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Finance

Pembrokeshire family’s child benefit stopped after Swiss holiday

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Parents told they had ‘moved abroad’ despite working and living in Wales

A PEMBROKESHIRE family say they have been forced to prove they still live in the UK after their child benefit was stopped — two years after taking a short family holiday to Switzerland.

The couple, who did not wish to be named, told The Herald they were shocked to receive a letter from HMRC claiming they were “living abroad” and that payments had been suspended.

“The stupid thing is they wrote to us at our UK address — where we’ve lived for seven years — telling us our benefit was stopped because we’d moved abroad,” the mother said. “Why send the letter to our home if they think we’ve left the country?”

She said she now faces demands for documents proving residency, despite working full-time for the NHS — “something I clearly can’t do from Switzerland.”

Thousands affected across the UK

The family’s experience mirrors dozens of similar cases reported across the UK after The Guardian revealed that thousands of families had child benefit wrongly stopped following holidays abroad.

In one case, a mother from Liverpool lost payments after taking her autistic children on a one-day trip to Amsterdam to help them cope with travel anxiety. In another, a father who works at Tesco was told to prove he hadn’t moved to Austria after a short city break.

The mistakes come from a new data-matching system introduced by HMRC as part of a government crackdown on benefit fraud. It flags people believed to have left the UK permanently — but in many cases has failed to register that they later returned.

HMRC confirmed that it had written to nearly 35,000 of the 6.9 million child benefit claimants across the UK, suspending payments for around 0.5% while checks are carried out.

HMRC apologises

An HMRC spokesperson said: “While this affects a very small number of claimants, we are very sorry to those whose payments have been suspended incorrectly. They should respond to us as soon as possible so we can reinstate payments and ensure no one is left out of pocket.”

The department said it had “taken swift action to amend our approach, including checking employment data first before suspending payments.”

Child benefit can be stopped if a claimant is outside the UK for more than eight weeks, but families say the new system is wrongly punishing ordinary holidaymakers.

The Pembrokeshire mother said: “It’s ridiculous. I’ve lived, worked and paid taxes here for years. Now I’m having to prove I haven’t secretly moved to Switzerland because of a two-week holiday two years ago.”

Business

Analysis: What the Autumn Budget means for Wales

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A landmark Autumn Budget brings major anti-poverty reforms and record investment—while critics warn of a £26bn tax burden and ‘chaos at both ends of the M4’

THE AUTUMN BUDGET has landed with a mixture of praise, alarm and fierce political argument after the Chancellor, Rachel Reeves, announced sweeping changes affecting every part of Welsh life — from family budgets and pensions to jobs, taxation, and the future of key industries.

The day was overshadowed by the extraordinary leak of the entire Office for Budget Responsibility (OBR) forecast, which appeared online hours before the Chancellor stood up in the Commons. Senior ministers later confirmed that the “riot act” had been read to those suspected of briefing the press, as the scale of internal tension inside the UK Government became clear.

But once delivered, the Budget set out one of the largest policy shifts in years: the scrapping of the two-child benefit cap, major increases to the minimum wage, billions for Welsh industries, and a freeze in fuel duty — all set against the backdrop of the UK tax burden reaching its highest level since the Second World War.

This is The Herald’s full Welsh-focused analysis of what the Budget means — and why reactions have been so sharply divided.

Child Poverty: Two-Child Benefit Cap Scrapped for 69,000 Welsh Children

One of the Chancellor’s most consequential decisions was the abolition of the controversial two-child benefit limit, a policy long criticised by anti-poverty groups and Welsh ministers.

According to Treasury modelling, around 69,000 children in Wales will now benefit, including more than 19,000 families whose third or subsequent children were previously ineligible for additional support.

Welsh First Minister Eluned Morgan described the reform as “a major step in tackling the scourge of child poverty”.

Universal Credit will also be uprated by 6%, bringing further relief to low-income households across Wales.

Minimum Wage Increases: 150,000 Welsh Workers to Benefit

The Chancellor confirmed that both the National Living Wage and National Minimum Wage would rise from April. Around 150,000 workers in Wales will receive a pay increase.

The Welsh Government hailed the rise as a boost to struggling families, but the National Franchised Dealers Association (NFDA) warned that such increases compound pressures on employers already facing falling margins.

NFDA Chief Executive Sue Robinson said that while freezing fuel duty was welcome, the Budget offered “limited support” for the automotive and EV sector.

“Registrations have fluctuated in a challenging climate,” she said, warning that missing EV incentives and the new 3p-per-mile EV road tax could “slow the industry’s progress”.

£1bn Additional Spending Power for the Welsh Government

After years of dispute over funding, the Budget awarded Wales:

  • £505m in Barnett consequentials, and
  • £425m in new fiscal flexibilities,
  • bringing close to £1bn in additional spending power.

Eluned Morgan welcomed what she called “significant support for hard-pressed public services”, citing similar flexibilities last year that funded thousands of additional NHS treatments.

