News
Children left disappointed over ‘shambolic’ Christmas event
HUNDREDS of angry Pembrokeshire parents have taken to social media tonight (Dec 9) to complain about a ‘Disney’ Christmas event which left their children ‘bored, confused and in tears’. Nearly 500 comments from irate customers had amassed on the Facebook page ‘Pembrokeshire-Bay’ within hours of the event taking place.
The event, held at the Begelly Arms, was the first of four advertised by Milford Haven’s Pembrokeshire Mascots – which is run by the same couple who run the Milford Perk American style diner.
The event, which was advertised as a ‘Frozen Christmas Extravaganza’ using a flyer showing characters from the hit Disney cartoon Frozen. The hand-out boasted a ‘Frozen themed disco, party games, professional photographer, face painting, glitter tattoos, balloon modelling, buffet and fabulous Frozen candy cart with a treat for every child’. As a finale the firm promised that kids would be able to ‘see Santa on his sleigh with a free gift for all’.
At £10 a ticket the opening night promised to be full of festive fun but things quickly began to unravel.
Concerns have also been raised by parents complaining that their children were put ‘at risk’ by overcrowding. Questions are being asked how 140 tickets were sold for a function room which can hold only 100 people.
One mother told The Herald: “Firstly the queues were awful, we waited for over an hour to get in. Once we were inside there was clearly nothing there. We expected a winter wonderland but there were no decorations, no tinsel, nothing. I had not prepared tea for my daughter because there was a buffet advertised, but all that was offered was a 20p pack of crisps and a mini-chocolate bar. The advertised present from Santa was just a 5p lolly.”
Disappointed customer, Jade Bevis, said on Facebook: “Absolutely shocking! It was a complete shambles.”
Georgia Lewis added to the long list of furious customers, saying: “Such a disappointment kids were so excited but u couldn’t move in there or breathe. I asked where the party and the fun was, it was terrible, queues everywhere! Queue to get in for an hour in the rain, and then queue for face painting, so no room for dancing or games.”
She added: “No buffet, no presents, no dancing space, and no bouncy castle – just two very upset girls! Cannot believe it – and all before Christmas too – they should be ashamed of themselves”
The Begelly Arms Hotel denied any wrongdoing saying: “Would like to apologise to everyone that has had to wait to enter the Frozen party in our function suite, but would like to make people aware the party has been organized by Pembrokeshire Mascots not us.”
Peter Adams, the manager of the Begelly Arms said: “I am gutted by the way the Frozen party was conducted tonight, I have to stress though that we at Begelly Arms, were not involved in the organisation of the event. The organisers were told when they booked the room that we would allow a maximum of 100, but I was told yesterday that they had sold apparently 140 tickets. We had people waiting outside tonight in the rain, it seemed that it was more of a grotto type event than a party, where you had pictures taken and they were letting people in a few at a time.”
Mr Adams added: “We rented the room out in good faith to the organisers, who assured us that the event was well organised. Clearly it was not, as apparently parents were not supposed to accompany their children. There were mistakes made, and at one time the room was really too full. The Begelly Arms would like to thank all the people who have contacted us with their support and not blaming us for the chaos during this evening.”
The management of the company behind the event – Pembrokeshire Mascots – posted on social media saying: “I understand there are posts on here regarding our Frozen Party this evening. It’s very easy to hear a one sided story. Yes there were queues for the venue which are inevitable wherever you go – we also can’t help the fact it was raining!! We moved the queues as quickly as possible but needed to give the children time with Santa and the mascots. There were indeed queues for both the balloons and face painting which again are inevitable. We have been advising that parents are welcome however when Nan, Granddad, aunties and uncles all come along then then this again can add to the queues and congestion. As for there being no characters or party games, lots of children are having a great time playing games”
The spokesman added: “For every person that has made their concerns known to us then of course we have taken them on board.”
News
Pembrokeshire County Council suffers major funding cut
THE FUNDING of schemes already underway has been threatened by the change in government in Westminster.
The Labour administration has changed the criteria for funding under the Shared Prosperity Scheme, meaning that Pembrokeshire has suffered a cut in funding from it of over 40%. The change means that some projects must either be shelved or reduced in scope.
As projects previously part-funded by the Shared Prosperity Fund include controversial schemes such as the new pedestrian bridge in Haverfordwest town centre, opposition councillors on Pembrokeshire County Council will be delighted at the loss of central government funding for the county.
The UK Government has already announced that the Shared Prosperity Fund will close in March 2026. Although Labour claims it will undertake a review of local growth funding beforehand, that sounds more like a loaded rifle cocking with each passing day.
If funding falls to a Barnett consequential level (i.e. strictly pro rata to the English settlement) from 2026- 27 onwards, the result would be a massive cut in public investment and capital projects undertaken by all Welsh councils. As the Welsh Government has kicked local government finance into the long grass until after the next Welsh Parliamentary election in 2026, there is a void and uncertainty over future funding settlements beyond that date.
