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Charity

Guide dogs campaign highlights access challenges during festive season

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THE FESTIVE season brings joy for many but poses challenges for guide dog owners, who often face stress and exclusion due to illegal access refusals. Despite laws protecting their rights, an alarming 90% of guide dog owners report being denied access to businesses and services, including taxis, shops, and hospitality venues.

Sue Canham, a guide dog owner from Tenby, has experienced such discrimination firsthand. Recently, six taxis at Cardiff train station refused to transport her and her guide dog. Sue has also faced refusals at restaurants and pubs, raising serious concerns about the treatment of visually impaired individuals.

Widespread discrimination

Research from Guide Dogs, a leading charity for individuals with sight loss, highlights a significant lack of awareness. Only 42% of the public are aware that guide dogs are legally allowed in most businesses. In the past year alone, 72% of guide dog owners reported access refusals, with 41% of these incidents occurring in food and drink establishments.

Such refusals not only violate the law but also take a toll on the mental and social well-being of those affected. Nearly 80% of guide dog owners admitted altering their plans or avoiding certain venues due to fear of refusal.

Ruby Jay, a guide dog owner from Colchester, shared her experiences: “I’ve been illegally refused service about 25 times this year. It’s humiliating and stressful. I’m even skipping my Christmas party to avoid facing another rejection.”

A call for inclusion

Guide Dogs is urging businesses to prioritize education and staff training, especially during the festive season, to foster a more inclusive environment for guide dog owners.

Eleanor Briggs, Head of Policy at Guide Dogs, said “Access refusals are almost always illegal and deeply isolating, particularly during a time meant for celebration. We’re calling on businesses to ensure their staff are aware of the law and to make inclusion a priority this Christmas.”

Key statistics

  • Discrimination remains prevalent: 90% of guide dog owners have faced access refusals.
  • Awareness is low: More than 70% of customer-facing staff report receiving no training on the rights of assistance dog users.
  • Well-being impact: Half of those refused access report being treated disrespectfully, and some have encountered aggression.
  • Public support for inclusivity: 64% of people would avoid businesses that discriminate against guide dog owners.

Steps toward change

The “Open Doors” campaign by Guide Dogs aims to bridge the awareness gap by encouraging businesses to educate their staff about the legal rights of guide dog owners. By taking these steps, businesses can ensure a more inclusive and welcoming festive season for everyone.

For more information, visit www.guidedogs.org.uk/opendoors.

Caption: Tenby resident Sue Canham is among many guide dog owners advocating for equal access this Christmas season (Pic: Herald).

 

Charity

Big Bash brings community together to support grieving children

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Free family event at Withybush Aerodrome to raise vital funds for Sandy Bear Children’s Bereavement Charity

AT a time when charities across Wales are facing increasing financial pressure, one Pembrokeshire organisation is calling on the community to come together in support of local children and young people experiencing grief.

Sandy Bear Children’s Bereavement Charity will host its Big Bash on Saturday 6 June at Withybush Aerodrome, promising a free, family-friendly day of activities while raising essential funds for its bereavement support services.

The charity works with families across Pembrokeshire and throughout Wales during some of the most difficult times in their lives. Demand for support continues to grow, while funding streams remain uncertain — making community events such as the Big Bash more important than ever.

Organisers say the day is about more than fundraising. It is also about raising awareness of the support available locally and highlighting the real families and real stories at the heart of the charity’s work.

One mother who accessed Sandy Bear’s services said taking part in a previous event had a lasting impact on her child.

“We never thought something like a fun run would matter so much, but it did,” she said. “It was the first time we saw our child smile without forcing it. Sandy Bear helped make that possible.”

The day will begin at 11am with the Sandy Bear Fun Run, featuring accessible 1.5k and 3k routes designed to suit all abilities, including wheelchair users and families with pushchairs. For a £5 registration fee, participants can walk, jog or run the course, helping to kickstart the celebrations while directly supporting local bereavement services.

Following the fun run, the main pavilion will host a range of local stalls, food vendors, entertainment and performances, creating what organisers describe as a welcoming and inclusive party atmosphere.