She also pointed to major UK-wide investment landing directly in Wales:

  • AI Growth Zones in Cardiff, Newport and Bangor
  • £10m for South Wales’s semiconductor industry
  • £25m for Anglesey Freeport
  • £4.2m for Port Talbot steel transition land remediation
  • 3,000 new jobs tied to new nuclear at Wylfa

British Coal Pension Victory: 4,000 Ex-Miners in Wales to Benefit

The Chancellor also confirmed that the Investment Reserve Fund of the British Coal Staff Superannuation Scheme (BCSSS) will be transferred to scheme members.

Welsh Liberal Democrat spokesperson David Chadwick, who led repeated calls to resolve the issue, said:

“This is welcome news for the roughly 4,000 former miners in Wales who were denied full access to their pension pots.

It is only right they finally receive the support they have been owed for far too long.”

Fuel Duty Freeze: FairFuelUK Claims ‘Major Win’

Campaign group FairFuelUK welcomed the Chancellor’s decision to freeze fuel duty.

Founder Howard Cox said lobbying efforts “paid off”, crediting MP Lewis Cocking for championing the cause in Parliament.

But Mr Cox warned that the new 3p-per-mile EV tax could be “the thin end of the wedge” towards a wider road-pricing system.

“It’s time Government listens to and consults drivers on a long-term road user tax plan that is fair to the UK’s 37 million drivers,” he said.

Unions: ‘The Final Nail in the Coffin for Austerity’

GMB union general secretary Gary Smith said the Budget marked a decisive end to the austerity era.

“Today’s Budget looks like the final nail in the coffin for the Conservatives’ failed austerity project.

The challenge now for Labour is to rebuild the economy and bring hope to people.”

Reform UK: ‘A Disaster at Both Ends of the M4’

Reform UK Wales issued a blistering response, accusing Labour governments in Cardiff and London of damaging Welsh business.

A spokesperson said: “This Budget will take taxes to post-war highs, putting enormous pressure on employers and employees up and down Wales.”

The party claimed next May’s Senedd elections will be “a two-horse race between Plaid Cymru and Reform”, presenting themselves as the alternative to “huge tax rises”.

Welsh Conservatives: ‘£26bn Tax Bombshell’

The Welsh Conservatives condemned the Budget as “chaotic”, saying the leak of the OBR forecast showed dysfunction at the heart of government.

In a highly critical statement, the party said the Budget contained £26bn of tax rises, including:

  • Frozen income tax thresholds until 2030–31
  • A 2% rise in taxes on dividends, savings and property income
  • Gambling taxes worth £1.1bn
  • New charges on salary-sacrifice pensions
  • A council tax surcharge on homes over £2m
  • A new “sugar tax” on lattes and milkshakes
  • An EV mileage tax from 2028

Shadow Finance Secretary Sam Rowlands MS said: “Labour’s claim they wouldn’t raise taxes on working people has been exposed. Under Labour, we just keep paying more.”

He accused Welsh ministers of failing to secure a better settlement for Wales.

Lib Dems: Budget ‘fails to deliver’

Responding to the budget, Welsh Liberal Democrat Westminster Spokesperson David Chadwick MP said: “This is yet another budget that fails to deliver the structural changes needed to deliver for the people of Wales.

“My constituents will be bitterly disappointed in the lack of help for the cost-of-living crisis and the failure of the Government to listen to Liberal Democrat calls to make energy bills cheaper and cut VAT for hospitality businesses.

“Rural communities have been left abandoned again, with Labour’s refusal to compromise on the family farms tax set to cause devastation to the entire wider supply chain.

“The Government has deliberately turned its back on the single most effective step it could take to kick-start growth and fill the £90 billion Brexit-shaped hole in the public finances. No wonder our public finances are in such a rough state.”

On the lifting of the two-child benefit cap, Chadwick said: “This is a commendable move that will go a long way to addressing Wales’ sky-high child poverty levels, which are amongst the highest in Europe and something the Liberal Democrats have been campaigning on since 2017.

“But this could have been done much sooner; thousands of Welsh Children have been dragged into poverty due to the Conservatives and Labour’s refusal to do this sooner.

“This must be the start, rather than the end, to reducing child poverty in Wales, with the level of children in poverty almost stagnant since Labour started running the Welsh Government in 1999, we will need further action.

“That is why we are calling on the Welsh Government to introduce 30 hours of funded childcare per week for every child in Wales aged between 9 months and 4 years old.”

OBR Leak: Ministers ‘Read the Riot Act’

The morning began with unprecedented controversy after the OBR accidentally published its forecast online.

The leak confirmed:

  • Weak GDP growth, averaging 1.5%
  • Public debt rising to 96% of GDP
  • Borrowing only falling because of tax threshold freezes
  • The tax burden reaching 38.3% of GDP, the highest since records began

Chief Secretary to the Prime Minister Darren Jones later said officials had been “read the riot act” and called the leaks “utterly unacceptable”.

