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Pembroke Dock braced for bank closure as MP slams Lloyds boss

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Chadwick: ‘Closures are a betrayal of loyal customers’

WITH just weeks to go until Lloyds Bank shutters its Pembroke Dock branch, local fears are mounting over the growing number of rural Welsh towns left without in-person banking services.

The closure, scheduled for Wednesday, 26 June, will see the town lose its last remaining high street bank. It forms part of a wider programme of branch closures by Lloyds Banking Group, which will see 136 sites shut across the UK by March 2026.

Now, MP David Chadwick has spoken out in Parliament, challenging Lloyds Bank CEO Charlie Nunn over what he called the “abandonment” of customers in favour of profit. While Chadwick’s speech focused on the planned closure of Pontardawe’s branch in November, his remarks have struck a chord with residents in Pembrokeshire, where similar concerns are being voiced.

Chadwick, who represents Brecon, Radnor and Cwm Tawe, accused Mr Nunn—who received a £5.6 million pay package last year—of presiding over decisions that bring “misery” to the elderly and vulnerable.

He told MPs: “Lloyds claims it is closing branches due to lack of footfall. Yet in Pontardawe the queues regularly run out the door. That is not a lack of demand. It is a deliberate choice to walk away from loyal customers.”

His comments reflect growing unease in Pembroke Dock, where residents have relied on the Dimond Street branch for decades. While Lloyds has pledged to introduce a “Community Banker” scheme and pointed to services at the local Post Office, campaigners argue this is no substitute for a fully operational branch.

The Herald understands that Lloyds customers in Pembroke Dock will be directed to Haverfordwest—over 15 miles away—for in-person banking once the local branch closes.

Chadwick added: “These are people who have entrusted Lloyds with their life savings, who Lloyds have profited off for decades. The banks may have forgotten their customers in Wales, but I have not.”

Lloyds Bank has yet to issue a further statement on the Pembroke Dock closure, which is still expected to go ahead as planned.

 

Crime

Illegal workers found at Cardigan takeaway after immigration raid

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Business shut down temporarily as court order imposed following repeated offences

A CARDIGAN takeaway has been forced to close temporarily after immigration officers discovered illegal workers during a raid.

Officers from Immigration Enforcement visited Romino’s Pizza & Kebab in Finch Square on Wednesday (Mar 5), where two men from Turkey were found working without the legal right to do so.

The Home Office confirmed that this was not the first time the premises had been targeted. During three previous visits, a total of six illegal workers had been identified, resulting in fines totalling £135,000 for those responsible.

Following the latest visit, officials issued an illegal working closure notice, preventing access to the premises and banning any paid or unpaid work from taking place on site.

Such notices allow authorities to shut down a business immediately for up to 48 hours where illegal employment is identified.

Court order imposed

The following day, Thursday (Mar 6), Immigration Enforcement applied to Llanelli Magistrates’ Court for a formal illegal working compliance order, which was granted.

The order places strict conditions on how the business operates and can remain in force for up to twelve months.

These measures can include restricting access to the premises, requiring full right-to-work checks on all staff, and allowing immigration officers to carry out further inspections.

Such orders are typically used where previous enforcement action has failed to bring businesses into compliance.

Takeaway reopens amid investigation

The Herald understands the takeaway reopened on Monday (Mar 10) and began advertising for new staff the same day.

However, further action may follow, as the Home Office has also requested a review of the premises licence by Ceredigion County Council on the grounds of preventing crime and disorder.

Government warning

A Home Office spokesperson said illegal working damages legitimate businesses and local wages, while also supporting organised immigration crime.

They added that enforcement activity is increasing nationwide, with a significant rise in arrests, and warned that further action will be taken against employers who break the law.

 

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Health

NHS ‘on brink of collapse’ during Covid as inquiry exposes failures

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Wales warned to act fast as damning report reveals staff trauma, delayed care and deadly gaps

THE UK’s healthcare system came perilously close to collapse during the Covid-19 pandemic, a major public inquiry has found, with Wales now facing pressure to act on urgent recommendations.

