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Power failure at Heathrow causes chaos for Welsh travellers

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London airport shutdown sparks flight disruption, missed connections, and infrastructure review

THE UK’S busiest airport, London Heathrow, was forced to close after a major power failure on Thursday night (Mar 20), causing widespread flight cancellations and severe travel disruption for Welsh passengers and businesses.

A fire at an electrical substation in Hayes, West London, knocked out both primary and backup electricity supplies to the airport, which handles around 1,300 flights per day. The disruption is expected to last for several days, with no confirmed timeline for a full reopening.

A fire at electrical substation in Hayes, West London, knocked out both primary and backup electricity

Welsh passengers stranded or delayed

While Heathrow is not served directly by flights from Cardiff or other Welsh airports, thousands of Welsh residents rely on the airport for long-haul travel, including business trips, holidays, and family connections.

Passengers from Wales travelling via train or coach to Heathrow faced cancelled flights and diversions across the UK and Europe. Some international flights destined for Heathrow were rerouted to Gatwick, Luton, Manchester, and European airports including Brussels and Paris.

Several travellers from West Wales told The Herald they were left “stranded” at Reading and Paddington after trains were cancelled or redirected. One passenger, travelling from Carmarthen to catch a connecting flight to Canada, said they were now facing a 48-hour delay and an unexpected overnight stay in London.

The disruption caused by the power sub station blaze is expected to cost millions

Airport infrastructure questioned

The fire began at around 11:00pm on Thursday night and quickly spread through a transformer containing 25,000 litres of cooling oil. Firefighters remained at the scene on Friday afternoon, with 10% of the blaze still active.

Heathrow’s backup power systems failed to restore full operations. A spokesperson for the airport said the emergency generators are designed to maintain safety systems only, not to power the entire site.

The failure has prompted serious questions over the resilience of key national infrastructure.

Professor Tim Green, an electrical engineering expert at Imperial College London, said: “It is highly unusual for both primary and backup systems to fail at an airport of this size.”

Disruption to business and freight

The closure has also impacted Welsh businesses that rely on air freight through Heathrow, including medical suppliers and exporters of high-value goods.

Freight forwarding firms based in Deeside, Swansea, and Newport said delays in shipments could affect supply chains for days. Some perishable cargo has already been rerouted through East Midlands Airport and Birmingham.

Paul Charles, CEO of travel consultancy The PC Agency, estimated that the closure could be costing the travel industry over £20 million a day. “This sort of failure should never happen at a strategic UK transport hub,” he said.

Government and Ofgem announce reviews

UK Energy Secretary Ed Miliband confirmed that both the main and reserve power supplies failed. A third transformer is being brought online, but no estimate has been given for when full service will resume.

The energy regulator Ofgem has launched an urgent review. Akshay Kaul, Ofgem’s infrastructure director, said: “We must get to the bottom of this failure and ensure it can’t happen again.”

The Metropolitan Police confirmed that their Counter-Terrorism Command is leading the investigation due to the site’s national infrastructure importance, though there is no evidence of foul play at this stage.

Legal uncertainty for affected passengers

Under UK and EU rules, passengers may be entitled to compensation if an airline is at fault—but not for infrastructure failures like this one.

Most airlines have issued rebooking offers or full refunds, but many passengers are still waiting for alternative flights. Legal experts say disputes over liability between airlines, the airport, and energy providers are likely.

Travellers from Wales with upcoming flights via Heathrow are being urged to check with their airline before travelling and to consider alternative airports.

 

Charity

Vincent Davies raises £13,682 for air ambulance charity

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Independent Haverfordwest store backs lifesaving crews with year of community fundraising

A WEST WALES department store has raised more than thirteen thousand pounds for a lifesaving emergency service after a packed year of community fundraising.

Staff at Vincent Davies Department Store collected £13,682 for the Wales Air Ambulance Charity, after voting the organisation their Charity of the Year for 2025.

The independent retailer organised events throughout the year, including an Easter bingo, bake sales, quizzes, raffles, staff sales, Christmas jumper days and a festive wreath-making workshop. Charity jam jars placed in Café Vincent also helped gather steady donations from customers.

One of the most popular attractions was the store’s charity singing penguin trio, which drew smiles from shoppers of all ages and boosted collections.

Sarah John, Joint Managing Director at Vincent Davies, said: “Raising £13,682 for the Wales Air Ambulance Charity is something we are extremely proud of at Vincent Davies Department Store. As a director, it’s wonderful to see our community come together to support a charity that makes such a lifesaving difference.”