Moreover, the Welsh Government’s magic circle of mutual back-scratching with its Valleys and urban councils means Pembrokeshire and other rural areas are likely to suffer major real-terms funding reductions across the board.
News
Inflation and election hit Pembroke regeneration plan
A PLAN to regenerate Pembroke town centre must be cut following delays caused by the General Election and an almost one-third increase in the cost of construction.
The Council’s Cabinet will consider an update on the Westgate to Eastgate scheme on Monday, January 13.
The County Council originally applied for around £11.5m from the Levelling Up Fund in June 2022. Although that bid was unsuccessful, the Council was invited to reapply in a further funding round and succeeded. The £11.5m cost of the project is 90% funded by the UK Government’s Levelling Up Fund. The Council is due to contribute 10% of that figure.
However, even though the Council succeeded in resubmitting its application early in 2024, the General Election in July stalled further progress. At the end of November last year, the Labour Government in Westminster issued a final memorandum committing to the expenditure.
In the two years since the original application, inflation has increased the project’s construction costs by 30%, underlining – again – that the consumer price index is a nonsensical measure for determining public authorities’ costs.
The Council contends that interventions at Pembroke would help stimulate the town’s economy. The town is experiencing increasing market failure due to increased vacancies in the retail centre, a poor mix of uses and significant leakage to other centres. The regeneration scheme would strengthen the visitor market and capitalise on the current visitor economy for Pembroke Castle, which bypasses the town centre.
Pembroke has the smallest number of commercial units (81) of Pembrokeshire’s six main towns and a high proportion of vacant units (17.3%).
The Cabinet report says: “The private sector will not provide the improvements to wayfinding and public realm improvements that are required to change the nature of the visitor experience. The lack of private sector development resulting from low values and low demand means that the potential of any private sector contributions is limited.”
In the absence of private sector interest, the Council believes public funding is the only tool it has to regenerate Pembroke’s ailing town centre and support new enterprises.
The project has three work schemes. Its primary focus is improving connections between the Commons Road, where most visitors park, and the town centre. The alleys and cut-throughs will be improved, and visitors will be signposted towards Pembroke’s Main Street and Mill Pond.
To increase visitors’ time spent in the town centre, the Council will improve its public spaces and green spaces and fund the renewal of St Mary’s Bells, a noted feature of Pembroke town.
At the town’s East End, the former school building will be stripped back to a shell state and partially refitted in readiness for future use, while steps will be taken to improve vehicular access along Well Hill.
Community
Veterans urged to register for historic VE and VJ Day events
THE ROYAL BRITISH LEGION is inviting Second World War veterans and their families to register for commemorations marking the 80th anniversaries of VE Day and VJ Day in 2025. These events aim to honour the service and sacrifice of the generation that contributed to the Allied victory.
Milestone anniversaries
This year marks 80 years since the end of the Second World War, with Victory in Europe (VE) Day on 8 May 1945 and Victory over Japan (VJ) Day on 15 August 1945. Registration is now open on the RBL website for veterans, their families, or carers to join commemorations at both national and community events.
The RBL is organising a series of events to ensure the service and sacrifice of the Second World War generation are forever remembered. The celebrations will recognise the critical role played by Allied Forces from Britain, the Commonwealth, and beyond.
National unity in remembrance
Last year, the nation came together for the 80th anniversary of D-Day, with major events attended by members of the Royal Family, political leaders, and the public. In 2025, the RBL hopes the nation will unite again to honour the generation that fought for the freedoms enjoyed in modern Britain.
D-Day veteran Jim Miller, 100, from Merthyr Vale, shared his perspective:
“2025 is an important year for my generation, with anniversaries for both VE and VJ Day. It is always an honour being part of a Royal British Legion event, joining with comrades to remember and pay tribute to those we lost. I encourage all who served to register on the RBL website to ensure they are involved.”
Preserving a legacy
Philippa Rawlinson, Director of Remembrance at the RBL, highlighted the importance of these commemorations:
“These 80th anniversaries are likely to be among the last opportunities to come together as a nation with Second World War veterans to honour their bravery and those who made the ultimate sacrifice.
“Everyone in modern Britain has a connection to those who experienced the War, whether through family or community. It’s vital we mark these anniversaries with commemorations in communities across the UK and with national moments of gratitude.”
Rawlinson also emphasised the importance of sharing veterans’ experiences:
“We are inviting all Second World War veterans to register so their contributions, including ‘forgotten stories,’ can be shared and remembered. Their service shaped the world we live in today.”
Honouring contributions from all walks of life
The RBL invites registration from British and Commonwealth Armed Forces veterans and those who supported the war effort, such as munitions workers, Bevin Boys, and individuals from reservist occupations or the Special Operations Executive. Registrants will receive updates on commemorative plans and invitations to events.
A time for reflection
While VE Day 80 will reflect the celebratory street parties marking victory in Europe, VJ Day 80 will honour the conclusion of six years of global conflict.