Where Does This Leave Wales?
Winners

  • Low-income families with more than two children
  • Pensioners
  • Minimum wage workers
  • The semiconductor, nuclear and advanced manufacturing sectors
  • Former coal staff pensioners
  • Councils and the Welsh Government, now with new fiscal flexibility

Losers

  • Middle-income earners pulled into higher tax brackets
  • Motorists preparing for a future road-charging system
  • Employers facing rising wage costs
  • EV buyers—now subject to per-mile charges
  • Savers, landlords and dividend earners facing tax increases

Conclusion: A Budget That Redraws the Map — But Not Without Cost

This Budget is one of the most far-reaching in years.
For Wales, it delivers:

  • huge anti-poverty reforms
  • major industrial investment
  • nearly £1bn in devolved funding
  • relief for minimum-wage households and pensioners

But it also locks in record-high taxation, leaves businesses warning of missed opportunities, and opens new political fault lines ahead of next year’s Welsh election.

The UK now faces a decade shaped by high taxes, slow growth, and deep political disagreement about the best route forward.

Wales, as ever, stands at the centre of that national argument.

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Business

Major shake-up to UK credit scores as Experian adds rental payments

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New scoring system affects millions of borrowers across Wales and the UK

A MAJOR overhaul of the way credit scores are calculated is being rolled out this month, with Experian announcing sweeping changes to how lenders assess borrowers.

For the first time, rental payments will be included in credit score calculations, meaning tenants who consistently pay rent on time could see an improvement to their overall score.

The update is part of Experian’s move to “better reflect modern financial behaviour,” taking into account regular bills, mobile phone payments, and overdraft use.

Expanded scoring system

The company is also expanding its credit score range from 0–999 to 0–1,250, giving lenders what it calls a more detailed picture of consumers’ financial habits.

The five score bands — previously labelled from “very poor” to “excellent” — will be renamed, with Experian dropping negative colour coding such as red to make the system “less distressing” for users.

Although the changes are not expected to affect people’s actual eligibility for mortgages, loans or credit cards, more than 40% of people are likely to move down a band after the recalibration, while around 42% will move up.

Everyday spending patterns

As part of the update, Experian will start to recognise behaviours that lenders increasingly value, including cutting back on overdrafts, avoiding cash advances on credit cards, and making mortgage overpayments.

Other data such as mobile phone payments, broadband subscriptions, and switching frequency between providers will also be factored in.

Edu Castro, Managing Director of Experian Consumer Services UK & Ireland, said: “The way people manage their money has evolved, and our score has evolved too.
Paying rent on time or reducing overdraft use are now meaningful indicators of good financial management.”

Automatic updates

The new system will be introduced gradually from November 2025, with all UK customers expected to transition by the end of next year. Existing users will see their updated score automatically reflected in their accounts.

A higher score generally means access to better borrowing rates, while a lower score can affect the ability to secure credit. Experian said the update aims to give people “a clearer understanding of their financial position and more ways to improve it.”

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Business

Welsh families face longer squeeze as experts say UK rates may stay high into 2026

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Financial adviser says Bank of England could even raise rates again if prices remain stubborn

WELSH households already struggling with high living costs could face a longer period of financial pressure, as one of the world’s largest financial advisory firms warns that inflation risks becoming “entrenched” in the UK economy.

The deVere Group, which has offices in Cardiff and across the UK, says that disappointing productivity and strong wage growth are combining to keep prices high — with the Bank of England now unlikely to cut interest rates before the middle of 2026.

Chief executive Nigel Green said: “The latest inflation data should set alarm bells ringing. Inflationary pressures are proving far more resistant than hoped.”

The UK’s annual inflation rate remained unchanged at 3.8% in September — almost double the Bank’s 2% target — while core inflation sits near 3.5%.

Mr Green said that wage increases in many sectors continue to outpace productivity, pushing up prices for goods and services.
“When wages rise faster than productivity, prices follow. This is how inflation becomes embedded – not as a short-term shock, but as a feature of the system,” he added.

He warned that investors are being overly optimistic about future rate cuts.
“The Bank of England cannot credibly loosen policy while inflation sits almost double its target,” he said. “Rates are likely to remain at current levels until well into 2026. There’s even a chance that the next move will be upward rather than down.”

In Wales, where mortgage holders and small businesses have already been hit hard by rising borrowing costs, any delay in rate cuts could deepen financial strain. Many Welsh homeowners are still coming off fixed-rate deals agreed before the cost-of-living surge, leading to sharp increases in repayments.

Mr Green said the UK is now caught in a “policy trap” of slow growth and stubborn inflation. GDP expanded by just 0.1% in August, while inflation shows little sign of easing.

He added that the forthcoming UK Autumn Budget will play a crucial role.
“If the Chancellor opts for tax cuts or measures that boost demand, the central bank will have no choice but to stay on hold for longer,” he said. “Fiscal and monetary policy are now locked in a delicate balancing act.”

With inflation threatening to become a long-term problem, he warned against complacency.
“If inflation is allowed to harden, it risks becoming a self-perpetuating cycle — one that could take years to unwind, as it did in the 1970s.”

The deVere Group believes monetary policy will remain “restrictive for far longer than most anticipate,” meaning that Welsh families and businesses should brace for higher borrowing costs throughout 2025 and into 2026.

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