Business
Award-winning Welsh entrepreneurs team up to transform tourism in Wales
TWO well-known Welsh entrepreneurs have teamed up to provide a unique offer for the tourism and hospitality sectors in Wales.
PR and marketing expert Robert Petersen and sustainable tourism specialist Nicki Page are working together to transform the way businesses in the sectors promote themselves and their sustainability.
Using their knowledge and experience, the pair plan to offer tailored packages of support to government bodies, charities and tourism and hospitality businesses in Wales to help them shout about their climate credentials and attract visitors and investment from across the world.
Nicki Page said: “Climate change is having a significant impact upon the world, driving businesses and organisations of all sizes to adopt more sustainable practices.
“Unless tourism and hospitality businesses accelerate their implementation of sustainable operations, they risk regulatory intervention and the loss of customers and investment.
“Our mission is to help tourism and hospitality businesses and organisations in Wales to change the way they think, to help them rewrite their narratives to promote themselves and their sustainability.”
Rob Petersen said: “Tourism is a vital industry for Wales, bringing hundreds of millions of pounds into the Welsh economy every year. But since Covid the industry has struggled and visitor numbers are down, and the planned visitor levy could impact this further.
“That’s why it’s vital that Wales’s tourism and hospitality brands, from hotels and restaurants to campsites and cafes, commit to a sustainable agenda that is good for people and planet.
“Most importantly, they must tell the world what they are doing and why they are doing it, and that’s what Nicki and I are here to help them with.
‘’With the emergence of AI as a key tool in planning and delivering marketing and PR campaigns, we will use all the relevant media channels to ensure that the sector’s key messages are delivered to target audiences in Wales and beyond.’’
Ms Page is the founder of TLC Harmony, a consultancy business that helps tourism, travel and hospitality businesses comply with sustainability requirements by measuring and addressing their impacts on climate and biodiversity.
She has worked with governments and tourism providers across the world, delivering solutions that balance the demands of business with the needs of local communities.
In Wales, she recently worked on a sustainability programme with Celtic Manor Resort in Newport, evaluating the resort’s environmental impact and its greenhouse gas emissions.
Mr Petersen has had a long career in marketing, advertising and public relations, and ran one of Wales’ oldest public relations firms, Petersens PR, for more than 20 years. He has worked with many tourism and hospitality clients, including Bluestone Resort, the former Wales Tourist Board, and most recently the Mercure Hotel Newport.
Mr Petersen and Ms Page first met in the 1990s when they worked together on an award-winning communications and marketing campaign for the launch of the St David’s Hotel and Spa in Cardiff Bay, Wales’s first 5-star hotel.
Ms Page said: “I have known Rob for more than 30 years, and over that time I have seen him lead the marketing and PR scene in Wales with his professional and innovative approach to strategy and content.
“I am delighted we are once again working together to shake up the Welsh tourism and hospitality sectors with the aim of putting sustainability at the top of the agenda.
“Together, we will bring our shared passion and creativity to this purpose-driven transformation mission.”
Business
Plans for Pembrokeshire’s first Starbucks drive-thru submitted
PLANS for what would be the first drive-through Starbucks coffee shop in Pembrokeshire, and a Greggs bakery, on the site of a car dealership have been submitted to the county council.
Birmingham-based GC No.9 Ltd, through agent Simply Planning, seeks permission for the demolition of the existing building, and the erection of a drive-thru Starbucks coffee shop, a Greggs baked goods food store, along with electric vehicle charging points at the PMS dealership, Salutation Square, Haverfordwest.
It includes 35 parking spaces and eight EV charging bays.

If approved, it is hoped some 30-40 jobs will be created; the Starbucks coffee shop would be the only such outlet for the general public in the county, with Pembrokeshire College having a Starbucks for students.
Back in 2024, permission was granted for a drive-thru Starbucks coffee shop on land adjoining Days Garage, Fishguard Road, Haverfordwest, but was never progressed; the operator for that scheme since confirming they would not be proceeding with that option, preferring the PMS site close to the town centre, a supporting statement says.
It adds: “The drive-thru unit will be occupied/operated by Starbucks, a national coffee retailer. Starbucks are one of the principal coffee shop operators in the UK, providing the public with a high-quality offer of hot and cold drinks, cafes and pastries and a limited range of related foods. As such, it will provide an attractive social setting for people to meet and will provide in the region of 20-25 jobs, principally available to local people.
“The store will be operated by The Magic Bean Company, the first licensee of Starbucks to open a drive thru. Established in 2014, The Magic Bean Company is a business founded in South Wales that employs local people. They are Starbuck’s only national growth partner covering England and Wales, developing the green electric vehicle Starbucks platform.
“The other proposed unit will be occupied/operated by Greggs plc. Greggs plc is the UK’s leading bakery retailer, famous for its baked goods, sandwiches and sweet items. The commercial unit will offer fresh, affordable food ‘on-the-go’ and create a further 15 full-time equivalent jobs. As with Starbucks, the jobs will primarily be provided to local people.
“The proposed operators have confirmed that no existing stores would close as a result of these proposals.”

It adds: “Given that Greggs intend to retain their town centre format store within Haverfordwest town centre, it is considered that there will not be any impact to the health of the designated town centre as a result of the proposed development.”
