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Health

Winter pressure may overwhelm West Wales services despite handover ‘improvement’

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Coroner’s verdict, six-hour rugby injury wait and rising delays deepen concern in Pembrokeshire

AMBULANCE handover delays in Wales have improved, but health leaders warn the NHS remains under severe strain as winter begins — with Pembrokeshire among the hardest hit. The warning from the Welsh NHS Confederation follows a difficult week for local health services marked by a coroner’s ruling on a Christmas Day death and public anger over extreme ambulance waits.

Christmas Day inquest renews scrutiny

Charlotte Burston died in 2023 when an ambulance was not dispatched

A coroner concluded this week that Charlotte Burston, 40, from Llanteg, would probably have survived had an advanced paramedic been dispatched on Christmas Day 2023. Despite one being available, the specialist crew was not sent. The case has intensified concerns around the Welsh Ambulance Service, particularly in rural areas where long travel times amplify the impact of any dispatch delay.

Rugby player left for more than six hours

Upset with ambulance waiting times: Sam Kurtz MS

In September, a local rugby player with a suspected neck and back injury waited more than six hours for an ambulance. The emergency call was made at 8:00pm and teammates were told not to move him due to the risk of spinal injury. Help finally arrived at 2:20am.

The incident was highlighted in the Senedd by Sam Kurtz, whose video explaining the delay received 664 reactions and over 200 comments on Facebook, reflecting widespread frustration. Kurtz linked the incident to a second case involving an elderly man who also waited over six hours for an ambulance, calling the situation “dangerous and unacceptable”.

A system under strain: Welsh NHS Confederation has said investment is needed

NHS Wales “running hot” before winter peak

The Confederation said the NHS is already “running hot”, driven by an early flu season, rising diagnostic delays and an increase in delayed discharges. The number of patients medically fit to leave hospital but unable to do so because no social care package is available rose again in September.

Pembrokeshire is particularly affected. Shortages in the social care workforce frequently leave patients stranded in hospital for days, backing up beds at Withybush Hospital and creating knock-on delays in emergency departments and ambulance bays.

Darren Hughes, director of the Welsh NHS Confederation, said long-term improvement will not be possible without strengthening social care staffing and investing in modern NHS buildings and digital systems.

Future of local services under debate

The pressures come as Hywel Dda University Health Board carries out a major consultation on the long-term shape of urgent and emergency care across West Wales, including the future role of Withybush Hospital. Residents have raised concerns that any reduction in local emergency capability would further increase response times.

A system under strain

Health leaders are urging residents to use community pharmacies for minor ailments, check the NHS 111 website before attending A&E, and take up flu and Covid vaccinations.

But after a Christmas Day death that a coroner said was avoidable, a rugby player left on a pitch for six hours, and persistent delays linked to social care shortages, confidence in the resilience of local emergency care remains fragile as winter pressures build.

Cabinet Secretary for Health and Social Care, Jeremy Miles, said: “I am pleased the £120m investment I announced in June to support the NHS is making a positive difference.

“In October, there were 43% fewer hours lost in ambulance patient handover times and 42% fewer delays of more than an hour outside emergency departments, compared to last year.

“This means ambulance crews are able to respond to people experiencing cardiac arrests within the response time, and response times for ‘amber’ category patients improved by 23 minutes compared to October 2024.

“I know there is more to be done.

“On Wednesday, I announced further measures to help Betsi Cadwaladr University Health Board improve emergency and planned care performance.

“Despite some signs of improvements since it was placed in special measures in February 2023, significant and persistent challenges remain.

“The steps being taken are necessary to ensure people receive the care they deserve. Yesterday, I held a public accountability meeting with the health board in North Wales – where we held them to account, including on waiting times targets; the health board’s financial position and outlook; and quality and safety.

“I also know there is a lot of great work happening across Wales and I want to thank our NHS staff for their continued dedication and efforts.”

 

Business

Specialist clinic launched in Haverfordwest to treat common eye condition

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A HAVERFORDWEST opticians has launched a specialist clinic for dry eye disease, offering new support for people living with the common condition.

Specsavers Haverfordwest has introduced its Advanced Dry Eye Clinic to give customers access to in-depth diagnosis and targeted treatment for dry eye.

Dry eye is a common, but often misunderstood, condition where the eyes do not produce enough tears, or the tears evaporate too quickly, leading to discomfort, irritation and sometimes blurred vision.

