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Digital public services not working for visually impaired Welsh speakers

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Blind Welsh speaker calls out digital inequality at Eisteddfod panel event

DIGITAL public services are failing visually impaired users who want to access them in the Welsh language. This was the powerful message from Rob Williams during a panel event at the National Eisteddfod this week.

Hosted on the Welsh Government stand at the Eisteddfod, the event marked the launch of Access for All – a new book from the Centre for Digital Public Services (CDPS) and Cardiff University. The publication brings together real-life stories, global best practice, and practical guidance to support more accessible digital design in Wales.

Rob, from Wrexham, is registered blind and a first language Welsh speaker. He acknowledged improvements in digital accessibility in recent years but said the lack of suitable Welsh-language screen reader technology continues to shut people like him out of essential services.

He highlighted that very few people can afford to buy braille displays, which allow users to read on-screen content in braille. He also noted that Welsh screen readers currently available can only be used for reading long texts or stories, as they’re not suitable for essential day-to-day digital tasks.

“Government websites in English are generally accessible if they follow digital standards. But I’ve never been able to use public services in Welsh,” he said. “There’s no suitable Welsh-language technology that I’m aware of to help me navigate them, so I don’t know what’s available or how usable those services are. I can’t even text my family in Welsh, which is frustrating and makes me sad, as I’ve spoken Welsh to them all my life”

Rob added: “The feeling of relying on someone else to complete a simple task, not because of your disability but because it hasn’t been adapted, is horrible. It could mean missing out on vital support or benefits.”

As a Digital Skills Officer for Vision Support, Rob regularly works with older Welsh speakers who struggle with digital services, sometimes due to low digital literacy, but often because of language barriers. “Welsh-language helplines are often unavailable or just not to the same standard as the English ones,” he said. “We’re encouraged to go digital, but until accessible Welsh-language screen readers are developed, offline services must remain properly available.”

Welsh Language Commissioner Efa Gruffudd Jones was on the panel during the discussion at the Eisteddfod. Efa said: “It’s important to acknowledge that progress is being made in this field. The Language Technologies Unit at Canolfan Bedwyr, for example, is undertaking excellent work – leading the way in research and development in both text and speech technologies.

“That said, Rob’s story is a powerful reminder that there is much still to do. If we are to ensure that Welsh speakers can fully benefit from language technology, further investment and work is needed.”

CDPS recently ran a research project exploring the state of digital accessibility in Welsh public services. The research found some good practice, but also highlighted major challenges – including unclear enforcement of standards, a lack of in-house skills, and poor accessibility in many third-party supplier products.

Joanna Goodwin, Head of User Centered Design at CDPS, said: “Behind every product, every service, and every policy, there are real people affected by the decisions we make. The stories in our book, as well as Rob’s, challenge us to think differently, to listen more closely, and to design with empathy.

“When we do that, something remarkable happens. Take video captions. Originally designed for people with hearing impairments, they’re now used by anyone watching videos in noisy places, quiet offices, or while learning a new language. Designing for people with access needs improves the experience for everyone.

“The Digital Service Standard for Wales demands that we make sure everyone can use our services. This isn’t just policy, it’s a moral imperative rooted in the Well-being of Future Generations Act. Our new book, launching today with Cardiff University, is more than guidance – it’s a call to action.”

 

Community

Cilgerran Church in Wales school petition to be heard

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A PETITION opposing proposed changes for a north Pembrokeshire school is to be heard by councillors later this week.

At last May’s meeting, Pembrokeshire County Council considered a report of the School Modernisation Working Group which outlined the findings of a review of education provision in the Preseli area.

A later July meeting backed a general consultation to discontinue Cilgerran Church in Wales Voluntary Controlled School, and to establish it as a 3-11 community school.

“In particular, the review considered the extent of surplus school places in the area, set against a significant decline in the pupil population,” the council in its consultation has said.

The consultation closed on January 30.

Hundreds have opposed the proposed changes, with a petition, on the council’s own website opposing the changes recently closing after gaining 391 signatures.

Any petition of more than 100 signatures triggers a debate at one of the council’s scrutiny committees, in the case of Cilgerran that debate taking place at Pembrokeshire County Council’s February 5 schools and learning overview and scrutiny committee.

The Cilgerran e-petition, created by Louise Williams, raised concerns including the school could become part of a federation, a loss of permanent head teacher on site, a shared head teacher would have to oversee several schools, loss of funding control and the ability to maintain the school’s current healthy and stable funding, and a loss of commitment to the church, in turn could impact on the school’s and pupils values, beliefs and cultural beliefs.   