A landmark report published on Thursday (Mar 19) lays bare the scale of the crisis, concluding that hospitals across the UK – including in Wales – were pushed to “intolerable strain”, with some patients receiving lower levels of care and others left untreated altogether.

The findings come as First Minister Eluned Morgan welcomed the report and confirmed the Welsh Government will respond within six months.

Flawed response: Investigators identified serious failings in how the pandemic was handled

System “ill-prepared” for pandemic

The inquiry found the UK entered the pandemic in a weakened state, with staff shortages, too few hospital beds, and ageing infrastructure already placing pressure on services.

Healthcare systems “coped, but only just,” the report states, warning that collapse was only avoided due to the “almost superhuman efforts” of NHS staff.

Many workers suffered severe mental health impacts, with burnout and post-traumatic stress widespread across the workforce.

Patients died alone

Among the most distressing findings was the impact of strict hospital visiting rules.

Thousands of patients died without family by their side, while relatives were often forced to say goodbye over the phone or by text.

The report highlights how restrictions, though intended to save lives, caused lasting trauma for families across Wales and the UK.

Covid-19: Healthcare systems “coped, but only just,” the report states

Missed treatment and cancer delays

The inquiry also exposes the devastating knock-on effect on non-Covid care.

Planned operations were cancelled, screening programmes paused, and patients avoided hospitals out of fear – leading to delayed diagnoses and, in some cases, avoidable deaths.

Cancer treatment performance worsened, with late diagnoses contributing to increased mortality.

“Fundamental flaws” in response

Investigators identified serious failings in how the pandemic was handled, including:

  • Early guidance that underestimated airborne transmission
  • Shortages of PPE, leaving staff exposed
  • Poor communication with vulnerable patients
  • Inadequate planning for emergency and critical care capacity

These issues, the report says, put both patients and staff at greater risk.

Ambulances overwhelmed: The report warns future pandemics could see similar failures unless urgent reforms are made

NHS 111 and ambulances overwhelmed

Emergency systems also struggled to cope.

Demand for NHS 111 surged beyond capacity, while ambulance delays increased – even for life-threatening calls.

The report warns future pandemics could see similar failures unless urgent reforms are made.

Long Covid and hidden impact

The long-term effects of Covid are still being felt, with inconsistent care for Long Covid patients and ongoing uncertainty around treatment.

Meanwhile, millions of people who needed routine care remain affected by the backlog created during the pandemic.

Eluned Morgan: Acknowledged the significant impact on patients, staff and families

Welsh Government response

First Minister Eluned Morgan said the Welsh Government would respond “openly and constructively” to the findings.

She acknowledged the significant impact on patients, staff and families and confirmed Wales will address the inquiry’s recommendations within the required six-month timeframe.

Urgent warnings for the future

The inquiry makes ten key recommendations, including:

  • Expanding hospital and emergency capacity
  • Improving infection control guidance
  • Strengthening support for healthcare workers
  • Better data systems to identify vulnerable patients

It warns that without action, the NHS may not withstand the next pandemic.

“We may not be so lucky next time”

In one of the report’s starkest conclusions, Baroness Hallett warned that healthcare systems came dangerously close to failure.

If the crisis had lasted longer – or hit harder – the NHS could have collapsed entirely.

The message is clear: Wales and the UK must prepare now, or risk repeating the same mistakes.

 

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Health

NHS waiting list falls — but cancer delays and diagnostic backlog worsen

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Record progress claimed by Welsh Government as critics warn key targets are still being missed

THE NHS in Wales has recorded its biggest-ever monthly drop in waiting lists, according to new figures released on Thursday (Mar 19), but worsening cancer treatment times and a growing diagnostic backlog highlight ongoing pressure on services.

The latest data shows the waiting list fell by 27,900 in January — the largest monthly reduction on record — marking eight consecutive months of decline.

Average waiting times have now dropped to around 18 weeks, the lowest level since before the pandemic.

Cancer target slips further

Despite the overall progress, performance in cancer care has deteriorated.

Just 57% of patients began treatment within the 62-day target in January — down from 60.7% in December and well below the 75% target.

