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Health

Welsh public want NHS, cost of living and infrastructure prioritised

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Report highlights top concerns and calls for long-term vision

THE WELSH public want the government to prioritise improvements to the NHS, tackle the cost of living, and invest in infrastructure, according to Deloitte’s latest State of the State report.

The 2025 report, published in partnership with the independent think tank Reform, reflects the views of both public sector leaders and the people who use public services.

For the third consecutive year, the state of the NHS and the cost of living were the most pressing concerns for people in Wales, with both issues cited by 75% of those surveyed. Social care for the elderly and vulnerable adults followed, mentioned by 48%.

Jobs and the economy (47%) and affordable housing (43%) were also high on the public’s list of priorities. One of the most notable increases was in concern about infrastructure—roads, railways and broadband—with 42% calling for improvements, a rise of six percentage points on last year.

When asked about the biggest drivers of future growth, respondents in Wales chose improving the nation’s health (45%), boosting education and skills (44%), and increased investment in infrastructure (39%).

Despite these priorities, most people were pessimistic about the outlook. Some 75% expected the NHS to stay the same or get worse, while 74% said the same about infrastructure.

Council chief executives interviewed for the report stressed that government infrastructure spending would be key to future growth. Other public sector leaders highlighted progress in Welsh transport, crediting a clear vision and strong partnership working for recent successes.

The biggest challenge facing public services, according to respondents, was a lack of funding, with 66% citing it as a concern. A further 55% expressed fears about a loss of trust in public services.

While trust in the Welsh Government remains higher than in the UK, Scottish or Northern Irish governments, the public remain sceptical about delivery. Some 63% said they had low trust in its ability to deliver major projects on time and on budget, while 61% doubted it could deliver outcomes people want.

On the question of taxation, Welsh public opinion was divided. Some 31% supported higher taxes and public spending, while 37% preferred lower taxes and reduced spending. Nearly half (47%) said they expected higher taxes and spending regardless of their preference.

Deloitte’s interviews with senior public sector leaders revealed ambitious long-term goals, including frictionless digital interaction with government services, improved collaboration between agencies, place-based planning for integrated transport and healthcare, and a shift toward long-term, commercially aware decision-making.

Dave Tansley, Deloitte’s senior partner for the South West and Wales, said: “The State of the State 2025 report shows the Welsh public remain concerned about the cost of living and the NHS. But our survey also found heightened interest in infrastructure, more so than in other parts of the UK, suggesting the public recognises the importance of connectivity to economic growth.”

He added: “Infrastructure investment supports jobs, housing, roads and rail—but more importantly, it provides the platform for long-term economic resilience. With public finances under pressure and the 2026 Senedd election approaching, the next administration faces difficult choices and the chance to deliver transformational change.”

Ian Howse, Deloitte’s senior partner for Wales, said: “Public sector leaders want bold reform—services that are joined-up, citizen-focused and tech-driven. While the Welsh Government is addressing immediate pressures, our research points to the need for a long-term vision. Leaders report growing urgency to deliver ahead of the next election, especially on economic growth, which is a positive sign for the future.”

 

Health

Refurbished same day emergency care unit reopens at Glangwili

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£2m upgrade aims to ease pressure on emergency department and improve care for patients

THE REFURBISHED Same Day Emergency Care (SDEC) unit at Glangwili Hospital has reopened to patients and staff this week following a major £2 million upgrade.

On Monday (March 30), Hywel Dda University Health Board chief executive Dr Phil Kloer visited the unit to tour the new facilities and meet staff and patients.

The refurbishment was made possible by £2.096 million in Welsh Government funding and has delivered more consultation rooms, an improved reception area, and a brighter, more welcoming environment for both patients and staff.

Health board bosses say the upgraded SDEC is expected to reduce pressure on Glangwili’s emergency department and forms part of wider efforts to improve patient experience across acute hospital sites, as well as the Minor Injury Unit at Prince Philip Hospital.

Dr Kloer said: “Thank you to everyone who has worked on this project. One of our biggest challenges as a health board is the unscheduled care system and how services in the community and hospitals connect, and SDEC plays a key role in that.

“I am delighted that we are opening the refurbished SDEC building. I’m really impressed with all the work that has been done, but really it is the people and the team that are most important.”

During his visit, Dr Kloer also paid tribute to Dr George Eltom, who played a central role in establishing the SDEC at Glangwili and who died around two years ago.

His memory has been woven into the unit through maple leaf artwork on the walls and windows, reflecting his dream of moving to Canada with his family. One of the consultation rooms has also been decorated with a blue butterfly in tribute to his love of Chelsea Football Club.

Dr Kloer said: “The fact that George’s memory has been embedded in the work is extremely important to everyone working here. I know that will mean a lot to all of us who knew him so well because he worked here for a long time. He was the heart and soul of it for so many years.”

One of the first patients to be treated in the refurbished unit was Anita Harmes, from Peniel, Carmarthen.

She said: “It’s my first time to visit the refurbished SDEC building and it’s absolutely fabulous. Hospital can be a scary place but this isn’t scary at all. How could you not be happy in here?”

Keith Jones, Hywel Dda’s Director of Operational Planning and Performance, said the investment would make a real difference.

He said: “We are very grateful to Welsh Government for the £2.096 million funding that has enabled us to increase the capacity of the SDEC at Glangwili.

“We anticipate that the refurbishments at SDEC will now help to reduce capacity pressures on the Emergency Department and enable our staff to provide a much smoother and swifter experience for patients in our care.”

Services temporarily moved to Y Lolfa, formerly Padarn Ward, have now returned to the SDEC building. These include the Discharge Lounge, Medical Day Unit, previously based at the Priory Day Hospital, and the Primary Care Out of Hours Service.