It said: “Ysgol Cilgerran VC school has strong links with the Church community in Cilgerran and we believe this will have a negative impact on the children who attend the school, the community of Cilgerran and the links between the two.
“We are proud of our school ethos and values which are strengthened by our links with the church. The school has close and strong relationships with our Church in Wales federation governors one of which is also our safeguarding governor.

“Our Church Federation governors work closely with the school and are regular visitors to the school and the children. They provide vital support and guidance to the school and have a positive impact on the Children’s education. We believe these links will be weakened by this proposal to remove our VC status and we believe this is an un-necessary action.”

The proposals for Cilgerran are part of a wide range of potential education changes in the county.

Two petitions, opposing the potential closures of Manorbier and Ysgol Clydau schools, were recently heard at full council and a further petition opposing the potential closure of Stepaside School has recently been launched, which has generated enough support to be heard at a future council meeting.

 

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Charity

Vincent Davies raises £13,682 for air ambulance charity

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Independent Haverfordwest store backs lifesaving crews with year of community fundraising

A WEST WALES department store has raised more than thirteen thousand pounds for a lifesaving emergency service after a packed year of community fundraising.

Staff at Vincent Davies Department Store collected £13,682 for the Wales Air Ambulance Charity, after voting the organisation their Charity of the Year for 2025.

The independent retailer organised events throughout the year, including an Easter bingo, bake sales, quizzes, raffles, staff sales, Christmas jumper days and a festive wreath-making workshop. Charity jam jars placed in Café Vincent also helped gather steady donations from customers.

One of the most popular attractions was the store’s charity singing penguin trio, which drew smiles from shoppers of all ages and boosted collections.

Sarah John, Joint Managing Director at Vincent Davies, said: “Raising £13,682 for the Wales Air Ambulance Charity is something we are extremely proud of at Vincent Davies Department Store. As a director, it’s wonderful to see our community come together to support a charity that makes such a lifesaving difference.”

The air ambulance is consultant-led, delivering hospital-level treatment directly at the scene of serious incidents and, when needed, transferring patients straight to the most appropriate specialist hospital.

Working in partnership with the NHS through the Emergency Medical Retrieval and Transfer Service, crews can provide advanced critical care including anaesthesia, blood transfusions and even minor surgical procedures before reaching hospital.

Operating across the whole of Wales, its teams travel the length and breadth of the country by helicopter and rapid response vehicle to reach patients quickly in both rural and urban areas.

This is not the first time the Haverfordwest store has backed the cause. In 2016, staff previously raised £5,831 when the charity was also chosen as their beneficiary.

Mike May, the charity’s West Wales Regional Fundraising Manager, said: “We are so grateful to Vincent Davies Department Store for raising an incredible amount for our charity. Throughout the year they put on a variety of different events and what a successful fundraising year it was.

“The charity needs to raise £13 million every year to keep our helicopters in the air and our rapid response vehicles on the road. By raising £13,682, the staff and customers have played an important part in saving lives across Wales.”

The store says it will announce its Charity of the Year for 2026 in the coming weeks.

 

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Community

Councillor meets chief constable to address Monkton and Pembroke concerns

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COUNTY COUNCILLOR Jonathan Grimes has met with the new Chief Constable of Dyfed-Powys Police to discuss crime, antisocial behaviour and wider community issues affecting residents in Pembroke and Monkton.

Cllr Grimes, who represents Pembroke St Mary South and Monkton, said the meeting followed his invitation for senior police leaders to visit the area and hear first-hand about local concerns.

The Chief Constable, Ifan Charles, attended alongside officers from the Pembroke Neighbourhood Policing and Protection Team, meeting the councillor in Monkton for what were described as open and constructive talks.

As part of the visit, they also spoke with Monkton Priory Community Primary School headteacher Dylan Lawrence and Danny Nash from Pembrokeshire County Council Housing Services to gather views from education and housing professionals.

Discussions covered a range of issues raised by residents, including domestic abuse, drug and alcohol misuse, antisocial behaviour and environmental concerns such as littering, dog fouling and dangerous or inconsiderate driving.

Cllr Grimes acknowledged recent police successes, particularly in tackling drug-related activity, but said enforcement alone would not solve the area’s challenges.

He said closer cooperation between the police, council services, schools and the wider community would be needed to deliver longer-term improvements.

The councillor added that he plans to encourage residents to form a local community group in the coming weeks, aimed at developing practical solutions and strengthening partnership working across the area.

 

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