight helps marine cadets chart career course

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Shipping professional visits Pembrokeshire College to showcase real-world opportunities on the Milford Haven Waterway

STUDENTS training for careers at sea were given a first-hand look at life in the maritime industry after a leading shipping professional visited Pembrokeshire College to share his experience of operations on the Milford Haven Waterway.

Toby Forester, from Williams Shipping, met with the College’s Enhanced Marine Engineering Pre-Cadets to explain how commercial shipping, marine services and logistics work together to keep one of the UK’s busiest energy ports moving.

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Learners heard about the wide range of activity taking place daily on the estuary, including vessel movements, specialist support craft, safety management and the coordination required to operate safely and efficiently in a working port environment.

Staff said the session gave students valuable real-world context, helping them understand how the engineering skills they develop in workshops and classrooms directly translate into careers within the maritime and energy sectors.

The visit forms part of the College’s wider effort to strengthen links between education and industry, ensuring young people are exposed to employers and career pathways while still in training.

College representatives said experiences like this help build confidence and ambition among learners considering technical roles at sea or ashore.

They thanked Williams Shipping and Mr Forester for supporting the next generation of marine engineers and helping inspire future talent in Pembrokeshire’s coastal economy.

Photo caption: Marine engineering pre-cadets at Pembrokeshire College welcomed an industry talk from Williams Shipping about operations on the Milford Haven Waterway (Pic: Supplied).

 

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Education

Funding axe falls on Welsh digital education scheme as £1.4m handed to English uni

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Face-to-face training replaced with online resources in decision branded a ‘slap in the face’ for Wales

A LONG-RUNNING Welsh digital education programme that has trained thousands of teachers and pupils every year is facing an uncertain future after Welsh Government funding was cut and redirected to an English university.

Technocamps, a Swansea University-based project which has operated across Wales for twenty-two years, has described the decision as a major blow to digital skills development, with staff already losing jobs and schools left without in-person support.

Instead of renewing Technocamps’ funding, ministers have awarded £1.4 million under the Curriculum for Wales Grant Support Programme to the University of York to deliver mainly online learning resources, with only limited face-to-face sessions in what are described as “priority areas”.

Critics say the move risks replacing hands-on, bilingual classroom support with generic remote materials.

Each year Technocamps provides direct training to more than 900 teachers and delivers workshops to over 30,000 young people in schools across Wales, working face-to-face with pupils to improve coding, computing and digital literacy.

The programme has been widely credited with helping schools meet the growing demands of the Curriculum for Wales and tackling shortages in specialist computing skills.

‘Bitter disappointment’

Plaid Cymru MS Sioned Williams, who represents South Wales West, said she had met the Technocamps team again this month and would be writing to the Cabinet Secretary for Education seeking answers.

She said: “The necessity of good quality, face-to-face digital skills training has never been more important in this digital age.

“I’ve seen firsthand how engaging and effective a Technocamps workshop is and what makes this programme so great is that it is made in Wales, delivered bilingually through our network of universities and is able to reach every school and teacher.

“That’s why the news that Welsh Government has cut funding is so bitterly disappointing.

“At a time when Welsh universities are in financial crisis, it’s an additional slap in the face that what little funding has been allocated has gone to a university in England.”

Jobs lost across Wales

Beti Williams MBE, the programme’s founder and patron, said the funding decision had already resulted in redundancies.

She said: “The end of Technocamps funding has led to the unemployment of teacher trainers at universities across Wales, leaving nearly 1,000 school teachers who rely on our bespoke in-person training and support in limbo.

“Replacing Technocamps with predominantly standard online courses is an insult to Welsh universities. Online courses, of which there is unlimited choice, offer nothing to struggling teachers who rely on tailored, face-to-face help.”

A petition calling for funding to be restored has gathered more than 4,000 signatures and is now being considered by the Senedd Petitions Committee.

Questions over value for money

The decision has also raised questions about value for money.

According to supporters, the £1.4m grant awarded to York is almost double Technocamps’ previous annual funding, yet delivers fewer in-person services.

There are also concerns that only seven per cent of the wider Curriculum for Wales grant funding over the next three years is allocated to science and technology subjects.

Education campaigners warn that reducing practical support in computing and digital technology could widen skills gaps at a time when Wales is trying to attract high-tech industries and improve economic productivity.

Digital divide fears

Teachers have long argued that in-person training is essential, particularly for schools with limited IT expertise or rural connectivity challenges.

Technocamps staff say online-only provision risks leaving some schools behind.

Ms Williams added: “It’s so important that we keep this crucial skills and knowledge in Wales. The thought that we could lose this valuable resource makes no sense at a time when the need for digital competency has never been greater.”

Welsh Government has been asked to explain why the funding was awarded outside Wales and whether the impact on Welsh university jobs and school support was assessed before the decision was made.

 

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