Diagnostic delays at highest level in two years

The figures also show growing pressure in diagnostic services.

Around 135,300 patient pathways were waiting for diagnostic tests in January, with more than 48,300 waiting longer than the eight-week target — the highest level recorded since January 2024.

These delays can have a knock-on effect on treatment, as patients often cannot begin care until tests and scans are completed.

Emergency care targets still missed

Performance in emergency departments remains well below national targets.

Only 63.7% of patients spent less than four hours in A&E, against a target of 95%.

Nearly 10,000 patients (9,817) waited more than 12 hours in January, despite a target of zero.

Ambulance response times for life-threatening “red” calls averaged 8 minutes 54 seconds.

However, separate February data shows some improvement, with faster response times and reduced handover delays at hospitals.

Long waits remain far higher than England

While long waits have reduced overall, they remain significantly higher than in England.

More than 5,200 patients in Wales are still waiting over two years for treatment, compared with around 200 in England.

The Welsh Government had previously pledged to eliminate these waits by March 2023 and again by March 2024.

West Wales focus: Hywel Dda sees progress — but pressure remains

In west Wales, Hywel Dda University Health Board is increasing activity to tackle waiting times, supported by additional Welsh Government funding.

Health Secretary Jeremy Miles is visiting Prince Philip Hospital in Llanelli as part of efforts to highlight improvements, including increased outpatient appointments and record levels of operations.

Across Wales, health boards have delivered an additional 187,000 outpatient appointments and 37,000 cataract operations.

However, hospitals serving Pembrokeshire, Carmarthenshire and Ceredigion continue to face sustained demand.

Emergency departments across the Hywel Dda area have been operating under “extreme pressure” in recent months, with winter demand, staffing challenges and delays in patient discharge continuing to impact performance.

Political row over NHS performance

Welsh Government ministers say the figures show “real, tangible progress” in reducing waiting times.

Health Secretary Jeremy Miles said: “The waiting list has fallen for the eighth month in a row, a new record reduction, and the longest waits are down yet again.”

However, opposition parties say the improvements are not being felt where it matters most.

Peter Fox MS, Chair of the Senedd’s Health and Social Care Committee, said: “Cancer waiting times are worsening, with fewer patients starting treatment on time and no sign of sustained improvement.”

Reform UK Senedd Member James Evans MS added: “The waiting list for diagnosis is the highest we’ve seen for over two years, with no credible plan to fix the NHS.”

Welsh NHS Confederation

Responding to the NHS Wales activity and performance statistics for December and January, director of the Welsh NHS Confederation, Darren Hughes, said: “It’s encouraging to see continued month-on-month improvements in NHS waiting times, now for the eighth consecutive month. We commend the hard work of NHS staff and leaders who are driving this noteworthy progress.  

Welsh NHS Confederation: Darren Hughes

“However, urgent and emergency care pressures remain. So, while targeted funding to boost progress in scheduled care is welcome, to achieve sustainable, long-term improvements across the breadth of health and social care, we need a more robust, whole-system approach that tackles the root causes of challenges.

“So far, what we’ve seen in party manifestos do not go anywhere near far enough to deliver the transformation needed to ensure the sustainability of our health and care services so they deliver for the people of Wales. It is not simply about having more beds, more diagnostic centres or more surgical hubs, we need a long-term commitment to deliver for the people of Wales.

“We need a long-term capital investment strategy to modernise NHS estates and infrastructure (including digital), an achievable plan to stabilise social care, an all-Wales long-term workforce plan for the NHS and social care workforce, joint performance and financial frameworks, and a cross-governmental shift towards prevention to drive down demand on health and care services.”

“It’s not easy but we need bravery and longer-term commitments from political parties – in line with the Well-being of Future Generations Act – so the people of Wales can live healthier, longer lives.”

Mixed picture across Wales

The latest figures present a mixed picture.

While waiting lists are falling and average waits are improving, performance in cancer care, diagnostics and emergency services continues to lag behind targets.

For patients across west Wales, the data reflects both progress and ongoing pressure as the NHS continues to recover while demand for services remains high.

 

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