Access routes for services that remained at the Priory Day Hospital during the work, including podiatry, neuro-rehabilitation and occupational therapy, have also returned to normal.

Patients and visitors are being advised to follow the permanent signage or ask staff if they need help finding their clinic.

Mr Jones added: “Patients will be informed of changes and the return of services to SDEC in their appointment letters. We would still ask patients attending any of the clinics affected to double-check their appointment letters for information about the location of their treatment. If unsure, patients can also call the department on the number in their appointment letter.”

 

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Health

Overweight West Wales children facing health warning from experts

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Report finds a third of reception-age children are above a healthy weight as activity levels fall sharply in teenage years

A THIRD of children aged four and five in West Wales are above a healthy weight, according to new research which warns that too many young people are heading towards a future of preventable ill health.

The findings are included in a new State of the Region report commissioned by Activate West Wales, covering Pembrokeshire, Carmarthenshire, Swansea and Neath Port Talbot.

The report found that fewer than one in four primary school children across the region are achieving the recommended 60 minutes of physical activity each day. By secondary school age, that figure drops to just 19 per cent.

Researchers also identified a clear gap between boys and girls, with boys significantly more active. Between 22 and 24 per cent of boys meet the daily activity target, compared with just 13 to 14 per cent of girls.

Sedentary behaviour was also found to be high across the region, with children in some areas spending seven or more hours inactive on weekdays. Swansea and Neath Port Talbot recorded levels above the Wales average, while girls were found to be more sedentary than boys in all four local authority areas.

The report brings together data from a range of sources to highlight patterns, inequalities and areas where more targeted action could improve health and wellbeing through sport and physical activity.

There were some more positive findings. Children and young people in West Wales were found to be taking part in organised sport three times a week at a higher rate than the Wales average.

However, girls’ participation remained lower than boys in every local authority area.

The review also looked at demand for different activities. Children and young people with disabilities highlighted interest in weightlifting, tennis and archery, while those without disabilities most commonly chose swimming, football and cycling.

Dr Susan Barnes, chair of Activate West Wales, said: “This first State of the Region review gives us the most comprehensive picture to date of sport, physical activity and health across West Wales.

“The evidence in the report presents a clear and uncomfortable truth: unless we act decisively now, too many people across our regional footprint will face a future marked by preventable ill health, widening inequality, and diminished opportunity.

“Without intervention, today’s inactive child is highly likely to become tomorrow’s unhealthy adult.”

Jamie Rewbridge, chief executive of Activate West Wales, said tackling the problem would require long-term action across government, councils, health boards, schools, businesses, clubs and community groups.

He said: “This report is not an end point, but a starting line for lasting change.”

 

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Health

No jobs for new paramedics in Wales as graduates told to apply for technician roles

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Students trained at public expense urged to take lower-grade jobs as anger grows over NHS workforce planning

NEWLY qualified paramedics in Wales have been told there are no jobs available for them this year, with the Welsh Ambulance Service instead urging graduates to consider applying for technician roles or seeking work elsewhere.

The development marks a major escalation in a row already exposed by The Herald, which revealed that final-year student paramedics had been told there would be no newly qualified paramedic posts available in Wales during the 2026-27 financial year. A second Herald report then disclosed an internal email sent after a board meeting on Wednesday, March 26, confirming that the trust “does not require any NQPs” this year.

That internal message, seen by The Herald, said employing newly qualified paramedics in 2026 was “simply not affordable” and stated that the service currently had “more paramedics than required” and enough lead practitioners to cover short and medium-term vacancies.

Now, in an on-the-record statement, Carl Kneeshaw, Director of People at the Welsh Ambulance Service, has publicly confirmed the same position.

He said the service was navigating a “difficult financial and operational landscape” and that recruitment decisions had to be based on current staffing levels, service demand, workforce skill mix and affordability.

Mr Kneeshaw said: “Regrettably, as things stand, we are not in a position to employ newly qualified paramedics this year.”

He said graduates wanting to build a career with the Welsh Ambulance Service should explore other opportunities, including Emergency Medical Technician roles, and also consider positions with other ambulance services and organisations across health and social care.

For many students, that will be a bitter blow. They have spent three years training specifically to qualify as paramedics, often on publicly supported courses, only to now be told they may need to take lower-grade frontline roles or look beyond Wales for work.

The row has now triggered political backlash.

Situation is “staggering” says Darren Millar MS

Welsh Conservative leader Darren Millar described the situation as “staggering and deeply frustrating”.

He said: “We are training paramedics at public expense, only to tell them there are no jobs for them in Wales and they should consider going abroad.

“At a time when ambulance response times are still far too long and patients are coming to harm and waiting in pain, this simply makes no sense.”

Mr Millar said the development showed a serious failure in NHS workforce planning and accused the Welsh Labour Government of mishandling the situation.

The controversy also revives wider questions about how NHS staffing is being planned in Wales.

The Herald previously reported that opportunities for newly qualified paramedics had already been shrinking, with only around a third of 2025 graduates initially securing paramedic posts, while others were instead offered technician roles.

For critics, the contradiction is obvious: Wales is helping fund the training of future paramedics, but the ambulance service is now telling at least some of those graduates to take lower-grade roles, apply elsewhere, or even seek work overseas.

The Welsh Ambulance Service, however, is likely to argue that the decision reflects financial pressures and the current make-up of its workforce, rather than any lack of respect for newly qualified staff.

With the Senedd election due on Thursday, May 7, the issue is fast becoming more than an employment dispute. It is shaping up as a test of whether ministers can justify spending public money training frontline NHS staff while the national ambulance service says it cannot afford to hire them.

 

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