Comparing this scheme to the previously-approved site, it said the “limited negative impacts” of that scheme would be lessened by the new proposal, which would also support the nearby town centre, “given the ease of pedestrian access from the site”.
It added: “It should also be noted that there is a dearth of comparable roadside provision along the A40 as a whole. The nearest comparable units are in St Clears, Carmarthenshire and are located outside the designated town centre.
“The proposals would not compete with the town centre units in Haverfordwest and will invariably also help to retain lost expenditure within Pembrokeshire itself.”
The application will be considered by county planners at a later date.
Business
Call to keep holiday pod at Pembrokeshire Narberth farm
A CALL to keep a holiday pod sited on a Pembrokeshire farm, as part of a wider holiday pod farm diversification over two areas which saw the larger part supported, has been submitted to county planners.
In an application to Pembrokeshire County Council, Bill Ridge of Vaynor Farm Ltd, Bethesda, through agent Gerald Blain Associates Limited, seeks retrospective permission to keep a self-catering pod at Broomley Farm, Sodston, Narberth, works having been completed in 2022.
The application is part of a wider scheme of holiday pods diversification encompassing two farms.
Back in December, Pembrokeshire County Council’s planning committee granted delegated retrospective permission to Vaynor Farm Ltd for the siting of two self-catering holiday accommodation pods at The Cart House, Vaynor Farm, Bethesda, near Narberth as part of a farm diversification enterprise.
A supporting statement accompanying the latest application says: “Vaynor farm is a 400-acre working dairy farm with a herd of 700 milking cows. The enterprise comprises of three self-catering pods. Two of the pods are situated at the Vaynor homestead and another at the opposite end of the holding at Broomley farm.
“The first unit was sited adjacent to Vaynor farm stead some four years ago and a further two added in subsequent years. The units have enjoyed successful occupancy rates over several years offering a unique secluded tourism offer on a working dairy farm, more detail of which is outlined within the supporting business plan.”
It says the Broomley farm application is a resubmission of a previously refused scheme, adding: “It should be noted that this application was originally part of [the application] which was recommended approval at planning committee in December 2025. This element however was separated due to its location on another part of Vaynor farm deeming it not possible to be considered under the same application.”
At the December meeting, an officer report said: “A business plan has been submitted with [that] application, which explains that due to uncertainties associated with dairy farming, the applicant has sought to diversify the farm enterprise to incorporate tourism accommodation.
“The application makes the case that the proposed development represents farm diversification. It is acknowledged that the development has resulted in the provision of an alternative type of holiday accommodation for which it has been demonstrated there is a demand, contributing to the diversity and quality of accommodation available within the county and supporting an existing farm business, with consequent economic and social benefits.
“Evidence has been provided that demonstrates the extent to which the pods have provided income which has been used to support the farm business.”
That application was conditionally approved; the latest part to be considered by planners at a later date.
Business
Haverfordwest Cartlett chocolate factory call refused
A CALL for the retrospective conversion of office space previously connected to a Pembrokeshire car hire business to a chocolate factory, a beauty salon and a laundrette has been refused by county planners.
In an application to Pembrokeshire County Council, Mr M Williams, through agent Preseli Planning Ltd, sought retrospective permission for the subdivision of an office on land off Scotchwell Cottage, Cartlett, Haverfordwest into three units forming a chocolate manufacturing, a beauty salon, and a launderette, along with associated works.
A supporting statement said planning history at the site saw a 2018 application for the refurbishment of an existing office building and a change of use from oil depot offices to a hire car office and car/van storage yard, approved back in 2019.
For the chocolate manufacturing by ‘Pembrokeshire Chocolate Company,’ as part of the latest scheme it said: “The operation comprises of manufacturing of handmade bespoke flavoured chocolate bars. Historically there was an element of counter sales but this has now ceased. The business sales comprise of online orders and the delivery of produce to local stockist. There are no counter sales from the premises.”
It said the beauty salon “offers treatments, nail services and hairdressing,” operating “on an appointment only basis, with the hairdresser element also offering a mobile service”. It said the third unit of the building functions as a commercial laundrette and ironing services known as ‘West Coast Laundry,’ which “predominantly provides services to holiday cottages, hotels and care homes”.
The statement added: “Beyond the unchanged access the site has parking provision for at least 12 vehicles and a turning area. The building now forms three units which employ two persons per unit. The 12 parking spaces, therefore, provide sufficient provision for staff.
“In terms of visiting members of the public the beauty salon operates on an appointment only basis and based on its small scale can only accommodate two customers at any one time. Therefore, ample parking provision exists to visitors.
“With regard to the chocolate manufacturing and commercial laundrette service these enterprises do not attract visitors but do attract the dropping off laundry and delivery of associated inputs. Drop off and collections associated with the laundry services tend to fall in line with holiday accommodation changeover days, for example Tuesday drop off and collections on the Thursday.
“With regard to the chocolate manufacturing ingredients are delivered by couriers and movements associated with this is also estimated at 10 vehicular movements per week.”
The application was refused on the grounds it represents an unjustified out of centre use with regard to the salon and nail bar, “insufficient information has been provided to justify the loss of B1 employment floorspace,” and “the introduction of a hairdressing salon and nail bar, uses typically found within established shopping centres, into this out of centre location would undermine the strategic role, vitality, and viability of Haverfordwest town centre”.
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