It can be linked to a range of factors, including increased screen use, contact lens wear, ageing and environmental conditions. As many as one in three people suffer from dry eye and most causes can be treated.

Many people are surprised to learn that watery eyes can actually be a sign of dry eye, as the eyes produce poor-quality reflex tears in response to irritation. The new service provides an in-depth approach to diagnosing and managing the condition.

While many high street opticians now offer dry eye clinics, Specsavers Haverfordwest provides a wider range of specialist treatments and technology that are not commonly available.

Using advanced imaging to assess the eyes and tear glands, the team can identify the underlying cause of symptoms and create a personalised treatment plan for each customer.

Whilst there are a range of different treatments available, the major investment has been in the introduction of eye-light devices, bringing advanced IPL (Intense Pulsed Light) and LLLT (Low-Level Light Therapy) treatments to customers suffering from dry eye symptoms.

Designed to target the underlying causes of dry eye disease, the eye-light device combines clinically proven light-based therapies to help improve tear quality, reduce inflammation, and restore eye comfort. The treatment is safe, non-invasive, and suitable for many patients experiencing irritation, burning, watery eyes or discomfort linked to screen use and modern lifestyles.

The clinic also supports contact lens wearers experiencing discomfort, helping them return to comfortable, everyday use.

Some of the first customers to use the clinic have already noticed improvements in their symptoms.

Danielle Thomas says: ‘I honestly can’t believe the difference. I’d been struggling with sore, gritty eyes for years and had given up wearing my contact lenses altogether – they just became too uncomfortable. I was constantly using drops with very little relief.

‘From the moment I walked into the dry eye treatment room, it felt completely different to a normal appointment. The environment is calm, almost spa-like and the whole experience was surprisingly relaxing. The treatments were comfortable and the team explained everything so clearly. After just three sessions the improvement was notable – my eyes feel normal again.

‘The constant irritation and watering have gone and I’m now back in contact lenses comfortably, which I never thought would be possible. It’s genuinely been life changing. I wish I’d known about it sooner.’

Wayne Jones, optometrist and retail director at Specsavers Haverfordwest, adds: ‘Dry eye is something we see very frequently, yet it’s still widely dismissed as a minor irritation. In reality, it can have a real impact on comfort, vision and overall quality of life.

‘What many people don’t realise is that, in many cases, there is an underlying cause that can be identified and treated.

‘By launching this clinic, we’re able to offer a much more detailed and personalised level of care here in West Wales, helping us support more customers locally. We would encourage anyone experiencing persistent symptoms such as dryness, irritation or blurred vision to have their eyes checked, as there’s often a treatable cause.’

People interested in using the clinic should call Specsavers Haverfordwest on 01437 767788 to book an initial assessment and discuss treatment options.

 

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Health

Wales has highest stillbirth rate in UK for third year running, charity says

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Sands calls for urgent targets to reduce baby deaths and improve mental health support for bereaved parents

WALES has recorded the highest stillbirth rate in the UK for the third year in a row, according to baby loss charity Sands.

The charity has called for urgent action from the Welsh Government following the publication of the latest MBRRACE-UK perinatal mortality surveillance report, which tracks stillbirths and neonatal deaths across the UK.

Sands says there has been a lack of political focus on maternity safety and saving babies’ lives in Wales, despite repeated reviews.

The charity is calling for clear national targets to reduce stillbirths and neonatal deaths, as well as action to eliminate inequalities linked to ethnicity and deprivation.

Aidan Smith, Wales campaign lead for Sands, said: “There has been a lack of political focus and attention on maternity safety and saving babies’ lives in Wales in recent years.

“There has been review after review, but little change. At Sands, we are supporting bereaved parents across Wales to campaign for targets to reduce stillbirths and neonatal deaths and eliminate inequalities by ethnicity and deprivation.

“Bereaved parents are calling for accountability. Targets to reduce stillbirths and neonatal deaths will help ensure that saving babies’ lives becomes the political priority it should be.”

Sands says England introduced targets to reduce baby deaths in 2015, helping focus political decision-making and transparency.

Mr Smith said analysis by the Sands and Tommy’s Joint Policy Unit suggested that more than 1,000 babies in Wales may have survived if stillbirth and neonatal mortality rates had matched the best performing countries in Europe between 2019 and 2023.