With charities increasingly being asked to do more with less, Sandy Bear hopes the Big Bash will encourage residents to reconnect with their community and support organisations working quietly behind the scenes to make a life-changing difference.

Advance registration for the fun run is encouraged due to high expected turnout, though limited on-the-day registration will be available from 10.15am.

 

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Charity

St Davids cyclist completes 200-mile charity challenge for RNLI

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Cyclist visits nine lifeboat stations from St Davids to Pwllheli in four-day coastal endurance fundraiser

A PEMBROKESHIRE supporter has cycled more than 200 miles along the Welsh coast, visiting nine lifeboat stations and raising over £1,000 for the RNLI.

Jonathan Bradley took on the solo endurance challenge in November 2025, starting at RNLI St Davids Lifeboat Station and finishing four days later at Pwllheli. Along the way he stopped at every RNLI station on his route, including Fishguard, Cardigan, New Quay, Aberystwyth, Aberdovey, Barmouth and Criccieth.

The RNLI said Jonathan had been a long-time member of its Storm Force youth programme and had always remained a keen supporter of the charity’s lifesaving work.

The fundraising effort covered around 200 miles of coastal roads and terrain, with Jonathan completing the journey alone while carrying his own equipment.

An RNLI spokesperson praised his commitment, saying the funds raised would help support volunteer crews who provide lifesaving services around the coast of Wales and the wider UK and Ireland.

The charity relies heavily on donations and community fundraising to maintain its lifeboats, stations and rescue equipment, with volunteers responding to thousands of incidents each year.

Jonathan’s journey began in Pembrokeshire at St Davids — one of the RNLI’s busiest stations — giving the challenge a strong local connection before continuing north along Cardigan Bay to Gwynedd.

The RNLI added its thanks to everyone who supported the challenge through donations and encouragement, describing the effort as an inspiring example of community fundraising in action.

 

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Charity

Tenby charity shop to host coffee and cake fundraiser for Wales Air Ambulance

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A WALES AIR AMBULANCE charity shop in Tenby will be welcoming supporters this weekend as part of a national fundraising campaign marking the service’s 25th anniversary.

The shop, located on Upper Frog Street, will host a Coffee and Cake event on Saturday (Feb 28) from 12:00pm to 2:00pm, inviting members of the public to drop in, enjoy refreshments, and make a donation towards the lifesaving charity.

The event forms part of the charity’s wider ‘Coffee and Cake’ fundraiser, which runs across March and April and encourages supporters to organise their own gatherings to raise funds.

Wales Air Ambulance needs to raise around £13 million every year to keep its helicopters flying and rapid response vehicles operating across the country.

Laura Coyne, Fundraising Operations Manager for Wales Air Ambulance, said: “It’s the charity’s 25th birthday on St David’s Day, and our shop in Tenby will mark the occasion by hosting its own Coffee and Cake event.

“Everyone is welcome and we’d be delighted if you joined us for some nice treats — you’ll be making a lifesaving difference and that really is the icing on the cake.”

Supporters are also being encouraged to host their own coffee mornings, afternoon teas or bake sales in their communities during the anniversary celebrations.

Laura added: “Many of us love a catch-up with a slice of cake, and whether you’re part of a community group, school, business or simply an individual, we would love to support you in holding your own event.

“It doesn’t matter if you bake or buy your cakes — the funds you raise will help support our lifesaving charity. It’s the perfect opportunity to get together with friends, family or colleagues while making a real difference.”

Wales Air Ambulance is a consultant-led service that brings hospital-level treatment directly to patients at the scene of serious incidents and, when necessary, transfers them straight to the most appropriate hospital. This can save critical time and significantly improve survival and recovery outcomes.

The service operates through a partnership between the charity and the NHS Emergency Medical Retrieval and Transfer Service (EMRTS), with highly skilled consultants and critical care practitioners working on board its aircraft and vehicles.

Its crews travel across the whole of Wales, delivering advanced treatments including anaesthesia, blood transfusions, and emergency procedures wherever they are needed.

 

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