The air ambulance is consultant-led, delivering hospital-level treatment directly at the scene of serious incidents and, when needed, transferring patients straight to the most appropriate specialist hospital.

Working in partnership with the NHS through the Emergency Medical Retrieval and Transfer Service, crews can provide advanced critical care including anaesthesia, blood transfusions and even minor surgical procedures before reaching hospital.

Operating across the whole of Wales, its teams travel the length and breadth of the country by helicopter and rapid response vehicle to reach patients quickly in both rural and urban areas.

This is not the first time the Haverfordwest store has backed the cause. In 2016, staff previously raised £5,831 when the charity was also chosen as their beneficiary.

Mike May, the charity’s West Wales Regional Fundraising Manager, said: “We are so grateful to Vincent Davies Department Store for raising an incredible amount for our charity. Throughout the year they put on a variety of different events and what a successful fundraising year it was.

“The charity needs to raise £13 million every year to keep our helicopters in the air and our rapid response vehicles on the road. By raising £13,682, the staff and customers have played an important part in saving lives across Wales.”

The store says it will announce its Charity of the Year for 2026 in the coming weeks.

 

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Crime

Police assess complaints over Mandelson–Epstein links

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Met says allegations will be reviewed to see if criminal threshold is met following release of US court files

SCOTLAND YARD is reviewing a series of complaints alleging possible misconduct in public office after fresh claims emerged linking former UK ambassador Peter Mandelson to convicted sex offender Jeffrey Epstein.

The Metropolitan Police Service confirmed it has received “a number of reports” following the publication of millions of pages of material by the United States Department of Justice, and will now decide whether any alleged conduct reaches the level required for a criminal investigation.

Commander Ella Marriott said the force would assess each report individually, stressing that a review does not automatically lead to formal proceedings.

The documents, widely referred to as the “Epstein files”, appear to show Mandelson corresponding with Epstein while serving as business secretary during the government of Gordon Brown at the height of the global financial crisis.

According to reports, Epstein was allegedly given insight into internal policy discussions, including proposals around banker bonus taxes in 2009 and details of a eurozone bailout package shortly before it was announced publicly.

Payments questioned

Bank records cited in the US disclosure reportedly show payments totalling 75,000 US dollars made to Mandelson between 2003 and 2004. It is also claimed Epstein paid for an osteopathy course for Mandelson’s husband.

Mandelson has denied any wrongdoing and said he has “no record or recollection” of the alleged transfers.

On Sunday he resigned his membership of the Labour Party, saying he did not want his continued association to cause further difficulty for the party.

In interviews, he dismissed suggestions that Epstein influenced his decisions as a minister and said nothing in the released files pointed to criminality or misconduct on his part.

Pressure mounts

The political fallout has intensified, with Downing Street confirming Keir Starmer has asked Cabinet Secretary Chris Wormald to carry out an urgent review into Mandelson’s historic contacts with Epstein while in office.

Brown has also called for an examination of whether any confidential or market-sensitive information was improperly shared during the financial crisis.

The case is the latest in a series of controversies linked to Epstein’s long-standing relationships with powerful figures on both sides of the Atlantic.

Police emphasised that no charges have been brought and that Mandelson is not currently under criminal investigation, but said the complaints process would be handled “thoroughly and impartially”.

 

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Community

Councillor meets chief constable to address Monkton and Pembroke concerns

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COUNTY COUNCILLOR Jonathan Grimes has met with the new Chief Constable of Dyfed-Powys Police to discuss crime, antisocial behaviour and wider community issues affecting residents in Pembroke and Monkton.

Cllr Grimes, who represents Pembroke St Mary South and Monkton, said the meeting followed his invitation for senior police leaders to visit the area and hear first-hand about local concerns.

The Chief Constable, Ifan Charles, attended alongside officers from the Pembroke Neighbourhood Policing and Protection Team, meeting the councillor in Monkton for what were described as open and constructive talks.

As part of the visit, they also spoke with Monkton Priory Community Primary School headteacher Dylan Lawrence and Danny Nash from Pembrokeshire County Council Housing Services to gather views from education and housing professionals.

Discussions covered a range of issues raised by residents, including domestic abuse, drug and alcohol misuse, antisocial behaviour and environmental concerns such as littering, dog fouling and dangerous or inconsiderate driving.

Cllr Grimes acknowledged recent police successes, particularly in tackling drug-related activity, but said enforcement alone would not solve the area’s challenges.

He said closer cooperation between the police, council services, schools and the wider community would be needed to deliver longer-term improvements.

The councillor added that he plans to encourage residents to form a local community group in the coming weeks, aimed at developing practical solutions and strengthening partnership working across the area.

 

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