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Commissioner calls for urgent action as 1 in 6 older people now living in poverty

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A NEW report published today by the Older People’s Commissioner for Wales lays bare the scale and growing impact of poverty among older people — and warns that thousands face a dangerous winter without immediate support from both the Welsh and UK Governments.

The report, Older People and Poverty in Wales, uses older people’s own testimonies alongside the latest national data to show how widespread and entrenched hardship has become. It reveals that one in six older people in Wales now lives in poverty, with some groups hit far harder than others.

Among the starkest findings is that one in four women living alone is experiencing poverty, while nearly half of Black, Asian and Minority Ethnic households are estimated to be affected. The cost-of-living crisis has pushed many more older people on fixed incomes to breaking point.

‘Heating or eating’ becoming normalised

The report highlights the “impossible choices” older people are being forced to make.
One in five has gone without heating, while a quarter have skipped meals or eaten less. These decisions are taking a serious toll on people’s health.

Cold homes increase the risk of hypothermia and worsen a wide range of conditions, while poor nutrition can exacerbate diabetes, heart disease and arthritis. Winter makes these dangers even more severe, with inadequate heating and diet contributing to higher mortality and avoidable pressure on the NHS.

In Wales alone, cold homes cost the NHS more than £40 million a year.

Commissioner calls for urgent reforms

The Commissioner, Rhian Bowen-Davies, is calling for coordinated action from Cardiff Bay and Westminster, including:

  • Ending the Pension Credit cliff edge, which leaves many older people just above the threshold losing out on support worth thousands.
  • Creating a Resilience Fund for older people in severe financial hardship who do not qualify for existing schemes.
  • Greater investment in energy-efficiency improvements, particularly important in Wales, which has some of the oldest housing stock in Europe.
  • Funding for councils to proactively identify older people missing out on entitlements and help them claim.
  • Streamlined, stigma-free applications for financial support.
  • A long-term national debate about the income required for a dignified retirement, forming the basis for a sustainable pension system.

The report also urges local authorities, utility companies and internet service providers to expand social tariffs and adopt wider community-based support.

‘A stark reminder’

Rhian Bowen-Davies said the findings should act as a wake-up call as the Chancellor prepares to deliver the UK Budget.

“With finances and living costs in the spotlight again this week, my report is a stark reminder of the realities faced by people living in poverty — an issue now affecting one in six older people,” she said.

“As the weather turns colder, many across Wales will be wondering how they’ll pay the bills. Too many may soon face a choice between heating or eating, putting their health at serious risk. Sadly, this has become normalised.”

She warned that discussions about cuts and efficiencies frequently overlook the cost of poverty itself.

“Cold homes cost the NHS in Wales over £40 million a year. People living in poverty are more reliant on health and social care services. Tackling poverty would save tens of millions and strengthen our public services.”

She said decisive action was needed both immediately and in the long term.

“In the short term, we need better access to support, simpler systems, the end of the Pension Credit cliff edge, improved energy efficiency, and emergency help for those in hardship.

“In the longer term, we need a national conversation about what constitutes a sufficient income to live and age well, which should underpin a sustainable pension system for the future.”

“As Commissioner, I will continue to press for coordinated action to tackle poverty and create a fairer, healthier and more inclusive Wales.”

 

Community

50s women threaten legal action over pension compensation refusal

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Campaigners say government decision ‘irrational and unlawful’ as ministers defend position

WOMEN born in the 1950s are threatening a Judicial Review after the UK Government refused to introduce a compensation scheme for those affected by changes to the State Pension age.

Campaign groups representing thousands of women across Wales say the decision by the Secretary of State for Work and Pensions is “legally flawed and procedurally unsafe”, arguing that ministers have relied on incomplete evidence while ignoring long-standing claims of maladministration and discrimination.

But the UK Government maintains that, while mistakes were made in communication, there is insufficient evidence that most women suffered direct financial loss as a result.

The row centres on the long-running dispute over changes to the State Pension age, which saw the retirement age for women rise from sixty to sixty-six, bringing it into line with men. Many women say they were given little or no notice, leaving them unable to plan financially.

Ombudsman findings

In 2024, the Parliamentary and Health Service Ombudsman (PHSO) concluded that the Department for Work and Pensions (DWP) was guilty of maladministration in how it communicated the changes.

The Ombudsman recommended compensation, suggesting payments could range from £1,000 to nearly £3,000 depending on impact.

However, in December, Paymaster General Pat McFadden MP said the Government would not implement a blanket compensation scheme, arguing that evidence did not show widespread financial injustice directly caused by the communication failures.

Campaigners say that stance is wrong in law.

‘Not new evidence’

Groups including 1950s Women of Wales & Beyond, 50s Women United, and Pension Partners for Justice claim ministers relied on what they described as “new evidence” to justify rejecting compensation.

They argue the material had already been available for years and therefore provides “no lawful basis” to overturn the Ombudsman’s conclusions.

In a statement, a spokesperson said: “To accept maladministration while denying financial loss is internally inconsistent.

“The Department’s failure deprived women of the opportunity to make informed decisions about retirement. Many incurred real, quantifiable losses – from depleted savings to forced early retirement and reliance on benefits.”

Campaigners also claim key testimony from former DWP ministers was omitted from the Ombudsman investigation, and that evidence of discrimination was not fully considered.

They say relying on what they call an “incomplete and selective report” leaves the Government open to legal challenge.

Political pressure in Wales

The issue has also been raised in the Senedd.

Plaid Cymru Deputy Leader Delyth Jewell MS recently pressed Welsh ministers to back affected women and push for engagement with campaigners.