The RBL, working with the Government and other stakeholders, is developing educational resources and community projects to ensure younger generations understand the legacy of the Second World War.
For more information and to register, visit the Royal British Legion’s website.
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Leighton Harries
December 10, 2014 at 8:33 am
Attended the Frozen cockup last night, what an utter shambles. My daughter, along with ALL other children were completly let down by Pembrokeshire Mascots. I asked one of the staff from Pembrokeshire mascots whether they would class a packet of chrisps and a bar of chocolate a BUFFET, there was no drink in my daughters bag may in add, the staff members answer was NOT REALLY NO!!. I know that Begelly arms staff tried there best to get the children in out of the rain, they diverted the queue into the restaurant area and also onto the stairway to try and get as many Children in out of the rain. There is no excuse for the queue because everyone could have been brought into the main room and then had pictures etc taken. I really do suggest that Pembrokeshire Mascots let a proffesional company carry out the party next time. I GUESS ALL THE CHILDREN WHO ATTENDED WILL HAVE TO WAIT UNTIL CHRISTMAS DAY TO RECIEVE THIER PROMISED GIFT FROM SANTA.
Ian
December 10, 2014 at 10:14 am
feel sorry for the kids, also feel sorry for the Begelly Arms – they rented a room out to a business that was overwhelmed by the number of ppl there – The pub did their best to mitigate a dreadful c*** up
Meryl Ball
December 10, 2014 at 11:04 am
I have posted my comments about last nights debacle! But this comment is regarding the Begelly Arms, and Managers comment, While I realise he was not the organiser of the event, he does have the ultimate responsibility for functions of all types, and therefore must surely accept responsibility for his ‘pubs’ capacity numbers, It most certainly is his place to make sure people are safe within him premises!!Mr.Peter Adams, I wonder what your brewery or owners would have to say about this situation, this whole evening has two very important issues. I hope lessons can be learned from this and thank fully nothing happened to put our families at further risk.
Leighton Harries
December 10, 2014 at 12:33 pm
I disagree with you Meryl Ball, Peter Adams and staff at begelly arms had no idea on how many people Pembrokeshire Mascots had over booked, they specifically stated that no more than 100 tickets could be sold, i feel this company came across as professional organisation within who begelly arms put there trust in. This number was simply overlooked by the money grabbing Pembrokeshire mascots. Begelly arms found themselves in a awkward position, they simply could not remove young children from the building who were expecting to see Santa and recieve a gift.
Kat Cowley
December 10, 2014 at 1:16 pm
I agree Leighton, Pembrokeshire Mascots were the organisers and had control over the amount of tickets sold and managing the crowd. I don’t blame Peter or his family for the 45 minute wait, poor food and poor judgment. At least he showed sympathy for the kids and continually offered his help. I was told by the organiser it was the parents fault as some kids were accompanied by 3 adults, funny as most kids I saw were with one parent and I was one of them. I was also told to wait inside the busy function room until everyone in the qeue was in before I could complain, which felt incredibly unsafe with pushchairs squeezing in and filling up the dancefloor, so much for a disco! Time everyone to do a Lionel and start dancing on the ceiling or not ever purchase a ticket from Pembrokeshire Mascots event ever again.
margaret bendelow
December 10, 2014 at 3:09 pm
perhaps the parents would have been better advised to bring the real meaning of Christmas to their children .. Christ would nothave confused and disappointed.
Kate
December 10, 2014 at 3:27 pm
How long before the owners go bankrupt again.
Sarah
December 10, 2014 at 10:15 pm
Bitten off more than they could chew !! Unfortunate for those who paid the money to see this mess!! But least they have cancelled the other events !!
janet
December 10, 2014 at 11:29 pm
If begelly arms didn\’t know there were going to be at least 240 people there why did they post on their Facebook page the day before the party \”looking forward to seeing the 140 children with their parents.\” Of course they knew. They thought it would be good publicity and that maybe the parents would have a meal while they were there.
tomos
December 10, 2014 at 11:32 pm
Meryl, you sound a little vindictive –
You might like to tell your kids about Christ and forgiveness or are you one of those ppl who don’t believe that religion should get involved with Christmas
suz
December 16, 2014 at 7:18 pm
All I can day is karma has hit them hard…the company is a total shambles at the perk that they ‘run’ also the mascot partys they put on for birthdays ect.. the wife an husband duo are arrogant stuck up an not very nice people at all.. they take people on at the perk let them work for a few weeks and then sack them myself and plenty others have experienced this upset.. and not even so much as a text to say “sorry we can no longer take you on as staff” ignorant, not very professional at all! I feel very sorry for all the disappointed children an adults who paid an was looking forward to there child enjoy this Christmas treat!! They should refund everyone and quit while they are ahead! Absolutely disgusting attitudes on the husband and wife, tut tut tut! Shocking…
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May 23, 2015 at 2:51 am
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