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Power failure at Heathrow causes chaos for Welsh travellers

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London airport shutdown sparks flight disruption, missed connections, and infrastructure review

THE UK’S busiest airport, London Heathrow, was forced to close after a major power failure on Thursday night (Mar 20), causing widespread flight cancellations and severe travel disruption for Welsh passengers and businesses.

A fire at an electrical substation in Hayes, West London, knocked out both primary and backup electricity supplies to the airport, which handles around 1,300 flights per day. The disruption is expected to last for several days, with no confirmed timeline for a full reopening.

A fire at electrical substation in Hayes, West London, knocked out both primary and backup electricity

Welsh passengers stranded or delayed

While Heathrow is not served directly by flights from Cardiff or other Welsh airports, thousands of Welsh residents rely on the airport for long-haul travel, including business trips, holidays, and family connections.

Passengers from Wales travelling via train or coach to Heathrow faced cancelled flights and diversions across the UK and Europe. Some international flights destined for Heathrow were rerouted to Gatwick, Luton, Manchester, and European airports including Brussels and Paris.

Several travellers from West Wales told The Herald they were left “stranded” at Reading and Paddington after trains were cancelled or redirected. One passenger, travelling from Carmarthen to catch a connecting flight to Canada, said they were now facing a 48-hour delay and an unexpected overnight stay in London.

The disruption caused by the power sub station blaze is expected to cost millions

Airport infrastructure questioned

The fire began at around 11:00pm on Thursday night and quickly spread through a transformer containing 25,000 litres of cooling oil. Firefighters remained at the scene on Friday afternoon, with 10% of the blaze still active.

Heathrow’s backup power systems failed to restore full operations. A spokesperson for the airport said the emergency generators are designed to maintain safety systems only, not to power the entire site.

The failure has prompted serious questions over the resilience of key national infrastructure.

Professor Tim Green, an electrical engineering expert at Imperial College London, said: “It is highly unusual for both primary and backup systems to fail at an airport of this size.”

Disruption to business and freight

The closure has also impacted Welsh businesses that rely on air freight through Heathrow, including medical suppliers and exporters of high-value goods.

Freight forwarding firms based in Deeside, Swansea, and Newport said delays in shipments could affect supply chains for days. Some perishable cargo has already been rerouted through East Midlands Airport and Birmingham.

Paul Charles, CEO of travel consultancy The PC Agency, estimated that the closure could be costing the travel industry over £20 million a day. “This sort of failure should never happen at a strategic UK transport hub,” he said.

Government and Ofgem announce reviews

UK Energy Secretary Ed Miliband confirmed that both the main and reserve power supplies failed. A third transformer is being brought online, but no estimate has been given for when full service will resume.

The energy regulator Ofgem has launched an urgent review. Akshay Kaul, Ofgem’s infrastructure director, said: “We must get to the bottom of this failure and ensure it can’t happen again.”

The Metropolitan Police confirmed that their Counter-Terrorism Command is leading the investigation due to the site’s national infrastructure importance, though there is no evidence of foul play at this stage.

Legal uncertainty for affected passengers

Under UK and EU rules, passengers may be entitled to compensation if an airline is at fault—but not for infrastructure failures like this one.

Most airlines have issued rebooking offers or full refunds, but many passengers are still waiting for alternative flights. Legal experts say disputes over liability between airlines, the airport, and energy providers are likely.

Travellers from Wales with upcoming flights via Heathrow are being urged to check with their airline before travelling and to consider alternative airports.

 

Charity

Toy Story fans fill charity toy box at Haverfordwest cinema

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Donations pour in for SNAP Specialist Play as families embrace Toy Story 5 launch

A TOY STORY-themed charity appeal at a Haverfordwest cinema has got off to a flying start, with families donating toys to support children with additional needs across Pembrokeshire.

The Palace Cinema has teamed up with local charity SNAP Specialist Play to collect new and pre-loved toys during screenings of the newly released Toy Story 5.

The appeal centres around an “Andy’s Toys” donation box, inspired by the beloved Pixar films, which has already been filled by generous filmgoers.

Toy Story magic: The Palace Cinema foyer has been transformed with themed decorations to celebrate the film’s release

Cinema manager Hannah Cramp said the response from the community had exceeded expectations.

Families attending opening screenings have arrived carrying bags of toys, with many children keen to share their own treasured items to help others.