Organiser Jackie Gilderdale said many Welsh women feel excluded from discussions.

“This campaign is not a brand or a limited company – it is real women whose lives were turned upside down,” she said.

“We don’t want another court battle. We want dialogue and a political solution. But if the door remains closed, Judicial Review remains an option.”

A petition calling for structured mediation between government and representative groups has already gathered more than 34,000 signatures.

Government position

The UK Government has previously said that most women were aware of the changes and that modelling showed limited evidence of widespread direct financial loss caused solely by communication failures.

Ministers have also pointed to the overall cost of compensation, which could run into billions of pounds.

Public law experts note that while maladministration findings are serious, compensation is not automatic and governments retain discretion over how – or whether – to implement financial redress.

Long-running dispute

The dispute has been ongoing for more than a decade and has become one of the most persistent pension justice campaigns in the UK.

Women’s groups argue many lost up to six years of expected pension income, with some estimating personal losses of tens of thousands of pounds.

Successive governments, however, have resisted calls for mass compensation, saying equalising the pension age was necessary for fairness and sustainability of the system.

For many campaigners, the fight is far from over.

“We are not going away,” the groups said.

 

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Community

Haverfordwest students win national King’s Trust honour

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Community mural project earns Wales title and trip to London finals

A GROUP of young people from Haverfordwest High School are celebrating a major achievement after being crowned Wales country final winners at the King’s Trust Awards 2026.

The students secured the JD Foundation Community Impact Award and will now represent Wales at the King’s Trust National Awards in London.

The award recognises an outstanding community project delivered through the King’s Trust Achieve Programme, a Key Stage four GCSE option offered at the school and delivered locally by Pembrokeshire Youth Service.

Led by school-based youth worker Ell Lewis, the programme supports pupils who may find traditional academic routes challenging, including those facing emotional, social or caring responsibilities.

As part of their Community Impact project, the group identified a vandalised pedestrian tunnel in Haverfordwest that is used daily by students travelling to and from school. Determined to improve the space, they worked together to design and paint a large-scale mural celebrating wellbeing, identity and local pride.

The once run-down underpass has now been transformed into a colourful and welcoming feature, drawing praise from residents and passers-by.

Community members described the artwork as uplifting and inspiring, with many noting the positive difference it has made to young people using the route each day.

One participant said: “This project is our legacy. We’ve created something lasting that represents who we are and where we come from. It’s amazing what a cup of tea and a conversation can lead to.”

Mr Lewis said the benefits extended far beyond the finished mural.

He said: “Beyond its physical impact, the project has helped the young people build confidence, teamwork, leadership and communication skills. Their courage, resilience and ambition can’t be faulted. I am incredibly proud of them. All members of the group have since progressed into further education or employment.”

The students secured funding through the Pembrokeshire Youth Bank Grant and received support from local businesses including GD Harris & Sons. They also worked with local councillors, the local authority and local artist Lloyd Griffiths.

Additional funds were raised through school-led activities including bake sales and raffles.

The group will now travel to London to compete in the national finals, representing both their school and Pembrokeshire on a national stage.

Cover photo:

Proud moment: Members of the Haverfordwest High School group at the Wales King’s Trust Awards ceremony (Pic: Supplied).

 

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Business

Croeso awards return to celebrate Pembrokeshire’s tourism stars

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Colin Jackson to host major industry night as entries open for 2026 event

THE CELEBRATION of Pembrokeshire’s tourism and hospitality sector is officially underway as the Visit Pembrokeshire Croeso Awards return for 2026 after a two-year break.

The prestigious awards, designed to recognise businesses that go above and beyond to deliver exceptional visitor experiences, are back with what organisers describe as “fresh energy and renewed ambition”.

This year’s ceremony will be hosted by Welsh sporting legend Colin Jackson CBE, the Olympic silver medallist and former world champion hurdler, who will act as compère for the evening.

The awards will take place on Thursday (Oct 29), bringing together leading hotels, attractions, restaurants and tourism operators from across the county for a night of celebration and recognition.

Seventeen categories are open for entry, including Best Hotel, Best Place to Eat, Accessible & Inclusive Tourism Award and Rising Star, highlighting both established operators and emerging talent within the industry.

Organisers say the event is not only about rewarding excellence, but also about developing the next generation of hospitality professionals.

At the heart of this year’s ceremony is a partnership between Pembrokeshire College and the Celtic Collection. Students will gain hands-on experience in staging a live, large-scale event, working alongside front-of-house teams and industry specialists to plan and deliver the evening.

The collaboration aims to give young people practical skills while supporting the long-term future of the county’s tourism sector.

Emma Thornton, Chief Executive of Visit Pembrokeshire, said: “We are very excited to be launching our 2026 Croeso Awards building on our 2024 event through working in partnership with Pembrokeshire College and the Celtic Collection.

“We’ve taken the deliberate step to launch three months earlier than in previous years. By doing so we hope this will encourage more entries, making it much easier for businesses and organisations to submit entries well ahead of the busy spring and summer season.

“If you haven’t entered the Croeso Awards before, please make this the year that you do.”

Applications are now open via the Croeso Awards pages on the Visit Pembrokeshire website and close on Monday (March 31). The shortlist will be announced on July 1.

Support sessions to help businesses complete applications will be held every Wednesday throughout February at the Bridge Innovation Centre in Pembroke Dock.

Tickets and a limited number of sponsorship opportunities are also available.

Photo caption:

Colin Jackson CBE will host the 2026 Croeso Awards when they return this October (Pic supplied).

 

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