The charity wants the Welsh Government to introduce new targets running to 2035, including reducing the stillbirth rate to 2.0 stillbirths per 1,000 total births, and reducing neonatal mortality to 0.5 deaths per 1,000 live births for babies born at 24 weeks’ gestation and over.

It is also calling for inequalities in baby loss linked to ethnicity and deprivation to be eliminated.

Mr Smith said Wales also needed better monitoring of maternity outcomes, including a national data dashboard to track changes over time and identify differences between health boards and population groups.

He said more complete data was needed on ethnicity and social risk factors to understand which families were most at risk of pregnancy and baby loss.

Sands has also raised concern about a lack of specialist psychological support for bereaved parents in Wales.

Mr Smith said there was currently only one specialist NHS service providing mental health support to bereaved parents, the Onnen service in Cardiff and Vale.

He said: “The Welsh Government must evaluate the Onnen service in Cardiff and Vale and expand this to all health boards across Wales.

“All bereaved parents in Wales should have access to specialist psychological support regardless of where they live, the type of pregnancy or baby loss they experienced, or how long ago it was.”

The Welsh Government said support was available to families affected by pregnancy loss and pointed to work taking place across health boards.

A Welsh Government spokesperson said: “The loss of a baby at any stage of pregnancy is devastating. Families who experience pregnancy loss at maternity units in Wales are supported by bereavement midwives, in conjunction with Sands, and offered memory boxes, which include a certificate of birth.

“Since 2016, stillbirth rates in Wales have shown a downward trend. The latest Perinatal Mortality Surveillance report acknowledges that in Scotland, Wales, and Northern Ireland, year-to-year variation in rates is often more pronounced because of lower birth numbers.

“All health boards are committed to improving quality and safety in perinatal care – through enhanced clinical reviews, early warning surveillance, safer preterm birth care, and structured learning from incidents.”

Hywel Dda University Health Board said it recognised “how devastating the loss of a baby is for parents and their families” and said its maternity and neonatal teams worked to provide safe, compassionate and supportive care.

Dana Scott, Director of Midwifery and Professional Governance for Women and Children at Hywel Dda, said the health board had “robust safety measures and clear clinical processes” in place across its maternity services.

She said Hywel Dda’s review processes were aligned with MBRRACE-UK and the Perinatal Mortality Review Tool, ensuring the health board listened, learned and reflected on each baby loss.

Ms Scott added that every family affected by stillbirth or neonatal death had access to dedicated bereavement midwives and nurses, as well as psychological support, follow-up care and opportunities for memory-making.

She said the health board also worked closely with its local Sands group and remained committed to learning from national reports to improve maternity safety locally.

Sands said the new Welsh Government now had an opportunity to act.

Mr Smith added: “Bereaved parents across Wales are campaigning for accountability and change. The new Welsh Government has a chance to reset the narrative by implementing targets to save babies’ lives, eliminating inequalities in loss by ethnicity and deprivation, and rolling out specialist mental health support for bereaved parents across Wales.”

Sands provides support to anyone affected by pregnancy loss or the death of a baby, including a confidential helpline, email support, online groups and local peer-support networks.

 

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Community

Transgender people “feel under siege” says Sioned Williams

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TRANSGENDER people “feel under siege”, Wales’ Deputy First Minister has said.

Sioned Williams faced questions on gender identity guidance in schools, and the implementation of single-sex spaces, during her first appearance at Questions to the Deputy First Minister.

Serving as both Deputy First Minister and cabinet secretary for social justice and equality, Ms Williams was questioned by opposition politicians on Wednesday June 10, about the Welsh Government’s response to the Cass Review, and the implementation of the Supreme Court’s ruling on single-sex spaces.

The session opened with questions from Blaenau Gwent Caerffili Rhymni’s Reform MS Catherine Cullen, who asked how the Welsh Government would work with education ministers to prioritise “objective, evidence-based safeguarding standards” in schools.

Catherine Cullen, Reform MS for Blaenau Gwent Caerffili Rhymni
Catherine Cullen, Reform MS for Blaenau Gwent Caerffili Rhymni

She said: “We sit here today with one non-negotiable duty: the absolute safety of Welsh children in schools.

“When the Cass review explicitly warned that social transition – that is, changing a child’s name, pronouns or uniform at school – is not a neutral act and carries severe psychological risks, Plaid Cymru voted against these recommendations.”