The cinema has transformed its foyer into a colourful Toy Story-themed experience, complete with hand-painted decorations, character silhouettes, bunting and famous film slogans including “Reach for the Sky” and “To Infinity and Beyond”.

Many visitors have also embraced the spirit of the occasion by attending in costume as their favourite Toy Story characters.

Specialist support: SNAP’s sensory facilities help children with additional needs learn and develop through play

The toys are being donated to SNAP Specialist Play, a charity based within the Child Health Department at Withybush Hospital.

SNAP supports pre-school children with additional and complex needs through specialist play sessions designed to encourage communication, physical development and sensory learning.

Its facilities include sensory rooms, therapeutic play spaces and bespoke equipment used by speech and language therapists, occupational therapists and physiotherapists.

Project manager Cindy Jenkins said the charity was delighted by the partnership and grateful for the generosity shown by local families.

She said every toy donated would be put to good use, either during specialist play sessions, at family events, or through seasonal initiatives such as Christmas gift boxes for children and their siblings.

The appeal will continue until mid-July, with organisers hopeful that even more donations will be received over the coming weeks.

Anyone attending Toy Story 5 at the Palace Cinema is invited to bring along a new or good-quality pre-loved toy to support the appeal.

Toy Story magic: The Palace Cinema foyer has been transformed with themed decorations to celebrate the film’s release

Cover photo:

Fancy dress fun: Palace Cinema manager Hannah Cramp helping launch the Toy Story charity appeal.

 

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Health

Medicine shortages now ‘most severe on record’, health leaders warn

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PATIENTS are facing some of the worst medicine shortages ever seen in the UK, with pharmacists warning the situation now poses a serious risk to safety.

The National Pharmacy Association said shortages affecting commonly used medicines are becoming more frequent, lasting longer, and causing increasing disruption for patients, GP surgeries and pharmacies.

The warning comes as Serious Shortage Protocols for Creon, used by people with pancreatic cancer and cystic fibrosis to help digest food, have been in place since May 2024 and have now been extended until July 10, 2026.

HRT treatment Estradot has also been under a Serious Shortage Protocol since December 2024, with the current extension also running until July 10.

Patients travelling between pharmacies

A survey by the National Pharmacy Association found that 98 per cent of pharmacies had encountered patients who had visited several pharmacies in one day to find a prescription.

It also found that 96 per cent of pharmacies believed the current situation posed a serious risk to patient safety, while 89 per cent said they had been unable to dispense a medicine at least once a day because of supply problems.

Some pharmacy teams have also faced anger and abuse from patients unable to obtain medication.

Olivier Picard, Chair of the National Pharmacy Association, said: “Medicine shortages are becoming more frequent, lasting longer and causing increasing disruption for patients.

“These shortages are some of most severe the UK has experienced.

“It is deeply distressing to find patients who have travelled from pharmacy to pharmacy to find the medicines they need without success.”

Calls for urgent taskforce

The NPA is calling on the government to convene an emergency taskforce involving manufacturers, wholesalers, clinicians and pharmacists.

It also wants changes to rules which currently stop pharmacists from making simple substitutions, such as changing a tablet to a capsule or a cream to an ointment, even where a safe alternative is available.

Professor Victoria Tzortziou Brown, President of the Royal College of GPs, said medicine shortages were frustrating for patients, GPs and pharmacists, and added pressure to already stretched services.

She said the College supported pharmacists being able to make limited changes to prescriptions where a medicine is unavailable and a safe alternative exists.

She added: “The most important thing is that patients are able to access the medication they need safely and without delay.”

The Cystic Fibrosis Trust and Pancreatic Cancer UK have also raised concerns about the impact of shortages of pancreatic enzyme replacement therapy, including Creon, on people who rely on the medication to digest food, maintain weight and stay well enough for treatment.

 

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Crime

Spittal man to stand trial accused of ABH

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A SPITTAL man is to stand trial accused of assaulting a man and causing actual bodily harm.

Robert Hedley, 41, of Wesley Way, Spittal, Haverfordwest, is charged with assaulting Liam Morley-Trivett at St Clears on August 30, 2025.

The case was before Haverfordwest Magistrates’ Court on Thursday (Jun 18).

Hedley was granted unconditional bail and is due to stand trial at the same court on Monday, June 29.

The trial is listed for 10:00am and has been given a time estimate of twenty minutes.

 

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