She continued: “[Plaid’s] manifesto demands a demedicalised self-declaration system that actively pushes gender identity theories through the school system.”

In response, Ms Williams said the Welsh Government remained committed to improving literacy and numeracy standards, and stressed the importance of creating a supportive environment in which all children can fulfil their potential.

She told members that education officials had developed draft guidance for schools on supporting transgender, non-binary and gender-questioning learners, and said the education minister recognised the need to proceed with “leadership and sensitivity”.

Questions then turned to the implementation of single-sex spaces following the Supreme Court’s ruling on the definition of sex under the Equality Act.

Reform UK MS Art Wright, of Casnewydd Islwyn, asked about the Welsh Government’s plans to implement single-sex spaces across Wales, while Conservative MS Natasha Asghar, of the same constituency, accused the previous Labour administration of “dragging its heels” in responding to the judgment.

Art Wright, Reform MS for Casnewydd Islwyn
Art Wright, Reform MS for Casnewydd Islwyn

Ms Asghar said she had received correspondence from a Welsh Government employee claiming staff were still working under policies that allowed “men who identify as women to use women’s single-sex spaces from the first day of self-identification”.

Reading from the email that was sent to her, she said: “A government cannot pick and choose which laws it follows, yet that is exactly what seems to be happening within the Welsh Government itself.”

Casnewydd Islwyn's Conservative MS Natasha Asghar
Casnewydd Islwyn’s Conservative MS Natasha Asghar

Responding, Ms Williams said the Welsh Government respected the Supreme Court ruling and was working to ensure devolved policies and practices complied with the law.

“This work has to be done carefully and consistently, and across a range of devolved areas,” she said.

However, the Deputy First Minister also emphasised that the Equality Act continues to protect people with the protected characteristic of gender reassignment from discrimination and harassment.

She added: “This is a community that feels under siege at the moment, and we must be sensitive to that.

“We need to look at the practical steps that we can take whilst complying with the Supreme Court ruling, and then, in seeing the code of practice that will come forward, if it is passed in Westminster, we will need to consider how we do that.”

Ms Williams said work was continuing across government departments to ensure Welsh Government policies comply with the law while maintaining protections for transgender people.

Ms Williams, who represents the Brycheiniog Tawe Nedd constituency, also reaffirmed her support for universal free school meals during the session, after Senedd Members raised concerns about food poverty and access to nutritious food for children.

Huw Thomas, Labour MS for Caerdydd Penarth, drew attention to the work of the previous Labour government in introducing universal free school meals for primary school children across Wales.

Mr Thomas said: “For too many of our pupils, this is the only proper meal of the day that they have every day – hugely important – and yet we know that food costs have risen dramatically in recent years.

“So, my question is: when councils tell Welsh Government what the cost of supplying these meals are, will you accept and respect their advice and fund it, or else risk affecting the quality and provenance of the food served to our young people?”

Ms Williams agreed that free school meals play a vital role in supporting children and families.

She said the scheme “really does help”, allowing children to receive the “nutritious hot meal that they so desperately need”.

While noting that responsibility for free school meals sits within the education portfolio, the Deputy First Minister said she would ensure the concerns raised within government.

The discussion also turned to nutrition during pregnancy and early childhood.

Welsh Liberal Democrat leader Jane Dodds said access to nutritious food in a child’s earliest years is critical to healthy development.

Jane Dodds, leader of the Welsh Liberal Democrats
Jane Dodds, leader of the Welsh Liberal Democrats

She said: “We know how important nutritious food is in brain development in babies, both in pregnancy and in those first 1,000 days.

“Key nutrients such as vitamin D are absolutely essential, and if you are poor and you are not able to afford a full range of nutritious food, then that hampers that child’s development from the very, very early point.”

Ms Dodds asked what steps the Welsh Government was taking to ensure babies and young children have access to healthy food during their first 1,000 days.

Responding, Ms Williams said she “wholeheartedly” agreed about the importance of nutrition in the early years.

She pointed to the Healthy Start scheme, which provides support for low-income pregnant women and families with young children, describing pregnancy as a “crucial part” of ensuring lifelong health.

The Deputy First Minister also highlighted the nursery milk scheme, which provides children under the age of five in approved childcare settings with a free daily portion of milk.

Ms Williams said ensuring children have access to nutritious food from pregnancy through early childhood remains an important part of tackling inequality and improving long-term health outcomes in Wales.

 

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